Gourmet 4 Newport
The growth of online delivery organisations like Deliveroo and UberEats has radically changed the expectations of customers.
Therefore our mission is to get these customers back into restaurants, by housing multiple, new, current food brands into one building like a food hall.
Therefore, catering for everyone!
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
- Diner temperature check required
- Contact tracing information collected
Raw uncooked food
Charged £100 for items on menu that were not available
1 member of staff serving entire restaurant
Barman unable to open wine or make cocktails as untrained.
On Saturday 9th October we attended the Newport branch of Gourmet 4 for a much anticipated anniversary meal.
Upon arrival we browsed the menu and ordered an paid for the Bottomless Brunch with much excitement and anticipation. Eventually after 40 minutes a member of staff came over and explained that he was the Waiter/Barman/Manager/Receptionist and the only member of staff serving in both the bar and restaurant that evening and –
He was unable to make or serve any alcoholic drinks as he did not drink and did not understand how to do it.
He could not open wine
The bottomless Brunch we had paid for did not exist and no we could not have our money back.
Obviously we were rather shocked by this as we had paid for drinks and cocktails.
In the poor beleaguered Waiter/Barman/Manager/Receptionist defence he did allow us behind the bar to pick any drinks we wanted as he was unsure of what else to do and was dealing with numerous takeaway orders. We managed to source 2 bottles of sparkling wine which we then had to open ourselves as the Waiter/Barman/Manager/Receptionist did not know how to.
When the food arrived it was adequate fast food, not awful but to describe it as gourmet would be akin to describing Johnny Vegas as beautiful. |The food was interesting served without condiments or cutlery, when we managed to lasso the Waiter/Barman/Manager/Receptionist he managed to source cutlery but advise condiments were not available. I don’t know about anyone reading this but to me a dry, unsalted, un-ketchupped chip is a crime!
We then ordered pudding 2 cheesecakes and 1 brownie, we received 1 cheesecake and 1 brownie. After 15 minutes we enquired where the other cheesecake and were told by the Waiter/Barman/Manager/Receptionist “sorry were a
Customer service a joke. We arrived and saw there was around 4 people eating there. We were told its a minimum of 30 for our food to be cooked as they are doing deliveries first. I told them they should look after Customers first
Restaurant empty, only people there, no atmosphere. Waitress was lovely but didn't understand what white wine was and that it is different to red wine and rose.
Only us & another table music up high so I found it difficult to hear my friends or waitress speak. The waitress was lovely but it seemed very unorganised & that's down to The Manager. He wasn't aware of the 20% off offer for cinema ticketholders he phoned someone after showing him on the website on my phone. I had booked due to that so annoying when we couldn't get that. He then told us then we had to order on the App we were doing that but not all the menu was on there so waitress took order! Get Your Act Together Gourmet 4 1st & last visit.
We had a fab waitress. Food was lovely and good prices. Will definitely return again. The loaded fries was amazing for the value.
Waited a hour for starters didn’t bring the right starters then another 20 minutes for them to collect plates so just payed for starters and left, very poor service
Food took nearly two hours to come, when
Gourmet 4 Newport offers takeout which you can order by calling the restaurant at 0333 772 9528.
Gourmet 4 Newport is rated 1.8 stars by 7 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.