Free Rein

4.1
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212 Reviews
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$30 and under
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Contemporary American

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Situated on the doorstep of historic Michigan Avenue, next to St. Jane, Free Rein is a an American brasserie celebrating Chicago’s diverse food biography.

Monday - Friday
Breakfast 7:00am - 11:00am All Day Dining Menu 11:30am to 10:00pm

Weekends
Saturday Brunch 7:00am - 2:00pm All Day Dining 2:30pm to 10:00pm
Sunday Brunch 7:00am – 2:00pm Bar Menu 2:30pm to 9:00pm


For reservations, feel free to email: freereinreservations@stjanehotel.com
What 212 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
3.9
service
4.1
ambience
3.7
value
Noise · Moderate
80% of people would recommend it to a friend
5
4
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OT
New York Area
2 reviews
Dined on October 2, 2019
Overall 3food 3service 4ambience 3

Too noisy in there. Maybe my hearing is bad, but it was hard to hear my guest across the table. Unlikely I go again.

g
Chicago
54 reviews
Dined on September 27, 2019
Overall 2food 2service 3ambience 4

I had been to Free Rein a number of times before the chef change, and had always enjoyed it. However, as lovely as the space is, the food is not nearly as good, so we do not plan to return. The service, though pleasant, was with a waiter whom we could not understand. My broccoli salad with salmon was practically all broccoli. No one could eat that much broccoli without suffering gastric distress. My friend’s chicken katsu sandwich was ordinary. And the dessert peach cobbler was fairly tasteless. I am so sorry to report that the changes have not been for the better...

OT
Chicago
2 reviews
Dined on September 26, 2019
Overall 4food 4service 3ambience 3

the char was wonderful and the shrimp appetizers were pretty good. service was in between overly solicitous and non-existent, depending on the minute. big disappointment: dessert (flourless chocolate cake) was advertised as being complimented with 2 sauces and vanilla bean gelato but was served with one sauce, chocolate gelato and no pre-warning or explanation..... hence too much chocolate

OT
Detroit
1 review
Dined on September 25, 2019
Overall 4food 5service 2ambience 3

Service was very poor, restaurant was empty which was strange but the food was good

OT
Chicago
3 reviews
Dined on September 8, 2019
Overall 4food 5service 3ambience 4

Great meal. Slow service. Beautiful restaurant!!

OT
1 review
Dined on September 7, 2019
Overall 4food 5service 4ambience 5

Breakfast options for everyone and it was so delicious!

s
Chicago
16 reviews
Dined on September 5, 2019
Overall 4food 4service 4ambience 4

My friend and I sat outside for lunch. Even with street traffic, it was very enjoyable. We shared the duck confit spring rolls and ricotta gnocchi. The gnocchi were very light and delicious.

OT
Chicago
3 reviews
Dined on September 1, 2019
Overall 1food 1service 1ambience 2

Been here several times, but something has changed significantly, really really slow service, I've had better food on an airplane.

RS
Chicago
11 reviews
Dined on August 20, 2019
Overall 3food 3service 2ambience 4

Food was solid but not spectacular. Service was a bit slow, had to wait a long time to get our initial order in and had to ask multiple times for extra ketchup, hot sauce, etc. nice space and location.

OT
Washington DC
11 reviews
Dined on August 16, 2019
Overall 5food 5service 5ambience 5

Great food. Great staff.

OT
Washington DC
1 review
Dined on August 15, 2019
Overall 5food 5service 5ambience 5

All good. Nice service, a very good setup for a business conversation.

OT
Chicago
2 reviews
Dined on August 12, 2019
Overall 5food 5service 5ambience 5

Loved the selection of music and fresh taste/presentation of food.

V
Chicago
25 reviews
Dined on August 6, 2019
Overall 5food 5service 5ambience 5

Great breakfast spot without big crowds. I accidentally left my credit card and they were so responsive and friendly about calling me and then keeping it with security until I could come back. Will be back!

