Vibrant and entertaining, service is slow but you don't go there if you are in a hurry. Full of life
Very nice hotel bar. Great value for money. We loved the organic juices
Loved the location and the food was good, but the service was surprisingly poor. This started with the surly hostess, who answered any question with a minimal monosyllabic response, and clearly had no interest in being there or doing her job. The wait staff was much friendlier, but got the order wrong. The bus staff hovered at all times, taking things from the table the minute you set them down, making the whole meal feel rushed.
It's a great location with excellent food and ambiance, but they really need to work on the service levels.
Nothing more to say; service was poor and the meal was mediocre. Only the setting was pleasant.
Grand, high ceiling ambience! Excellent brunch menu. Vegetarian sausage is simply awesome as is wheatgrass and pineapple juice
Great ambiance. Waitress wasn't too attentive and took long periods of time to check-in and follow-up on requests.
Great sitting, fun menu with spins on brunch staples. Delicious. The only negative for a person who reserved through OpenTable was that the hostess was clueless about checking you in which resulted in deleting the reservation and then didn't recognize this as problem. Hello!
Very nice food and service.
No one was rude to us but it felt a little pretentious. We were offered a table or couch. It was a very nice, quiet place but maybe a little too quiet. The food was good though so I would eat here again though. I had the New York breakfast (salmon and bagel), it was delicious. My husband had the French toast, nothing super special but it was good.
Best place in Soho!
Very upbeat and enjoyable ambiance in very open room - ate by choice on couches and small table outside the restaurant which was quite nice as was the service. This was breakfast so nothing fancy and all was as perfect as it could go. Would visit again.
If you don't mind small portions, eating on a couch with a tiny table in front of you and waiters/waitresses that will ignore you then this is the place to eat. If you want to enjoy your meal.....go anywhere else.
The brunch menu is AWESOME
If you read nothing else : I would recommend only having drinks here. Having a meal here is a tiny disaster. Let me explain why. Customer service and comfortable seating in restaurants is expected. The seats here are made for lounging , leaning over your food and sitting in odd positions to take a bite and hold a conversation is what you need to expect when going here. It's exactly like having a meal while sitting on a couch/ottoman with a low table beside you : uncomfortable for eating a meal trying to balance a bite on your fork/plate, but fine for a drink or 2 and finger-food.
That being said, the food and drinks were great, couldn't have asked for better and the waitress was able to deliver in a reasonable time from the kitchen. Kudos for the kitchen staff and bar staff!
Lastly, and importantly, I was disappointed with the dinner service. The hostess seemed surprised we wanted a seat (we did reserve ahead of time). She needed to be pulled away from a conversation with her colleague to seat us. Next, it's NYC, things move at a reasonable pace - 15-20 minutes idling for a waitress while you'd just like a drink and any food is too long to wait. Lastly, during dinner the maitre d' wanted to add another couple to our table - sure there were 2 seats available, but they had seated us at a 4-person table. Private conversations and all, we were not about to make smalltalk with strangers. Having the maitre'd then try to convince us that it would be fine was not appreciated - they asked us if an additional couple could sit there, we expressed our opinion, politely declining; I'm not going to then argue with them about it. Lastly, OpenTable informing me the next day that I didn't attend the reservation was just icing on the cake - this location is not managing their end-to-end service.
Location is great but the service experience is poor.
Service at the club room was great. The food and bread basket were perfect. The place was quiet and intimate to have a business meeting and interview. This is one of my favorite go to spots in NYC. Very impressive. Thank you. I don't know our server's name, but she was exceptional.
Well for the first time using OpenTable I had problem with reservation , once arrived at the restaurant the host said that unfortunately they had not record of the reservation for the restaurant and they just accommodate us on the "lobby" tables which were more for a " drink " rather than Dinner , due to the rain and Saturday Night we just decided to be there instead to look for another restaurant .
They didn't even bother to apologize , service was slow and table didn't have space for plates , moreover they got short on wine we have choose .
Overall the experience was very negative considering also the amount they charge for the food and drink , they could attract more customers with nice manners and more attention for customer , but I guess they just don't care...
I had brunch at the cafe at the soho grand with friends and loved it. Seating is special as it is sofas and chairs around coffee tables. The space is comfy and charming, and the atmosphere is relaxed. Good service and great food. Only downside was the coffee, which was not delicious.
Nicely located and pleasant, quiet atmosphere but the prices are a bit high for a run-of-the-mill American breakfast served in a hotel lobby.
