Guy Fieri's Smokehouse - Fourth Street Live!
Inducted into the American Royal BBQ Hall of Fame in 2012, Guy Fieri’s passion for BBQ is heavily influenced in this flagship location. The restaurant features 6,700 square feet of dining space, a 2,200 square foot patio, a large smoker custom made by Ole Hickory, and two bars.
Guy Fieri's Smokehouse features all types of smoked meat options, from starters like Trash Can Nachos to entrees like the 18-Hour Smoked Brisket. They also bring signature sandwiches and burgers to life, like the Motley Que sandwich and the Bacon Mac N Cheese Burger. Desserts, like the Cheesecake Challenge - half of a NY style cheesecake - are massive and shareable.
The cocktail menu is also large and varied, with items like the Caliente Margarita, the Hangover Recover BBQ Bloody - served alongside a skewer - and a large bourbon, wine and craft beer selection.
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Food was over the top - amazing! Prices were excellent. Staff was attentive and very friendly.
While the food was “good,” my expectations were a bit higher and unmet. I made a reservation for my birthday, and was underwhelmed by the greeting and overall experience. The brisket (I love brisket) was tender, but no better than a neighborhood bbq. The Brussel sprouts were just a tad undercooked, but the slaw was refreshing. I wasn’t impressed for a big name in the food business.
This pains me to provide a negative review, however things were so terrible I can not keep silent. We were in town for a large event and all of the restaurants on Fourth Street Live were extremely crazy busy. Our event was a year in the making and all business were expecting us and most were well prepared.
We were a table of six and we were seated toward the very end of the night. The amount of time it took to be greeted by our server who was whizzing past us for over 15 minutes, was a bit excessive. His overall service from that point was the bare minimum he needed to provided and he made it clear through words and actions that he wasn't happy to be providing that (he told us he had already mentally checked out).
What was most disappointing was the food. Our last visit provided us with one of the most delicious memories; the meatloaf, the meat sampler plate and most of all the fresh pork rinds for an appetizer. We raved to our guests about what they could expect and everyone could forgive the bad service if the food was as we expected. It was however completely sub-par. Everything was cold, overcooked and the french fries were so disgustingly dry and brittle from sitting around too long - they basically served the un-servable.
Some would say that this is to be expected from a chain restaurant where people are just working a job and not invested in the end product, but I would argue a chain like this had been a gem and needs to be aware of where they have been falling short so they can work of fixing what is clearly broken.
Disappointing meal. My wife had the meatloaf which the waiter recommended. She found the meal not eatable and sent it back. I had the combo plate of ribs, pulled pork, brisket and three types of fries. The brisket was very good. The pulled pork okay. The ribs were tough. All and all a disappointing dinner.
The service wasn't that great. We didn't have utensils and the waitress said to just use our fingers until she could find us some. I ordered a cocktail and 30 mins later she came back to tell me they couldn't make it so I needed to pick something else. I couldn't get a refill of my tea. We ordered nachos as an appetizer and the waitress took our plate away when We had still been eating on it. Had to track her down to get the bill..pay the bill..and get Togo boxes. She came back and said she had a party and that is what took up all her time so that's why she couldn't give us enough attention. We came to celebrate our wedding anniversary. The food was great though.
Great food. Fair prices.
Very nice setting. Food was good. Kind of expensive for what the food was, but glad I tried the place.
I wasn’t impressed. Note to Manager - if you are going to have a table close to your Hostess Station - warn staff to watch their language. Not the cleanest language for the general listening public and especially not for your family dinner guests. I could have done without that bit of entertainment.
The customer service was not acceptable at all. Our waiter, Kevin, was wearing his phone on his arm and also had a blue tooth piece in his ear. He had more conversations (I watched) with other employees than he did our table. The manager came around and asked about the food he grabbed is re-fills. All the while Kevin is still wondering around aimlessly. Food was alright, came out hot. I guess I just expected more out of this dining establishment. I probably will not return.
The food was ok. Nothing to write home about. Nachos barely had any cheese on them or pulled pork. It was all fat.
Thank you for your feedback. We will make sure these things are fixed.
The food was great. I loved the Trash Can Nachos. The drinks were a little bit over priced and the BBQ Platter had a disappointing amount of food for $35. The service was great our waitress was very quick and polite. I would highly recommend this place to anyone. I will definitely visit again!
Thank you so much, Kimberly! We can't wait to see you again!
Our lunch experience was great, and our kids liked it too! Food was very good :)
Thank you so much! Come back and see us soon!
my $22 dollar salmon was raw and when my food did come back twenty minutes later my party had already done ate and i felt rushed,
Amanda, were so sorry to hear you left us disappointed. We'd love to make it up to you. If you would like to discuss further please send us your contact information and I can connect you with our General Manager.
The cornbread was burnt black. Chicken was great. The hamburger was very plain tasting. It needed seasoning.
Thank you for your feedback, we will fix these issues!
Got the bacon mac n cheese burger and didnt taste the mac, it was just kind of in there, not much cheese on the mac. Portion was good, a d the seasoned waffle fries were awesome. My son got the triple decker grilled cheese and said the same thing about the mac n cheese that was in there - his mac n cheese just kind of fell out as he ate.
Thank you for your feedback Bryan. We will make sure to fix those issues with the mac and cheese!
The food was hot and fresh, and very good. The service was a pleasant surprise.
Thank you so much!
Great food, friendly service.
Thank you for the great review, Linda!
Would have been 5 stars except they didn't have ribs since someone forgot to smoke them the night before--strange for a smokehouse.
Sorry to hear we didn't have ribs, but we appreciate your feedback!
Food was room temperature when brought or the table. Server was poor. Had to ask for silver wear twice. Did not check on us during the meal.
