VM-GB-ERB2

Reseñas de VM-GB-ERB2 de comensales del restaurante. Basadas en valoraciones recientes.

1. A

   Anatoli

   Dallas4 reseñas

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The crew made our experience exceptional by providing personal attention and amazing meat .
   

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2. E

   Elkin

   Atlanta2 reseñas

   2.0

   Comieron hace 2 días

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 1

   I’ve eaten at this location before and from reservations, service and valet I never had a complaint. However, this time it as nothing short than chaos. Mother’s Day is not an excuse to reduce the lever of service. When we arrived the lobby was packed with people, and I mean jam-packed that I thought I was at a game entrance not a restaurant, and some were waiting to check in for the same reservation time. I get that, but the hostesses were screaming out names to seat people. It seemed they overbooked. That whole process was chaotic and in poor taste. We waited over half an hour for a table. Once seated, we had to constantly remind the staff to bring the meats. One person on our party ordered a la carte and her food took half an hour to arrive. The whole experience was terrible and I have doubts about going back to this place, especially during a holiday.
   

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3. S

   Scott

   Dallas6 reseñas

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 2
   3. Servicio 3
   4. Ambiente 3

   We had a 6:15 pm reservation and did not get seated in almost 7:30. Hostess’ were completely overwhelmed and could not give an accurate seating time. No sign of management during this ordeal. No sign of compensation/free drink, something for our patience during this. We were served meats with high fat and only when we stopped eating and said we were done did we see the good steaks come by. We were told we only have 1.5 hrs to eat and we did take all of that time which was disappointing since the good meat service was lacking. If you want Brazilian Steak, EG Steakhouse is better!
   

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4. J

   Jason

   Dallas7 reseñas

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 3
   3. Servicio 2
   4. Ambiente 1

   Ok, my first mistake was booking Mother’s Day which we all know is crazy but with a 530 reservation, who expects to be seated an hour later at 630? The waiting area was insanity. So much so that when we finally got our table, we had peoples butts 6” from our heads all jammed in and the restaurant takes NO control over managing where people wait. They scream peoples names when their table is ready too. Want to listen to people scream while you eat? Go on a holiday apparently. Wanna wait in the dining room for your table? Go for it! You can wait anywhere no matter how annoying it may be for the people dining. We waited 15 min at our table once seated and had zero service. No water. No cards to flip over. I got a customer service rep who started our service and had to complain again to management because we literally couldn’t get food. Once we complained twice, things started to become fairly normal again but with all the aggravation, our dinner wasn’t enjoyable. For the $300 dollars we spent on 3 adults and a child, and the service we received, we don’t think we will ever come back…. And we came at least 4-6 times a year for when we have visitors or special occasions. While we did get offered free desserts because they knew how bad what was going on was, that isn’t what I go to Fogo for and a crème brûlée doesn’t make up for a crappy Mother’s Day experience with my wife and mother in law. Fogo…. If you can’t handle reservations on holidays, just don’t accept them but don’t take reservations, seat people 60-75 minutes late while telling them it will be 15-30 max and don’t smash as many people as you can to make more money and treat your customers like crap.
   

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5. N

   Nghia VIP

   Las Vegas5 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Busiest day of the year for restaurants and especially Fogo but we had great service as usual! Love our Fogo!
   

   VM-GB-ERB2Respuesta enviada hace 1 día

   Nghia, it's wonderful to hear that you enjoyed the service on such a busy day! We're thrilled to receive your positive feedback and look forward to seeing you again soon.
   

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6. D

   David

   Dallas1 reseña

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Aline was our server and was phenomenal! She made sure that our water glasses never were empty and that our table received cuts of meat we asked for.
   

   VM-GB-ERB2Respuesta enviada hace 1 día

   Thank you, David! It's wonderful to hear that Aline's attentive service added to your enjoyment with us. We're glad she ensured your needs were met and that you enjoyed your dining experience. We look forward to welcoming you back soon!
   

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7. D

   David VIP

   Dallas1 reseña

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 2

   Easily the worst dining experience I have ever experienced. I took my wife and sons out for an early dinner to celebrate Mother’s Day. When we arrived the restaurant had closed their entrance to the parking lot so we had to detour around the block. Still, we arrived on time for our 4:00 pm reservation. However, we weren’t seated until nearly 5:00 pm. We got some salads from their salad buffet, but we weren’t served any of the meats from their Gauchos for another 45 minutes. When they finally did come to our table with some meats, they were incredibly tough, chewy and tasteless. At one point, my youngest son went to the rest room, but came back saying he couldn’t use it because there was excrement on the floor. When we’d had enough, we were handed a $300 check. We done out quite a bit, but we had never experienced anything close to this level of ineptitude.
   

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8. R

   Rodrigo

   Dallas1 reseña

   2.0

   Comieron hace 2 días

   1. Global 2
   2. Comida 3
   3. Servicio 2
   4. Ambiente 1

   Had to wait 30 mins for our table even though we had a reservation. Also, had to ask many times for meat to be served to us.
   

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9. C

   Carol

   Atlanta21 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excellent service. Salad bar was nearby and food was restocked despite busy service. Variety of meat was better than usual.
   

   VM-GB-ERB2Respuesta enviada hace 1 día

   Carol, thank you for your fantastic feedback! We're thrilled to hear about your experience with our Market Table and the variety of cuts. We hope to welcome you back soon!
   

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10. F

    Felix

    Dallas6 reseñas

    5.0

    Comieron hace 2 días

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Our experience was great the ambient was live and exciting service was great food was amazing lot better than other days probably bc it was Mother’s Day weekend! But in all we will go again!
    

    VM-GB-ERB2Respuesta enviada hace 1 día

    Thank you, Felix! We're thrilled to hear you enjoyed the lively atmosphere and wonderful service during your visit. It was a pleasure to have you celebrate with us, and we're excited to welcome you back. Join Fogo Rewards to access exclusive benefits on your future visits!
    

    ¿Te fue útil?