Giraffe - Trinity
For us, there’s nothing more exciting than discovering these tastes. It’s our passion. Our obsession. It gets us up in the morning and into the kitchen, never knowing exactly what we’ll come across next.
Giraffe Feel Good Christmas: 2 courses £14.95 / 3 courses £17.95
Book your party before the 27th November and receive a free upgrade to 3 courses and a free glass of prosecco for all. To secure your booking the party organiser will be required to provide their credit card details. £5 per person will be charged only if the booking is cancelled within 48 hours, or in the event of a no show. If there are any amendments required for your booking please allow us at least 24 hours notice. No discount or promotions to the Christmas menu.
Terms and Conditions: Maximum of 20 diners. Includes Tax, excludes service. For bookings over 20 diners, please contact the restaurant directly to check availability
Valid For: 4 - 20 people
Starts: November 6, 2019
Ends: December 31, 2019
Availability: Sun 12:00PM-9:00PM
I had reserved a table for 6:30pm, I did not get seated until 7pm. The place was an absolute mess as there were only 3 members of staff working. All of which had to make and serve drinks, as well as taking out food, clearing tables, cleaning tables, taking orders, and seating people. The staff working at the Trinity Giraffe on Saturday 12th October should be praised. They were understaffed, and not one of them stopped all night. Coming from the hospitality and customer service industry, I admire their patience and hard work. This needs to be recognised by the store manager, and they deserve praise.
always nice for lunch whilst shopping excellent service and delicious food
Thank you for our dinner on Saturday night
Unfortunately there were no rice options available.
Waiters were inpatient during the service.
Overall our impression is that you offer good quality food for a reasonable price but very poor service from staff.
Despite a busy evening, staff had taken care to look at my allergy list that I’d provided on booking and took the time to go through the menu with me. They’d checked a couple of suggestions with the chef in advance and were very helpful!
The food itself was tasty and we had a great evening.
The Food was amazing, very colourful and tasty, lovely Staff, clean and colourful and well presented Restaurant, a very enjoyable Evening, would definitely recommend it!
This was a family meal prior to the theatre. we were in a bit of a rush and the waitress reassured us that we would have time for a starter too, which was true. She was attentive and polite. The food was ok- steak a bit tough and one dish rather bland, but ok
Had a really nice meal and all staff were friendly and accommodating.
Wasn’t sure whether kids would eat off kids or adult menu but ordered drinks. When they ordered pudding having had the kids menu rather rudely told the drinks we ordered were not on kids deal. Server could have been more explicit at start. Otherwise ok service
A great place to move your teens away from other, more chicken or pizza-based places. A range of beautiful and authentic world food for everyone but without the mass market feel of some buffet style restaurants. Lovely atmosphere.
We got to the restaurant and was waiting outside to be seated for almost half an hour while waitresses and even the manager it looked like kept making eye contact with us, there was plenty of empty tables so I don't know why it took so long to be seated. The food was great a lot of selection but the restaurant is very let down by its service it offers.
Loved this place and so did my young daughter...we had a fabulous lunch together in the restful yet vibrant surroundings. We were lucky to be seated in a booth with a view of the kitchen. Latte was lovely... enchilada was awesome and Stelly loved the banana/strawberry lolly...fresh fruit and a step up from the norm. Service immaculate. Overall excellent.
Seated on time and the service was excellent but the food was really poor. No draft beer was also very disappointing.
Another great visit to giraffe which has stayed as we liked it unlike Meadowhall. Good service, very busy to be expected on a Saturday lunchtime.
Went with friends the staff were great the food was lovely. Thank you we will be going again
Extremely nice food and very nice staff with Swift service, will definitely be going back again in the future.
We had the set menu which was great value for what you get, having three courses for nearly £13 per person.
Eaten here a few times but your incredibly slow service on this visit ruined it completely. Pre-booked a table online yet still had to wait ages, then it took 30 minutes before we even got our drinks (even after chasing you up), swiftly followed by our meal straight after, no chance to sit and have a drink before eating, then had to chase up the bill several times!
