The Garden Court - Luxury Collection

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1. LM

   LuciaM

   New York Area

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   overall1food1service1ambience1

   Customer service is horrible. Can get better food at McDonald’s.
   

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2. M

   Mellen

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on May 20, 2023

   overall1food1service1ambience1

   Very limited menu for lunch: only 3 entrees. Very expensive for disappointingly mediocre food.
   

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3. OT

   OpenTable Diner

   Sacramento

   18 reviews

   vip
   5.0

   18 reviews

   Dined on May 14, 2023

   overall5food5service5ambience5

   We had a wonderful Mothers Day celebration in the Garden Court! I loved every bite and wished for an extra stomach that day- to be able to enjoy more of the food!
   

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4. SH

   SamH

   New Orleans

   2 reviews

   1.0

   2 reviews

   Dined on May 14, 2023

   overall1food1service1ambience5

   Awful experience due to extremely expensive dining with pitiful menu selection at the Mothers Day buffet. There were virtually no vegan selections, food was bland, mediocre and tepid. Btw, I’ve had many luxury buffets at 1/3-1/2 the price with 3X more selection and exquisite quality food. For $185 per person, I expected at least 15 salads (not 3), a full sushi spread, a robust carving station, stir fry station, full seafood bar with jumbo shrimp, large dim sum selection, a better breakfast spread, and multiple dessert stations. Instead, this was a pathetic embarrassment and disappointment to mothers and patrons.
   

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5. J

   Jenn

   San Francisco

   50 reviews

   vip
   4.0

   50 reviews

   Dined on May 13, 2023

   overall4food4service3ambience5

   BEAUTIFUL hotel, good sandwiches and desserts but service was slow and we had to keep flagging people down for little things like water, plates, etc.
   

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6. LB

   LolitaB

   1 review

   5.0

   1 review

   Dined on May 13, 2023

   overall5food5service5ambience5

   Eating at the Garden Court was a very pleasant experience. The setup was well organized.
   

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7. LC

   LCMR

   Salt Lake City

   3 reviews

   4.0

   3 reviews

   Dined on May 12, 2023

   overall4food4service3ambience5

   The only thing that was a bit annoying was our waiter never introduced herself as our actual waiter until it was time for our check. We were waiting to order drinks and never did because the person that I thought was our waiter told me that we needed to order them with our waiter.
   

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8. LA

   LeilaniA

   San Francisco

   15 reviews

   vip
   5.0

   15 reviews

   Dined on May 7, 2023

   overall5food5service5ambience5

   Always the perfect brunch experience with impeccable service!
   

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9. AG

   AbegailG

   1 review

   4.0

   1 review

   Dined on April 23, 2023

   overall4food4service5ambience5

   We waited for about 20 mins before we got seated. The coffee was aromatic and good. The food stations were divided into 3 sections. There was the bread and cereal station, the fruit and appetizer station and the main breakfast counter. They had bacon, fried chicken, sliced potatoes, egg frittata, cream cheese wrapped crepe, waffles, french toast and etc…. It was good but lacked selection. My daughters enjoyed the experience with the high ceilings making it an instagrammable place to be. We will return for sure. Thank you sk much!
   

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10. A

    Andre

    Hawaii

    2 reviews

    4.0

    2 reviews

    Dined on April 23, 2023

    overall4food3service5ambience5

    The ambience and beautiful atmosphere is what attracted me to have brunch here with my family. The staff were very friendly and accommodating for my large party of 16. Thank you to Aida for her help and the front hostess (didn’t get her name) who helped put together my table. I do wish there were more hot food items. The waffles were soggy, but the applewood bacon and sausage were tasty. The eggs were nice and scrambled. My biggest issue were the flies. I noticed flies were on the smoked salmon and fruits. Please install covers to ensure this isn’t a problem. Another downside were the pastries. It felt a bit dry and I would rather wait for fresh ones. Overall, a great place to try once maybe twice with family and friends.
    

