Fogo de Chao - San Francisco

La comida muy buena y los plátanos asados no se diga, pero muy malo el servicio

Have been to a couple different Fogo de Chao restaurants in various cities and this one was probably the worst for service. When we first sat down we waited at least 10 minutes just for someone to attend to our table. When a server, not assigned to our section or table, noticed we had been sitting there he happily helped us with drinks and initial starts for dinner. Serving meat started slow.....In most locations, when you have your chip green, the servers come around regularly for offering meats. I waited at least 20 minutes at one point in dinner for them to bring around meat. The service just seemed really slow and they weren't as attentive in other locations. We ran out of polenta and there was no new sides brought out. As long as we stayed, I would have expected better service. It won't stop me from visiting another Fogo but I was expecting a better experience than what we got.

They made too many reservations still ended up waiting over an hour for a table.

Even we have reservation we still have to wait for 45 minutes. It was not worth the wait. I like the waiter but the food was not worth it. Won’t come back. Never

valentines weekend was a little different then what im used too for fogo, slowed the service a bit but still had a great time

Didn’t even seat us. Terrible.

I made reservations a week in advance, showed up an hour early to my reservations, and it took 3 hours for me to be seated. By the time i was seated they didn’t bring much meat out.

Horrible, waited for over two hour. Was skipped to be seated. The meat rarely came by table because they want you to get full off of salad bar. Waiter didn’t come by much, blew through a lot of money but would’ve had a better experience at an Outback Steakhouse for 1/4 the price. Had high hopes for this place but typically it’s management that lets a place deteriorate. Not going back

Didn’t even get past the door. Obviously overbooked or didn’t prepare well for Valentine’s Day, even with RESERVATIONS. I arrived @ 8:55 for my 9:00pm reservations and people were waiting in line to check in still from 8:15. I was then told from the front of the line it was a 40min wait, then they asked me to go wait in the back of the line (because I walked past the line to inquire about my reservation). They also mentioned they still intended on closing @ 10:30. Ridiculous.

Worst experience ever. Booked a reservation for 8 pm. When I arrived we were “checked in” to then wait 1.5hours for a table. Technically you “reserve “ but it really means nothing. They over book the table and make you wait. Everyone in the place was upset and waiting and the hostess didn’t do anything to a peace. Just lie to you that your table will be ready soon.

Then the food arrived cold to the table. Over salted. If I were you I would try a different steakhouse.

$125 for a babysitter. $40 for an Uber. Waiting in line in the cold for an hour to “check-in” for our 8PM Valentine’s dinner RESERVATIONS only to be told we’d have to wait another hour for our “reserved” table: priceless. We spoke to others who had been waiting for closer to two hours for 7PM reservations and knew we just all got suckered by greedy management who overbooked reservations on they biggest date night of the year. The writing was on the wall and we weren’t about to give up any more precious kid-free time. We bailed after an hour and went around the corner to the Thirsty Bear. Thanks Fogo! That’s the last time we skip every meal of the day because we were pining for you.

This was no doubt my worst experience at a restaurant. They have no idea on how to handle a big occasion like Valentines day, instead they overbooked and made people wait around for over 2 hours.

“Have a reservation? Great, hang outside the waiting area and we’ll text you when it’s ready” Guess what, you wait outside and you no longer exist. because they constantly bump you down the list for someone else with a later time slot who wanted to be seated.

Here’s what went down. My reservation was at 8pm, by 9pm they said it’d be another 20min. At 10pm still nothing, so I go back inside and check to see whats happening. As I’m in line to speak to the lady in charge of reservations, I over hear her giving tables to people with 8:30-8:45 time slots! Mind you there were still people outside with reservations for 8-8:30.

I wanted to give them the benefit of the doubt now that I finally got in but things didn’t get better. There were several empty and ready tables for at least 10min. Our waiter must of had another table to serve in a different building because she completely disappeared after dropping off the drinks, only reappearing at the end of our meal. However she was very quick to process our tab as soon as I put my card on the table.

The meat servers now took their time too. Apparently the trick is to have your plate filled with food already for them to notice you. Don’t bother with the green side card.

Now for the food, not much to say. Mediocre and half the meat was tough/chewy. The only good thing from this place was the grilled cheese, bacon wrapped filet mignon and salad bar (for once, no waiting involved)

Don’t get me wrong, the servers were all really friendly and I don’t blame them but the place is just slow and run inefficiently. Not worth the money or hassle. Find another brazilian steak spot that will treat you right and have better cuts of meat.

They overbooked would bad we waited almost 2 hours before leaving.

Awesome experience. Service was phenomenal and my plate was never empty.

Food was amazing as always! The outside waiting patio with complimentary sangria was a plus!

My most recent Fogo experience was in Chicago which was incredible all around. The quality of the food at this location was very inconsistent; the meat was cooked overly well done or rare(blue/moving) and didn't have much flavor. The service was fine and the atmosphere was nice but the quality of the food really missed the mark compared to our last visit.

