Fogo de Chao - Kansas City

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1. OT

   OpenTable Diner

   Kansas City

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food4service1ambience3

   Second time in a row there that service has went downhill and gotten worse both times. First time was a very rude hostess. This last time it was the overall service. Meats were few and far between first hour we had maybe 4 meats that stopped by our table. Yet the table to right of us in 30 minutes a server stopped by them 7 times and over the course of the hour they were served 11 times to our 4. The waiter if he did not give all the meat he had to that table of 4 he skipped our table and went straight to another table to the right of us. It took us nearly 20 minutes to get someone to refill our glasses. We complained to some gentleman about the lack of service and he said that would be corrected immediately. While they have ear pieces he spent the next 20 minutes taking to other tables. About a hour and a half in we had a total of 7 meats come our way. By this time my party was done they are more of the very limited salad bar and then we left. Overall we paid 200 dollars to eat a salad bar. Not worth the money and staff didn’t seem to care we were unhappy with the service. As much as we loved fogo I doubt we will be back now. For the price we paid for essentially a salad bar with a few slices of mixed meat thrown in we could have had great steak dinners elsewhere in KC for the same price. If you think my complaint is one off, take a look at their reviews over the past 9-12 months. It is full of bad reviews for poor service.

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2. CN

   CNDAStJ

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Made reservation but had to wait a tad bite longer to be seated. Food was good, loved atmosphere, service was good, nothing bad to say.

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3. SC

   SamuelC

   Central Coast

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   overall4food5service4ambience4

   Staff had some trouble dealing with the Saturday night crowd. Overall though it was still a good experience.

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4. SM

   SilkeM

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food3service1ambience1

   So disappointed, had reservations for 1915 took 30 min to get a table. No waiter to serve us. Drinks never came , Mahi Mahi never showed. Our hostess/waitress was busy with the other tables. No refills on drinks( water). Had to flag someone else down to get our bill. $200 for food with zero service. Will not be back and will not recommend to others.

   Fogo de Chao - Kansas CityResponded today

   We apologize for the delay, as we take reservations seriously. Our team should always be circulating to ensure you have everything you need. Your feedback will be reviewed, and please consider giving us another chance in the future. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

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5. OT

   OpenTable Diner

   Kansas City

   1 review

   1.0

   1 review

   Dined on May 15, 2022

   overall1food3service1ambience2

   Went with party of 5 for graduation dinner. Bathrooms filthy Salad bar not stocked and way less gourmet than it used to be. Asked 5 times to get some beef filet… got it 10 minutes before we wanted to leave. You can look around the restaurant and not see a single guacho server in the entire dining room. Had a server with two weeks experience as a server. Sorry but last time I will be going. I give the KC Fogo about a year left. Very sad. It was my go to celebration place.

   Fogo de Chao - Kansas CityResponded 6 days ago

   We are saddened to learn we may no longer be your go-to place for celebrations. Our guests deserve nothing short of attentive service and a wonderful atmosphere. Your feedback will help us to make improvements where needed. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

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6. OT

   OpenTable Diner

   Kansas City

   1 review

   5.0

   1 review

   Dined on May 15, 2022

   overall5food5service5ambience5

   Buen servicio en especial agradeciendo a Sergio que hace que sea mucho mejor el servicio.

   Report
7. TG

   TGully

   St. Louis

   7 reviews

   3.0

   7 reviews

   Dined on May 15, 2022

   overall3food2service2ambience3

   Made reservations for daughter’s college graduation dinner several days before event through Open Table. Even showed up (from out of town) 2 hours before scheduled reservation to ensure all was well and no hiccups. Returned to the restaurant 15 min before scheduled time, was told our tables were being set up, but were not seated until 30 min after our scheduled time. No server approached our table for at least 20 minutes and when someone finally did, she shared that she was not assigned to us but would help us anyway 😳. Went without water, straws and other table needs for well over 45 minutes. Our first time eating there and the explanation as to how the menu and food options were set up was minimal and confusing despite our repeated questions. Spoke to manager who worked to improve our experience and while she was helpful, 2 people still did not receive their meals. We were somewhat compensated but still ended up paying for an experience we did not enjoy. It may have been memorable but not enjoyable.