Even the food was below standard this time, very bland and very dissapointing.
Told the waitress our complaints...not even an apology - just said the bar was busy making cocktails! Not the customer's problem!!!
Not even an offer of a discount on the bill.
BAD customer service
Good value for money, lovely food. Booking the table was easy and it was ready for us when we arrived. Very friendly and helpful staff. We will return soon.
Great food good service used the2 for 1 so excellent prices
I visited with my elderly mother on a Sunday lunch. Service was warm and friendly and our food order arrived quickly and accurately. We both enjoyed our choices and were too full for dessert. Coffees were just the job to finish our lunch.
Took ages to be given our table several waiters ignored us, food was very average, cocktails poor
On arrival at the restaurant we were completely ignored by all the staff, despite having a table booked and there being plenty of staff and empty tables. After around 5 minutes of being ignored we went to eat at yo sushi. This was my first experience of giraffe and I won’t be returning.
Coudnt have what we wanted due to oven not working, the Chicken burger that we had was lovely, the waiter recommended potatoes with bacon & cheese so we ordered these, when our order came the potatoes were plain but still very nice, excellent value for money and all staff helpful and polite.
Great menu, as such a variety of dishes - something for everyone.
Speedy service, so perfect before the cinema.
Only criticism - a couple of the potatoes were undercooked.
Plenty of choice on the menu, option for brunch or lunch. Good quality food, waiting staff very prompt. A good quality reasonably priced brunch for 3 in comfortable surroundings.
Service was very slow. The food was very nice however the portions were small for the price you pay.
Leeds was very busy - we had booked a table - we were a few minutes early - but we were seated in the pleasant outside area and then taken to our table.
Staff helpful and efficient.
We went for a Xmas catch up and had booked weeks in advance. The staff hadn’t realised we were coming so did not have a table ready however one was organised within 10 minutes. The cocktails were very good however the first order was wrong but the staff were happy to change it. Overall we had a great time, just some minor hiccups that were rectified very quickly and the food was excellent.
Portions are small and very expensive for what you get and the food wasn't very hot either. Desserts too were expensive and 10% service charge is a joke !
The day we were there, both basins were out of order so had to wash my hands with only soap.Mentioned this to the waitress and all she said was "It's not very good is it! and that was that. Would not be returning anytime soon.
Really good atmosphere and service. Felt very comfortable and relaxed and even though it was fairly busy there was no pressure and the staff were very attentive and friendly. I am signed up for emails so get some brilliant discount codes which is the reason that we decided to go to giraffe.
Great place friendly staff would recommend food freshly cooked breakfast great
Pretty average, food service was ok. Wouldn’t rush back and would have been very disappointed if we hadn’t have had 40 percent off
Service was excellent. Food was delicious. Very good value especially with our discount code.
Food was great although the chilli beef nachos had no meat in and they served us a vegetarian Benito instead of a chicken one. When pointed out they replaced it with a freshly made one but by then I had finished my meal so had to watch her eat her food as she had to watch me eat mine.
First time eating at this restaurant. The food was fantastic but the service was very poor we waited 10 minutes before been asked for a drink which we had to ask a waiter to get. Every time we needed something ie drink, bill we had to ask them. The bill was incorrect not just once but twice with incorrect prices on there and the member of staff made me feel as though it was my fault probably won’t go again
Five stars for value, had a buy one main get a main free voucher, two for one cocktails and £10 bottle of house wine. We normally go to Giraffe a couple of times a year and enjoy it, staff are always welcoming. The offers made this visit even better!! We will be back.
Despite the poor ratings I have given, I must say that the quality of service was excellent. I believe it was the manager that served us and he did everything he could to make our experience good. We ordered some of the tapas and the majority of it was fine. However, the chicken dish (sesame chicken bites, I believe) was most definitely undercooked. I have experience as a chef and in the service industry and know that each batch of food must have the internal temperature checked. The chicken was still pink and had a gooey consistency. We notified the staff and instantly got a replacement, which was also undercooked?! It was extremely disappointing as every other aspect of the night was great.