OT
Indiana
4 reviews
Dined on July 21, 2019
Overall 5food 4service 5ambience 5

We had a good experience at Free Rein. I ordered the Steak and eggs and it was ok. The other people I was with enjoyed the Eggs Benedict and the Avocado toast. Drinks weren't available until 11a but it was fine, just not something we were aware of ahead of time.

OT
Chicago
1 review
Dined on July 16, 2019
Overall 5food 5service 5ambience 5

We made a note that we only had 50 minutes for lunch and or server made sure to take our order as fast as possible!!

Free Rein
Responded on July 17, 2019

Thank you for your review! We're happy to hear our team was accommodating!

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OT
Atlanta
1 review
Dined on July 14, 2019
Overall 5food 5service 4ambience 5

Wonderful food and service and atmosphere

Free Rein
Responded on July 17, 2019

Thank you for your review!

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BL
San Francisco
4 reviews
Dined on July 14, 2019
Overall 4food 4service 3ambience 4

We went there for breakfast and ate outside. The food is delicious and would recommend trying it out.

Free Rein
Responded on July 17, 2019

Thank you for your review, Bryan! We're happy to hear you enjoyed breakfast on the patio!

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LT
Chicago
6 reviews
Dined on July 10, 2019
Overall 3food 3service 3ambience 4

its a good convenient place for a business lunch. The food was just ok but high prices. I had a bitter lettuce salad with chicken that was cold diced chicken resembling the size of croutons but had expected it to be warm and the other person order the kale salad with what was supposed to be cold shrimp that was warm. I had cauliflower soup which was ok not like my mother used to make. the booths are nice and provide a little protection from it being too loud. Over all an Ok experience

Free Rein
Responded on July 15, 2019

Thank you for your honest review. We appreciate you bringing these issues to our attention and we will be addressing this with the rest of our team here.

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GN
1 review
Dined on July 8, 2019
Overall 3food 5service 3ambience 3

The chairs at the long tables were incredibly uncomfortable. Your restaurant would be amazing if you replaced those.

4
Indiana
31 reviews
Dined on July 7, 2019
Overall 5food 4service 5ambience 4

Great service and breakfast is consistent. We like the ambiance and restaurant’s overall cleanliness.

Free Rein
Responded on July 9, 2019

Thank you for your kind words!

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P
Chicago
4 reviews
Dined on June 29, 2019
Overall 3food 3service 3ambience 4

The chicken, steak and salmon we had was over cooked, the tomato sauce for the orecchiette was watery And pasta under cooked, the banana dessert was good, but cookies & milk and pineapple upsidedown cake were not good. The mussels were great!

Free Rein
Responded on July 1, 2019

Thank you for your honest review. We appreciate you bringing these issues to our attention and we will be addressing this with the rest of our team here.

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SS
Chicago
5 reviews
Dined on June 28, 2019
Overall 1food 1service 3ambience 3

I do recommend Free Rein to friends as long as they only pick the burger. I had the soup that was very bland (no pieces of lobster or corn). Bread that went with the soup could have broken my teeth. The burger is really good and so are the fries.

BF
1 review
Dined on June 23, 2019
Overall 5food 5service 5ambience 4

Brunch was delicious, but drink service was slow. Our mimosa and bloody mary came after the food arrived. Also, there was a very noisy child in the next booth, which wasn't the restaurant's fault but still annoying. The waitress was attentive and apologetic.

Free Rein
Responded on June 26, 2019

Hi Beverly, Thank you for your review! We apologize for the drinks arriving later than they should have. We appreciating you understanding!

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D
1 review
Dined on June 21, 2019
Overall 2food 1service 1ambience 2

I didn’t think this restaurant was on ground level. Thought it was higher up in the hotel. The service was incredibly slow despite the fact it wasn’t busy. Had to ask for the waiter a few times then took forever for our meal. The calamari was good but the rest wasn’t that special. Disappointed. Thought it was a hot spot.