   Fogo de Chao - Kansas CityResponded 6 days ago

   We apologize for the extended wait time, as we never want to inconvenience our guests. Our team strives to provide prompt service and we will be addressing this we our staff to ensure your next visit exceeds your expectations. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

   Report
8. SJ

   SandraJ

   Kansas City

   8 reviews

   3.0

   8 reviews

   Dined on May 15, 2022

   overall3food4service2ambience2

   We have been to this location on the plaza many times, but this time did not meet our expectations of our previous visits. Our server, Natalia greeted us and took our drink orders. While we received part of the drink order; we did not receive the remaining. We asked several times about the order, including the involvement of other servers. Finally after about 5 times (re-ordering our drink with another server), another partial drink order came. One member in our party never did receive his drink order. (None of our drink orders included alcohol). Unfortunately we never saw our server Natalia again. We pray that all things were well with her, but we never found out what happened to her. In the end another server, Simone took charge in serving us and rendering the bill. She was very kind and nice to us. The food was good, although there wasn't a lot of choices on the 'market place salad bar'.

   Fogo de Chao - Kansas CityResponded 6 days ago

   Sandra, we are disappointed to learn we did not meet your expectations, as we take pride in serving meals that leave our guests completely satisfied. We would appreciate the chance to address your dissatisfaction, as your opinion of us means everything. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

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9. OT

   OpenTableDiner

   Kansas City

   14 reviews

   vip
   2.0

   14 reviews

   Dined on May 15, 2022

   overall2food2service1ambience2

   Our first time here last October was less than stellar - food was okay, service slow and inattentive. We decided today to try again today (Sun. for lunch for four people. When we arrived at 12:30, there were very few diners. But shortly after that, the place filled quickly. Our waiter checked in with us initially while we were waiting for the other two diners to arrive. However, after the others arrived at 12:30, and after waiting/trying to capture his attention across the room for about 15 minutes to place our drink and food orders, we had to flag him down. We said we all wanted to order the lunch bar plus one meat side, which, although the website said that order was permitted, he said no, it was "only the brunch menu or the full experience" today. Dismayed at the web misinformation, two of us decided on brunch, and the other two for the full experience. The brunch bar was really disappointing. Really not more than a std lunch bar yet more than twice the published web price. When we first visited the hot bar, there was one wait staff preparing waffles and a line. No omelets. By the time we gathered our salads, the omelet/waffle table was abandoned. The rest of the hot bar promised as part of the brunch was out of sausage and candied bacon. The soup was missing a ladle! The potato/rib hash(?) looked like it had been on the warmer too long. While the salads on the bar overall were varied and fresh, it could have used more frequent re-stocking. We ordered four cocktails, but only got two and had to once again chase down wait staff to get two more, which took another 10 minutes after we already had our food. The meats offered did not contain any lamb and only pork sausage, a bit of sirloin and chicken. Nothing spectacular. We did not know, until checking their online menu after we left, that the "experience" AND "the brunch" were stated to offer us cheese bread, polenta, mashed potatoes and carmelized bananas. We got NONE of that! Total: $210! We won't be back.

   Fogo de Chao - Kansas CityResponded 6 days ago

   It's disappointing to learn we didn't earn your complete satisfaction, especially after the wonderful experience you received last time. We appreciate you taking a moment to share your feedback, as our team always wants to improve for our guests. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

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10. OT

    OpenTable Diner

    Kansas City

    3 reviews

    vip
    5.0

    3 reviews

    Dined on May 15, 2022

    overall5food5service5ambience5

    Fantastic service, incredible food. Things were a little slow due to staffing and high volume, but we had an incredible time regardless.

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11. J

    Jake

    1 review

    3.0

    1 review

    Dined on May 15, 2022

    overall3food5service2ambience4

    Food and the server were great. We made a reservation for 7:30pm and weren’t seated until 8pm. We had to ask the hostess who was by herself two separate times if our reservation was ready. I realize this isn’t the hostess problem but where was the management/support? Our server was great and the food improved the experience. I Would probably come back but not on a weekend, because it was organized chaos.

