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Giraffe - Giraffe - South Bank, London,

Giraffe - South Bank

3.5
3.5
1194 Reviews
£25 and under
Fusion / Eclectic
Our biggest restaurant with stunning views over the river Thames, you can find us at the front of the Royal Festival Hall, only moments away from the London eye and all the Southbank galleries & theatres. Often a queue but it moves quickly.

Make a reservation

2 people

7:00 PM


Booked 42 times today

Order delivery or takeout

Options

  • Logo image for Deliveroo
  • Logo image for Uber Eats

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Fusion / Eclectic

  • Hours of operation

    Mon–Fri 10:00 am–10:00 pm Sat 9:00 am–10:00 pm Sun 9:00 am–9:00 pm

  • Phone number

    020 8457 2776

  • Payment options

    AMEX, MasterCard, Visa

  • Dress code

    Casual Dress

Popular dishes

What 1,194 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.5
3.5 based on recent ratings
  • 3.5Food
  • 3.4Service
  • 3.4Ambience
  • 3.4Value

NoiseEnergetic

Loved For

  • South East London

    Kid-friendly

Sort by

Filters

  1. LB

    LucyB

    East Sussex

    2 reviews

    3.0

    2 reviews

    Dined 2 days ago

    overall3food4service4ambience2
    Over all it was good. But when we walked in and staff were wearing Rick jumpers and scarves that told us a lot. The food was good but we felt cold. I had booked a table but was bluntly told we need table back in an hour and a half and we were cramped into a corner where the over head table light was flickering. The server was lovely and bivouacs was doing her best but it was less than impressive and the food tasted good but was warm not hot. Also their BLC discount scheme is misleading only 10% not the 20% promised online as that is only for the smaller restaurants. Have had worse but for a London restaurant it could do a lot better!
  2. SQ

    SuzyQ

    London

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food4service4ambience2
    The restaurant was freezing all evening! Most diners sat with their coats on. Such a shame. It’s a nice place and the food is great. Looks like Giraffe decided to eat not heat….
  3. OT

    OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food2service2ambience3
    Service was friendly but quite slow. Food was okay.
  4. J

    Jack

    London

    6 reviews

    4.0

    6 reviews

    Dined 6 days ago

    overall4food4service4ambience4
    Very good good. Fast service and pleasant service. Definitely be back again. I was looked after with my allergies and a menu sorted for me which was excellent.
  5. S

    Sherlock

    London

    2 reviews

    2.0

    2 reviews

    Dined 6 days ago

    overall2food1service2ambience2
    I booked a table but when I arrived was pushed to one side and made to wait for a table to be ready. Someone arrived after me for the same amount of people and was seated before us. The menu is not great for healthy eating I ordered the duck salad. Which was not filling and the duck was over cooked.
  6. O

    Obsidain

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food2service1ambience1
    Confusion over allergies and vegan food is listed as containing milk. Don't bother going here
  7. P

    Pauli

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food2service2ambience3
    Food was cold, table by the door was cold every time someone came in or went out. You shouldn’t have to sit in a restaurant with your coat on for warmth. 😟
  8. G

    Gemmaj

    West Sussex

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food2service3ambience2
    The staff were all lovely but it was freezing in there. The staff kept going through a door right next to all the diners and everyone was wearing their coats! If they just used the double doors at the main entrance, it would have kept the room warm. I couldn't warm up for the rest of the day.
  9. L

    Laura

    London

    4 reviews

    4.0

    4 reviews

    Dined 7 days ago

    overall4food4service5ambience3
    Really speedy service which is vital with toddlers! Food really tasty and service friendly despite a very busy Saturday before Christmas!
  10. AH

    AranH

    Kent

    3 reviews

    1.0

    3 reviews

    Dined 7 days ago

    overall1food1service1ambience1
    Very poor servo e, no acknowledgement, didn’t even take our name. Staff very rude, cutlery missing and had to ask for everything, like sauces, forks. No one checked if our meals were ok. Also staff barged I for the of us to reset the table whilst we were still there! Very poor.
  11. NH

