Franklin Social Kitchen & Bar

Nice place. It was cold when we were there. Servers didn’t rush you for sure, but it did take a bit of time. Food was ok.

The food was great and you could tell the staff was working hard. They made it clear when we sat down that food was taking a long time to get made, not sure of it was a staffing issue but they were right. Still a great time.

Went there for a 3-course Thanksgiving Dinner. It was amazing!

Just stayed in the hotel that houses this restaurant and ate two breakfasts and one dinner there. At all meals, half the food was served cold. At dinner, we had to ask for bread and it was stale. Service well intentioned but under trained and inefficient. Would never recommend this to anyone.

Pleasant atmosphere, good service, tasty food .I had the club sandwich which was a nice variation on a traditional turkey club. Slightly pricey but good.

We had a terrific dinner - appetizers were great and entrees well prepared, pleasing, served hot. The service was terrific. It is a shame more people don't try this - the menu is good and everything was delicious. It is a bit noisy b/c there is no break from the bar, but otherwise terrific.

Small restaurant in a good location. There were 7 of us for brunch and all of us loved our food. I had a wonderful salad with avocado and chicken, others had waffles with fried chicken, hamburgers and delicious truffle fries, and breakfast egg type dishes.

Definitely underrated. Excellent quality!

The food was excellent

The food was absolutely amazing-- the best burger I've had in years! I highly recommend!

I went for restaurant week. It was only $20. The food was outstanding.

The bartender and our server were very nice and did a good job but... the drinks were weak and tasted just okay. The happy hour prices were the same as normal prices for food and drinks. The food although good weren't very filling and definitely not worth the prices.

Server was a bit curt after I asked where our pretty simple order was. Two moz flatbreads.

Gracious staff! As soon as I entered the Hotel Lobby I was greeted warmly he Concierge. Best service ever! Everyone from the Barman to the Wait Staff were lovely and solicitous. Thank you!

Maggi Kirk

Great Sunday brunch - best croissants in Philadelphia. The service was excellent (we were in a time crunch to get to the Constitution Center) and our server was kind, helpful and we made it in plenty of time. Starting with a first rate Bloody Mary, everything was tasty and served perfectly. I would highly recommend this wonderful new brunch place.

We went here (place has been renamed and I cannot remember the new name) for breakfast after a night in the city. The staff was super friendly and helpful, and the food was tasty. Unfortunately we happened to be there at a time when an awning was being installed right outside of where we were seated. So the constant noise of a drill going into concrete was not our favorite :) Otherwise it was a good experience.

We were looking for a good meal in a city we are unfamiliar with, and found a gem at Chez Ben! The service was attentive, the food was excellent!

We had a wonderful meal. It is a terrific menu. The server was attentive but not overwhelming. The only downside was the noise from the bar - there was a loud group of four there. I would recommend this for a new place in Olde City.

The food was good. The service was horrible. The waiter COMPLETELY forgot about us most of the time, his coworkers served us. The place wasnt even filled.

Enjoyed trying a new place during Restaurant Week. All the dishes had a great combination of flavors. Service was friendly and attentive.

Good was very mediocre. We also didn't know that the restaurant was located in the lobby of the Renaissance Hotel. Service was good, but prices were high for what we got. Additionally, the temperature in the restaurant was about 60 degrees when we arrived. We literally had to ask to raise the temperature.

Not worth it at all!! Basically disappointing diner food!

I made a reservation at Chez Ben to celebrate New Years Eve with my wife and another couple. When we arrived we had to wait for 15 minutes before we were seated, much of that time was spent without having even been greeted. The restaurant was clearly significantly under staffed for the evening so I was willing to overlook the unwelcoming start to the evening. Once we were finally greeted, the hostess gave us grief for confusing her by “standing near the valet stand rather than the host stand”- I’m not quite sure how we’re were supposed to know the difference when neither was staffed, there was no sign, and they were both right next to the entrance to the restaurant. After we sat down we waited for at least another 5 minutes before we were even offered water. Our server was ultimately very friendly and was pretty competent given that he was a bartender by trade. We each opted for the 3 course prix fixe menu: between the four of us we had the lobster bisque, surf and turf, chocolate terrine, scallop tempura, duck breast, creme brûlée and bread pudding. Overall the food was OK, but it wasn’t really worth the price. The deserts were all pretty bad. My wife had a piece of plastic stuck in her chocolate terrine; the creme brûlée was a lumpy custard and had not been brûléed properly. My duck was cooked correctly and was tasty, if not particularly interesting in how it was prepared. The one saving grace was that the cocktails were quite good and they comped two of our drinks in recognition of how long we had waited. It was clearly an understaffed night so I wouldn’t say that our poor experience with the service was typical, however I can’t say that I’d recommend Chez Ben overall.