We hate to hear this and totally understand why you would leave disappointed. We'd love to invite you back to try it again - on us. How does that sound?
Food was very good and our waitress was very friendly and it was obvious that she was trying her best to do her job. Our only complaint resulted from improper training. When they brought us our meals, mine was not correct. They explained that something was wrong with their printer in the kitchen. The real problem was that they took my meal away to correct it but left my wife's dinner sitting in front of her while we waited. Obviously, it got cold. Our waitress was very apologetic and was trying to make certain that the problem got taken care of. I blame the management for not training the servers to know that in a situation like that, you take back both meals until the problem is corrected.
We appreciate your feedback and agree that should be remedied. We are sending this to our General Manager so he is aware of the issue. Thanks!
Great food and atmosphere in a cool part of Louisville!
Thank you so much! We are so glad you had a great experience with us!
Wonderful experience that began with our waitress "Bree" - she was very friendly & attentive. Next came the food - oh my!! The MOTLEY QUE sandwich (14 hour pit smoked pulled pork, bourbon brown
sugar BBQ sauce, cheddar cheese, shredded cabbage, crispy onions, garlic toasted pretzel bun) was excellent and the BACON MAC n CHEESE BURGER (smoked bacon, crispy onion, six cheese mac n
cheese, LTOP, super melty cheese sauce, and donkey sauce, all stacked on a garlic-buttered
brioche bun) was a unique and very tasty twist on a burger. The piece de resistance, however, was the Burbon Chocolate Cake topped with Heath Bar chips- WOW! Could easily feed 5 people. The only criticism was the weak coffee that we had with our dessert (but who goes to a Guy Fieri restaurant for the coffee anyhow?).
Wendy, this is such an awesome review! Thank you so much!
The pork wing are amazing. Everything else was not good. Sides did not have any flavor. We got sweet corn and brussel sprouts. The almost 40 dollar big sample plate was anything but big. 4 thin stripes of brisket,3 ribs, half cup of pulled pork and a 4 inch sausage. If you're wanting great bbq this is not the place.
We're sorry to hear you were disappointed. If you'd like to discuss a way to make this right, please send us a direct message.
The food is absolutely incredible it's looks good everybody there was friendly and smiling like they actually enjoyed their jobs. I love that. I took my son there for his 18th birthday. Our waiter was incredible. It was just all over a good experience.
Brought my business team here, 10 of us. Service was outstanding. And the food was as good.I pride myself on my smoked ribs but these might be better. I’ve never said that before. And some of my team ordered the chicken which they gushed over. Bottom line: amazing food, amazing service, casual environment, underpriced. We’ll be back.
Wow! This is an amazing review and we are so glad you had a great experience, Thomas. Looking forward to seeing you again!
We got the barbecue sandwich and it was DELICIOUS. Our server was super nice and attentive.
Thanks, Beth! We appreciate it!
Great BBQ!! Got the platter. Ribs were the best. Pulled pork and brisket good too. Mac and cheese delicious! We’ll be back. Thanks Guy!
Thank YOU, Chrysti! We really appreciate your feedback and are glad to hear that you'll return.
Recommend the andouille meatloaf and the Brussels and Sweet Potato salad
Thanks, Jodi! We recommend them as well :) Hope to see you again!
The food was good and our server was very attentive and accurate. Unfortunately, after our party had eaten our food and enjoyed several beverages, we discovered that the check had added a $1 Derby charge to each item. Each drink. Each entree. Each side. It wasn’t that we couldn’t afford the additional charge; it’s the fact that we weren’t advised and wouldn’t have been had we not caught it. Very shady.
The six of us enjoyed everything. Great lemon drop beverage!
Thanks so much! Come again soon!
Brisket was dry, coleslaw bland. Waitress did not notice we were sitting down for 15 minutes. Ambiance was nice, but we came for the food. Recommend Doc Crow's down the road.. Better everything.
Ted, we're sorry to hear you were disappointed in your visit with us. We always strive to do much better! If you'd like our General Manager to contact you to try to make it right, please send us your contact information.
Everything was great but another waitress took our food and we waited a long time:(
We're sorry you had to wait a while for your food! We hope you'll give us another try. Thanks for your feedback.
I reserved a table so when we got there we were able to get seated right away. I ordered the brisket and it was absolutely delicious. The service and the ambiance was great.
Thank you so much, Renee! We love hearing this and hope to see you again soon!
It would have been better if Guy F were there! It was great though.
Thanks for your feedback!
Food was terrible. We were one of only a few tables yet it took forever to get our food and when it arrived, it was cold, chewy and all around bad. We had low expectations going in... we expected about as much as you can expect from a chain restaurant. However, it still undelivered. Food was TERRIBLE. Never again.
We are so sorry to hear this was your experience with us. We strive to do much better and would really like to try to find a way to make it up to you. Please send us your contact information if you'd like our General Manager to reach out to you.
Thanks for your great review! Hope to see you again
Great food, reasonably priced for the amount you get and our server, Josh, was fantastic!
Thanks for your review! So glad you had a great experience!
Ribs were tasty with great seasoning, but arrived after 30 minutes cold. Restaurant was moderately busy, but service was quite slow and inattentive. There are better options in 4th St. Live.
We're sorry to hear about this subpar experience. This is not the quality service we intend to provide. Please email me at elichte@4thstlive if you'd like to discuss further with a manager in hopes to make things right!
Menu seems simple and limited but the flavors are complex and don't disappoint. Staff was very friendly. Nice casual ambiance.
Thanks so much for your review!
Juju wings were good. They didn’t have nachos for trash can Nachos and the ribs were tough. Very disappointed. Guy wouldn’t be happy either
We're so sorry to hear about this experience! Please email me at elichte@4thstlive if you'd like to discuss further with a manager in hopes to make things right.