RS
Chicago
7 reviews
Dined on June 21, 2019
Overall 4food 3service 3ambience 5

Food was so-so. Drinks were good and ambiance was nice. More of a cocktails place than a dinner spot.

Free Rein
Responded on June 24, 2019

Thank you for your honest review. We're happy to hear you enjoyed the cocktails and ambiance!

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b
Chicago
2 reviews
Dined on June 21, 2019
Overall 3food 3service 3ambience 2

We came for dinner at 4:50 PM on a Friday evening, as we had a 7:00 PM concert to attend cross town. The host was unclear about the Happy Hour situation, as it was 1/2 price drinks and special menu; until 5:00 PM; until they served dinner. He tried to sit us near the bar in a table; but we always prefer a booth; which we were seated. We were constantly reminded about dinner not starting until 5:00 PM; which was not an issue; thinking we would order cocktails first; then dinner afterward; (after 5:00 PM), which we did. The way it “should” have been handled, was to close out our cocktail tab, (at the half price); then start a new dinner tab. To say the least; everything was put on one tab, at full price. The food was good, but highly overpriced; as well as the cocktails. Our waiter was too soft spoken,( due to the noise level of the place); and seemed un-interested and lackadasical. He left the tab on the table, I just charged it to our room; (we were staying at the St.Jane); and left him slightly less than a 10% tip. ( had to do this, as he seemed to disappear after he left the tab). I was very disappointed with this $108 experience, especially since there were so many other places we could have dined at.

Free Rein
Responded on June 27, 2019

Thank you for your review. We appreciate your feedback as we take this very seriously. We have spoken to our staff to make sure our happy hour is communicated correctly and clearly. We apologize for the frustrating experience.

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AS
Chicago
4 reviews
Dined on June 7, 2019
Overall 5food 5service 5ambience 5

Great Food! Great Service! The staff was friendly and accomodating. The cocktails are great. From apps to entrees to desserts...SPOT ON!

Highly recommended❤️

Free Rein
Responded on June 10, 2019

Thank you for your review! We're happy to hear you enjoyed your experience with us!

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S
Chicago
11 reviews
Dined on May 31, 2019
Overall 1food 1service 1ambience 1

Quite possibly the worst restaurant we have ever been to. Should have walked out when we saw only one table filled in the restaurant but Chicago Magazine had an article about the new chef so thats why we tried it. Nothing on the table but a napkin and silverware..no cloth..no candle..not even a fake flower. The waiter didn't ever know what was in the dishes on the menu and he looked like they just brought him in from the street to wait the tables. We ordered the chicken because of the review. It was average at best but we seriously thought it was undercooked ... I would honestly say a burger at McDonalds would have been better. It was however good for a couple of laughs!!! However can they afford a spot right on Michigan Avenue?????????

4
Indiana
31 reviews
Dined on May 27, 2019
Overall 5food 5service 3ambience 5

Everything was outstanding. One minor exception was the service was slow. This was puzzling, because the restaurant appeared less than busy. This was our second time having breakfast at Free Rein and we plan on returning. Great food, ambience and value.

Free Rein
Responded on May 30, 2019

Thank you for your review. We appreciate you bringing the service to our attention and we will be addressing this with the rest of our team here.

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OT
St. Louis
1 review
Dined on May 25, 2019
Overall 3food 4service 2ambience 4

The orichietta was excellent, but the service was klutzy and amateurish. We waited for 5 minutes for a host to show us to our table, but the place was practically empty. Our simple order took 45 minutes to arrive, but again, the place was all but empty. It's as if the staff was all on their first day at work in food service with no guidance or just instructions from management. And that is entirely the fault of the restaurant management. I'd be surprised if this place were even open 3 months from now.

Free Rein
Responded on May 30, 2019

We appreciate you bringing the service to our attention and we will be addressing this with the rest of our team here.

