Gino D’Acampo Newcastle

Gino D’Acampo Newcastle reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Michelle

   Newcastle1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   I took my 89 and 85 year old parents for a meal and unfortunately the music level made it very hard for them to hear! It involved a lot of shouting across the table! Leo however was a perfect and very attentive waiter. He looked after us well. I didn’t mention the music as I didn’t want to ruin the ambience for others.
   

   Gino D’Acampo NewcastleResponded 3 days ago

   Ciao Michelle, Thank you so much for taking the time to leave your feedback. We're really pleased to hear that Leo looked after you and your parents so well — we'll be sure to pass your kind words on to him! We’re sorry to hear that the music volume made it difficult to fully enjoy your meal. Your comments are very important to us, and we’ll certainly take them into consideration to ensure a more comfortable experience for all our guests. We truly hope to welcome you and your family back again soon. Grazie, Team Gino's
   

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2. P

   Piotr

   Newcastle1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Service was good but food was absolutely terrible. If you looking for true Italian expierince than avoid this place. If this place would be ever visited by its public face Gino, he would shut it down straight away. Bruschetta was oily with so called san marzano tomatoes and waaaay to much pepper in it. Margharita pizza- dough was good, can’t complain but tomato sauce was shocking. It supposed to be san marzano tomatoes for a reason- flavour, which was killed in this pizza by seasoning. Strangely again too much pepper and oregano which killed flavour of tomato.. Do not recommend and won’t be back. There are so many smaller restaurant which serves sooo much better food for half of the price.
   

   Gino D’Acampo NewcastleResponded 3 days ago

   Ciao Piotr, Thank you for taking the time to leave us your feedback. We’re sorry to hear that your experience with us didn’t meet your expectations. We take great pride in aiming to deliver authentic Italian flavors, and we’re disappointed to learn that we missed the mark for you on this occasion. Your comments about the dishes have been shared with our kitchen team for review, and we’ll certainly take them on board as we always strive to improve. We are, however, pleased you found the service good and we appreciate you giving us a try. Thank you again for your feedback, and we hope you’ll consider visiting us again in the future. Grazie, Team Gino's
   

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3. h

   hayley

   Edinburgh26 reviews

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Second time here and the food is just amazing. Our first waitress let the experience down. I didn’t realise the kids pasta came with meat in it and my son doesn’t eat meat. She was very unsympathetic and dismissive. Just stating it says it on the menu which is guaniciale . Needless to say we picked out all the pieces of meat. Rest of service was really good as half way through a different waiter served us and he was really attentive. Food was lovely and the views are nice.
   

   Gino D’Acampo NewcastleResponded on April 21, 2025

   Ciao Hayley, Thank you for coming back to dine with us — we’re so glad to hear you enjoyed the food and the views again! We’re really sorry to hear that the initial service didn’t meet expectations. We understand how important it is to feel heard, especially when it comes to dietary preferences for children. We’ll be addressing this with our team to ensure more care and empathy is shown in moments like these. That said, we’re happy to hear the service improved during your visit, and we’ll be sure to pass on your kind words to the waiter who took over. We hope to welcome you back again soon and provide a seamless experience from start to finish. Grazie, Team Gino's
   

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4. A

   Agnes

   San Francisco3 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely setting for what was a delicious meal with my husband. The service was terrific and the staff were very warm and inviting making it a brilliant start to our night. The one downside was where we were seated, near the back door which when opened created quite a draught. I would definitely recommend this restaurant to friends and family.
   

   Gino D’Acampo NewcastleResponded on April 21, 2025

   Ciao Agnes, Thank you so much for your kind words! We're thrilled to hear you and your husband enjoyed your meal and felt so welcomed by our team — that really means a lot to us. We do appreciate the feedback about the seating near the back door, and we’ll definitely take that into consideration to help make future visits even more comfortable. Thanks again for the recommendation — we hope to see you again soon for another lovely evening! Grazie, Team Gino's
   

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5. B

   Becky

   Newcastle1 review

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing atmosphere. Delicious food and we got to meet Gino himself!
   

