Hotel, incredible. Bar, incredible. Service, terrible. Because everything else at the hotel was amazing, my mom and I were in shock over this. Easter/birthday brunch: Dishes were left to pile up. Never asked how food was or if we needed anything additional, or even water refills. Easter brunch at $65 per person, I would have hoped for a little bit better service from friendlier staff. Particularly having staff speak speak ill of another employee within earshot. Maybe it’s because everyone else at the hotel went so far above and beyond that this ended up being a bit of a letdown. Food was good though.
The ambiance and décor of this restaurant is inviting and attractive but disguises some poor service and no distinction between the bar /lounge and what is termed "the restaurant" - they are the same. Our server did not write any of our order down and delivered my wife's Ceasar salad with all of the items she asked NOT to be on the salad. On top of that she whisked away the Shrimp Cocktail before we were finished and added a 15% gratuity to a meal for TWO people. Great for drinks but skip the food.
Very poor considering it was a 5 star hotel. Sloppy service. I asked for a Caesar salad with strictly no added anchovies. It came with anchovies and when I sent it back they just removed the anchovies but the taste had permeated the entire salad.
The food was frankly poor . General feeling of 2 star bistro.
Please consider this place a convenient hotel lobby bar, and not a destination to enjoy high end cocktails or even learn about different gins. The team seemed to have little knowledge or care about the different bottles on the gin list. When we asked about what gin they had that would best go in to an extra dirty martini the waiter suggested Bombay or Beefeater, and once we ordered they came out with such speed and low temperature it seemed like they poured them out of a tap. Again, this is a standard hotel lobby bar and not a "parlour" or a place to chase gin at.
We loved it. The Food was very good,we will go there again. It was a quite atmosphere and was great to keep a conversation we did not have to jell.
$40 for breakfast buffet is absurd, even for NYC.
Too noisy for a business discussion.
The service was excellent and the noise level was conducive to conversation. The menu on the OpenTable website and the menu on the restaurant itself’s website were significantly different than the menu presented to us by our server. It’s not easy to change s reservation during holiday season in NY, but had it been a more favorable season, we would have looked for a different location. The portions were adequate and the entre quality was ok, but something as simple as a bread tray was not provided nor offered. We would not recommend it to our friends!
The food is excellent, we had the scallops for our entree and the octopus for appetizers and a bottle of red. The wait staff are attentive and knowledgeable. There are no windows here so that was kind of odd.
you need an intelligent headwaiter who recognizes repeat customers and makes them feel "special"
really fun, classy spot. Enjoying coming here with friends or a date
The salads here are pretty good for lunch especially when you add shrimp or chicken .
This is a great place for a client breakfast . The buffet has healthy food ( oatmeal , fruit, granola , fresh smoothies etc) and that spread of eggs, potatoes sausage , rolls that you shouldn't have but is sooo good.
The service may be slow but this place turns out an excellent burger and a kick*** martini ! It feels very clubby , a good place for a late dinner or drinks with colleagues .
My partner was using the walker but the waiter intended to take us to a far end corner table from accessible entrance. I indicated that it was too far and uncomfortable corner. The nasty waiter just waved both hands in the air and said we could take any table .
WAVING HANDS IN THE AIR? What a nasty n rood behavior to the hotel guest!
I was planning to put no tip on the bill but the bill came with 15% extra charges. Disgusting is the word!
Food was extremely underwhelming. We did the restaurant week menu and the Octopus was very chewy and hard to eat. The dessert was also pedestrian. Cocktails and wine were both good. Overall very disappointing. Not worth the $90 bill and included gratuity.
We ate here for lunch during restaurant week and we enjoyed every bite.
What a nice time we had.
Very good service as well.
Thanks for a memorable occasion.
Harvey & Ronnie
Truly bad service. Mediocre food. Honestly, i haven't seen a service so bad in any descent-looking restaurant.
Business meals should not go on for two hours. Period. I wish the service was better and faster, just what I would expect from a place like Gin Parlour.
Service was very slow. Was there close to two hours for lunch and had to take dessert to go.
We arrived for Restaurant Week and found a loud, bumbling group of bankers basically screaming at each other across the bar. It was impossible to hear each other in the dining room. Wouldn't recommend eating here. We left before ordering for a different spot.