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OT
Chicago
1 review
Dined on May 21, 2019
Overall 1food 1service 2ambience 3

Understaffed with no apparent direction from management. New Chef with questionable dishes. Stay home and enjoy a home cooked meal. Nothing remotely close to what we used to enjoy from the folks from post GreenRiver days.

Free Rein
Responded on May 22, 2019

Thank you for your honest review. We appreciate you bringing these issues to our attention and we will be addressing this with the rest of our team here.

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CB
Chicago
3 reviews
Dined on May 15, 2019
Overall 1food 3service 2ambience 1

It wasn’t a great experience. We were seated in their coffee shop in the front. It’s a self serve mixed use model. I found it too informal for a corporate lunch. Food was OK, the staff is nice but very informal. I felt like they were going to say go make your food in the kitchen, too! Kind of a bummer.

Free Rein
Responded on May 17, 2019

Thank you for your feedback. We're sorry to see that the service was not up to the level of hospitality that we take pride in. We will be addressing this with our team.

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SK
1 review
Dined on May 13, 2019
Overall 5food 5service 3ambience 5

Free Rein has some great drink and shareable options. The chips and dip were fantastic. The service was not the best...not sure if the guy was just having an off day or didn't really understand our group or what. But overall the vibe was great and we'll likely be back!

Free Rein
Responded on May 15, 2019

Thank you for your review! We're happy you enjoyed the Chips & Dip and we appreciate your feedback regarding the service, I will make sure to bring this to the attention of our team here. We hope to see you again soon!

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c
Chicago
22 reviews
Dined on May 11, 2019
Overall 1food 1service 1ambience 1

New menu and no chef at present. We left without eating.

OT
Chicago
1 review
Dined on May 10, 2019
Overall 1food 1service 2ambience 3

The waiter did not approach my table until 15 after I had been sitting. I ordered a gem lettuce salad with chicken and the chicken was undercooked. I ended up ordering a side of french fries.

c
Atlanta
1 review
Dined on May 8, 2019
Overall 2food 1service 2ambience 4

The food took forever to be ready. The salads we ordered were missing ingredients. The server was very kind, but that was about the only positive!

Free Rein
Responded on May 10, 2019

Thank you for your feedback. We're sorry to see that the food was not up to the level that we take pride in and we understand that is frustrating. We will be addressing this with our team.

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OT
Chicago
49 reviews
Dined on May 7, 2019
Overall 2food 3service 1ambience 2

Free Rein is just not getting better at least in terms of the service. The food is good but the lack of decent service means we will not be trying it again. Unfortunately, that part of Michigan Avenue is still in need of a decent higher end restaurant. It’s full of fast causal.

OT
Kansas City
5 reviews
Dined on May 2, 2019
Overall 4food 4service 5ambience 4

We had a wonderful meal. We received great service from Seth, and he guided our meals perfectly. The Burger and Gnocchi were delicious as was the OldFashion. Thank you for a wonderful meal, and great service.

Free Rein
Responded on May 8, 2019

Thank you for your kind review!

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NH
1 review
Dined on April 27, 2019
Overall 1food 1service 1ambience 1

Horrible experience, disgusting food. Don’t go there!

FC
New York Area
1 review
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Very convenient since we stayed at the St Jane, especially on 2 mornings of snow the eggs were ok & the morning whole wheat toast was good. The cheese was good but the night time $6 “bread basket” was 2 slices of overly toasted bread. I did receive 2 slices of very good non-toasted bread upon my request. Our morning wait staff was excellent 2 of the 3 days (1 day we had a gentleman who put 1/4 cup of coffee in the cup & walked away! He also didn’t know what some of the items on the menu were). Our night waiter was average. All were pleasant.

Free Rein
Responded on April 30, 2019

Thank you for your review and your feedback. We appreciate you letting us know about the bread and the service regarding your morning coffee. We will be addressing this with the rest of our team here. Thank you!

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