Floor 13 Rooftop Bar

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1. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 6 days ago

   overall1food1service1ambience3

   The best I can say is that it was an oddly underwhelming experience.

   Report
2. OT

   OpenTable Diner

   Hawaii

   1 review

   3.0

   1 review

   Dined on January 29, 2023

   overall3food5service5ambience5

   Food and drinks are delicious!!! The service was excellent. Great place!

   Floor 13 Rooftop BarResponded 6 days agoThanks for coming up to visit us!

   Report
3. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on January 28, 2023

   overall3food1service4ambience5

   Celebrating a new job

   Report
4. MZ

   MarielaZ

   Washington DC

   10 reviews

   vip
   2.0

   10 reviews

   Dined on January 22, 2023

   overall2food2service4ambience3

   Great view but food was not what I expected. Ordered a cheese platter that looked like someone just googled “charcuterie platter” and threw some easily-found ingredients on a board. Expected it to be full of people to watch sunset but was mostly empty, might have been too cold, not enough heat lamps I think.

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5. E

   Emily

   Indiana

   7 reviews

   4.0

   7 reviews

   Dined on January 15, 2023

   overall4food5service5ambience4

   We loved the drinks and food. Our waitress was fabulous and the location is great. The group next to us was very young and had passed the borderline into obnoxious, using loud and foul language during the majority of our reservation, which put a damper on the experience.

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6. T

   chrisT

   1 review

   5.0

   1 review

   Dined on January 14, 2023

   overall5food5service5ambience5

   We wanted a cool place for Friday the 13th and we found you guys- You did not disappoint!! Beautiful place, views and cocktails! We hope to visit again someday.

   Floor 13 Rooftop BarResponded 6 days agoThanks for coming up to visit! We can't wait to have you with us again!

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7. A

   Antoinette

   1 review

   5.0

   1 review

   Dined on December 31, 2022

   overall5food5service5ambience5

   Great drinks, wonderful atmosphere, nice service. Would recommend!

   Report
8. AB

   AndrewB

   1 review

   2.0

   1 review

   Dined on December 31, 2022

   overall2food1service1ambience4

   In no way were the drinks nearly good enough to justify the price. The food was abysmal and I would have rather gnawed on the table we were sitting at than be presented with trash like that again. To top off the overpriced evening the entire wait staff lacked any personality and it was clear why when the bill already included their tip.

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9. TP

   ToddP

   1 review

   3.0

   1 review

   Dined on December 31, 2022

   overall3food2service3ambience4

   Not bad. So so. Need a better menu as there are only five items. Decent views

   Report
10. CB

    ChristianB

    1 review

    2.0

    1 review

    Dined on December 30, 2022

    overall2food5service2ambience5

    Overpriced and not attentive staff. I'm generally a very easy going guest so this is an unexpected bad review from me.

    Report
11. OT

    OpenTable Diner

    Phoenix

    1 review

    4.0

    1 review

    Dined on December 30, 2022

    overall4food3service4ambience5

    The ambiance was amazing! However, the food was just okay. We ordered the meat & cheese board, sliders, and flatbread pizza. Overall, the food was very bland. The pickles on the meat & cheese board were grocery store cheap pickles. When we tried to order the s’mores board (which is one of the reasons we came here), we were informed that they ran out of the fire component, so we could not order them. That was pretty disappointing. When we ordered drinks from the holiday menu, when asked if I didn’t like the drink if I could get another one, I was told no. We were really looking forward to good food and drinks, but it wasn’t what we expected for a $200 order minimum for our party of 4.

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12. NB

    NicholasB

    Seattle

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Nice place to go out for a good time. Excellent meatballs and drinks.

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13. OT

    OpenTable Diner

    Phoenix

    1 review

    5.0

    1 review

    Dined on December 29, 2022

    overall5food3service5ambience5

    It was nice! I read bad reviews, but we had a great time and enjoyed ourselves. Our waitress was great with time and she was friendly.

    Report
14. L

    Lovinmamma

    San Francisco

    1 review

    4.0

    1 review

    Dined on December 29, 2022

    overall4food1service4ambience5

    They had no cheese on cheese board and not many food options. Drinks were great but small

    Report
15. BA

    BrandyA

    1 review

    3.0

    1 review

    Dined on December 27, 2022

    overall3food3service1ambience4

    I was quite disappointed with the expedition of the food and drinks. There were only about 20 people there and it took 40 mins to get our first drinks to us and another 20 for the two appetizers we had ordered when we first sat down. For a 90 min experience, you would think they would try to get things out in a reasonable time frame.