    NoHighchair

    1 review

    2.0

    1 review

    Dined 7 days ago

    overall2food3service2ambience3
    Booked ahead and requested a high chair but still had to wait outside in the cold with a toddler. Went indoors and not a single staff member of three acknowledged us. One woman looked annoyed we were there. When we were seated I asked for a high chair and was told we would have to wait another 10-15 minutes for a different table so we went without. We weren’t given a brunch menu so had to ask the woman at the front desk who was put out by the request. No one came to take our order so we had to go find someone. We were there to celebrate my husbands birthday and received dismal service. I wouldn’t recommend this giraffe restaurant.
  12. E

    Elllegro

    1 review

    2.0

    1 review

    Dined on December 2, 2022

    overall2food4service4ambience2
    The food was tasty an the waiter was quick and nice. It was freezing col though and the restaurants was very noisy.
  13. D

    Davey

    London

    3 reviews

    1.0

    3 reviews

    Dined on December 2, 2022

    overall1food2service2ambience3
    Cold food. Poor service. Prices 30% more than 9 months ago.
  14. c

    clay

    Surrey

    1 review

    3.0

    1 review

    Dined on December 1, 2022

    overall3food4service4ambience1
    Our food and servers were good and the price was reasonable. However the restaurant as a whole could do with a revamp. It was tatty and a bit grubby looking. The toilets were broken: door, flush and very tatty. The whole of the restaurant needs a revamp. Such a nice location but like much of this area, it has been left to decay. Would not revisit because of this experience
  15. AH

    AnnieH

    Essex

    2 reviews

    5.0

    2 reviews

    Dined on November 27, 2022

    overall5food4service5ambience4
    Couldn't fault the service, our waiting person was very attentive and we had hardly any wait time for food & drinks were delivered promptly. We had the hanging chicken kebab which came with a very tasty salad and was delicious. My only comment is that the music volume should be turned down to background only as this is an extremely busy venue and the noise levels of conversation are high enough without competing with it. Overall a good experience.
  16. SS

    SharonS

    1 review

    3.0

    1 review

    Dined on November 26, 2022

    overall3food3service4ambience3
    Good quick service. Very busy tables v close together. Only complaint is only 1 cubicle in ladies toilets operational.
  17. A

    Alan

    Buckinghamshire

    5 reviews

    2.0

    5 reviews

    Dined on November 24, 2022

    overall2food1service2ambience2
    Honestly food was rubbish,presentation awful sadly lacks any cularinary skill coming from the kitchen, fast food at its worst
  18. TL

    TomofLondon

    London

    3 reviews

    3.0

    3 reviews

    Dined on November 24, 2022

    overall3food4service1ambience3
    Bit of a let down to be honest. Very indifferent, unconcerned staff. Customers struggled to get in and out of the extremely heavy doors, we actually saw customer give up and walk away. Scruffy looking staff, very meagre portion sizes and not the cleanest of places. However the duck stir fry with noodles was tasty and served very hot, it came out within minutes so clearly pre-cooked. We wouldn't return (which is a shame because when Giraffe had a venue at Lakeside it was awesome)
  19. DB

    DBeeee

    1 review

    3.0

    1 review

    Dined on November 20, 2022

    overall3food3service3ambience4
    We booked a table for 6 people. But the people that had just turned up before us without a reservation were seated at the next available 6 seater table not us!!!! It was freezing cold outside too so it made matters worse that us booking a table made no difference!!! The food portion of the Korean chicken is ludicrous. Other chicken dishes for example katsu was a whole chicken breast. We had 4 small bite size pieces with the Korean dish. Most disappointing.
  20. AB

    AndrewB

    1 review

    2.0

    1 review

    Dined on November 19, 2022

    overall2food2service2ambience2
    This place has gone downhill rapidly. Used to be a great place for the family when visiting London. But has all the hallmarks of a dying brand and restaurant. Won’t be going again
  21. LD