Completely overbooked for Valentine's day! The restaurant was full of people waiting to be seated and the tables were squished in very closely together. They were not able to handle the number of people so the meat cuts we got were very repetitive and basic versus the selection that I'm used to getting from Fogo. Was hard to flag servers down to get the included appetizers and we were never even offered the mashed potatoes. When we left there was a line out the door and around the block of people waiting to get in for a reservation. We also didn't even get our Valentine's day promo card that was promised.

Might be better on a less busy night.

Always great experience!!! Food, ambiance & customer service is always exemplary

Host and management was horrible!

Overall quality food and large portions, although main area to improve on would be speed of service, as at times the meat is passed out relatively gradually (possibly by design). For lunch, I would say it is ok, and for dinner, I would say it is a good deal.

Interesting that 99% of Saturday's staff was new. Staff was good, but wondering what happened to familiar faces. I hope that Bartender Thomas lost his job in the transition.

Was a little loud.
Valet parking took awhile in arrival

I ask on my reservation for a quieter area for a business meeting dinner. They set us in a table beside the entrance door that was hammering each time someone comes in or out of your restaurant...
Drinks took about 15 min. to be orders and served. Cheese brad was not original, no fried mandioc or beef filet, garlic filet, cupin etc . I didn't see any deserts and was expection doce de leite , figo, flan, traditional ones in Brazil... Black beans and farofa was hided out side the buffet area. The buffet, no fresh cheese or canastra, no goiaba, pinha or figos etc...and we paid much morethen any Brazilian rodizio system in Florida or anywhere in Brazil. Total frustration!

Enjoyable evening

The food was so good both the salad bar and the cuts of meat. We came for restaurant week which included dessert and it was so good I left full and satisfied it was amazing! I love fogo and the people who work there!

Meat was over seasoned and over cooked. Service was good.

Food was often times undercooked. Lamb was raw — not rare. Nothing was cooked more than medium-rare, except for one cut. this fogo failed to meet the expectations of the ones I have been to in DC or NYC.

Market bar is great for lunch- fresh ingredients.

I will rethink 10000000 before returning to this place. I have been in several fogo de chão around the country and I have never had such a horrible service as yesterday 01-18 I made reservation for 8pm for just 02 people . I arrive there 7:55pm I check in and the hostess told me we a little busy but your table will be ready in few minutes so I ask how much minutes and she say 5 to 7 minutes I say ok great THEY LET ME WAITING FOR 42 MINUTES. I questioned 1 time about how long more we needed wait around 8:30pm and she say few minutes we busy so I waited until 8:42 for get a table. I totally understand a place may be busy but why then overbook sooo much people more than you can accommodate why don’t book the right amount and then everyone can get your table I don’t care wait 10 min but wait for 42 minutes ? So disrespectful with our time . We had other plans . And your hostess she is rude and should be more sincere and next time say the estimated time properly

Nate is the man and my new bff

We were with a group of 6 and were served friendly and promptly. The meat is very good quality but way too salty. The fresh bar had many different fresh vegetables, cheeses, cold meat/fish and tasted good. I missed potato-based dishes though. Wine is good but overpriced. Good place to celebrate with a group. Less qualified for romantic dinner.

Restaurant staff were very accommodating in reservation alterations. Thank you very much. The salad bar(buffet) counter food were quite bad, dried papaya and other veggies, very unappetizing. The staff came by rapidly to serve meat in the first 15 mins, afterwards, you hardly see their faces because the restaurant got busy I guess. Meat were mostly flavorless. All and all, not up to our par.

It was fantastic from start to end, very attentive and great staff!

Very good food, Excellent Service, Good for parties and groups.

Love this place - will return again and again

This is not just dinner but a whole experience, made even better by a fabulous waitress named Dee . Food was outstanding and in plentiful supply, would definitely recommend.

It was very uncomfortable to eat in a such a cold ambience!

Por la fecha no se puede tener un valor real de todo ya que asistió mucha gente pero no estuvo mal esperamos una hora para podernos sentar en una mesa aún con hora de reservación pero por ser 31 de diciembre ahí que reconocer que ahí situaciones que se pueden salir de nuestras mano pero todo bien .

I went here for New Years, and as you can probably imagine the line was out the door. Everything from the entrance, to the wait staff, to the food and drinks was amazing. If you’re like me and looking for a place that is not too “up-tight” but fancy enough to take a date or celebrate a special event, this is the right place. I am Uruguayan and meat quality is very important to us. Having said that, I have to say I was impressed. Everything was delicious!

Stuart ist absolut zu empfehlen!
Am Anfang mussten wir leider einige Zeit warten bis wir die Bestellung aufgeben konnten aber es hat sich auf jeden Fall gelohnt!