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16. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food1service1ambience1

    My husband and I went to the Floor 13 Miracle pop up bar. We had a HORRIBLE experience. We came up the elevator and was not greeted or acknowledge for about 10 minutes. Many servers walked past us and nobody said anything (should have been our first red flag). We were finally seated and then waited 15 minutes for our server to come over. Our server then tells us it is last call. So for our hour and a half reservation we get to order one round of drinks. We order drinks and ask about food, of course they say the kitchen is already closed. The only reason we did order drinks is because if we left we’d be charged the minimum of $25 a person. We eventually get our drinks and they are mediocre at best. We get the check and there’s a 18% automatic charge for the servers tip, which was never mentioned before. It makes sense though as the servers know they have a guaranteed tip and do less than the bare minimum. I would not waste your money or time to go here. It is a HUGE disappointment!

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17. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food1service1ambience4

    Had a reservation at 8:45, didn’t sit down until 9:15. Two people walked in after us and were quickly seated while we still had to wait. Once we finally got seated, no one approached us until we had been there for 20+ minutes. All while the people sat before us were greeted AND served drinks and food. Just an awful experience full of people who clearly don’t want to be there. The only good thing about this place was the bartender who should be the only one getting tips paid out to him. Will never go here again and will never suggest anyone to go here. Terrible experience.

    Report
18. c

    cafebustelo

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food3service4ambience5

    This was a cute and fun festive outing with family or friends. The bar was decorated with so many lights and it was beautiful. The food and drinks are more expensive than most other bars but I thought the drinks were strong enough where it didn’t seem exorbitant and all the food was very fresh and tasted good. Our server was kind and friendly. It took some time in between orders to receive food/drinks or order more but the bar was also busy so it wasn’t too bad. Would go again for the vibes for sure.

    Floor 13 Rooftop BarResponded on December 27, 2022Thank you for the review and for coming up!

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19. TM

    TerinaMatthewsDavis

    Charlotte

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food4service5ambience4

    Overall it was a good experience. The drinks were a bit overpriced but the view was amazing. It would have been appreciated if the server had offered to take our photo.

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20. S

    Stef

    Phoenix

    5 reviews

    vip
    5.0

    5 reviews

    Dined on December 25, 2022

    overall5food4service5ambience5

    I was super skeptical about coming here because of so many bad reviews, but we had a great time and the food and drinks were delicious! Our reservation was for 5:15pm on Christmas Eve. We arrived a couple minutes early and were greeted and seated immediately. There were I think three other tables of people already there when we sat down. A party of 6 arrived at the same time as us and we’re seated right after us. Our waitress Cynthia brought us waters right away without even asking if we needed any, and she took our order right away. The drinks came up pretty quickly and were really good, which was a pleasant surprise because I don’t really drink and I’m super picky. My fiancé got the Christmas Cricket and loved it. I got the Christmapolitan and really liked it. I enjoyed the rosemary garnish across the glass; the aromatics it gave while taking a sip really added to the drink. Our meatballs (6 in an order) took a while to come out, but it wasn’t a big deal. They definitely tasted like they came from frozen, but were quite tasty. Perfect thing to tide us over until dinner later in the evening. The music was enjoyable (remixes and covers of Christmas songs) and the ambiance was nice. We had blankets on our laps which was really nice and didn’t need a heater. All in all, we stayed for about an hour or so, but didn’t feel rushed to leave or anything. By the time we left, it was pretty full. We really enjoyed the entire experience and would definitely come back (I suspect that the earlier times are a better experience compared to later if I had to guess why there’s such a juxtaposition amongst the reviews for this place). We plan on going to the one in Santa Barbara this coming week if we can get in!

    Floor 13 Rooftop BarResponded on December 27, 2022Thank you Stef for the review! We love the Christmapolitan too!

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21. c

    copaluke

    Phoenix

    1 review

    2.0

    1 review

    Dined on December 24, 2022

    overall2food1service1ambience5

    Food, drinks and service were all subpar. The only saving grace was the location and decorations.

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22. I

    Ibrahim

    1 review

    4.0

    1 review

    Dined on December 24, 2022

    overall4food4service5ambience5

    Great location with amazing service! Server Jeff treated us very well! It is a bit pricey and they add a 18% service fee which was not disclosed before hand. However was worth it for a Christmas gift!

