Fogo de Chao - Plano
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There was a very large party in our area so our table was continuously overlooked. We had to stop servers several times to ask for certain meats and they still overlooked our table. Our waitress was very nice but seemed incredibly overwhelmed. She walked past our table several times without asking if we were ok. We asked for more water and never received. We didn’t make a stink about anything but our dessert was comped which was thoughtful. We had to box our own desserts and weren’t offered a bag, when we asked for one we were told that they were very busy and ran out. Everyone was polite but for we we paid for our dinner the service could have been a little more attentive. We stopped going to the Addison location because the service had gotten so bad but tonight the Plano location wasn’t much better.
This is the best service I’ve ever had. Everything was amazing!!
We have been to Fogo several times before Friday and have liked it very much. Unfortunately the food on Friday was not good at all. Maybe because it was Valentine’s Day? The sirloin was really tough and the ribs were very chewy. The lemon pepper chicken tasted like they had used an entire dozen lemons on one piece of chicken. The gauchos with the food came by 6 times only. So we only got 6 pieces of food and 4 of them were bad.
Definitely not going back on a special occasion.
Valentine’s Day to Remember
The food was great but the service was a bit slow. Understandably so as it was valentine's but maybe up the staff for those kind of nights.
Made a reservation weeks ago and we had to wait over 30 minutes for our table. I then did not appreciate your hostess response when I asked how long it was going to be when checking in? I certainly think It was a reasonable question with everyone waiting. Just because people “checked in” before me, I checked in 5 min prior to my appointment/reservation. If I was 30 mins late for my reservation, would you still seat me? Nope you wouldn’t. So, why should we accept that? Also the restaurant was incredibly loud and crowded. Our original bill was wrong when someone added a whole bottle of wine when we had sparkling water. When when our waitress asked what kind of water we wanted; I thought you had in house sparkling water. She could have said Pellegrino. The $4.00 is not a big deal but a point on how I feel it was snuck in. Just really disappointed.
Great service, great food
The service was terrible. We had to wait 30 minutes for a cocktail and had to keep asking for food. The waitress laid the check on our table without even a thank you. Worst Fogo we’ve been to.
Just not on Valentines day. We were out in an area on the restaurant we'd never even seen before. The waiters didn't come in the room at all. We had to continue to get the attention of an employee in the room to get the waiters to come to our table or we would've starved to death
Fogo de Chao was amazing. We have been to EG steakhouse in the past and found it very similar. I personally recommend Fogo de Chao over EG. Due to the ambiance and the experience. It is much more lit up, not as crowded seating, kind outgoing staff. Overall I found it more welcoming and less “exclusive” as EG came off as. The staff was fast and quick with service and our server was amazing. Will definitely be back in the future for events and recommend it to family and friends.
Terribly slow service for meat deliveries. INCORRECT BILL. We were charged dinner prices for the lunch menu. It took half an hour to get the corrections. We were charged almost $20 for 2 glasses of champagne that was brought to our table as complimentary drinks.
First time ever coming to a Fogo de Chão but my husband has gone quite a few times to the Addison location. The ambient was very loud overall but beautiful. The food was very good but not a lot of variety (my husband is saying the Addison selection is better). Service at the beginning was ok but it became exceptional once the manager Nicolau stepped in and made our from something forgettable to something memorable.
It was amazing, food was great, service was great as well. Definitely want to come back.
I was not happy because we were table at middle of the road. It is hard for waitress came and serve meat for us. I will not be back with large group , maybe for couple only
Hospitality and food was great. We had a reservation and still had to wait 20 minutes, to be sat in a corner table shared with the wall on one side, where we were seated we weren’t noticed half the time by the runners. We will return but, just a dissatisfying visit.
I spend a wonderful birthday celebration!
Celebrated Valentine’s Day early. The food was delicious as always. The service was exceptional. Perfect place to take your special someone. Dessert was amazing! See you next time
Awesome food anh plus A service
We enjoyed our dinner, service was great. Waitress asked if she could send over any specific cuts of meat. Salad bar is always fantastic, we always fill up on the delicious meats, cheeses and roast veggies. As far as ambiance, it was disappointing to see men in tank tops and shorts allowed in for dinner on a Saturday night. Dress code is supposed to be smart casual. Even restaurants at resorts by the beach require long pants and shirts with sleeves for dinner. Come on management! Step it up!
