Fogo de Chão - Pasadena, CA

Commentaires sur le restaurant Fogo de Chão - Pasadena, CA de personnes qui y ont mangé. Selon des cotes récentes.

1. C

   Caroll VIP

   Los Angeles4 commentaires

   2.0

   Y est allé il y a 1 jour

   1. Cote globale 2
   2. Nourriture 1
   3. Service 1
   4. Ambiance 5

   Paid almost $100 for the indulgent churrasco experience. The place was packed, yet the gauchos were at about 10% staff. Over a two hour span of time, I was only offered picana once. But the sausage four times, which we weren’t the only table opting out waiting for the good stuff but they took so long it only pushed one to get food at the salad bar ;(
   

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2. L

   Liana

   Unspecified1 commentaire

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I celebrated my 40th birthday, it’s so nice place 👌
   

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3. Y

   Yadi

   Unspecified1 commentaire

   5.0

   Y est allé il y a 4 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Es una excelente experiencia mucha variedad y todo delicioso
   

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4. D

   Danny

   Los Angeles1 commentaire

   2.0

   Y est allé il y a 5 jours

   1. Cote globale 2
   2. Nourriture 5
   3. Service 1
   4. Ambiance 2

   Good food, horrible waitress, rude and didnt care to do things properly
   

   Fogo de Chão - Pasadena, CAA répondu il y a 3 jours

   Danny, thank you for sharing your thoughts. We're pleased to hear you enjoyed the food, although it's concerning to learn about your experience with the service. Our team would like to address this, so please reach out through our website contact form. We aim to provide a much better experience on your next visit. Thank you.
   

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5. G

   George

   Los Angeles3 commentaires

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 3
   4. Ambiance 3

   Second time I end up disappointed with Fogo. This time around I made a reservation for Best of Brazil for April 20th. I mentioned it in the reservation I made days prior to it. But not only did it take forever to get seated, when my party was finally sat down and we mentioned that we were there for the Best of Brazil, we were told that menu was not available that day, only the Full churrasco experience — for full dinner price. I would have appreciated a text or email informing me of the change in menu. Already being sat down, and trying to avoid embarrassment, we opted to stay. Service was poor as well. We did not get refills for water nor any of the other complimentary items. I love Fogo but communication and service at this location needs to improve.
   

   Fogo de Chão - Pasadena, CAA répondu il y a 4 jours

   George, we appreciate you sharing your experience with us. Your feedback about communication and service is important to our team as we strive for improvement. We'd like to learn more about your visit and address your concerns. Please contact us through our website's form so we can work towards better service for your future visits. Thank you.
   

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6. D

   Daryl

   Los Angeles2 commentaires

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 1
   3. Service 1
   4. Ambiance 5

   Easter was rough. From our past experiences they really struggle for holidays, but are great on regular times.
   

   Fogo de Chão - Pasadena, CAA répondu il y a 3 jours

   Easter can be a challenging day, and we're sorry it didn't meet your usual positive experiences with us, Daryl. We appreciate your continued support and would like to understand how we can improve for future visits. Please reach out through the contact form on our website. Thank you.
   

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7. S

   Suj

   Los Angeles1 commentaire

   1.0

   Y est allé le 17 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   TLDR: Trash Service, Trash Food. If y'all feel like going somewhere to waste money on mediocre food and even worse service, then boy do I have the place for you. Allow me to introduce: Fogo De Chao, Pasadena. My social media feed kept getting ad's for a "Best of Brazil" promotion from Fogo De Chao. This promotion allows you to experience select menu items at a discounted all-you-can-eat price. I gathered a group of 6 and we decided to go and try this promotion out. Sounds fun right? WRONG. The instructions online indicate to mention the promotion when making your reservation, or to the staff as you are seated. If you told me saying "Best of Brazil Promotion Please" was a secret phrase for "give us the worst service and experience possible" I'd believe you. Not only were a majority of the meats we received dry/overcooked-burnt, we would have to constantly ask for anything to come to our table. It was funny because we were sat right in front of the kitchen entry where the servers would go in and out with the meats to bring to patrons, and yet we would continuously get passed without being offered anything. We even decided to group all 6 of our table cards together on the green side at the very edge of the table to indicate we were ready for service and yet that had no effect. Our initial server had red/orange hair, and I wish there was more to say, but meeting her at the beginning was the last we would ever see of her again. Not because she finished her shift. Oh no. She was there for the entirety of our visit, but rather tending to all other tables except for ours. Which is funny in and of itself, because while we were there it didn’t appear busy in the slightest. This left us to flag down servers by raising our hands hoping to catch their attention whenever we needed assistance. There’s more to say, but not enough characters to say it in. Just don’t go here.
   

   Fogo de Chão - Pasadena, CAA répondu le 18 avril 2025

   Suj, we're sorry to hear your visit didn't meet our standards and that you felt let down by both the service and food. It's important to us that all guests leave with positive impressions, and your feedback is vital. Please reach out to us via our website contact form so we can address your concerns. Thank you.
   

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8. N

   Noel VIP

   Los Angeles14 commentaires

   5.0

   Y est allé le 16 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   An experience that left me talking about it the very next day. The service was on par with any fine dining establishment. The manager, Thomas, was the consummate professional and Nicholas, our server, was cordial. I will be back in the very near future. Thank you.
   

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9. B

   Ben

   Los Angeles8 commentaires

   5.0

   Y est allé le 13 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   I love Fogo de Chao , the service , I think is always 5 star.. the salad bar was good , soup selection was okey , the set up wasn’t that great but again soup taste good , and it could at least be a little warmer . Three of us went that night and one doesn’t it red meat at all, I did asked if she can have just the Taste of Brazil and the two will have the full experience , but can’t have that choice , anyway I think that should have been allowed but hey as what I’ve mentioned, service and all cuts were very good . I didn’t mind paying extra , I’ll be back again . One more thing Valet is $20 , self Parking , same structure $6 , so do the math. That $14 can get you 2 beers ! Cheers ..
   

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10. L

    Lindsey

    Unspecified1 commentaire

    1.0

    Y est allé le 12 avril 2025

    1. Cote globale 1
    2. Nourriture 2
    3. Service 1
    4. Ambiance 1

    Service very very slow. No one helped us unless we said something and server were rude
    

    Fogo de Chão - Pasadena, CAA répondu le 21 avril 2025

    We're sorry we missed the mark during your visit. It's concerning to hear about the delays and service attitude, as we aim for attentive and courteous care. Our team would like to address your concerns, so please reach out through our website contact form. Thank you.
    

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