    Report
23. JM

    JanieM

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food3service5ambience5

    Such a cool spot with excellent Christmas cocktails and a festive vibe. We’re adding it to our annual traditions from here on out.

    Floor 13 Rooftop BarResponded on December 27, 2022Thanks for coming up! See you again soon!

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24. OT

    OpenTable Diner

    Denver

    1 review

    vip
    3.0

    1 review

    Dined on December 23, 2022

    overall3food3service1ambience4

    Horrible service. 33 minutes to get our first drink.

    Report
25. MT

    MTrue

    1 review

    2.0

    1 review

    Dined on December 22, 2022

    overall2food1service1ambience4

    My partner and I were excited to try Miracle Bar after seeing it on Instagram. I made a reservation days ahead of time, and we commuted about 30 minutes to get there, but the experience ended up being quite disappointing. We arrived on time to our reservation where a kind and polite hostess seated us right away. It then took 30 minutes to be acknowledged by an apathetic server who seemed to be unhappy with our presence. Being a themed Christmas bar, I guess I was expecting a little more merriment, but our server hardly spoke to us beyond “do you know what you want”, no greetings or pleasantries. That’s fine, I’m sure they’ve been busy and short staffed as this seems to be the usual these days. The hostess who seated us ended up being the one to bring our drinks out to us. She honestly seemed to be pulling most of the weight for the entire bar; we saw her greeting/seating guests, bussing empty tables, running drinks/checks… meanwhile servers were hardly ever seen. The drinks were fun and festive and served in cute Christmas glassware. I didn’t love the flavor of mine, but that’s no one’s fault other than my own; I picked the drink and it wasn’t particularly to my taste. We would have tried more than one each had the server been more attentive. We sat with empty drinks for a long time before we were able to catch the hostess and request our check. Once the check came, we were informed of the added %18 gratuity. Ah, a guaranteed tip…this must be why service is lackluster. Although they force the %18, they do still give you not one, but two additional tip lines on your receipt. Needless to say, I didn’t add any additional tips. I hope the %18 goes in full to the hostess, she deserves a raise for doing more than her fair share.

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26. OT

    OpenTable Diner

    Phoenix

    2 reviews

    5.0

    2 reviews

    Dined on December 22, 2022

    overall5food4service5ambience5

    Our waitress was AMAZING! We had Stephanie during our reservation and she killed it! Our group of 6 had Mulled Wine, Yippie Ki Yay, and Egg Nog. The Yippie Ki Yay Mother F***er during the Miracle bar for Christmas time is WAY too strong to even enjoy. (Of course personal preference…) and felt like the drinks for as pricey as they are should pack a punch while also tasting decent. Other than that, the experience is always amazing and highly recommend for a special occasion to make a reservation.

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27. LJ

    LoriJ

    1 review

    4.0

    1 review

    Dined on December 22, 2022

    overall4food2service4ambience5

    It was a great time! The drinks were cute, the ambience was great. The food was a bit lacking. I wish they had more food options and they ran out of some food pretty early.

    Report
28. s

    sylvia

    1 review

    5.0

    1 review

    Dined on December 22, 2022

    overall5food5service5ambience5

    Wow, we had a wonderful time on Dec ember 21 at Floor 13. What a great place for any type of celebration. The food was better than anticipated, the place was clean and the service was spectacular. The drinks were fabulous and the decorations were beyond description. Wow, thank you Stephanie and the Hilton!

    Floor 13 Rooftop BarResponded on December 27, 2022Thank you for your review! We will be sure to share with Stephanie as well! Please come visit us again soon!

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29. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on December 21, 2022

    overall2food3service2ambience4

    I’m not even sure the host looked at us/welcomed us/smiled… not even once, and also needed to ask for my name on the reservation 3 times. The food was ok, nothing to rave about. The drinks were mediocre at best. For a Christmas pop up bar, the only thing they really had going for them was the decor and the ambiance. Loved that there was a santa clause, and very thoughtful that they had blankets in each chair. It was very confusing to have 3 different expectations for the tab minimum for a party of 3… the physical menu said $150, their website said $75, and open table said $50. Nonetheless of course gratuity was automatically included, which was surprising providing the level of Service (mediocre), quality of food and drinks (meh), and not to mention the size of our group (3). I personally don’t feel that the 18% was deserved for the experience, but I’ll won’t complain ok much being that it’s Christmas time, and they were probably busy, short-staffed, etc. I wouldn’t go back or recommend to anyone, at least not for the price.

