Gin Parlour - InterContinental New York
The bill ALWAYS comes with extra 15% charge included for tip, which means the waiters really do NOT care about their service because they will get the tip no matter how bad their service was. This is ridiculous! RIDICULOUS is the word!
Went for Restaurant Week Lunch. Very slow service for lunch during the week (normal expectation a business lunch break to be 45-60 mins) - had to receive dessert to go. Food was average.
Restaurant located just right next to the lobby and the bar very well decorated. Surprised us when we asked for the restaurant week menu and the waiter looked like he had no idea about it. But the options were nice and good!
A group of us went for Restaurant Week and glad we did. While the service was pretty good, the food was substandard. The poke lacked flavoring but was an ample size. The steak did not melt in your mouth and also lacked flavoring while the gnocchi served with it look like 2 burnt ends off a bbq. Yes that was 2 pieces of gnocchi served with the steak. I think the place is meant more for like cocktails or a quick bite to rest from walking around near Grand Central.
Everything was overpriced, especially since the food was boring.
had breakfast Monday and Wednesday this week
Monday service poor
Wednesday service great-Bangladesh waiter - winner !!
buffet is a down tick as opposed to ordering from menu.
bagels were too small
fruit was past expiration
and $40/ person for this is not appropriate.
plus including 15% tip is bad. I always leave 20%---but since you decided you had tp charge 15%....your waiter lost out....and second thought 15% for a buffet is sad too!! I direct many business meets here--- I run an executive search firm, but I cant use your restaurant any more because of above.
Very convenient , great but pricy breakfast buffet but everything that you want and extremely fresh . There is no rushing here so let them know when you want the check !
Nice hotel restaurant
Hotel, incredible. Bar, incredible. Service, terrible. Because everything else at the hotel was amazing, my mom and I were in shock over this. Easter/birthday brunch: Dishes were left to pile up. Never asked how food was or if we needed anything additional, or even water refills. Easter brunch at $65 per person, I would have hoped for a little bit better service from friendlier staff. Particularly having staff speak speak ill of another employee within earshot. Maybe it’s because everyone else at the hotel went so far above and beyond that this ended up being a bit of a letdown. Food was good though.
The ambiance and décor of this restaurant is inviting and attractive but disguises some poor service and no distinction between the bar /lounge and what is termed "the restaurant" - they are the same. Our server did not write any of our order down and delivered my wife's Ceasar salad with all of the items she asked NOT to be on the salad. On top of that she whisked away the Shrimp Cocktail before we were finished and added a 15% gratuity to a meal for TWO people. Great for drinks but skip the food.
Very poor considering it was a 5 star hotel. Sloppy service. I asked for a Caesar salad with strictly no added anchovies. It came with anchovies and when I sent it back they just removed the anchovies but the taste had permeated the entire salad.
The food was frankly poor . General feeling of 2 star bistro.
Please consider this place a convenient hotel lobby bar, and not a destination to enjoy high end cocktails or even learn about different gins. The team seemed to have little knowledge or care about the different bottles on the gin list. When we asked about what gin they had that would best go in to an extra dirty martini the waiter suggested Bombay or Beefeater, and once we ordered they came out with such speed and low temperature it seemed like they poured them out of a tap. Again, this is a standard hotel lobby bar and not a "parlour" or a place to chase gin at.
We loved it. The Food was very good,we will go there again. It was a quite atmosphere and was great to keep a conversation we did not have to jell.
$40 for breakfast buffet is absurd, even for NYC.
Too noisy for a business discussion.
The service was excellent and the noise level was conducive to conversation. The menu on the OpenTable website and the menu on the restaurant itself’s website were significantly different than the menu presented to us by our server. It’s not easy to change s reservation during holiday season in NY, but had it been a more favorable season, we would have looked for a different location. The portions were adequate and the entre quality was ok, but something as simple as a bread tray was not provided nor offered. We would not recommend it to our friends!
