Gourmet Food Parlour - Santry

4.1
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168 Reviews
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€30 and under
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Irish
With two floors of dining, an outside seating area and a balcony, our Santry restaurant is a fantastic spot come rain or shine. Located conveniently close to Dublin airport, it also views over the lake at nearby Santry Park.
What 168 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.3
food
3.9
service
4.1
ambience
4.0
value
Noise · Moderate
88% of people would recommend it to a friend
5
4
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JH
1 review
Dined 2 days ago
Overall3food5service3ambience5

Food was absolutely amazing as always! However, when our order was taking, one persons food never arrived with the test, it had been left off and there was a wait for the food to be made then for that person. Two members of staff did apologise and explain the situation. We were happy to wait as food is always amazing. Just a little annoying that the person had to wait while we all had finished our food! Will definitely be back however :)

C
New York Area
1 review
Dined 3 days ago
Overall4food5service4ambience4

Delicious food, good value. Had to ask a few times for extra butter

KG
1 review
Dined 4 days ago
Overall5food5service5ambience5

Lovely food lovely friendly staff nice atmosphere clean restaurant well worth the trip

JG
1 review
Dined 6 days ago
Overall5food5service5ambience5

Group of 4 of us for dinner - Early bird was on all evening - Fantastic value at €28 for 3 courses including a drink. Service was excellent, food was very tasty. Will be back.

EM
Dublin
1 review
Dined on November 9, 2019
Overall4food5service2ambience5

Fabulous food really enjoyed it everyone happy with their food, service was a bit slow when we were there one of the staff mentioned there was a lot of staff off that particular weekend. But overall a lovely time was had.

JB
1 review
Dined on November 3, 2019
Overall5food5service5ambience5

Fabulous ambience, food was delicious and the staff very attentive... Definitely will return

MF
1 review
Dined on November 3, 2019
Overall2food1service3ambience2

Brought my 2 cousins for brunch as a treat
waitress was very pleasant ,ordered 3 breakfasts which were brought to our table within minutes, looked good but could tell straight away that they had not being just cooked , that everything had being reheated ,certainly not fresh, very disappointed , was certainly not going to make a fuss & complain in front of my guests was just glad to leave the restaurant at that stage

MM
Dublin
1 review
Dined on November 3, 2019
Overall4food4service4ambience4

Very good food as always, the staff are very friendly and the food is always high quality.

OT
1 review
Dined on November 2, 2019
Overall2food4service1ambience2

Food was very nice - the Chorizo Meatballs starter was the winner - it was delectable!
Although the staff were very FRIENDLY, the service itself was shockingly bad - seemed there were plenty of staff around so not sure how it was so bad, but we had to wave a waiter over after 15 minutes seated to order. Our starters came out before we even got our drinks. Any further drinks ordered took about 10-15 mins to arrive. Our mains also came out before fresh cutlery was on table, no big deal but they didn't cop themselves and to have to ask them to bring more was a bit much. The worst part though was being seated upstairs --- just a few tables and we were sat next to a large 50th birthday party - it was like a function room up there and like we were crashing someone else's party. I had pre-booked the table for 6 days before, it wasn't like we were a walk-in. We believe the manager seated us upstairs as we had 1 child with us (there we no children seated downstairs at all) and it was as if anybody that walked in with a child was shunned upstairs to the strange function room area. Doesn't seem very fair as i think if a booking is made you should get a nice table in the restaurant, nothing wrong with well behaved children - was quite disappointing and we felt quite discriminated against. A final plus was the bathrooms, lovely soap and hand lotion scents and aroma diffusers around!

G
Dublin
1 review
Dined on November 2, 2019
Overall3food4service1ambience4

Food was brilliant, as always. However, service that day was substandard.

We had to request for water 4 times to 4 different waiters before we were finally given one. They keep on getting interrupted and then would forget the request that we made. Is water that easy to forget? I don't think so. In fact, it should be served as a basic commodity.

OT
New York Area
1 review
Dined on October 31, 2019
Overall5food4service5ambience5

Excellent Halloween brunch

SM
Dublin
1 review
Dined on October 30, 2019
Overall3food3service1ambience5

Yes for lunch or brunch, but not for a. Evening sitting.

OT
Dublin
3 reviews
Dined on October 29, 2019
Overall5food5service5ambience5

Very good service as usual. We were seating upstairs nicer part of the restaurant in my opinion. Food was lovely and service great.

EK
Dublin
5 reviews
Dined on October 28, 2019
Overall3food3service3ambience3

Staff friendly but the service isn't great. Food is average.

BM
Dublin
4 reviews
Dined on October 27, 2019
Overall2food5service4ambience1

We three were assigned a table upstairs beside a party of thirty on one side and another party of twelve on the other side. We found it very difficult to converse above the very noisy hubbub. We should have been assigned a table downstairs. Experience should inform staff not to do this?