Christmas eve

Burger was great, beer selection good, but the French fries were soggy and not fresh from the fryer.

The food was not very good. They keep changing the menu. Maybe they will get it right at some point. Bring back the french onion soup.

We didn't realize that the restaurant is part of the Renaissance Hotel, that would have been helpful in locating the restaurant. We were a party of 5, with 3 generations. There was plenty on the menu to please everyone, however 3 people ordered the same dish and it came out looking a bit different on each plate...
Service was very good, friendly, attentive and helpful ... all with a sense of humor!

We enjoyed our time at Chez Ben and would recommend to anyone looking for a casual place to eat or have a drink, before or after the Revolutionary Museum! Great location....

Delious food and service was exceptional! The atmosphere was wonderful for a date setting.

Went there for breakfast/brunch.. Menu was OK. The coffee was good. The omelette was oily and the toast was dry. The oatmeal was good. The parfait was very good and fresh. Decent place for a breakfast.

Thank you for always taking care of my dating clients. Excellent service and quiet place for a date.

This is a basic hotel lobby bar/ restaurant with people in shorts and stumbling thru the lobby. This didn’t seem like a real restaurant more of a lobby bar with food. Thought the service marginal to poor.

The food was very good (truffle fries are amazing!). The service was very prompt and friendly. I would definitely return.

We went during restaurant week - the value for $20 lunch was amazing. Must have the duck confit eggrolls. The room is beautiful and wait staff were very friendly.

Service was very slow. Food was good but They were out of soup and French fries. Would not validate parking.

This could become a “go to” neighborhood place. The decor is inviting, the menu varied, the staff attentive and friendly. This was my first visit to this relatively new space and I found it quite pleasing.
One small complaint was that there seemed to be insufficient glassware. The bartender apologized; it didn’t prove to be a significant inconvenience.

we had a negative experience at Chez Ben. The service was awful; it took forever for someone to take our order (the place was pretty empty). The cocktails were gross and even missing ingredients. The food was good, but certainly not french and something you could make at home. We witnessed people walk out, and we were tempted to, as well. Olde City is such a fantastic section of Philly, and I fully recommend going out to explore rather than dine here.

This is not my first time here but has been my last. During restaurant week I ordered from the three course offering. I had the foie gras first course. It was an interesting combo of flavors that I liked.

I had the chicken second course and really needed seasoning, particularly salt. While I would have asked for some, NO ONE ever came by to ask if I needed anything nor asked what I even thought of the dish. I couldn’t even get the attention of wait staff as they never looked around to see if anyone needed anything. This happened so often I even witnessed a potential patron get up and leave for inattentive service.

Third dessert course was finally ordered but 20 minutes later I still did not have it. My ticket was lost. Hmmm. Finally got it and took it and left. It wasn’t great creme brûlée - just char, no crunchy topper.

Again, not coming back and will not recommend this restaurant.

We had the special Food Wee menu. The selection was good, the food delicious, and the price fair.

We watched as staff soothed an irate customer (customer at fault) and were impressed by the way they handled the situation.

We are used to bread pudding being warm but maybe cold is the way it's done in the east.

Our server came over to take our meal order 20 minutes after we put our drink orders in. We were so hungry and kept trying to get a server's attention. The flatbread was terrible. The dough was spongy and dry q tasted like one of those pizzas that kids try to sell you door to door as a fundraiser. The duck entree had zero flavor. My cocktail was okay. Dinner for 2 was $160. Annoyingly expensive for bad food/experience.

It’s a pretty place with nice atmosphere. Perfect for a date night. We went out with my girlsfriends for some dinner time. We liked how pretty it was there, and upscale. But the waiter was no help. He was making us feel stupid for asking questions about the drinks and menu, and was being very cold and stuck up. Kind of ruined the overal first impression for us. But we did like the place. Food was alright. I got flatbread and was expecting it to be with cheese, but it was with sourcream. Just loaded with sourcream and beets on top.