This night was thoroughly uninspiring. We went for restaurant week, and the night was not worth even the discount prices. They did not present us with the restaurant week menu and once we asked for it it seemed like they lost interest in our table even though there were only maybe 5 other tables in the entire restaurant. The food was underwhelming with very small portions--not warranting even the 42 dollar prefix (which they were out of one of the two desserts!!). The drinks were the only redeeming factor, with high end gin martinis tasting delicious but warranting the high price. I had a delicious cocktail with gin and chartreuse.
Overall, I would not recommend, the uncomfortable atmosphere and lack of fine dining details did not warrant the high prices.
Great food, pricy though. They charge for water if you don't ask for tap
My husband and I came here for restaurant week, on top of their endless list of Gin options, the food selections were great and very delicious! We shared the octopus, salmon, skate and steak. Everything was delicate and very tasteful. Would definitely go back! Great vibe!
Because we were Restaurant Week patrons, we were made to sit at the lobby bar tables, but our waiter was apparently assigned to the main dining room in the rear, so we rarely saw him and had to often ask someone else to send him to us. Made the experience less than pleasant, although the food was creative and tasty, served in small portions. The people-watching was fun and we chatted with some out of town tourists and were able to offer tips to enrich their visit. Not a repeat place.
Limited menu options. Right in the middle of the hotel lobby. Weird ambiance. Waiters didn't seem to really care to do much.
Fully expect hotel breakfast to be expensive but couple that with sloooooooow service and there a dozen better choices within a block. Second time I have experienced this since they remodeled and I will not be back.
The bar tender is knowlegable and friendly. I love gin and this place offers a unique experience. Folks who come feeling average about gin will leave loving gin.
Very noisy, tiny tables & a limited menu. Our scallops were tasty & our waiter tried valiantly to keep us happy, but we couldn't wait to get out of there. And, to top it off, the bill was rather extraordinary.......
Great hotel bar that I love to go to. A neighborhood gem, great drinks and better service! Will definitely be back.
Great service, Nice Jazz band playing soft music, only a few items on menu which was fine fore us
Quality and experience overall was what I expected from its association with the Intercontinental hotel. Recently renovated so hard to comment on the décor but the ambience was enhanced by the relatively quiet dining experience. Staff were excellent. Suggest waiter be just ready to refill coffee instead of frequent attendance (sorry but this reminded me of the type of service experienced in a diner - but only this experience). Very good overall. Thanks
Drinks were pricey but fabulous! Bartender was wonderful!
Would rate this at a $$ star, two salads and one glass of wine came to $74
Loud. Terrible service. Acceptable food though, but bad experience.
Since the Club InterContinental just closed we enjoyed Continental breakfasts on the house. Yes it was delicious but we never would have paid $40 each.
Also, service was lackluster. The hostess finished her text before even acknowledging us. Waited awhile until the waiter ever came by. Our first course plates sat on our table while we ate a second helping.
We also received drink tickets & each enjoyed two after our late checkout. They were nice & strong but a little too sweet.
Meeting a friend before he left for Colombia, with a strong preference for Beefeater, I chose this from several notable gin joints. The experience was mixed. Being the Christmas season, there was caroling in the lobby, great for the people that wanted it, but terrible for drinks with a friend. It eventually ended making conversation easier and allowing us to relax in the ambiance of the place, both luxurious and sedate. The drinks and the food menu seemed innovative, but we were unhappy with most of the concoctions, other than the straight up gin and tonic. The food was passable, but not particularly good, and the best part of the meal was the Chocolate Crunch dessert, which was absolutely wonderful.
Service was extremely slow and not personal at all. Food was above average but not spectacular. Not a place that I would visit again.
Came here for brunch. The server was a nice enough man but harried. The eggs Benedict were terrible. Surprising that eggs Benedict could be bad. The pancakes were good. This restaurant area seems like it was an afterthought. It was pretty disappointing. No hostess to greet you as you enter the lobby area as the restaurant/ bar area blends into the lobby. I was confused as to where to enter. It was just nothing special about it. Such a shame. Odd all the way around.