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11. BR

    BrittnyR

    1 review

    5.0

    1 review

    Dined on April 22, 2023

    overall5food5service5ambience5

    What a beautiful and historic place to have brunch! I’m so impressed with all the food at the buffet, the price, ambiance and service. My only recommendation is to serve brunch longer so people who like to eat a later brunch can come in as well.
    

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12. MK

    MitjaK

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 22, 2023

    overall5food4service5ambience5

    We were hoping to find poached eggs on spinach in the buffet as they used to be. Otherwise, very good food and superb ambient and service.
    

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13. YI

    YING

    1 review

    4.0

    1 review

    Dined on April 19, 2023

    overall4food4service5ambience5

    The food is a little salty, but the service is good and the environment is very comfortable
    

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14. JW

    JulietW

    San Francisco

    8 reviews

    5.0

    8 reviews

    Dined on April 16, 2023

    overall5food3service5ambience5

    Perfect atmosphere for celebrating special occasions! I love the Garden Court! Staff we super accommodating and lovely! Thank you!
    

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15. EE

    EmilyE

    1 review

    5.0

    1 review

    Dined on April 16, 2023

    overall5food5service5ambience5

    The Palace never disappoints! Beautiful space and fantastic food with top notch service!
    

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16. OT

    OpenTable Diner

    San Francisco

    5 reviews

    vip
    5.0

    5 reviews

    Dined on April 15, 2023

    overall5food5service4ambience4

    It was a lovely experience. Loved that the finger sandwiches were all in different types of breads. The sweets we liked but not crazy over. I don’t eat much chocolate and 4 of them were chocolate based, but the scones were off the charts! So fresh and delicious!!
    

    The Garden Court - Luxury CollectionResponded on April 22, 2023Thank you for the feedback. We're glad you enjoyed our Saturday Signature Tea Service!
    

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17. JV

    JustV

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on April 15, 2023

    overall5food5service4ambience5

    A lovely feast for the senses. The high tea is better than most, but your eyes will thank you as they drink in the lux surrounding while you sip and nibble. We particularly loved the clotted cream and the cucumber tea sandwiches. Some of the best I've had anywhere. My party ventured over to the Pied Piper for some cocktails. The food there was quite good as well. High marks for the lovely charred flavor on the cheeseburger. Bottom line: the Palace Hotel is not cheap. But we felt it was well worth the experience.
    

    The Garden Court - Luxury CollectionResponded on April 22, 2023Thank you, JustV. We take great pride in our craft and The Palace Hotel!
    

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18. HH

    HappyHawaiian

    Hawaii

    3 reviews

    5.0

    3 reviews

    Dined on April 15, 2023

    overall5food5service4ambience5

    The menu for the lounge and restaurant were simple and not overwhelming.
    

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19. ST

    SaroopT

    1 review

    3.0

    1 review

    Dined on April 15, 2023

    overall3food2service5ambience5

    Over priced for amount of food for 45$ per person Very simple, breakfast with scrambled eggs. Bacon, French toast, breakfast potatoes, sausage, oatmeal , cold cereal , white bread , regular bagel, fresh fruit….
    

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20. T

    Teddy

    Los Angeles

    32 reviews

    5.0

    32 reviews

    Dined on April 14, 2023

    overall5food4service5ambience5

    Very historic large space with gourmet lunches and great service
    

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21. OT

    OpenTable Diner

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on April 11, 2023

    overall5food3service5ambience5

    Here on Vacation. Got a voucher for breakfast with the room so that helped.
    

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22. DL

    DedeL

    San Francisco

    1 review

    3.0

    1 review

    Dined on April 9, 2023

    overall3food2service5ambience4

    Food quality is below average, no better than other less expensive buffet we experienced. The meat section (in a dark room) is nothing special (taste wise). The food stations were too spread out, which confused some folks. Some food refills need to be asked. Coffee is watered down. Service and staff are excellent. Bunny is not present… as expected by kids (and kids at hearts).
    

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23. V

    Vicspics

    San Francisco

    18 reviews

    5.0

    18 reviews

    Dined on April 9, 2023

    overall5food5service5ambience5

    Easter Sunday and family member’s birthday. Lovely space, impressive buffet.
    

