The service was horrible. Had to wait 30 minutes for a table with a reservation. Waited 20 minutes to receive the drink order. Rolls were not fresh. Service inattentive. However, the main course was good.
Great service but food was just average. Seafood stew had calamari that was a bit rubbery and the clams while large were too old. Cabernet wine was very good
Nice atmosphere for an evening meal. Food and service very good; nice wine list.
Gaylord's has an attractive setting and should be a great place to eat. Instead, indifferent service and overpriced food choices prevent a pleasant experience. The main dining area was not full when we were there and yet we were constantly looking for our server for one thing or another. The food took forever to arrive and was only warmish and not hot when it finally arrived. We waited for the plates to be cleared. We waited to be asked if we wanted desert. We waited for the desert. It was so bad that we made a game of guessing how long each wait would be and then timing it on my phone to see who had the closer guess. You know there's something wrong when customers resort to this. For the rich prices they charge, you'd certainly expect first class service.
Gaylord's has the potential to be a decent place if they could just act like the customers mattered and stepped up their game. We won't be going back, however.
Service was slow and poor. We felt ignored. There was a set menu for Vaelentine’s Day. Soup or salad and my wife and I ordered prime rib. We ordered drinks prior to ordering our meal. It took unreasonably long to get our drinks (cup of hot water with lemon and a glass of wine). The waitress had to be reminded to get our drinks. We asked for bread with our soup but we didn’t get any until after we were done. It took a while to receive our main course. I cannot imagine taking that long to cut a piece of meat.
The prime rib was delicious. My compliments to the chef. Too bad he or she is not surrounded by good servers. 4 - star meal with 1-star service.
Went for Valentines Day Dinner as a party of 4, we were seated right away, and had great attentive service. I wasn’t aware of a fixed menu for Valentine’s Day when I made the reservation, which was a bummer- but the main course we did pick from the list were excellent. The Dessert Trio was delish And It was a great place to spend the holiday.
We have dined at Gaylord’s many times and always have had a great experience. This lunch was not great—we were seated immediately but waited at least 15 min to get water and for our waiter to take our drink order. We asked for a napkin as one of the place settings did not have it, and had to ask twice to get one. Asked for ketchup 2 times and never received. The whole experience was sub-par, others around us got their food before us, and we only had 3 people ordering before them. We like Gaylord’s but definitely not up to the standards we have come to expect.
Every aspect of the meal and ambiance was excellent...the young man who was our waiter was horrible for a restaurant of this level....made our whole event a poor experience....have been there numerous times and this makes us wonder about coming back and certainly think about recommending to friends....very disappointed.
What a treat. Did the train ride in the morning, dinner in the evening. Service and food couldn't be any better.
Great food and service. Lovely ambiance. Will return next time I visit Kauai!
We have loved previous visits to Gaylord's Sunday Brunch; however, our recent experience was a disappointment. The ala carte menu had changed with a very poor omelette being substituted for the signature steak and egg option. Service was exceptionally bad---we had to ask twice for coffee when we arrived and had to wait until we could flag down our server for refills. Juice was not offered.
We do not mind paying a premium price for exceptional food and excellent service; but, the food and service did not warrant the premium price on our most recent visit. It was a disappointment.
I think the food could have been good, if it wasn’t cold when we finally received it. We were waiting an hour for our appetizer, our waiter kept looking at us, but didn’t check on our food. I think it was sitting in kitchen for quite a while. People that arrived after us were served a lot quicker. When we finally got our waiters attention and said we’d been waiting an hour our food came right out. Appetizer and main course! Entree was cold.
We had been so looking forward to this experience and were sadly disappointed. The service was horrible. Also they didn’t even offer us a discount or anything for the shoddy service. The busboy however was amazing. I wish I could remember his name.
Because of our horrible experience I could never recommend this restaurant.
Wonderfully comfortable dining atmosphere, excellent cuisine and service!
On our previous 5 trips to Kauai, we have enjoyed an outstanding lunch at Gaylord’s. This trip, we took 2 friends who are traveling with us to Gaylord’s to celebrate our friend’s birthday. The difference was that this time we went for dinner. We were extremely disappointed in our meal and must say we did not enjoy this time. Will hesitate about returning.
Covered patio seating with beautiful view of gardens. We had lunch there on our way to the airport to fly back to states. Very nice presentation and mahi mahi was excellent.
This is our second visit to Gaylord's. We live in Wisconsin and had dinner last year in February when we came to Kauai, so we were pleased to come again. The food both times was wonderful. We had catch of the day Mahi mahi and it was a delicious meal. The service by Davea was excellent , too.
Well, there were 5 in our group and 4 ate lunch. My hamburger came grilled with the parchment paper cooked into the burger . I returned it and the waiter returned with another burger which was cooked to the point of charcoal. I bit into it to be fair and the burger crumbled as chunks of charcoal from the meat fell in the plate. I ate no lunch , he brought be a mini salad between the two burger wait. I was so hungry when we left. Not a good experience for me but the other 4 n the group enjoyed their lunches.
We have always come for brunch. Its a lovely environment - great live music on a porch setting. The buffet is nice from sliced roast beef, fish, lox, delicious cheeses, and many breakfast items. Being a lover of veggies - and having special dietary needs - the best omelet to order is plain cheese. Our server forgot to put in our order this most recent time, but has never been our experience previously. Surprised us - no "I'm sorry. I'll check on it." even after 45 minutes.
That said, it is an enjoyable place to try for brunch.
Went to the Sunday Brunch and everything was wonderful. The Seared Ahi Benedict makes the trip. Koloa Rum tasting room next door caps off the meal.
The Sunday brunch was fantastic. Friendly staff, beautiful outdoor seating. Didn't hurt that there were unlimited mimosas.