The couch and coffee table setting might be better suited to have tea/coffee rather than lunch.
Dined here meeting a friend for an early breakfast. The service, ambience in the lounge area, food, and frequency of coffee pouring were all fantastic. I had an avocado scramble that was a game changer for my future breakfast decisions.
Went there for Valentine s day, didn't have a good time at all. The waitress seemed to be stoned and couldn't answer any of my questions on the menu. Music was way too loud to have a conversation, I complained twice about it. They put me too near from the fire place which was way too hot. Besides the food wasn't good either. I ordered a well done steak that came rare . Not going back there again.
Consistent with the quality of food that they serve. Service is also good. A great place to hang out throughout the day.
Good selection of vegetarian option. Wine list was poor. Food was mediocre as was the service, which when from poor to horrible. Nearly missed our appointment because we couldn't get the waiter to give us our cheque.
Non existent service, ok food, soup arrived cold
The place looked amazing, it was 2:00 brunch in Mother's Day and they ran out of lobster and crab. My mom was disappointed. Then I asked if my drink can be replaced and the waitress was rude about changing it.
Great atmosphere. Food was blah and service was terrible. Much better experiences elsewhere in NY.
cool place, bad service, average food
Excellent decor that blends old and new. Don't go for the food, but do enjoy the lounge and bar scene.
Soho Grand was nice for an occasion. For the portions, it wasn't worth it. The waitress stressed how large they were and we were a little let down when they arrived. The way the menu was organized/explained was confusing. So, overall the food wasn't great, but the ambiance was nice (not sure it was worth $200, but nice). Not sure I'd return.
There are FAR better options within a weakly thrown stone's range.
The ambience was great. The food was good-very good. The service was awful! The server was terrible. It took forever to get the wine list and even longer to get the wine. We were half way through our dinner when the wine showed up.
Always a luxurious respite in a bustling SoHo... soaring windors with muted draperies, cozy sofas and coffee tables to dine at (we always sit in the lobby to people watch and lounge. Great Cobb salad, perfect sandwiches and burger. Yummy fries that stay amazingly hot in brown paper cones set in pewter cups. Sandwiches served on cutting boards.. very cool.
We ate here with 4 adults and 1 kid. When we checked in, the hostess glanced disapprovingly at our group (bc of the kid, I guess) and flatly told us that there were no tables in the restaurant part (which was small) and we'd have to eat in the "lounge," which meant we would have to eat in living room chairs hunched over a low table. Two of our guests were older, so I reminded her that I'd made a reservation. She then said it would be at least 30 mins and we could wait at a lounge table until one opened up in the dining room. Miraculously, a table opened in 5 minutes and we were seated. Service was fine, but nothing to warrant the automatic 20% they tack on the bill. Food was perfectly good, but not anything special and WAY overpriced.
Very enjoyable experience - Gluten free menu included amazing cup cakes and french fries -
Dramatic over employment is enjoyed by couture clad servers at this beautiful space. Absent service levels were picked up by a bartender who would accommodate a request for water if you brought your glass to the bar, and with a busboy providing salt and pepper for your table if you could catch his eye. After a perfectly adequate meal, the server returned, allowing my male companion measured glimpses of her silhouette and gravity defying undergarment to successfully upsell the dessert of the evening - which was spectacular. Spare yourself - and your wallet - only go here for a drink at the bar and to enjoy the gorgeous space.
Trendy lounge, excellent service, and tasty food. Nice gem in SoHo, not too crowded and yet very much alive. Highly recommended for a night with friends.
Bad service. No attention. Long wait for no reason. Always something missing. Bread. Oil. Salt and pepper. Sugar.
The place was empty so no reason for all this delay and Jack of basic attention. Feels sad as a place.
They didn't honor our reservation and said that they didnt have availability despite it being confirmed online. I go here frequently, so we ended up sitting in the bar, but their system wasnt quite working with the open table system.
I had hoped to have a great night with friends on a Friday night at Soho Grand Bar & Lounge. Left deeply disappointed after not finishing half of the food, except the flatbreads which were quite good. We found the decor to be outdated (we are from Iceland, perhaps accustomed to the Scandinavian clean and smooth style), and the music did not fit the ambiance they seem to be seeking (they had a dJ). The waitress did not ask us about the half-eaten food, instead charged us in full without any questions.
Beautiful industrial chic with friendly client oriented staff. The bar/lounge is a mix of drinks, snacks and quite well prepared entrees. Overall, a relaxing, energetic and rewarding experience. I'd go again in a heartbeat!