    LizD

    Kent

    1 review

    3.0

    1 review

    Dined on November 19, 2022

    overall3food5service3ambience2
    Restaurant was freezing, most people eating in coats. Table not clean, floor was vile. Staff miserable, maybe because of the temperature. Saving grace - food was great and person who welcomed us at the door was fun and friendly - on the way in and out
  22. RL

    RoseL

    Bath

    1 review

    1.0

    1 review

    Dined on November 19, 2022

    overall1food2service2ambience1
    I had asked for a quiet table, but was shown to a busy area, where it was both noisy and cold. The service was adequate, the plates were cold and the food lukewarm. The portion size was small. I will not be returning here.
  23. FK

    FrancesK

    London

    2 reviews

    2.0

    2 reviews

    Dined on November 13, 2022

    overall2food2service2ambience2
    Like being on a conveyor belt, lots of staff but cold food and no interaction with our table once our food was ordered, even with a number of problems
  24. CK

    CharlotteK

    London

    1 review

    2.0

    1 review

    Dined on November 13, 2022

    overall2food2service3ambience1
    If you have young children or you are happy to be surrounded by young children then this restaurant is perfect. Very loud with general noise and screams from young children. Our food was mediocre at best. Burnt items on both plates. Initially was sat by the doors which are constantly open, after being moved we still felt the breeze but not as bad. Might be a different experience in the evening. We went along for brunch. Staff were inexperienced. Was handed our cups (hot chocolates) with the server holding the top rim of the cup.
  25. M

    Mikki26

    N. Ireland

    31 reviews

    vip
    3.0

    31 reviews

    Dined on November 12, 2022

    overall3food2service5ambience3
    Menu limited. Food cold. Fish and chips had more batter than fish. Very expensive for what you got. Won’t be back.
  26. RW

    RowanW

    Staffordshire

    1 review

    2.0

    1 review

    Dined on November 12, 2022

    overall2food2service2ambience2
    It was okay. Granted, it was busy but the service was incredibly slow and the table we were seated at hadn’t been cleaned very well. I ended up cancelling drinks ordered half way through the meal because they didn’t turn up and I’d noticed they had tap water closer to the table so we just asked for that instead. The food was okay but my daughters dessert was pretty much a puddle by the time it finally arrived for her. As the service was slow she just made do as we needed to get a train back out of London fairly soon.
  27. JR

    JacquelineR

    1 review

    3.0

    1 review

    Dined on November 12, 2022

    overall3food3service5ambience4
    Service fast, friendly and efficient. Vegan duck salad very uninspiring. Chicken kebab, cold and dry. I would return for drinks and maybe dessert but skip the mains. I was fooled by the reasonable prices but you get what you pay for in this establishment.
  28. SW

    SamW

    London

    1 review

    3.0

    1 review

    Dined on November 12, 2022

    overall3food4service1ambience2
    Saturday afternoon visit. Food was pretty good and above expectations. Service was extremely poor from front of house to waiting staff. Staff appeared to have little or no hospitality training and looked pretty unbothered to help. Certainly made the 12.5% service charge look like poor value for money.
  29. F

    Fran

    London

    2 reviews

    4.0

    2 reviews

    Dined on November 12, 2022

    overall4food4service5ambience3
    Good food, prices and service was quick even though it was really busy. The brunch menu is great
  30. OT

    OpenTable Diner

    London

    6 reviews

    1.0

    6 reviews

    Dined on November 12, 2022

    overall1food1service1ambience1
    The place was filthy, the toilets were blocked and the fruit was very over cooked and arrived cold. Pretty horrible experience overall.
  31. N

    Nico

    Miami

    1 review

    1.0

    1 review

    Dined on November 11, 2022

    overall1food1service2ambience1
    Poor quality food, no flavour and cold. Little or poor service.
  32. BH