    Fogo de Chao - Kansas CityResponded 6 days ago

    Jake, we appreciate you taking a moment to share your honest feedback with us, as this allows us to better serve our guests moving forward. We look forward to earning your five-stars during your next visit with us. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

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12. AA

    AdrianA

    Tulsa

    1 review

    3.0

    1 review

    Dined on May 14, 2022

    overall3food4service1ambience2

    Kansas City location: Worst service we have ever received at this location. It was as if they considered us irrelevant from the beginning. The first out of the maybe 3 waiters/waitresses we had didn’t even bring us water. Ordered drinks took a good 20+ minutes to get to us. Every time we were waited on was due to me flagging someone down, not the staff doing their job. As custom, my family always tips minimum 15 percent, which I did but was very hesitant to. 15% today was incredibly generous.

    Fogo de Chao - Kansas CityResponded 7 days ago

    Attentive service is important, Adrian, and we deeply apologize for falling short of your expectations. We hope to restore your confidence in our location, so please consider returning in the near future. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

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13. MM

    MarlinM

    Kansas City

    1 review

    2.0

    1 review

    Dined on May 13, 2022

    overall2food1service2ambience2

    This was the first time that I have ever left a Brazilian Steakhouse still hungry. At first, all they brought out was over cooked meat. Beef was all very well done. Chicken was also over cooked as was the pork. We asked for the servers to bring some stuff that was in the medium rare range. We waited nearly 30 minutes before anyone brought anything out, let alone anything properly cooked. The stuff that was brought out had little to no taste. We had one server get us a piece of beef finally that was not over done. We each got one sliver and then we never saw anyone bring anything out again. I stuck my green flag to my forehead for about 10 minutes just to see if anyone would try to bring us anything at all. They did not. We eventually gave up on being served anymore meat.

    Fogo de Chao - Kansas CityResponded 7 days ago

    Marlin, we love to deliver our guests consistently great experiences, so we're sorry we missed the mark. We would appreciate the chance to invite you back for the quality experience you deserve. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

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14. S

    Shanhun

    Kansas City

    10 reviews

    4.0

    10 reviews

    Dined on May 13, 2022

    overall4food5service4ambience5

    Fogo had their summer dishes on the market table and it was the best I’ve had there in years. I only had the market table and they had so many vegetables, salads, and other Cuban dishes, there was barely enough room to put them all. Excellent! Hubby had the full experience and although the meat was also excellent, he had to wait a long time for the meat to come around. They asked at the beginning of our meal what he preferred and he said he really wanted lamb chops. They passed around mostly chicken. Not a lot of red meat and no lamb. We were ready to go when they finally brought them out. He didn’t complain because it’s such good quality.

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15. OT

    OpenTable Diner

    Kansas City

    1 review

    1.0

    1 review

    Dined on May 11, 2022

    overall1food5service1ambience4

    Service was very slow we were not offered all the meats that were on the menu. The ticket was all wrong - our server was nice I just don’t think the restaurant is run well!

    Fogo de Chao - Kansas CityResponded on May 13, 2022

    We apologize for the extended wait time, as we never want to inconvenience our guests. Our team strives to provide prompt service and should always be circulating to ensure you have everything you need. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

    Report
16. OT

    OpenTable Diner

    Phoenix

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    Great vibe

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17. GG

    GregG

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service4ambience4

    We where very excited to try this, our reservation was 45min behind. No communication on how long we would have to wait once we checked in and was told to wait. We didn’t see all of the cuts of meat offered. We put in a request for filet 3 times it never came. Salad bar was 1/2 empty and didn’t get replenished until near the end of our meal. Was not worth the $190 bill + tip for the experience. Food was tasty but just an upscale buffet that didn’t deliver on what they said they offered. When you pay that much for a dining experience and they don’t deliver its very disappointing. Will not be back, first and last visit.

    Fogo de Chao - Kansas CityResponded on May 10, 2022

    We understand communication is important, Greg, and we deeply apologize for disappointing you. We hope you give us a second chance to earn your trust in the near future. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

    Report
18. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food2service4ambience4

    it was okay. would only do it once.

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19. RC

    RichardC

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service1ambience3

    I’ve tried to give this place a few attempts over the 4x I’ve been here. The service was still sub par. The food quality is the best thing. Service was extreme slow. No refills on soda. We had to flag the meat servers down just to get food. Then they tried to charge us an extra charge. The wait staff just hasn’t improved for the prices that are paid for the this higher end restaurant should reflect in the quality of personnel. I will not return.