We celebrated our son’s 21st birthday! It was the perfect place-amazing service, incredible selections at the salad bar and absolutely scrumptious entrees!
Our server was excellent. He and the staff checked on us constantly making sure we had the meats we wanted.
Overall a great wonderful time. The service was amazing. They were very attentive. Everyone was happy to serve us. I would say that the lighting was a little bright. The most disappointing was the market table. Left a lot to be desired. Lots of cold vegetables. The garlic mashed potatoes were oily and starchy. The meat made the meal though. Perfectly seasoned and cooked to our liking. I only had to say I wanted well done (due to pregnancy) once and all servers were filled in on my preference. We got some truly delicious cuts of meat. We left lamenting that we didn't eat more.
My Sister and Brother-in-law were celebrating their 4th Wedding Anniversary. It was his first experience and it AMAZING! Stephanie provided extraordinary customer service as well as the manager stopped by to inquire about the service. The food was scrumptious!
Birthday dinner and food was amazing they were great with our kiddos as well
4th time at this location. Was not impressed.. The service team and management seem to neglect the patrons in the corner of the room. We ordered a bottle of wine a didn't receive it until 15 minute later. I also did not nearly have as many cuts of meat come around to me and i made sure my card was always on green. I'm assuming the lack of service was probably because we were in the corner of the restaurant.
Seafood tower is listed as an appetizer, but it can be a meal by itself! Everything was perfect, not to mention free valet parking. 👍🏻
We went for my Son’s 16th Birthday. They had a blast. Little expensive but worth every penny.
This is third bad experience my wife have had at this location. It took 15 minutes for us to receive the wine we had ordered. Note, it was a Sunday evening and they were not busy. Our waiter did not bring us a plate for the main dinner; one of the gentlemen serving the meats actually brought us plates and our sides. The meats were sub par. There was hardly any seasoning to thwm and tasted very bland. I ordered coffee with my dessert, but the coffee never showed up. It seems this location is full of trainees instead of experienced waitstaff. We will not be visiting this location again.
No complaints with the food. Both the meats and market bar were excellent. Added bonus given that it was early Sunday afternoon; the market bar had waffles and an omelette station.
Service was lacking. Our waiter disappeared after taking our order. One of the few times he did reappear, I asked for an additional drink which he never brought. When we were done with our main meal, waited for him to ask if we were done or wanted dessert but he never came. We eventually stopped another waiter to get our check.
One other weird note. We were there for a special occasion (birthday), which I mentioned when asked while making the reservation. Nothing noting the special occasion happened while we were there.
The service could have been better. Also: for $52 a person I could go to a steakhouse and get a better meal
Service was great. Our server was awesome and the food was very good too. I didn’t like that I had to wait and extra 30 minutes even though I had a reservation, but that was the only negative
Had a reservation at 7:45pm. Arrived at 7:45. Then had to wait an additional 45 minutes to be seated. At an ordinary place I’d say waiting after a reservation is acceptable, but at a high end establishment I except a lot better accommodation to those who have a reservation than those who don’t. Unacceptable and embarrassing to my guests.
The food was good as usual but I was disappointed with our time here. We made reservations with a note that it was our anniversary. We do this every year at a different upscale restaurant and this is the first in 9 that didn't even acknowledge our anniversary. Plus the service was not great, my husband had to hunt someone down twice and we waited 15 min just to get a receipt and only saw our head server one time. They tried to seat us at bar table that was a little bigger than a frisbee initially, before showing us to a normal table-for-two when we turned the first down. I expected more for what you pay to eat here. Will go back to the "other" Brazilian steak house next time.
Great food , drinks and ambiance. The issue was that the service was very slow. It was super crowded and the staff was working hard but still very slow.
Waiter didn’t check on us for cocktail refills, we probably would have drank more but the waiter was mia, atmosphere was great.
It took 15 minutes for the appetizer, served after the meat service started. The drinks came very late as well and the fun was really when the potatoes came after everyone was thru eating. I do not think I would go back or recommend it to anyone.
I Like, Very nice! I am a college student so it was a bit out of my price range but my GF and I were celebrating our 4 year anniversary so I thought it would be worth it. Definitely had some great sex after. Thanks FOGO
Food was old. Meat was dry.
Very good value for lunch. Great selection and service was outstanding as usual.
It was good, I would go again