Gino D’Acampo Newcastle

Gino D’Acampo Newcastle reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Catherine

   Manchester2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   1st visit to a Gino’s restaurant and it surpassed our expectations- lovely food & excellent service
   

   Gino D’Acampo NewcastleResponded 2 days ago

   Ciao Catherine, Thank you so much for your lovely review! We're thrilled to hear your first visit to Gino’s surpassed your expectations. It’s fantastic to know you enjoyed the food and received excellent service — exactly what we aim for! We hope it’s the first of many more visits to come. Grazie, Team Gino's
   

   Is this helpful?

2. S

   Sandra

   New York City5 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Bit disappointed overall with this visit. Food was tasty but cool. Comparing to visit a few years ago this restaurant has definitely slipped a notch. Staff did their job, but not over friendly or talkative. Other diners were complaining about temperature of food but in my opinion it was possibly being left too long on the pass before service. We did get a nice table overlooking the river though so not all bad.
   

   Gino D’Acampo NewcastleResponded 2 days ago

   Ciao Sandra, Thank you for taking the time to share your feedback. While we’re pleased to hear you enjoyed the river view and found the food tasty, we’re sorry to learn that your experience didn’t quite match the high standards you remember from your previous visit. Your comments regarding food temperature and service have been shared with the team, and we’ll certainly look into the points you raised — especially around timing and attentiveness — as we’re always striving to improve. We really do appreciate your honesty and hope you might consider visiting us again in the future to see the improvements for yourself. Grazie, Team Gino's
   

   Is this helpful?

3. W

   Wes

   Newcastle1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We asked to change table for a view of the river which the staff were happy to do. Food was excellent and great service.
   

   Gino D’Acampo NewcastleResponded 2 days ago

   Ciao Wes, Thank you for your kind words! We're so glad we could accommodate your request for a river view — it really is a lovely spot. Delighted to hear you enjoyed both the food and the service. We hope to welcome you back again soon for another great experience! Grazie, Team Gino's
   

   Is this helpful?

4. T

   Teresa

   Newcastle2 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Poor value for money. Margarita £17:50 and pizza topping stingy, no seasoning, hardly any cheese and minimal tomato sauce. Ambiance minimal, no managers present in restaurant. Have been regular customers but this has been the worst experience so far. What a shame, such a great venue.
   

   Gino D’Acampo NewcastleResponded 2 days ago

   Ciao Teresa, Thank you for your honest feedback, and we're truly sorry to hear that your recent visit didn’t live up to your expectations — especially as a regular guest, your experience matters greatly to us. We’re disappointed to hear that the pizza and overall value didn’t meet your standards on this occasion. Your comments about the quality, seasoning, and ambiance have been shared with both our kitchen and management teams for immediate review. We completely agree — this is a great venue, and it’s always our aim to match the setting with excellent food and service. We hope you might give us the opportunity to make it up to you in the future. Grazie, Team Gino's
   

   Is this helpful?

5. J

   Julie

   Newcastle1 review

   3.0

   Dined on April 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It was just okay , ordered muscles for starter but didn’t have any then had to quickly look again at menu , maybe we could have been told they had ran out when giving menus? Service was okay didn’t have much interaction with diners . I ordered mash potato side but roast potatoes brought out , I was expecting a much better dining experience . Definitely over priced for a average meal out , not likely to visit again
   

   Is this helpful?

6. M

   Michelle

   Newcastle1 review

   4.0

   Dined on April 26, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   I took my 89 and 85 year old parents for a meal and unfortunately the music level made it very hard for them to hear! It involved a lot of shouting across the table! Leo however was a perfect and very attentive waiter. He looked after us well. I didn’t mention the music as I didn’t want to ruin the ambience for others.
   

   Gino D’Acampo NewcastleResponded on April 27, 2025

   Ciao Michelle, Thank you so much for taking the time to leave your feedback. We're really pleased to hear that Leo looked after you and your parents so well — we'll be sure to pass your kind words on to him! We’re sorry to hear that the music volume made it difficult to fully enjoy your meal. Your comments are very important to us, and we’ll certainly take them into consideration to ensure a more comfortable experience for all our guests. We truly hope to welcome you and your family back again soon. Grazie, Team Gino's
   

   Is this helpful?