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24. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on April 9, 2023

    overall2food1service4ambience4

    Not worth it. Better to go to Tomi Buffet. We decided to take our family to this year's easter brunch because we were impressed the first time we went which was before the pandemic, but we were disappointed.
    

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25. E

    Eileenwest

    San Francisco

    60 reviews

    vip
    4.0

    60 reviews

    Dined on April 9, 2023

    overall4food4service5ambience5

    Easter brunch at the Palace—a family tradition for three generations. The buffet was “mostly” back, but missing a few elements, that only those who’ve gone many times would notice. Service was lovely, room stimming as ever, but where was the Easter Bunny??!
    

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26. R

    Robert

    Washington DC

    3 reviews

    vip
    5.0

    3 reviews

    Dined on April 9, 2023

    overall5food5service5ambience5

    Excellent venue for a special Easter Sunday Brunch.
    

    The Garden Court - Luxury CollectionResponded on April 22, 2023Thank you, Robert. We value your positive review and are happy you enjoyed Easter Sunday Brunch with us!
    

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27. J

    Jemmy

    San Francisco

    1 review

    3.0

    1 review

    Dined on April 8, 2023

    overall3food3service4ambience4

    First tea for a 16th birthday. Waiter was kind and attentive. Food was a mixed bag. The sandwhiches were delicous. The scones were excellent. The sweets were a mixed bag. A couple too sweet to eat. The tea was cold and bland. Our girl was very happy and had an awesome time. Those of us who had a tea before knew it should have been better. It was far too expensive to be so middle of the road.
    

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28. OT

    OpenTable Diner

    Milwaukee

    1 review

    2.0

    1 review

    Dined on April 7, 2023

    overall2food3service3ambience4

    Reservation means nothing to this restaurant. You still have to wait in a long line even though you made a reservation. This place is totally understaffed. We arrived on time for our reservation, waited half an hour to be seated, 15 min to order our food and more than half an hour to finally see the food on our table. The food was just okay, not luxury-hotel good. Our waitress was fine. She was very busy because of the understaff but still very polite and smiled all the time. overall, it doesn't worth going at all. Not recommended.
    

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29. MG

    MirnaG

    Richmond

    15 reviews

    vip
    1.0

    15 reviews

    Dined on April 3, 2023

    overall1food1service1ambience1

    Horrible. Took 10 minutes to wait to be seated. Waited another 10 min for tea and milk for my son. No waiter in sight. Profoundly understaffed. I asked several waiters to take my order and then just kept saying “not my table” we were smack in the middle of the restaurant. Finally manager came over to take my order and then proceeded to take orders for several tables. After 40 min I got up and left. So disappointed. We stayed at the hotel and this was our last day for a much anticipated breakfast.
    

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30. LD

    LindaD

    Orange County

    11 reviews

    vip
    4.0

    11 reviews

    Dined on April 2, 2023

    overall4food4service3ambience5

    I've been going to The Palace Hotel for years, and I've always enjoyed their brunch. I thought the food was good, and they had a great variety. They even included some gluten free options. The room is exquisite. It doesn't seem as "grand" as it once did, but it's still lovely, especially for a special occasion.
    

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31. A

    Amanda

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined on April 1, 2023

    overall3food3service4ambience5

    Will keep this short and sweet: there were a lot more sweet than savory items - wish there had been more sandwiches. The rosemary focaccia was DRY. For the price, every piece of bread should have been fresh and soft - this was a disappointment. We were also overcharged for the veuve cliquot tea ($120 instead of $115) which we didn't catch until later. It's a small difference, but being overcharged on already overpriced items is not ideal. The good: Lemon curd and clotted cream were absolutely delightful. Other standouts: salami on sourdough, opera cake, and pear tart. Gorgeous interior and ceiling. Will not come back for the tea experience, but curious about their pre fixe lunch.
    

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32. CA

    ChrisA

    San Francisco

    1 review

    5.0

    1 review

    Dined on March 30, 2023

    overall5food5service5ambience5

    Our group went for a break from tough deadlines at work and this was the perfect setting. Our reservation was at 1:30 and our table was all set up. They said the Sea Bass was excellent, and I had the pork. I kept eating after filling up from the warm bread because it tasted so good. We shared great desserts. The service was wonderful and friendly. It was well worth the money. We are still talking about how nice it was last week.
    

