Fogo de Chao - Plano

Fogo de Chao - Plano 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. A

   Anatoli

   Dallas4則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The crew made our experience exceptional by providing personal attention and amazing meat .
   

   Fogo de Chao - Plano已在今天回覆

   Anatoli, thank you for sharing your experience! We're thrilled to know that our team's personal attention and quality cuts made your visit exceptional. We look forward to welcoming you back soon!
   

   請問這對你有幫助嗎？

2. E

   Elkin

   亞特蘭大2則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 1

   I’ve eaten at this location before and from reservations, service and valet I never had a complaint. However, this time it as nothing short than chaos. Mother’s Day is not an excuse to reduce the lever of service. When we arrived the lobby was packed with people, and I mean jam-packed that I thought I was at a game entrance not a restaurant, and some were waiting to check in for the same reservation time. I get that, but the hostesses were screaming out names to seat people. It seemed they overbooked. That whole process was chaotic and in poor taste. We waited over half an hour for a table. Once seated, we had to constantly remind the staff to bring the meats. One person on our party ordered a la carte and her food took half an hour to arrive. The whole experience was terrible and I have doubts about going back to this place, especially during a holiday.
   

   Fogo de Chao - Plano已在今天回覆

   Elkin, thank you for sharing your thoughts regarding your recent visit. We understand the importance of smooth operations during special occasions like Mother's Day, and we're sorry for the chaotic experience you had. Our team wants to address your concerns and work toward providing a better experience. Please reach out through our website contact form so we can discuss further. Thank you.
   

   請問這對你有幫助嗎？

3. S

   Scott

   Dallas6則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   We had a 6:15 pm reservation and did not get seated in almost 7:30. Hostess’ were completely overwhelmed and could not give an accurate seating time. No sign of management during this ordeal. No sign of compensation/free drink, something for our patience during this. We were served meats with high fat and only when we stopped eating and said we were done did we see the good steaks come by. We were told we only have 1.5 hrs to eat and we did take all of that time which was disappointing since the good meat service was lacking. If you want Brazilian Steak, EG Steakhouse is better!
   

   Fogo de Chao - Plano已在今天回覆

   Scott, we're sorry to learn about the challenging experience you described during your visit. We aim for timely seating and quality service, so it's concerning to hear your expectations weren't met. Our team would like to discuss your visit further. Please reach out to us through the contact form on our website so we can address your concerns. Thank you.
   

   請問這對你有幫助嗎？

4. J

   Jason

   Dallas7則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 2
   4. 氛圍 1

   Ok, my first mistake was booking Mother’s Day which we all know is crazy but with a 530 reservation, who expects to be seated an hour later at 630? The waiting area was insanity. So much so that when we finally got our table, we had peoples butts 6” from our heads all jammed in and the restaurant takes NO control over managing where people wait. They scream peoples names when their table is ready too. Want to listen to people scream while you eat? Go on a holiday apparently. Wanna wait in the dining room for your table? Go for it! You can wait anywhere no matter how annoying it may be for the people dining. We waited 15 min at our table once seated and had zero service. No water. No cards to flip over. I got a customer service rep who started our service and had to complain again to management because we literally couldn’t get food. Once we complained twice, things started to become fairly normal again but with all the aggravation, our dinner wasn’t enjoyable. For the $300 dollars we spent on 3 adults and a child, and the service we received, we don’t think we will ever come back…. And we came at least 4-6 times a year for when we have visitors or special occasions. While we did get offered free desserts because they knew how bad what was going on was, that isn’t what I go to Fogo for and a crème brûlée doesn’t make up for a crappy Mother’s Day experience with my wife and mother in law. Fogo…. If you can’t handle reservations on holidays, just don’t accept them but don’t take reservations, seat people 60-75 minutes late while telling them it will be 15-30 max and don’t smash as many people as you can to make more money and treat your customers like crap.
   

   Fogo de Chao - Plano已在今天回覆

   Jason, we're truly sorry for the experience you described during your recent visit, especially on such a special occasion. Our aim is for guests to enjoy their time with us, and it's concerning to hear this wasn't the case. Our team would like to discuss your concerns further to ensure future visits meet your expectations. Please reach out through the contact form on our website. Thank you.
   

   請問這對你有幫助嗎？

5. X

   Xuan-Du

   Dallas1則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Super busy Mother’s Day evening so understandable even though we had to wait almost an hour after our reservation time to be seated, service was a little slower because it was so busy and I feel like some of the meat servers never made it to our table. Overall it was good but I imagine on a less busy day everything would have been better and smoother.
   

   請問這對你有幫助嗎？

6. N

   Nghia VIP

   Las Vegas5則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Busiest day of the year for restaurants and especially Fogo but we had great service as usual! Love our Fogo!
   

   Fogo de Chao - Plano已在1天前回覆

   Nghia, it's wonderful to hear that you enjoyed the service on such a busy day! We're thrilled to receive your positive feedback and look forward to seeing you again soon.
   

   請問這對你有幫助嗎？

7. D

   David

   Dallas1則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Aline was our server and was phenomenal! She made sure that our water glasses never were empty and that our table received cuts of meat we asked for.
   

   Fogo de Chao - Plano已在1天前回覆

   Thank you, David! It's wonderful to hear that Aline's attentive service added to your enjoyment with us. We're glad she ensured your needs were met and that you enjoyed your dining experience. We look forward to welcoming you back soon!
   

   請問這對你有幫助嗎？

8. D

   David VIP

   Dallas1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 2

   Easily the worst dining experience I have ever experienced. I took my wife and sons out for an early dinner to celebrate Mother’s Day. When we arrived the restaurant had closed their entrance to the parking lot so we had to detour around the block. Still, we arrived on time for our 4:00 pm reservation. However, we weren’t seated until nearly 5:00 pm. We got some salads from their salad buffet, but we weren’t served any of the meats from their Gauchos for another 45 minutes. When they finally did come to our table with some meats, they were incredibly tough, chewy and tasteless. At one point, my youngest son went to the rest room, but came back saying he couldn’t use it because there was excrement on the floor. When we’d had enough, we were handed a $300 check. We done out quite a bit, but we had never experienced anything close to this level of ineptitude.
   

   Fogo de Chao - Plano已在今天回覆

   David, we're truly sorry to learn that your visit with us left you disappointed. Our aim is to provide a memorable celebration, and it's concerning to hear about the delays and service challenges you encountered. We'd like the opportunity to address this further. Please reach out via our website contact form so we can discuss your experience in more detail. Thank you.
   

   請問這對你有幫助嗎？

9. R

   Rodrigo

   Dallas1則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 1

   Had to wait 30 mins for our table even though we had a reservation. Also, had to ask many times for meat to be served to us.
   

   Fogo de Chao - Plano已在今天回覆

   Rodrigo, we regret to hear about the wait despite your reservation and the delay in serving our cuts. These aren't the experiences we aim for, and our team would like to ensure improvements. Please connect with us through our website contact form so we can address your concerns. Thank you.
   

   請問這對你有幫助嗎？

10. C

    Carol

    亞特蘭大21則評論

    5.0

    在2天前用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Excellent service. Salad bar was nearby and food was restocked despite busy service. Variety of meat was better than usual.
    

    Fogo de Chao - Plano已在1天前回覆

    Carol, thank you for your fantastic feedback! We're thrilled to hear about your experience with our Market Table and the variety of cuts. We hope to welcome you back soon!
    

    請問這對你有幫助嗎？