    Fogo de Chao - Kansas CityResponded on May 10, 2022

    Our mission is to provide top-notch service, Richard, and we are sorry that we missed the mark. We will be sure to review your comments with our team, and we hope to have another chance in the future to make it up to you. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

    Report
20. LW

    LWolfe

    Kansas City

    24 reviews

    vip
    1.0

    24 reviews

    Dined on May 8, 2022

    overall1food2service1ambience1

    Worst experience ever at Fogo De Chao - been a customer for years and will never go back. Poor service, salad bar not stocked, meat guys took ages to get to the table. Even the salt & pepper shakers were empty, asked for full ones, took 30 minutes and asking again to get them. Noise level was deafening, had to shout to be heard next to my husband. They woefully underestimated fast apace and full bookings and the experience was horrible.

    Fogo de Chao - Kansas CityResponded on May 10, 2022

    We always want our guests to have an amazing experience, so we are disappointed to hear this. Your satisfaction is important to us, and we hope to have a chance in the future to give you a better experience. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

    Report
21. JF

    JamesF

    Kansas City

    2 reviews

    5.0

    2 reviews

    Dined on May 8, 2022

    overall5food5service4ambience3

    When on Mothers' Day and it was busy. Got off to a slow start, but when it did get started it was excellent.

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22. OT

    OpenTable Diner

    Kansas City

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food4service2ambience4

    First time here. 40 min wait despite having a reservation. Servers coming by with the different meats were scarce and we had to reach out to our server twice. She was very attentive and did a good job. Overall not worth the cost given this level of experience and questionable value with outstanding service.

    Fogo de Chao - Kansas CityResponded on May 10, 2022

    Our guests should always receive a consistent flow of cuts, and we are sorry that we missed the mark. We appreciate your taking a moment to provide your feedback, and we hope to have another chance in the future to make it up to you. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

    Report
23. KS

    KrisS

    Kansas City

    1 review

    4.0

    1 review

    Dined on May 7, 2022

    overall4food5service5ambience5

    The food an atmosphere was amazing. The people serving the meats were amazing and kind. Our waitress was very lax, 2 people in our party didn’t get their food after an hour wait, and the waitress wasn’t apologetic, and did nothing to fix the situation. The manager was FANTASTIC and fixed the situation-my father-in-law is very particular when it comes to food and was a restaurant owner himself. He was very upset, but the manager came and spoke with him, lowered himself to talk with him and found out what he needed. WE WILL DEFINITELY GO BACK OVERALL GREAT EXPERIENCE.

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24. SE

    StacyE

    Kansas City

    1 review

    5.0

    1 review

    Dined on May 5, 2022

    overall5food5service5ambience4

    Best service we ever had!

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25. OT

    OpenTable Diner

    Kansas City

    1 review

    5.0

    1 review

    Dined on May 3, 2022

    overall5food5service5ambience5

    Alexis and her team made our birthday experience a 10/10! I would give them a raise for their quality of service and commitment to making the night a special one.

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26. OT

    OpenTable Diner

    Kansas City

    1 review

    vip
    2.0

    1 review

    Dined on May 2, 2022

    overall2food4service1ambience2

    Horrible service. It took way to many times asking to get drinks…and over 20 minutes waiting…for drinks. Great meats. Won’t be back. Disappointed.

    Fogo de Chao - Kansas CityResponded on May 3, 2022

    We apologize for the delay, as we never want our guests to leave disappointed. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.

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27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food5service5ambience5

    New date spot all the good was very good! And service was excellent!

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28. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food1service1ambience1

    Terrible exp . No meats and service was slow slow

    Fogo de Chao - Kansas CityResponded on May 3, 2022

    Your experience at Fogo should have been amazing and we are sorry to hear that the service was less than satisfactory. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. We value your feedback and we'll be sure to review it with our team so that we can give you a better experience next time. Thanks.

    Report
29. TR

    ThomasR

    Kansas City

    4 reviews

    vip
    4.0

    4 reviews

    Dined on April 30, 2022

    overall4food4service3ambience3

    Great time but service was slow. But overall pretty good!

