Franklin Social Kitchen & Bar

4.2
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62 Reviews
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$30 and under
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Contemporary American

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Casual
Afternoon Coffee
Franklin Social, at the Renaissance Hotel Philadelphia Downtown, serves up contemporary American dining in the heart of Philadelphia's Old City Historic District.
Gather with friends, family and colleagues, as Ben Franklin frequently did in his time – He was quite the entertainer didn’t you know and enjoy a meal showcasing an attitude that's all Philly. Join us for a craft beer from around the corner, or an award-winning wine from around the world.
Whether you're craving a quick bite or full meal, Franklin Social will bring you the best products and flavors from around the region to entice your taste buds. All of this Philly flair is brought to you by a friendly and engaging team that should make you feel right at home. Franklin Social allows you to take part in a piece of American history, while creating a piece of your own history all in a vibrant, welcoming environment.
What 62 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.3
service
4.0
ambience
3.9
value
Noise · Quiet
89% of people would recommend it to a friend
5
4
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MM
Philadelphia
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 4

We had a terrific dinner - appetizers were great and entrees well prepared, pleasing, served hot. The service was terrific. It is a shame more people don't try this - the menu is good and everything was delicious. It is a bit noisy b/c there is no break from the bar, but otherwise terrific.

KC
Baltimore
1 review
Dined on September 22, 2019
Overall 4food 4service 5ambience 4

Small restaurant in a good location. There were 7 of us for brunch and all of us loved our food. I had a wonderful salad with avocado and chicken, others had waffles with fried chicken, hamburgers and delicious truffle fries, and breakfast egg type dishes.

OT
1 review
Dined on September 21, 2019
Overall 5food 5service 4ambience 4

Definitely underrated. Excellent quality!

OT
Philadelphia
2 reviews
Dined on September 20, 2019
Overall 5food 5service 5ambience 5

The food was excellent

MF
1 review
Dined on September 18, 2019
Overall 5food 5service 5ambience 5

The food was absolutely amazing-- the best burger I've had in years! I highly recommend!

DW
Philadelphia
2 reviews
Dined on September 18, 2019
Overall 5food 5service 5ambience 5

I went for restaurant week. It was only $20. The food was outstanding.

TT
New York Area
8 reviews
Dined on September 13, 2019
Overall 2food 3service 3ambience 2

The bartender and our server were very nice and did a good job but... the drinks were weak and tasted just okay. The happy hour prices were the same as normal prices for food and drinks. The food although good weren't very filling and definitely not worth the prices.

X
Philadelphia
8 reviews
Dined on September 9, 2019
Overall 4food 4service 3ambience 4

Server was a bit curt after I asked where our pretty simple order was. Two moz flatbreads.

M
Philadelphia
7 reviews
Dined on July 26, 2019
Overall 5food 5service 5ambience 5

Gracious staff! As soon as I entered the Hotel Lobby I was greeted warmly he Concierge. Best service ever! Everyone from the Barman to the Wait Staff were lovely and solicitous. Thank you!

Maggi Kirk

DM
Philadelphia
16 reviews
Dined on June 9, 2019
Overall 5food 5service 5ambience 5

Great Sunday brunch - best croissants in Philadelphia. The service was excellent (we were in a time crunch to get to the Constitution Center) and our server was kind, helpful and we made it in plenty of time. Starting with a first rate Bloody Mary, everything was tasty and served perfectly. I would highly recommend this wonderful new brunch place.

J
Philadelphia
77 reviews
Dined on April 24, 2019
Overall 3food 4service 5ambience 2

We went here (place has been renamed and I cannot remember the new name) for breakfast after a night in the city. The staff was super friendly and helpful, and the food was tasty. Unfortunately we happened to be there at a time when an awning was being installed right outside of where we were seated. So the constant noise of a drill going into concrete was not our favorite :) Otherwise it was a good experience.

D
Salt Lake City
50 reviews
Dined on March 2, 2019
Overall 5food 5service 5ambience 5

We were looking for a good meal in a city we are unfamiliar with, and found a gem at Chez Ben! The service was attentive, the food was excellent!

MM
Philadelphia
2 reviews
Dined on February 15, 2019
Overall 5food 5service 5ambience 4

We had a wonderful meal. It is a terrific menu. The server was attentive but not overwhelming. The only downside was the noise from the bar - there was a loud group of four there. I would recommend this for a new place in Olde City.

c
Philadelphia
4 reviews
Dined on January 25, 2019
Overall 3food 4service 1ambience 4

The food was good. The service was horrible. The waiter COMPLETELY forgot about us most of the time, his coworkers served us. The place wasnt even filled.