The food is excellent, we had the scallops for our entree and the octopus for appetizers and a bottle of red. The wait staff are attentive and knowledgeable. There are no windows here so that was kind of odd.
you need an intelligent headwaiter who recognizes repeat customers and makes them feel "special"
really fun, classy spot. Enjoying coming here with friends or a date
The salads here are pretty good for lunch especially when you add shrimp or chicken .
This is a great place for a client breakfast . The buffet has healthy food ( oatmeal , fruit, granola , fresh smoothies etc) and that spread of eggs, potatoes sausage , rolls that you shouldn't have but is sooo good.
The service may be slow but this place turns out an excellent burger and a kick*** martini ! It feels very clubby , a good place for a late dinner or drinks with colleagues .
My partner was using the walker but the waiter intended to take us to a far end corner table from accessible entrance. I indicated that it was too far and uncomfortable corner. The nasty waiter just waved both hands in the air and said we could take any table .
WAVING HANDS IN THE AIR? What a nasty n rood behavior to the hotel guest!
I was planning to put no tip on the bill but the bill came with 15% extra charges. Disgusting is the word!
Food was extremely underwhelming. We did the restaurant week menu and the Octopus was very chewy and hard to eat. The dessert was also pedestrian. Cocktails and wine were both good. Overall very disappointing. Not worth the $90 bill and included gratuity.
We ate here for lunch during restaurant week and we enjoyed every bite.
What a nice time we had.
Very good service as well.
Thanks for a memorable occasion.
Harvey & Ronnie
Truly bad service. Mediocre food. Honestly, i haven't seen a service so bad in any descent-looking restaurant.
Business meals should not go on for two hours. Period. I wish the service was better and faster, just what I would expect from a place like Gin Parlour.
Service was very slow. Was there close to two hours for lunch and had to take dessert to go.
We arrived for Restaurant Week and found a loud, bumbling group of bankers basically screaming at each other across the bar. It was impossible to hear each other in the dining room. Wouldn't recommend eating here. We left before ordering for a different spot.
This night was thoroughly uninspiring. We went for restaurant week, and the night was not worth even the discount prices. They did not present us with the restaurant week menu and once we asked for it it seemed like they lost interest in our table even though there were only maybe 5 other tables in the entire restaurant. The food was underwhelming with very small portions--not warranting even the 42 dollar prefix (which they were out of one of the two desserts!!). The drinks were the only redeeming factor, with high end gin martinis tasting delicious but warranting the high price. I had a delicious cocktail with gin and chartreuse.
Overall, I would not recommend, the uncomfortable atmosphere and lack of fine dining details did not warrant the high prices.
Great food, pricy though. They charge for water if you don't ask for tap
My husband and I came here for restaurant week, on top of their endless list of Gin options, the food selections were great and very delicious! We shared the octopus, salmon, skate and steak. Everything was delicate and very tasteful. Would definitely go back! Great vibe!
Because we were Restaurant Week patrons, we were made to sit at the lobby bar tables, but our waiter was apparently assigned to the main dining room in the rear, so we rarely saw him and had to often ask someone else to send him to us. Made the experience less than pleasant, although the food was creative and tasty, served in small portions. The people-watching was fun and we chatted with some out of town tourists and were able to offer tips to enrich their visit. Not a repeat place.
Limited menu options. Right in the middle of the hotel lobby. Weird ambiance. Waiters didn't seem to really care to do much.
Fully expect hotel breakfast to be expensive but couple that with sloooooooow service and there a dozen better choices within a block. Second time I have experienced this since they remodeled and I will not be back.
The bar tender is knowlegable and friendly. I love gin and this place offers a unique experience. Folks who come feeling average about gin will leave loving gin.
Very noisy, tiny tables & a limited menu. Our scallops were tasty & our waiter tried valiantly to keep us happy, but we couldn't wait to get out of there. And, to top it off, the bill was rather extraordinary.......
Great hotel bar that I love to go to. A neighborhood gem, great drinks and better service! Will definitely be back.
Great service, Nice Jazz band playing soft music, only a few items on menu which was fine fore us