   Gino D’Acampo NewcastleResponded on April 21, 2025

   Ciao Becky, Thank you so much for your kind words! We're thrilled you enjoyed the atmosphere and the delicious food — and what a treat to meet Gino himself! We're especially glad that his surprise visit made your experience even more special — it was such a fantastic moment not just for you, but for all of our guests that evening. The energy in the restaurant was incredible, and we loved seeing everyone’s excitement! Looking forward to welcoming you back soon for more memorable moments. Grazie, Team Gino's
   

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6. L

   Lesley

   Newcastle1 review

   2.0

   Dined on April 13, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Went for evening meal with my husband and our son, it was to celebrate our 2nd wedding anniversary and our sons 13th birthday which I put in the booking another table was sung happy birthday but my son was not. On a number of times staff walked past not once asking how our meal was or if they could get us anything our food arrived before our drinks and as we were leaving not one member of staff acknowledged us the service is disgusting, worst we've been to in Newcastle won't be coming back.
   

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7. J

   Jo

   Newcastle1 review

   3.0

   Dined on April 13, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Second time here but it’s been 2 years since our last visit. Enjoyed it then but this time poor service, very slow, starter was barely warm (not great when it’s rice!) and overall food quality poor. Noise level horrendous between loud music and tons of screaming kids you could barely talk to each other. This was our wedding anniversary and Gino’s is far from cheap. We won’t be back
   

   Gino D’Acampo NewcastleResponded on April 14, 2025

   Ciao Jo, Thank you for sharing your feedback, and we’re sorry to hear that your recent visit didn’t meet expectations. We understand how important these moments are, and we’re genuinely sorry that the service and food quality weren’t up to standard on this occasion. Regarding the atmosphere, we do our best to strike a balance between being a vibrant, welcoming venue and maintaining a comfortable dining environment. We proudly welcome guests of all ages, including families and children, and do our best to accommodate everyone while managing the overall experience for all our diners. That said, we appreciate that the noise levels impacted your visit, and we’re sorry that this detracted from what should have been an enjoyable and memorable anniversary. Grazie, Team Gino's
   

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8. T

   Trevor VIP

   London12 reviews

   4.0

   Dined on April 12, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   NO starter I wanted same for desert never known a restaurant run out of so much.
   

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9. K

   Kate

   Edinburgh1 review

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I have been to Ginos many times and absolutely loved the relaxed atmosphere and amazing food however I came with my partner last night and we had been seated at a table right next to the bar area. Unfortunately there was a group of very rowdy people who were clearly drunk sat right to us which completely ruined the atmosphere. It’s not what you want when you’re trying to enjoy a nice meal! Me and partner couldn’t hear each other talking, and one of the girls in the group kept walking past our table and crouching down to plug her phone in to plug sockets that were right next to us. I appreciate that some of this is out of the restaurants control however I don’t think having restaurant tables that close to the bar area is ideal particularly if they are aware of busy times for people drinking in the bar area. I was also disappointed with the service at the end of evening as no one came to ask at any point if we wanted our bill so eventually we went to the main desk to ask. As I say I’ve been to Ginos many times and highly rated it so it felt really disappointed with our experience last night.
   

   Gino D’Acampo NewcastleResponded on April 14, 2025

   Ciao Kate, Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent visit didn’t live up to the great experiences you’ve had with us in the past. We completely understand how frustrating it must have been to be seated near a loud group while trying to enjoy a quiet evening with your partner. While we do our best to manage the atmosphere for all our guests, we clearly missed the mark on this occasion. We also want to apologise for the service at the end of the evening — you shouldn’t have had to come to the desk to ask for your bill. That’s not the level of attentiveness we aim to deliver, and we’ll be addressing this with the team. Thank you again for your feedback, Grazie, Team Gino's
   

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10. P

    Philip

    London1 review

    5.0

    Dined on April 12, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and a really chilled vibe. We sat outside on the quayside in the sun was lovely. Staff really friendly and attentive.
    

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    Gino D’Acampo NewcastleResponded on April 14, 2025

    Ciao Philip, Thank you so much for the lovely review! We’re really glad to hear you enjoyed the food and the relaxed vibe — and what a perfect day to sit out on the quayside in the sunshine! I’ll be sure to pass your kind words on to the team — they’ll be so pleased to know their friendliness and attentiveness made a difference. We hope to welcome you back again very soon! Grazie, Team Gino's
    

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