7. P

   Piotr

   Newcastle1 review

   2.0

   Dined on April 26, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Service was good but food was absolutely terrible. If you looking for true Italian expierince than avoid this place. If this place would be ever visited by its public face Gino, he would shut it down straight away. Bruschetta was oily with so called san marzano tomatoes and waaaay to much pepper in it. Margharita pizza- dough was good, can’t complain but tomato sauce was shocking. It supposed to be san marzano tomatoes for a reason- flavour, which was killed in this pizza by seasoning. Strangely again too much pepper and oregano which killed flavour of tomato.. Do not recommend and won’t be back. There are so many smaller restaurant which serves sooo much better food for half of the price.
   

   Gino D’Acampo NewcastleResponded on April 27, 2025

   Ciao Piotr, Thank you for taking the time to leave us your feedback. We’re sorry to hear that your experience with us didn’t meet your expectations. We take great pride in aiming to deliver authentic Italian flavors, and we’re disappointed to learn that we missed the mark for you on this occasion. Your comments about the dishes have been shared with our kitchen team for review, and we’ll certainly take them on board as we always strive to improve. We are, however, pleased you found the service good and we appreciate you giving us a try. Thank you again for your feedback, and we hope you’ll consider visiting us again in the future. Grazie, Team Gino's
   

   Is this helpful?

8. h

   hayley

   Edinburgh26 reviews

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Second time here and the food is just amazing. Our first waitress let the experience down. I didn’t realise the kids pasta came with meat in it and my son doesn’t eat meat. She was very unsympathetic and dismissive. Just stating it says it on the menu which is guaniciale . Needless to say we picked out all the pieces of meat. Rest of service was really good as half way through a different waiter served us and he was really attentive. Food was lovely and the views are nice.
   

   Gino D’Acampo NewcastleResponded on April 21, 2025

   Ciao Hayley, Thank you for coming back to dine with us — we’re so glad to hear you enjoyed the food and the views again! We’re really sorry to hear that the initial service didn’t meet expectations. We understand how important it is to feel heard, especially when it comes to dietary preferences for children. We’ll be addressing this with our team to ensure more care and empathy is shown in moments like these. That said, we’re happy to hear the service improved during your visit, and we’ll be sure to pass on your kind words to the waiter who took over. We hope to welcome you back again soon and provide a seamless experience from start to finish. Grazie, Team Gino's
   

   Is this helpful?

9. A

   Agnes

   San Francisco3 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely setting for what was a delicious meal with my husband. The service was terrific and the staff were very warm and inviting making it a brilliant start to our night. The one downside was where we were seated, near the back door which when opened created quite a draught. I would definitely recommend this restaurant to friends and family.
   

   Gino D’Acampo NewcastleResponded on April 21, 2025

   Ciao Agnes, Thank you so much for your kind words! We're thrilled to hear you and your husband enjoyed your meal and felt so welcomed by our team — that really means a lot to us. We do appreciate the feedback about the seating near the back door, and we’ll definitely take that into consideration to help make future visits even more comfortable. Thanks again for the recommendation — we hope to see you again soon for another lovely evening! Grazie, Team Gino's
   

   Is this helpful?

10. B

    Becky

    Newcastle1 review

    5.0

    Dined on April 18, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing atmosphere. Delicious food and we got to meet Gino himself!
    

    Gino D’Acampo NewcastleResponded on April 21, 2025

    Ciao Becky, Thank you so much for your kind words! We're thrilled you enjoyed the atmosphere and the delicious food — and what a treat to meet Gino himself! We're especially glad that his surprise visit made your experience even more special — it was such a fantastic moment not just for you, but for all of our guests that evening. The energy in the restaurant was incredible, and we loved seeing everyone’s excitement! Looking forward to welcoming you back soon for more memorable moments. Grazie, Team Gino's
    

    Is this helpful?