Grapes

Grapes reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dana

   Vancouver1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food was delicious! Servers were welcoming however didn’t provide high level service expected at Banff Springs Hotel. Service was inefficient with two servers constantly leaving restaurant to run food and drinks from kitchen and bar located in other area of hotel. Food is served as it’s made so very possible for your party to be eating at different times if not sharing food. No extra service processes to welcome kids i.e. colouring while waiting for food or food options which makes dinning with children under 7 years old a bit more effort if not prepared. Recommended to check online menu prior to making reservation to ensure limited menu has food you can eat if you have any allergies or dietary restrictions. Nearest women’s bathroom has multiple stairs with no accessibility for those with mobility aide or change table.
   

   GrapesResponded 6 days ago

   Dear Valued Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. We’ve shared your comments with the team to make improvements and hope to welcome you back soon.
   

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2. s

   shuya VIP

   Vancouver4 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 3

   It had changed from a wine bar to a pizza restaurant. The wine selection was limited, which was disappointing. The food was also disappointing, with no Iberian ham or cheese. It was disappointing that the calm atmosphere was gone and it became noisy.
   

   GrapesResponded on April 24, 2025

   Dear Valued Guest, We regret that your experience didn’t meet our usual standards. We will reflect on your feedback to improve moving forward.
   

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3. L

   Leslie Anne

   Atlantic Canada1 review

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The setting is delightful, the service excellent, and the food delicious! We will be back!
   

   GrapesResponded on April 3, 2025

   Dear Valued Guest, Your 5-star review means a lot to us. Thank you for your kind words and for sharing your experience with others.
   

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4. C

   Carrie VIP

   Calgary1 review

   2.0

   Dined on March 29, 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Service was impeccable as usual. Dana is exceptional and reason we come. Super sad they changed the menu from a bespoke castle experience to pizza and wine. The regular pizza was good however the gluten free crust was not. We miss the charcuterie! Even a couple other food options would be appreciated. We likely won’t be back if the menu stays the same. Which is sad because it’s been our favourite for some time. We saw two other couples come in, look at the menu and leave as well.
   

   GrapesResponded on April 1, 2025

   Dear Valued Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience didn’t fully meet your expectations. Please know that we’ve shared your comments with the team to help us improve. We truly appreciate your loyalty and hope to welcome you back soon. If you have any further questions or need assistance, please feel free to reach out to us directly.
   

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5. A

   Aaron VIP

   El Paso91 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful charcuterie setting and options. Enjoyed two different wines by the glass and wife enjoyed a Japanese style beer in Canada. Delicious! Dana our server was also excellent. Made suggestions and very clear about all the items on the charcuterie board, which was very helpful with so many options. Great place for a quiet meal and wine in a busy historic hotel. Highly recommend.
   

   GrapesResponded on March 14, 2025

   Dear Valued Guest, Thank you for leaving us such an awesome review! It means the world to us and especially to Dana. Next time you dine with us they will be happy to see you again. We look forward to serving you in the future!
   

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6. R

   Rob VIP

   Calgary3 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome spot, food and bevies were delicious. can’t wait to come back!
   

   GrapesResponded on March 1, 2025

   We are grateful for your 5-star review. Thank you for sharing your review with us and the community. Looking forward to your next visit.
   

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7. S

   Serge

   Switzerland9 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Comfortable and cozy ambience, tasty food and pleasant service. But in such a winebar I would expect much more local wines. Please improve the winelist and let the guests discover the wide range of great Canadian wines.
   

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   GrapesResponded on March 1, 2025

   We’re grateful for your review and for taking the time to let us know about your experience. Your feedback is valuable to us and to our community.
   

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8. E

   Emma

   Bath1 review

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely ambient restaurant. Chefs cheese & charcuterie board was delicious. Service was excellent.
   

   GrapesResponded on March 1, 2025

   We are grateful for your 5-star review. Thank you for sharing your review with us and the community.
   

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9. P

   Philip

   Brisbane1 review

   5.0

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about this evening was exquisite. Dana was attentive and knowledgeable and helped us through the menu as well as the extensive wine list. Every morsel was superb and we left with full stomachs and very satisfied. Would recommend to everyone
   

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10. Z

    Zoe VIP

    Warwickshire7 reviews

    5.0

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely waitress so helpful and kind made our evening
    

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