OT
Philadelphia
3 reviews
Dined on January 23, 2019
Overall 5food 5service 5ambience 4

Enjoyed trying a new place during Restaurant Week. All the dishes had a great combination of flavors. Service was friendly and attentive.

BB
New York Area
1 review
Dined on January 18, 2019
Overall 3food 3service 4ambience 2

Good was very mediocre. We also didn't know that the restaurant was located in the lobby of the Renaissance Hotel. Service was good, but prices were high for what we got. Additionally, the temperature in the restaurant was about 60 degrees when we arrived. We literally had to ask to raise the temperature.

OT
1 review
Dined on January 13, 2019
Overall 1food 2service 3ambience 2

Not worth it at all!! Basically disappointing diner food!

M
New England
14 reviews
Dined on December 31, 2018
Overall 2food 2service 1ambience 3

I made a reservation at Chez Ben to celebrate New Years Eve with my wife and another couple. When we arrived we had to wait for 15 minutes before we were seated, much of that time was spent without having even been greeted. The restaurant was clearly significantly under staffed for the evening so I was willing to overlook the unwelcoming start to the evening. Once we were finally greeted, the hostess gave us grief for confusing her by “standing near the valet stand rather than the host stand”- I’m not quite sure how we’re were supposed to know the difference when neither was staffed, there was no sign, and they were both right next to the entrance to the restaurant. After we sat down we waited for at least another 5 minutes before we were even offered water. Our server was ultimately very friendly and was pretty competent given that he was a bartender by trade. We each opted for the 3 course prix fixe menu: between the four of us we had the lobster bisque, surf and turf, chocolate terrine, scallop tempura, duck breast, creme brûlée and bread pudding. Overall the food was OK, but it wasn’t really worth the price. The deserts were all pretty bad. My wife had a piece of plastic stuck in her chocolate terrine; the creme brûlée was a lumpy custard and had not been brûléed properly. My duck was cooked correctly and was tasty, if not particularly interesting in how it was prepared. The one saving grace was that the cocktails were quite good and they comped two of our drinks in recognition of how long we had waited. It was clearly an understaffed night so I wouldn’t say that our poor experience with the service was typical, however I can’t say that I’d recommend Chez Ben overall.

OT
Tampa
1 review
Dined on December 24, 2018
Overall 5food 5service 5ambience 4

Christmas eve

ZB
Washington DC
39 reviews
Dined on December 10, 2018
Overall 2food 2service 3ambience 3

Burger was great, beer selection good, but the French fries were soggy and not fresh from the fryer.

J
Philadelphia
19 reviews
Dined on October 25, 2018
Overall 2food 1service 2ambience 2

The food was not very good. They keep changing the menu. Maybe they will get it right at some point. Bring back the french onion soup.

OT
Philadelphia
19 reviews
Dined on October 20, 2018
Overall 4food 3service 5ambience 3

We didn't realize that the restaurant is part of the Renaissance Hotel, that would have been helpful in locating the restaurant. We were a party of 5, with 3 generations. There was plenty on the menu to please everyone, however 3 people ordered the same dish and it came out looking a bit different on each plate...
Service was very good, friendly, attentive and helpful ... all with a sense of humor!

We enjoyed our time at Chez Ben and would recommend to anyone looking for a casual place to eat or have a drink, before or after the Revolutionary Museum! Great location....

LO
Philadelphia
1 review
Dined on October 19, 2018
Overall 5food 5service 5ambience 4

Delious food and service was exceptional! The atmosphere was wonderful for a date setting.

ND
New York Area
25 reviews
Dined on October 13, 2018
Overall 4food 4service 4ambience 3

Went there for breakfast/brunch.. Menu was OK. The coffee was good. The omelette was oily and the toast was dry. The oatmeal was good. The parfait was very good and fresh. Decent place for a breakfast.

NL
New York Area
10 reviews
Dined on October 9, 2018
Overall 5food 5service 5ambience 3

Thank you for always taking care of my dating clients. Excellent service and quiet place for a date.

BI
Philadelphia
10 reviews
Dined on October 7, 2018
Overall 3food 3service 2ambience 2

This is a basic hotel lobby bar/ restaurant with people in shorts and stumbling thru the lobby. This didn’t seem like a real restaurant more of a lobby bar with food. Thought the service marginal to poor.

BV
Philadelphia
2 reviews
Dined on October 6, 2018
Overall 5food 4service 5ambience 5

The food was very good (truffle fries are amazing!). The service was very prompt and friendly. I would definitely return.