PM
2 reviews
Dined on October 27, 2019
Overall4food4service3ambience5

Nice spot for Sunday brunch. Food was good. Staff were nice, but not especially friendly. We sat upstairs & it was a bit chilly. Would go again.

M
1 review
Dined on October 22, 2019
Overall4food5service4ambience4

Food was great as always. Just always a bit too loud. Too many hard surfaces to dull down the chatter and clatter.

TS
1 review
Dined on October 21, 2019
Overall5food5service5ambience5

Tasty food and friendly service in a really lovely setting, with lots of greenery to be seen through the big windows.

MC
1 review
Dined on October 20, 2019
Overall5food5service5ambience5

From the moment we arrived everything was lovely staff were so nice food was excellent will definitely be back

MR
1 review
Dined on October 19, 2019
Overall5food5service4ambience4

Excellent food and service - we thoroughly enjoyed our evening!

SP
1 review
Dined on October 19, 2019
Overall5food5service5ambience5

Excellent staff service they were all very accommodating to us.

CC
Dublin
1 review
Dined on October 16, 2019
Overall4food4service4ambience3

Good value early bird menu. Good food choice and quality. Helpful and courteous staff.

KB
Dublin
1 review
Dined on October 14, 2019
Overall4food5service5ambience5

Lovely food, great service. Slightly disappointed that it closed early so my visit was very short

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi Kim, Thanks for your feedback and we are delighted you enjoyed your visit. We are open late from Wednesday - Sunday so drop in again to see us soon. Team GFP

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TO
Dublin
1 review
Dined on October 14, 2019
Overall1food1service1ambience3

The service was terrible. Other tables who were in after us, got served before us. We had to ask where our food was, it was taking so long. They prioritized people in work wear however we were trying to have lunch before a flights so we were also pressed for time!! They also brought us out the wrong sandwich. As we were waiting for so long, my companion didn't even realise she was so hungry. It was the staff that came out with another sandwich and informed her it was the wrong one. I complained to the staff at the end but as we were so pressed for time to get to airport, I didn't speak to manager. Very dissappointing. Food wise - both our sides we're missing their dips as we're out children's food. Again, didn't bother asking for them, we were in so much of a rush to eat. We had left a good 2 hours to get to airport recommended time.. Its a shame that wasn't enough because of the service as we were eating into the 2 hours before our departure

SR
1 review
Dined on October 12, 2019
Overall2food3service1ambience3

We have been many times but yesterday's experience was not good. I booked a table for 10.30, it took us 20 minutes for someone to take our order (they were busy but people came in after us and were served before us, we had to ask a waitress to take our order). Our order came an hour later and was wrong so they had to change it, it was almost 2 hours from arrival to when we got our order (11.50 when it was finally given to us, we were contemplating just leaving at that stage). I was very disappointed as we have visited a number of Gourmet Food Parlour outlets (including Santry) and always had a good experience.

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi Sandra, We appreciate you taking the time to let us know about your recent experience in our Santry restaurant. We pride ourselves on our customer service in all of our restaurants and we are very sorry to hear about the service you received in GFP Santry. I assure you this is not our usual standard and we are working with the manager and staff in the restaurant to improve service. If I can be of further assistance, please don’t hesitate to contact me. Shirley at Gourmet Food Parlour

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MD
Dublin
1 review
Dined on October 9, 2019
Overall1food2service1ambience1

A bit of a Fawlty Towers, so dear, over charged by fifteen euro, shown to wrong table, treated as if I was stupid, tables and chairs ready for the dump, a hair on my bread

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi Maria, We are sorry to hear you didn't have a good experience with us in GFP Santry. We pride ourselves on our good customer service, food and decor so we are very sorry to hear about the different elements of your visit that were unsatisfactory. I assure you this is not our usual standard and we are working with the manager and staff in the restaurant to rectify these issues. If I can be of further assistance, please don’t hesitate to contact me. Team at Gourmet Food Parlour

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M
1 review
Dined on October 6, 2019
Overall4food5service5ambience4

Can never complain about the place food and service always on point

M
Dublin
1 review
Dined on October 5, 2019
Overall4food5service4ambience4

Nice place and friendly staff food was excellent.....

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Thanks Mark Hope to see you soon Shirley

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GB
1 review
Dined on October 4, 2019
Overall5food5service5ambience5

A really pleasant meal.
Staff were attentive but not overbearing.
Food came fast and tasted great!
Good value we had the early bird special.

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi Gordon Glad to see you had a great time with us in GFP Santry. Hope to see you again soon Team GFP

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SD
Dublin
5 reviews
Dined on September 29, 2019
Overall5food5service5ambience5

Excellent food, quick service, despite a packed full restaurant. All staff (and there were quite a few!) are friendly and very capable. No issues whatsoever. Would happily visit again and again.

