Fox & Hound - Philadelphia
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This location does not honor Open Table reservations. Thankfully there was a table available when we arrived. We sat for nearly 30 minutes without a single staff member stopping by the table. When we finally found a server and asked if we could order, we were informed that our section didn’t have anyone assigned to it until 7pm.....another 30 minutes. One of the other servers picked up our table but it was apparent we were not her priority. It was difficult to order and get drink refills. Not the greatest experience.
This is a good place to watch games because there are a lot of TV’s however the service was terrible. We had to waive down our waitress multiple times. She didn’t bring us waters, napkins or utensils for a while after our food arrived.
We made a reservation for 11 people. We arrived and were told that they don’t take online reservations. I told them that I made the reservation through Open Table. They said that location doesn’t take them. Once we got there we realized that it was not the environment that we wanted. It was very load and looked dirty. We left.
They didn’t actually have a table for our group of 14. Upon arrival, we were told there was a $5 cover charge per person and there was no table for us. We were told OpenTable doesn’t allow them to remove available times from the service. They offered to allow us to wait around at the bar or small tables to see if one of the large tables would become free. We went elsewhere to try to find a restaurant which could seat our group at 8:30p on a Saturday night.
We had a great experience
The restaurant does not take open table reservations and does not honor them so don’t waste your time
We booked a table via OpenTable only to find out that Fox and Hound does not use OpenTable for reservations. I’m mever using OpenTable again.
They were out of half the menu
Bathrooms are really dirty and need repair/updating (stall door latches were broken). Food was not great. Had salad topped with chicken. Got two stems of lettuce in my bowl the size of 50 cent pieces and the chicken was lukewarm and dry. Ordered Kendall Jackson Chardonnay but they were out.
It was ok. The waitress was nice but service was a little slow. It seemed like they were understaffed.
They canceled my reservation.
Over cooked chicken fajitas with overcooked, dry rice, under cooked fish sandwich that we were told came out of the freezer and that came with oversalted fries, slow service, no metal silverware (we were given a plastic package of plastic silverware). One booth table was almost against the table and the other was way far away, and neither could be moved. Servers were confused about everything.
1. Walked in and there was no one up front for us to confirm our reservation. 2. After I found an emoployer to check it they said they had never checked the computer to see that we placed a reservation 3. They went around and checked if there was an open table which they returned saying they had nothing left. 4. He then returned to his job leaving ya standing there and resulted in us leaving