Fogo de Chao - Dunwoody

Commentaires sur le restaurant Fogo de Chao - Dunwoody de personnes qui y ont mangé. Selon des cotes récentes.

1. T

   Taresa

   Atlanta15 commentaires

   2.0

   Y est allé il y a 1 jour

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 4

   We have unfortunately learned that Fogo cannot maintain the same high-quality service during busy times—so we strongly advise avoiding holidays, weekends, or peak periods. From the outset, our experience was unacceptable. Despite having a reservation, the host seated another family with a similar name—Terrece instead of TARESA—because she failed to properly confirm the reservation details. This mistake was not only careless but set a terrible tone for what was supposed to be a special evening: my husband’s 40th birthday dinner. The situation only worsened. Our reserved table was given to another large party, and we were relegated to the so-called “covered” patio—in January, where we were left to endure an uncomfortable, freezing experience. What should have been a memorable celebration quickly became a disaster. After expressing our dissatisfaction, we spoke with Beatriz, who attempted to make amends by comping four of the 16 full churrasco services we paid for that night. Based on this gesture, we decided to give Fogo another chance for Mother’s Day. Unfortunately, this was yet another mistake. Once again, the service was severely lacking. Despite ordering full churrasco, we had to repeatedly request core items like picanha, lamb, and filet, while other options—like ribeye, bacon-wrapped filet, and pork belly—never even made it to our table. Instead, we were served only chicken and sirloin, leaving us waiting endlessly and eventually too full from the salad bar to continue asking. Twice now, Fogo has demonstrated a clear inability to deliver on its promises, even during important occasions. This consistent failure is simply unacceptable, and we are left deeply disappointed. The only reason I didn’t give them a one-star review is because I know what Fogo is capable of when they actually deliver the exceptional service they’re known for. When they get it right, it’s absolutely worth it. But that’s clearly only when they aren’t overwhelmed and failing.
   

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2. W

   Wendy VIP

   Atlanta10 commentaires

   3.0

   Y est allé il y a 1 jour

   1. Cote globale 3
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   I love Fogo and dine here at this location often, so today was a fluke since it was a holiday - but I wouldn’t recommend coming here on a holiday. It was chaotic and service was horrible at this price point.
   

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3. G

   Gavin

   Atlanta2 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Maria and the rest of the staff were great! Food was wonderful.
   

   Fogo de Chao - DunwoodyA répondu aujourd'hui

   We're so pleased to hear about your experience, Gavin! Maria and our team are dedicated to making each visit memorable. We're thrilled you enjoyed the food and the service. Hope to see you back soon for more!
   

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4. J

   Jeffery VIP

   Atlanta19 commentaires

   5.0

   Y est allé il y a 2 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Kimberly was fantastic. The service was outstanding, and the meal was great
   

   Fogo de Chao - DunwoodyA répondu il y a 1 jour

   Jeffery, thank you for sharing your feedback! We're so glad to hear that you received outstanding service and enjoyed your meal with us. It's always wonderful to know our team made your visit enjoyable. We can't wait to welcome you back for another great experience!
   

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5. T

   Taki

   Atlanta10 commentaires

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Always have a great value at this restaurant. The new server was friendly and efficient, we felt very comfortable.
   

   Fogo de Chao - DunwoodyA répondu il y a 2 jours

   Taki, we're glad you enjoyed your visit and appreciated our team's hospitality! It's wonderful to hear that our new server contributed positively to your experience. We hope to welcome you back soon!
   

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6. D

   Darrin VIP

   Atlanta1 commentaire

   2.0

   Y est allé il y a 3 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 3
   4. Ambiance 4

   I've been to Fogo many times and this, was a very disappointing visit based on my previous visits. I am used to them bringing a lot of meat around regularly when your card is green. For the first time, we struggled to get them to serve us much meat. At one point we sat for a solid 30 minutes before I finally asked. Then they came around slabbing loads of meat on our plates, whether we wanted it or not. Problem was they only served us half the menu and kept bringing the same meats. They did not bring us a variety. We were a party of 14 celebrating a graduation and spent $1,600. Definitely didn't get our value out of the meal. Also, while they took our dessert order, they turned the restaurant lights up bright and clearly wanted us to leave.
   

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7. E

   Elizabeth

   Atlanta1 commentaire

   1.0

   Y est allé il y a 4 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 4

   My family and I have eaten at this location for years. Tonight was my last night. My daughter and I ordered the chicken experience rather than the full churassco one because the steak lacks flavor from past visits. We were overlooked the first 30 min after being seated. In total we were served 2 pieces of chicken thighs even though men kept passing our table with chicken legs and bacon wrapped chicken (which we really like). I asked the guy who brought our first piece of chicken to bring us the bacon wrapped; even our waitress but never received it. We were so disappointed. Our friend who was with us ordered the full experience and was overlooked to the point he stopped the main guy who repeatedly walked by us why we weren’t being offered cuts of meat. By this time our table had been cleared. This man goes and gets a new plate and placed 4 pieces of meat on it. No silverware, napkins, nothing on the table but a plate of meat. We got up and left.
   

   Fogo de Chao - DunwoodyA répondu il y a 3 jours

   Elizabeth, our team is truly sorry to hear about your recent experience, as it doesn't reflect the attentive service we're committed to providing. We appreciate your continued support and would like to address these concerns. Please reach out to us through our website contact form so we can work towards ensuring a better experience for you in the future. Thank you.
   

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8. T

   Tamara

   New Orleans10 commentaires

   5.0

   Y est allé il y a 4 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   As usual our dining experience was excellent last night at Fogo de Chao! Be sure to join their rewards program if you dine there often…we were able to use our rewards coupon and a birthday coupon that made the cost of our meal an even better value! Bring your appetite…it’s a lot of food!!
   

   Fogo de Chao - DunwoodyA répondu il y a 2 jours

   Tamara, thank you for sharing your experience! We're delighted you enjoyed your meal and found value in using the rewards. We look forward to having you back soon!
   

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9. B

   Brittany VIP

   Chicago 5 commentaires

   2.0

   Y est allé il y a 5 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 4
   4. Ambiance 4

   The service is always good but I do not recommend going within a couple hours of them closing. We didn’t realize that the restaurant closed at 9:30pm when we made an 8:30pm reservation. We had to wait at the bar for over 20 minutes to accommodate our reservation. Once we were finally seated (closer to 9pm) the meat selections were limited and slow to come around, the sides and bread came out cold, and overall the experience was passable but not nearly as great as it has been in the past. Again, I attribute this to the late reservation.
   

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10. D

    Dedi

    Atlanta1 commentaire

    2.0

    Y est allé il y a 6 jours

    1. Cote globale 2
    2. Nourriture 2
    3. Service 1
    4. Ambiance 2

    Have been to this location multiple times and always great, but unfortunately not the case in my last visit. Sat on a table separated from the rest of the restaurant, meat not coming and side dishes (polenta, fried banana, etc) were brought in when we were almost finished. Simple example - pao de queijo, we had one serving and never came back. Servers used to be welcoming and asked types of meat and preferences - absolutely not my experience in the last visit.
    

    Fogo de Chao - DunwoodyA répondu il y a 4 jours

    Thank you, Dedi, for sharing your experience with us. It's concerning to hear about your recent visit, and we apologize for missing the mark. We would like to work toward ensuring your next visit is more in line with your past experiences. Please contact us through our website so we can address your concerns. Thank you.
    

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