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Thanks for your review and we are delighted you enjoyed your experience with us. Hope to see you soon again Team GFP

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MS
1 review
Dined on September 29, 2019
Overall5food5service5ambience5

From age 7 to 67, there was something to suit all ages. And as always, the food was amazing!

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi Marguerite Delighted you enjoyed your meal with us and we hope to see you all soon again Team GFP

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AK
1 review
Dined on September 29, 2019
Overall3food4service2ambience4

Food always good but service not as good as swords

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi Aoife Many thanks for your comments above. we are delighted that you enjoyed your meal and we are working hard with our team in Santry to make sure their customer service is excellent and we hope you visit us again soon. Team GFP

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m
Dublin
1 review
Dined on September 28, 2019
Overall4food4service4ambience3

Lovely meal, surf and turf was delicious. Reasonably priced

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Thanks Mary - we are delighted you enjoyed your meal with us and hope to see you again soon Team GFP

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OT
Dublin
1 review
Dined on September 28, 2019
Overall2food3service2ambience4

The service wasn’t great. We were waiting far too long before our order being taken, food came out in good time but plates were left on our table too long after finishing. A coffee ordered by someone never turned up and staff were really too busy to give the attention and service we would expect. Again nearly impossible to get the staffs attention when anything additional required. Food was nice but unsure about a return visit.

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi there, We appreciate you taking the time to let us know about your recent experience in our Santry restaurant. We pride ourselves on our customer service in all of our restaurants and we are very sorry to hear about the service you received in GFP Santry. I assure you this is not our usual standard and we are working with the manager and staff in the restaurant to improve service. If I can be of further assistance, please don’t hesitate to contact me. Shirley at Gourmet Food Parlour

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R
6 reviews
Dined on September 28, 2019
Overall5food5service4ambience4

Another really good experience but feedback on slow delivery of tea and coffee to go with brunch. Suggest another one or maybe two staff on drinks service.

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi Rasher, Many thanks for your feedback on your recent visit to Santry. We have taken your comments on board and we are working with the team in Santry to delivery a flawless service. We are delighted you enjoyed your brunch. See you soon Team GFP

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GC
Kansas City
8 reviews
Dined on September 22, 2019
Overall3food3service2ambience2

Usually have a really positive experience at this restaurant but on Sunday 22nd Sept we were left waiting an hour and a half between our starters and main course. The waiter had been really nice and helpful but came nowhere near us in that hour and a half until we asked him for the update on our food.

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi Grainne, We appreciate you taking the time to let us know about your recent experience in our Santry restaurant. We pride ourselves on our customer service in all of our restaurants and we are very sorry to hear about the service and length of time you had to wait for your meal in GFP Santry. I assure you this is not our usual standard and we are working with the manager and staff in the restaurant to improve these details. Many thanks Shirley at Gourmet Food Parlour

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N
1 review
Dined on September 21, 2019
Overall2food3service1ambience3

The setting is lovely, the food is nice but the service is dreadful. We were left waiting 10 minutes to order, I ordered the burger, the menu states it will take 15 minutes. Our wine arrived just before our food, it was left on our table unopened. We had to ask twice before someone came to open it. We went out for my husbands birthday and overall it was a disappointing experience.

Gourmet Food Parlour - Santry
Responded on October 22, 2019

Hi Nicky, Many thanks for taking the time to let us know about your recent experience in our Santry restaurant. We pride ourselves on our customer service in all of our restaurants and we are very sorry to hear about the service you received for your husbands birthday. I assure you this is not our usual standard and we are working with the manager and staff in the restaurant to improve service. If I can be of further assistance, please don’t hesitate to contact me. Team GFP

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LR
1 review
Dined on September 21, 2019
Overall3food5service2ambience4

Aware that we were there at a busy time, but service very slow in taking order. Food arrived and table hadnt been laid with cutlery. Items omitted from order too.

OT
Dublin
1 review
Dined on September 21, 2019
Overall3food4service2ambience3

Service always a bit slow on Sat am. Often forget to bring something then waiting for a while seems like new staff and not enough on duty

DR
1 review
Dined on September 20, 2019
Overall2food3service2ambience3

Gourmet Food Parlour was understaffed on the night. Food was nice, small portion for a main course. Was asked if we would like to see dessert menu, waited approx 30 minutes to get it. Then waited another 20 minutes after I asked for the bill. Went to the till & paid, we left 3 hours later. Was asked was everything ok, I said service was extremely slow. No response, it wasn't acknowledge. Realised the next morning I was overcharged I had ordered off the early bird menu & obviously was charged differently. Very disappointing experience.