Fogo de Chão - Pasadena, CA

Fogo de Chão - Pasadena, CA 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. J

   Jae VIP

   Los Angeles1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 1
   4. 氛圍 1

   Made a reservation for Mother's Day and we, along with many other diners, had to wait over an hour. They were overwhelmed from the beginning. The service was slow and the meat was dry. Not worth the price they are asking.
   

   Fogo de Chão - Pasadena, CA已在1天前回覆

   Jae, we're sorry to hear about your experience on Mother's Day. Our goal is to offer a smooth and enjoyable visit for all guests, and it's concerning that this wasn't the case for you. We'd like to address your concerns, so please reach out via our website contact form. Thank you.
   

   有1​人認為這對他/她有幫助

2. R

   Rosa

   Los Angeles2則評論

   2.0

   在3天前用過餐

   1. 整體 2
   2. 食物 4
   3. 服務 3
   4. 氛圍 4

   My second time there with reservations yet we still had to wait. Not giving it a 3rd try.
   

   Fogo de Chão - Pasadena, CA已在1天前回覆

   We're sorry to learn about the wait you experienced despite having reservations, Rosa. Our goal is to provide a seamless dining experience, and it seems we missed the mark during your visit. We'd appreciate the opportunity to better serve you in the future. Please reach out via our website contact form so we can address your concerns. Thank you.
   

   請問這對你有幫助嗎？

3. R

   Roxanne VIP

   Las Vegas2則評論

   3.0

   在4天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 2
   4. 氛圍 4

   I’ve been to a few different locations, and unfortunately, the Pasadena one missed the mark with service in comparison to the others. I’m not sure if they were overwhelmed or short staffed or maybe we had a newer server, not sure. But I will say there were others that tried to assist every now and again. The food was just ok in comparison to the other locations (overly salted for sure) and the cheese with honey (which is part of the reason I go), was hard. Again, not sure if it was bc they were overwhelmed or what but definitely will choose other locations over Pasadena.
   

   Fogo de Chão - Pasadena, CA已在2天前回覆

   Roxanne, thank you for sharing your insights about your visit. It seems the experience at our Pasadena location didn't quite match our standards, especially concerning the service and food. We'd appreciate the opportunity to discuss your visit further and work toward a better experience. Please contact us through our website so we can address your concerns. Thank you.
   

   請問這對你有幫助嗎？

4. M

   MARIAM

   Los Angeles4則評論

   2.0

   在2025年5月2日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 3
   4. 氛圍 5

   Understaffed, knowing they are fully booked, they only had service for half the restaurant. Meat was brought by our table maybe 4 times in an hour and the bottom leftovers that were over cooked. Saw only 3 types of meat. Super annoyed
   

   Fogo de Chão - Pasadena, CA已於2025年5月5日​回覆

   We're sorry that your visit left you frustrated. Our goal is to offer a memorable dining experience for each of our guests, and we regret that we didn't achieve this during your time with us. Please contact us through our website's contact form so we can address your concerns and work toward a better experience. Thank you.
   

   請問這對你有幫助嗎？

5. C

   Caroll VIP

   Los Angeles5則評論

   2.0

   在2025年5月1日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 1
   4. 氛圍 5

   Paid almost $100 for the indulgent churrasco experience. The place was packed, yet the gauchos were at about 10% staff. Over a two hour span of time, I was only offered picana once. But the sausage four times, which we weren’t the only table opting out waiting for the good stuff but they took so long it only pushed one to get food at the salad bar ;(
   

   Fogo de Chão - Pasadena, CA已於2025年5月2日​回覆

   Caroll, we regret to hear that your indulgent churrasco experience didn't meet your expectations, particularly with the timing and selection of cuts. We aim for diverse offerings and attentive service. Please contact us through our website so we can address your concerns and work towards ensuring a more satisfying visit. Thank you.
   

   請問這對你有幫助嗎？

6. L

   Liana

   Unspecified1則評論

   5.0

   在2025年4月29日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   I celebrated my 40th birthday, it’s so nice place 👌
   

   請問這對你有幫助嗎？

7. Y

   Yadi

   Unspecified1則評論

   5.0

   在2025年4月28日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Es una excelente experiencia mucha variedad y todo delicioso
   

   • 

   請問這對你有幫助嗎？

8. F

   Felicia

   Los Angeles12則評論

   2.0

   在2025年4月27日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Not a fan. Our waiter was changed three times (not the best carvers). The seating was horrible-with a reservation they want you to sit by the bathroom. Rude hostesses
   

   Fogo de Chão - Pasadena, CA已在5天前回覆

   Felicia, we apologize for the disruptions during your recent visit. We aim for a seamless and enjoyable dining experience and it appears we didn't meet those expectations. Our team would like to discuss your experience further to address your concerns. Please connect with us through our website contact form. Thank you.
   

   請問這對你有幫助嗎？

9. D

   Danny

   Los Angeles1則評論

   2.0

   在2025年4月27日用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 1
   4. 氛圍 2

   Good food, horrible waitress, rude and didnt care to do things properly
   

   Fogo de Chão - Pasadena, CA已於2025年4月29日​回覆

   Danny, thank you for sharing your thoughts. We're pleased to hear you enjoyed the food, although it's concerning to learn about your experience with the service. Our team would like to address this, so please reach out through our website contact form. We aim to provide a much better experience on your next visit. Thank you.
   

   請問這對你有幫助嗎？

10. G

    George

    Los Angeles3則評論

    3.0

    在2025年4月20日用過餐

    1. 整體 3
    2. 食物 5
    3. 服務 3
    4. 氛圍 3

    Second time I end up disappointed with Fogo. This time around I made a reservation for Best of Brazil for April 20th. I mentioned it in the reservation I made days prior to it. But not only did it take forever to get seated, when my party was finally sat down and we mentioned that we were there for the Best of Brazil, we were told that menu was not available that day, only the Full churrasco experience — for full dinner price. I would have appreciated a text or email informing me of the change in menu. Already being sat down, and trying to avoid embarrassment, we opted to stay. Service was poor as well. We did not get refills for water nor any of the other complimentary items. I love Fogo but communication and service at this location needs to improve.
    

    Fogo de Chão - Pasadena, CA已於2025年4月28日​回覆

    George, we appreciate you sharing your experience with us. Your feedback about communication and service is important to our team as we strive for improvement. We'd like to learn more about your visit and address your concerns. Please contact us through our website's form so we can work towards better service for your future visits. Thank you.
    

    有1​人認為這對他/她有幫助