JT
Philadelphia
7 reviews
Dined on October 2, 2018
Overall 5food 5service 5ambience 5

We went during restaurant week - the value for $20 lunch was amazing. Must have the duck confit eggrolls. The room is beautiful and wait staff were very friendly.

JE
Philadelphia
1 review
Dined on September 30, 2018
Overall 3food 3service 1ambience 4

Service was very slow. Food was good but They were out of soup and French fries. Would not validate parking.

L
Philadelphia
24 reviews
Dined on September 29, 2018
Overall 4food 4service 5ambience 4

This could become a “go to” neighborhood place. The decor is inviting, the menu varied, the staff attentive and friendly. This was my first visit to this relatively new space and I found it quite pleasing.
One small complaint was that there seemed to be insufficient glassware. The bartender apologized; it didn’t prove to be a significant inconvenience.

MG
Philadelphia
4 reviews
Dined on September 29, 2018
Overall 2food 3service 1ambience 2

we had a negative experience at Chez Ben. The service was awful; it took forever for someone to take our order (the place was pretty empty). The cocktails were gross and even missing ingredients. The food was good, but certainly not french and something you could make at home. We witnessed people walk out, and we were tempted to, as well. Olde City is such a fantastic section of Philly, and I fully recommend going out to explore rather than dine here.

JB
Atlanta
6 reviews
Dined on September 24, 2018
Overall 2food 2service 2ambience 2

This is not my first time here but has been my last. During restaurant week I ordered from the three course offering. I had the foie gras first course. It was an interesting combo of flavors that I liked.

I had the chicken second course and really needed seasoning, particularly salt. While I would have asked for some, NO ONE ever came by to ask if I needed anything nor asked what I even thought of the dish. I couldn’t even get the attention of wait staff as they never looked around to see if anyone needed anything. This happened so often I even witnessed a potential patron get up and leave for inattentive service.

Third dessert course was finally ordered but 20 minutes later I still did not have it. My ticket was lost. Hmmm. Finally got it and took it and left. It wasn’t great creme brûlée - just char, no crunchy topper.

Again, not coming back and will not recommend this restaurant.

BP
1 review
Dined on September 23, 2018
Overall 4food 4service 5ambience 5

We had the special Food Wee menu. The selection was good, the food delicious, and the price fair.

We watched as staff soothed an irate customer (customer at fault) and were impressed by the way they handled the situation.

We are used to bread pudding being warm but maybe cold is the way it's done in the east.

JP
Philadelphia
3 reviews
Dined on September 15, 2018
Overall 2food 3service 3ambience 3

Our server came over to take our meal order 20 minutes after we put our drink orders in. We were so hungry and kept trying to get a server's attention. The flatbread was terrible. The dough was spongy and dry q tasted like one of those pizzas that kids try to sell you door to door as a fundraiser. The duck entree had zero flavor. My cocktail was okay. Dinner for 2 was $160. Annoyingly expensive for bad food/experience.

EU
1 review
Dined on September 1, 2018
Overall 3food 3service 2ambience 5

It’s a pretty place with nice atmosphere. Perfect for a date night. We went out with my girlsfriends for some dinner time. We liked how pretty it was there, and upscale. But the waiter was no help. He was making us feel stupid for asking questions about the drinks and menu, and was being very cold and stuck up. Kind of ruined the overal first impression for us. But we did like the place. Food was alright. I got flatbread and was expecting it to be with cheese, but it was with sourcream. Just loaded with sourcream and beets on top.

PO
Philadelphia
24 reviews
Dined on August 19, 2018
Overall 5food 5service 5ambience 4

Great food, great service, but I almost hate to say that, because I don't want this hidden gem to become packed with foodies! Perfect example of a menu that fits comfortably on one page, with just a few items in each category that are ALL superb! Nice decor, but hard surfaces all around made it a bit loud.

KK
Philadelphia
2 reviews
Dined on July 28, 2018
Overall 2food 2service 3ambience 3

My experience at Chez Ben was underwhelming. Service staff was friendly like a neighborhood diner sort of charm. The food itself was nothing special or notable making the price of the dishes less than desired. I would not recommend coming here.

P
Philadelphia
34 reviews
Dined on July 21, 2018
Overall 1food 1service 2ambience 1

Cold mussels, server uncertain what was on the charcuterie board, booked my did not disclose this was in a hotel. Only upside it was quiet on a Saturday night, after eating there it was clear why. There are much better options close by

OT
Washington DC
2 reviews
Dined on July 13, 2018
Overall 1food 1service 2ambience 4

No where near worth the cost.

MS
Philadelphia
4 reviews
Dined on June 27, 2018
Overall 5food 5service 5ambience 5

Met for late lunch, good atmosphere, service and food