Worst Mother’s Day experience ever. I am not sure how this happened, but I made the reservation for 5 people on Open Table. When we got to the restaurant, there was a line of people, all who were complaining that they made reservations AND called to ensure the reservation. But we got to the restaurant, we found out that the restaurant had just broken down the buffet they had prepared for Mother’s Day, and now were setting up for dinner. They explained that they weren’t taking any customers between four and six because they had to prepare for dinner. But our reservation was for 4:30! Coming into the hotel with a 90 year old woman and a child with autism, and having to change plans was not fun. Instead of apologizing or offering us an alternative, the manager suggested that we probably made reservations for the Downtown restaurant! That is impossible, because the reservation had the exact Fort Couch address attached to it. The other two families that were ahead of us had the same problem. It looked like a nice restaurant inside the hotel. Unfortunately, it not only inconvenienced us a little... Being Mother’s Day, it is impossible to get a table without reservations in the South Hills. It threw off the child with autism, who refused to go anywhere else. Totally ruined the night.
Nice decor, food was good, service was good and super friendly. Prices a bit high for the size of plates.