Fogo de Chão - Pasadena, CA

Fogo de Chão - Pasadena, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   MARIAM

   Los Angeles4 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 5

   Understaffed, knowing they are fully booked, they only had service for half the restaurant. Meat was brought by our table maybe 4 times in an hour and the bottom leftovers that were over cooked. Saw only 3 types of meat. Super annoyed
   

   Fogo de Chão - Pasadena, CAResponded 3 days ago

   We're sorry that your visit left you frustrated. Our goal is to offer a memorable dining experience for each of our guests, and we regret that we didn't achieve this during your time with us. Please contact us through our website's contact form so we can address your concerns and work toward a better experience. Thank you.
   

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2. C

   Caroll VIP

   Los Angeles5 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Paid almost $100 for the indulgent churrasco experience. The place was packed, yet the gauchos were at about 10% staff. Over a two hour span of time, I was only offered picana once. But the sausage four times, which we weren’t the only table opting out waiting for the good stuff but they took so long it only pushed one to get food at the salad bar ;(
   

   Fogo de Chão - Pasadena, CAResponded 6 days ago

   Caroll, we regret to hear that your indulgent churrasco experience didn't meet your expectations, particularly with the timing and selection of cuts. We aim for diverse offerings and attentive service. Please contact us through our website so we can address your concerns and work towards ensuring a more satisfying visit. Thank you.
   

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3. L

   Liana

   Unspecified1 review

   5.0

   Dined on April 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I celebrated my 40th birthday, it’s so nice place 👌
   

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4. Y

   Yadi

   Unspecified1 review

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Es una excelente experiencia mucha variedad y todo delicioso
   

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5. F

   Felicia

   Los Angeles11 reviews

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Not a fan. Our waiter was changed three times (not the best carvers). The seating was horrible-with a reservation they want you to sit by the bathroom. Rude hostesses
   

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6. D

   Danny

   Los Angeles1 review

   2.0

   Dined on April 27, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Good food, horrible waitress, rude and didnt care to do things properly
   

   Fogo de Chão - Pasadena, CAResponded on April 29, 2025

   Danny, thank you for sharing your thoughts. We're pleased to hear you enjoyed the food, although it's concerning to learn about your experience with the service. Our team would like to address this, so please reach out through our website contact form. We aim to provide a much better experience on your next visit. Thank you.
   

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7. G

   George

   Los Angeles3 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Second time I end up disappointed with Fogo. This time around I made a reservation for Best of Brazil for April 20th. I mentioned it in the reservation I made days prior to it. But not only did it take forever to get seated, when my party was finally sat down and we mentioned that we were there for the Best of Brazil, we were told that menu was not available that day, only the Full churrasco experience — for full dinner price. I would have appreciated a text or email informing me of the change in menu. Already being sat down, and trying to avoid embarrassment, we opted to stay. Service was poor as well. We did not get refills for water nor any of the other complimentary items. I love Fogo but communication and service at this location needs to improve.
   

   Fogo de Chão - Pasadena, CAResponded on April 28, 2025

   George, we appreciate you sharing your experience with us. Your feedback about communication and service is important to our team as we strive for improvement. We'd like to learn more about your visit and address your concerns. Please contact us through our website's form so we can work towards better service for your future visits. Thank you.
   

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8. D

   Daryl

   Los Angeles2 reviews

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Easter was rough. From our past experiences they really struggle for holidays, but are great on regular times.
   

   Fogo de Chão - Pasadena, CAResponded on April 29, 2025

   Easter can be a challenging day, and we're sorry it didn't meet your usual positive experiences with us, Daryl. We appreciate your continued support and would like to understand how we can improve for future visits. Please reach out through the contact form on our website. Thank you.
   

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9. S

   Suj

   Los Angeles1 review

   1.0

   Dined on April 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   TLDR: Trash Service, Trash Food. If y'all feel like going somewhere to waste money on mediocre food and even worse service, then boy do I have the place for you. Allow me to introduce: Fogo De Chao, Pasadena. My social media feed kept getting ad's for a "Best of Brazil" promotion from Fogo De Chao. This promotion allows you to experience select menu items at a discounted all-you-can-eat price. I gathered a group of 6 and we decided to go and try this promotion out. Sounds fun right? WRONG. The instructions online indicate to mention the promotion when making your reservation, or to the staff as you are seated. If you told me saying "Best of Brazil Promotion Please" was a secret phrase for "give us the worst service and experience possible" I'd believe you. Not only were a majority of the meats we received dry/overcooked-burnt, we would have to constantly ask for anything to come to our table. It was funny because we were sat right in front of the kitchen entry where the servers would go in and out with the meats to bring to patrons, and yet we would continuously get passed without being offered anything. We even decided to group all 6 of our table cards together on the green side at the very edge of the table to indicate we were ready for service and yet that had no effect. Our initial server had red/orange hair, and I wish there was more to say, but meeting her at the beginning was the last we would ever see of her again. Not because she finished her shift. Oh no. She was there for the entirety of our visit, but rather tending to all other tables except for ours. Which is funny in and of itself, because while we were there it didn’t appear busy in the slightest. This left us to flag down servers by raising our hands hoping to catch their attention whenever we needed assistance. There’s more to say, but not enough characters to say it in. Just don’t go here.
   

   Fogo de Chão - Pasadena, CAResponded on April 18, 2025

   Suj, we're sorry to hear your visit didn't meet our standards and that you felt let down by both the service and food. It's important to us that all guests leave with positive impressions, and your feedback is vital. Please reach out to us via our website contact form so we can address your concerns. Thank you.
   

   2 people found this helpful

10. N

    Noel VIP

    Los Angeles14 reviews

    5.0

    Dined on April 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    An experience that left me talking about it the very next day. The service was on par with any fine dining establishment. The manager, Thomas, was the consummate professional and Nicholas, our server, was cordial. I will be back in the very near future. Thank you.
    

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