    BarbaraH

    Bath

    1 review

    2.0

    1 review

    Dined on November 11, 2022

    overall2food4service5ambience1
    A male member of staff grabbed a female member of staff by the neck. She looked distressed. Other staff present did nothing. She was pushed into the staff room by him.
  33. S

    Sunday

    London

    1 review

    2.0

    1 review

    Dined on November 6, 2022

    overall2food2service2ambience2
    Aimed at one-off customers who want quick service but are not bothered about much else. Service was quick (one member of our party were still eating their starters when the mains were served), yet somehow the food was barely warm. Plates cleared very quickly, even when others were still eating which made the whole experience feel very rushed. Not sure if it's the air-con or just poor insulation but don't sit by the windows if you feel the cold. On the plus side, staff were good with allergies and seemed well informed about how the use the relevant app to filter menu options on the spot.
  34. p

    ping209

    London

    11 reviews

    vip
    1.0

    11 reviews

    Dined on November 5, 2022

    overall1food1service3ambience2
    Food came within very few minutes of ordering - Duck salad and Caesar salad both small, uninspired, not very tasty and overall very disappointing. Cheese Burger was ok but chips were cold. Felt like much of their food is sitting pre- prepared in the kitchen. Definitely would not be returning.
  35. LM

    LauraM

    1 review

    2.0

    1 review

    Dined on October 31, 2022

    overall2food3service1ambience1
    Other than the greeter, all of the staff were like zombies. Unengaged, and looked miserable. Veggie sausages were burnt beyond recognition. Took forever to get the bill. Not the greatest experience.
  36. T

    Tony

    London

    22 reviews

    vip
    2.0

    22 reviews

    Dined on October 29, 2022

    overall2food3service2ambience2
    Service below average. Staff forgot orders. Onion rings were included as part of a meal as presented on the menu, only to then be told it’s a misprint on the menu and that they come separately. If sitting outside, there is a strong sewage smell. Better places to go to the in area.
  37. M

    Millib

    Hampshire

    5 reviews

    3.0

    5 reviews

    Dined on October 28, 2022

    overall3food1service5ambience2
    Food portion was so small I thought it was a side plate or starter. For £13 I expected a plate size as a main meal not a starter
  38. H

    Helen

    Birmingham

    1 review

    3.0

    1 review

    Dined on October 28, 2022

    overall3food3service4ambience3
    Went for daughters birthday. Service was good and food was tasty if a bit luke warm rather than hot. The noise level was quite intense as the service bell rang constantly and cleanliness not great. Was a nice meal overall but not sure would go again.
  39. O

    Orchidflower

    Surrey

    7 reviews

    5.0

    7 reviews

    Dined on October 28, 2022

    overall5food5service5ambience4
    Whist it was very busy the service and food were excellent.
  40. M

    Mandi

    Essex

    1 review

    3.0

    1 review

    Dined on October 27, 2022

    overall3food3service5ambience3
    Staff were attentive and polite. Food was ok. The experienced felt rushed we were given an hour and a half to eat and unfortunately one dessert was forgotten and not served to us.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Extra space between tables

FAQs

Giraffe - South Bank does offer delivery in partnership with Deliveroo and Uber Eats.

Giraffe - South Bank is rated 3.5 stars by 1194 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 42 times today

Order delivery or takeout

Options

  • Logo image for Deliveroo
  • Logo image for Uber Eats
Google Map for Giraffe - South Bank

Royal Festival Hall, Riverside Level 1, London, SE1 8XX

Additional information

  • Neighborhood

    Southbank

  • Hours of operation

    Mon–Fri 10:00 am–10:00 pm Sat 9:00 am–10:00 pm Sun 9:00 am–9:00 pm

  • Cuisines

    Fusion / Eclectic

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    None

  • Public transit

    Waterloo

  • Payment options

    AMEX, MasterCard, Visa

  • Additional

    Full Bar, View, Wi-Fi available

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  • Terms of Use
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  • Do Not Sell or Share My Personal Information
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