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30. u

    ubet426

    Kansas City

    3 reviews

    vip
    2.0

    3 reviews

    Dined on April 26, 2022

    overall2food4service1ambience2

    We've come here annually for birthday dinners and I think this was our last visit. There are too many quality restaurants on the plaza to spend this much for poor service. Also the restaurant just wasn't as clean and welcoming as usual. The market table had many items empty and not refilled in the 90 minutes we were there. We had to go find the hostess to get refills on water and you'd think with a table of five they'd bring two plates of polenta and bananas since there's only four pieces of polenta per plate. Just a horrible experience an a waste of $300. The meat was good, everything else, not so much.

    Fogo de Chao - Kansas CityResponded on April 28, 2022

    Continuously offering refills and sides is very important, and we apologize for keeping you waiting. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you, and please feel free to return when you're ready.

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31. OT

    OpenTable Diner

    Monterrey

    1 review

    2.0

    1 review

    Dined on April 25, 2022

    overall2food3service3ambience2

    Food bearly ok, salad bar pretty poor, ambience poor….

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32. TS

    TheresaS

    Kansas City

    10 reviews

    vip
    4.0

    10 reviews

    Dined on April 24, 2022

    overall4food5service5ambience4

    Nice servers... seemed very busy. The food was great and the servers with the meats came by often. Loved the market bar. All good.

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33. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    1.0

    1 review

    Dined on April 22, 2022

    overall1food4service1ambience2

    The service was horrible. Ordered a drink, Asked for more water, ordered dessert and they never came nor did our bill. Our waiter just was gone.

    Fogo de Chao - Kansas CityResponded on April 25, 2022

    We are disappointed to learn of your recent visit, as your time is valuable to our team. We're sorry for letting you down, and we'll be sure to address this feedback with our team. We hope this doesn't keep you from visiting us in the future.

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34. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 17, 2022

    overall3food5service1ambience1

    Was celebrating a birthday Passed our reservation time we had to keep checking in with hostess even had to wait after text confirm that our table was ready. Waited 20 mins for someone to ask for our drinks Had to get up and call a waitress. Got charged 5 for water with lemon when we asked for the special limeade and manager refused to take the price off because we asked for more drinks. No one was available to complain about our drinks and were 35-40 into eating and of course drink the water with lemon Because we were thirsty

    Fogo de Chao - Kansas CityResponded on April 26, 2022

    We apologize for your wait as we greatly value your time. We hope that you will give us another opportunity to make it up to you. Best.

    Report
35. OT

    OpenTable Diner

    Kansas City

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service4ambience4

    Easter Day brunch

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36. OT

    OpenTable Diner

    Kansas City

    3 reviews

    vip
    2.0

    3 reviews

    Dined on April 17, 2022

    overall2food3service1ambience3

    Do not go on Easter!

    Fogo de Chao - Kansas CityResponded on April 19, 2022

    Every experience should be wonderful, especially when celebrating a special holiday, and we're sorry to see we did not earn your full support. We hope you give us a second chance to provide you with the incredible visit that you deserve. Thank you.

    Report
37. JB

    JessicaB

    Kansas City

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food5service4ambience5

    Overall, amazing place! Food was spectacular. For the price just would have expected them to be flawless. However, it was a holiday and server mentioned it was the busiest he'd ever seen the place. They really needed another couple of people helping out the one person running the omlet and waffle bar. Won't be back on a holiday but looking forward to another visit on another occasion.

    Report
38. P

    Ptcounselor

    1 review

    5.0

    1 review

    Dined on April 17, 2022

    overall5food5service5ambience5

    Easter brunch was amazing and the service was impeccable. Farrah was our main server and she took great care of our table. The place was packed, but we never sat long waiting for food. Highly recommend!

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39. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food4service4ambience3

    We had a wonderful time! Our server was great and the food was good. The only con was that we were right under the airconditioner and it was going full blast so it was very cold.

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40. JM

    JoeM

    Kansas City

    22 reviews

    4.0

    22 reviews

    Dined on April 16, 2022

    overall4food5service4ambience4

    Great selection of meats and options from the salad and side item bar!

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