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33. M

    Mom2

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on March 28, 2023

    overall5food5service4ambience5

    Beautiful location for a business meeting, however quite expensive.
    

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34. CC

    CynthiaC

    San Francisco

    1 review

    3.0

    1 review

    Dined on March 26, 2023

    overall3food5service1ambience5

    We were there 2 days in a row and could tell that service on Sunday, March 26 was sub par and borderline rude. We were also hotel guests with 3 rooms and a superior suite booked by our group. On Saturday March 25 - we were treated with respect, asked if we needed refills on our coffee, our server checked on us regularly. We felt that we were valued guests On Sunday March 26 since we had a bigger group, we were never asked if we wanted refills on our coffee and had to chase the servers for service. The older caucasian gentleman was probably the only one that did serve us but may have been overwhelmed. We asked the other servers for coffee refill and they never refilled. The manager also started cleaning our table before we could complete our meal and did not bother to ask us if we were done. With a bill close to $700 for our group and also as hotel guests for several days I thought that we would receive at least decent service since we are there for a special occasion. Unfortunately our friends that we brought from out of town to come felt disrespected during the dining experience because she had her younger children with her. We had hoped they would have similar experience as the day before.
    

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35. MM

    MelissaM

    Nashville

    1 review

    5.0

    1 review

    Dined on March 25, 2023

    overall5food5service5ambience5

    High tea was amazing! Bad reviews are from people who don't know what high tea is about. I couldn't believe the amount of food we got, and it was all beautiful and delicious. We were treated like royalty and enjoyed every minute. Yeah, it costs a lot but it's worth every penny for a once in a lifetime ecpetience an incredible venue!
    

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36. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    vip
    1.0

    3 reviews

    Dined on March 24, 2023

    overall1food1service1ambience1

    Terrible service, had to ask 4 times for a waitress. And after waiting 40min she finally came to our table. All of that and the food was below grade, I don’t recommend wasting your time with so many other options in the city.
    

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37. EP

    EstherP

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined on March 23, 2023

    overall2food3service1ambience5

    I booked this place for my friend's birthday lunch and was so disappointed! She was still working on her plate but the waitresses kept wanting to take her plate. They looked at her as if she was crazy because she was still working on the tiny bits on her salad and tried to take it away when her when my friend had her fork in hand on the plate! When we asked for water, they only refilled mine and didn't even bother to refill my friend's until we asked. Food was meh...it was a lot better a few years back. I know covid has made things a lot harder for staff but it's the Palace Hotel!
    

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38. RB

    RichardB

    Los Angeles

    30 reviews

    vip
    3.0

    30 reviews

    Dined on March 21, 2023

    overall3food2service4ambience4

    Its a big room, a beautiful one, the service was great but with a fixed simple menu I’d expect the food to deliver especially at the price. Not at all. Poor caesar salad followed by a short rib that could’ve been cooked days ago for all I could tell. Under seasoned on served alongside … I actually can’t recall it was all so rather bland. Service was excellent, staff fantastic, but its school cafe quality food served in large quantities.
    

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39. CW

    CarolW

    San Francisco

    6 reviews

    5.0

    6 reviews

    Dined on March 21, 2023

    overall5food5service5ambience5

    A wonderful breakfast at The Garden Court in the Palace Hotel! All the dishes were beautifully presented with highest quality ingredients. The service was impeccable and welcoming. And of course, the surroundings were lovely.
    

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40. S

    Soso

    Northern MI

    3 reviews

    3.0

    3 reviews

    Dined on March 19, 2023

    overall3food3service2ambience5

    Brunch is not what it used to be. How can I make a reservation for a specific time, then have them email me to say they changed the time. No free mimosas. Half the food that they used to serve. Only saving Grace was the smoked salmon. A beautiful setting, even though the glass ceiling literally dripped on me. Cheaper than initially thought, but not a good value. Quite disappointed.
    

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