Staff is rude. Sad because the ambiance is cool and hookah's there are great, but everytime I go they end up kicking you out or giving you a time limit even when the place still has empty tables. They do not appreciate recurring business.
We made a reservation here. We arrived to find people vaping. When we asked about this, we were told the establishment is a hookah bar! This was not stated on Open Table, which billed this as a Mediterranean restaurant. We walked out and ate at a Peruvian restaurant down the street.
Very poor representation of this place on Open Table.
We did not experience the food or service, but the only way to relay this information was to give a full rating.😕
The ambiance of this restaurant was the best part. The food was tasty and the drinks were good. The hookah was smooth and the refilled the coal pretty often. I would definitely go back.
Best, upscale hookah lounge experience. Food also excellent. Clientele was classy, not loud. Sit back, relax and unwind with the best hookah in NYC
Amazing food aswell the ambiance staff was on point and the hookah was amazing pricing was not bad at all
It’s a great spot
Warning! This is not a real restaurant but really a hookah bar with a small food menu. To make matters worse, they won’t let anyone under 21 in, even if it’s just to eat. Should not be listed in Open Table.
I made a reservation for the first day of Eid for 3 people. Honored the reservation only to be greeted by a rude hostess stating that reservations are only 1.5 hours. I didn't respond and she made sure to re-iterate that, so what I'm getting at here is that these people are rude and seem to have a problem with people making reservations and using Opentable. They informed me that it's mentioned upon making the reservation that you can only have your table for 1.5 hours. I double checked and it isn't. The host seated us then went ahead and cancelled the reservation so I don't receive points. What I'm getting at here again is that the staff hired is vindictive and rude.
The next day I thought I'd give it a shot again and make a reservation which we did. We were seated then sometime later a check was dropped on our table without anyone requesting it. We dropped our cards and they took the book. The cards never came back and 20 minutes later the waitress came over and said we had to leave because someone arrived who has a reservation. We would LOVE to leave at this point, but give us our cards back. That's about the limit for me. Don't support these crooked people. They belong back in Soviet Russia or some backwards country/society. This is not very American at all.
It’s a really nice vibe to just chill and get some drinks and hookah! The food is not too bad as well. The staff (mainly the host) can be a little snarky but overall the service is really good! Inside it’s very loud and dark whereas outside is more of a laid back vibe.
Romantic environment. Delicious food.
Good place, must have reservation, the noise is a bit annoying but overall it's excellent place for good shisha.
I’ve been here several times and never had an issue. However on this occasion our server told us they were cash only but we watched several people pay with their card. When we inquired about this we were told their card reader machine was broken and we should go to the ATM next door to get cash. We asked why were others allowed to pay with their card (legit took a picture and showed it to her) then miraculously the card machine began working again.
It’s an incredible place, very cool great ambiance and the service is amazing. Their hookah are the best in the city.
Service us slow but everything else is good
The hookah and ambience is amazing. I’ve ordered food every time i go and it just sucks. Everything else is good
No bad at all, good hooka. The appetizers are huge. Nice mix of music.exelent HOOKAH
Interesting place. Good food, great music. Hookah if you're interested. Enjoyed the mediterranean food.
I’m such a regular here and absolutely love the ambiance and service! The blueberry mint hookah is my favorite. And the chicken shawarma platter is one of the best I’ve had!
This is NOT a restaurant. It IS a HOOKA Bar with food. Albeit good food overall, you really have to enjoy breathing in hooka smoke while you are eating. We didn't!
We came early but it took forever to seat us.
I never saw place like this to reserve by hour,, really bad I set for 2hr then they kick me out lol
Didn’t quite realize it is a hookah bar & restaurant before we got there... but it was a cozy place and food was good.
I arrived at 830 without a reservation and was told rudely and dismissively to wait at the bar for at least 1 hour. Which I did, ordered and waited for the rest of my party to arrive. They arrived over the course of the next 30m and we were 3 at the bar, with several empty tables unfilled. We asked the waitress several times, who was kind and helpful, but she got nothing from the sour faced, rude and awful hostess who was a travesty throughout. 930 came and went and still no table, even though there were so many empty.
We then went on open table and saw many empty tables (we knew this as we were sat there) and reserved one for 10pm at 9.55pm. Ha! As our final member arrived at this time, he mentioned that we had a table reserved. The hostess, defeated, still made us wait an extra 10 min and finally seated us at 1015pm. She had no choice by then, even though we had persistently asked throughout the night.
The shisha was good, the ice cream tasty, the waitress excellent, the hostess - well, enough to consider any other hookah lounge in Manhattan. I have been to Gardenia about 10x and never experienced this. I will be going to Horus next week.
Feel free to contact me to discuss.
Reservation strongly recommended but totally worth it.
They are very accommodating there. I have gone there time, and time, and time, and time again. I bring different friends because it's just a great place to unwind and catch up. My friend wasn't a fan of the house wine (it was good but she wasn't in the mood for a sweet wine) and they were happy to replace it with a drink of her choice. It's just the little things that go a long way. Antonio kept making sure we were hydrated and Nia, the waitress/hostess, was very polite. Love this place.
Loved it! Great hookah, music was incredible (props to the DJ) and great atmosphere!
Gardenia is my favorite spot in the city for drinks hookah and food. They have an amazing service! Great atmosphere. Very pleasant stuff! I am very picky about hookah and they have variety of choices! They even do on milk or sangria bases... my fav drink choice is gardenia summer !
Great experience. First time with a fresh fruit shisha. Great flavor. Great upbeat atmosphere. Drinks were good as well
Very upsetting. The host wouldn’t seat us even though we had reservations, instead they chose to have their friends seated who came to restaurant 10 mins after we arrived. They were all hugging each other. I never saw hosts acting this way. Was very unprofessional. Then we asked for the check to 4 different people they still wouldn’t bring it. The only upside to this place is the ambiance and their hookahs are good. Otherwise service is horrible and disappointing.
It was an amazing valentines night for me and my partner. Hookah was amazing
It was very hot in there along with the sitting the hookah right next to you i stood for a an hour and left i was dizzy and needed air and couldn’t enjoy my drink they need to consider the heat from the hookah and how high the heat temperature was in there. They vibe was great it was very upsettingly hot .
Great neighborhood spot. Not overcrowded but still lively.
Hostess lied and said there was no seating for hours. We waited outside to place a reservation on open table and they all of a sudden had availability. What a joke.
Food and hookah were decent though. Good luck
We sat down and waited 15 until we asked to be served. Food was bland, chicken was not cooked well. Horrible experience and waste of money
Had planned to come here for brunch with a group of 8 and was the first group to be at the restaurant. The experience was super disappointing. We were offered the brunch menu when we first walked in and then when we sat, the waitress said that the brunch menu is no longer available. Nearly every dish we asked for on the menu was out or they weren't able to make. There was no tea or coffee offered. I don't think they should offer brunch if they cannot serve eggs and coffee.
cheerful and energetic
I love this place. Been here three times already and each time with a friend. The Hookah is on point, and the food is delicious. Make sure you make a reservation in advance. It can get really packed on the weekends.
Good local neighborhood place
Very Good hooka selections
Tasty Mediterranean bites
Small place, gets very smoky
Did not honor simple seating request for early reservation, 6pm, 2ppl. Hostess could care less and requested table was available.
The staff are arrogant, rude, pretentious and act like they have better things to do. If you can put up with the snobby staff and ignore them, then you might be able to enjoy this place
Only one bathroom so be prepared for a line