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30. S

    Santaself

    1 review

    2.0

    1 review

    Dined on December 20, 2022

    overall2food2service2ambience4

    We had a table of four so the minimum was $50 apiece which we didn’t mind but the options were lacking in food. One of my friends have the chai drink it was so bad, but the other drinks we had were pretty good. But our service was poor. It took forever to get two s’mores orders. And then when we finally got one, he forgot to put the other one in so we had to wait for that one which took up a lot of our time so we were late leaving our reservation. It took forever to get our bills to get paid and out the door. Overall, it was a nice place that was decorated nicely. Overall value is not worth the minimum per person, it’s good for two drinks maximum….

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31. TT

    TTwdm

    Des Moines

    1 review

    5.0

    1 review

    Dined on December 20, 2022

    overall5food5service5ambience5

    Absolutely magical and amazing Christmas experience! Would recommend to all!

    Floor 13 Rooftop BarResponded on December 27, 2022Thank you for the review and for coming up!

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32. OT

    OpenTable Diner

    Phoenix

    1 review

    4.0

    1 review

    Dined on December 19, 2022

    overall4food2service4ambience5

    We made reservations to go following the Cirque du Soleil show. We’d seen videos and photos posted of this fun Christmas bar. We were seated pretty quickly, with nice blankets to use on our laps. It wasn’t very busy but they were turning away walk-ins. The heaters weren’t working when we asked to turn them on and it was fairly breezy so it felt rather cold. The drinks were good but the food was not! The flat bread was served cold, the cheese wasn’t even melted. We asked to get a fresh one, which appeared like it just went in a microwave for a minute…Do not recommend!! The s’mores was a cute setup but definitely not worth $24!! The sterno barely toasted the marshmallows, in fact it would just light them on fire. We ended up just eating the chocolate bars, fudge stripes and strawberry by themselves b/c we couldn’t even toast a marshmallow to make a s’more. It’s hard to recommend it to someone else that’s never been.

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33. OT

    OpenTable Diner

    Las Vegas

    1 review

    2.0

    1 review

    Dined on December 19, 2022

    overall2food1service1ambience3

    We had an 8:15 reservation. We had to wait another 15 minutes to be sat. There were preselected menus for drinks and food. We were sat at a visibly dirty table that smelled like dirty dish water and had to ask twice for it to be wiped down. Between 8:30 and 8:45 we had to waive down a server and order a drink. We were never asked about food and finally gave up due to the poor service.

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34. JN

    JNicole

    1 review

    1.0

    1 review

    Dined on December 17, 2022

    overall1food2service1ambience1

    We waited over an hour to get waters and then it took an additional 30 minutes to get our food and drinks. Service was not good. Price is not worth it.

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35. BN

    BrittneyN

    1 review

    2.0

    1 review

    Dined on December 17, 2022

    overall2food1service4ambience4

    Food and drinks were terrible. The service was good and so was the atmosphere. The food and drinks were absolutely not worth the price and the drinks were pretty terrible.

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36. OT

    OpenTable Diner

    Los Angeles

    14 reviews

    vip
    5.0

    14 reviews

    Dined on December 17, 2022

    overall5food4service5ambience5

    Adorable Christmas theme, cocktails all pretty good, and thankfully they did hand out cozy blankets. Great staff and service. Music was a little loud so little hard to converse, and it was very cold so more heaters would be nice. Otherwise it was a great experience!

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37. DT

    DaisyT

    1 review

    1.0

    1 review

    Dined on December 16, 2022

    overall1food3service1ambience4

    Worst service I have ever received. Due to the fact waitresses tip is already calculated into the bill. Waited 40 mins after our reservation to get a table. That was after having to go up and remind them we were waiting after watching them sit people that came in 30 mins after us. We had to fetch a waitress 15 mins after that to take our order. We only ordered one round of drinks since we never saw any waitresses after that. Watched other tables have to get up and walk to host stand to find their waitresses as well to order and get the bill. Drinks were not worth their price. Old fashioned was made with cheap liquor. Go someplace else.

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38. B

    Brittney

    Phoenix

    2 reviews

    3.0

    2 reviews

    Dined on December 14, 2022

    overall3food1service1ambience3

    Showed up for the Miracle Pop Up bar and was throughly disappointed. We were seated at a table that had just had patrons that had just left and the table wasn’t cleared. We had to ask for it to be cleaned off. We were never offered water and once we finally ordered drinks, we were never checked on again. We were ready to leave and then saw that there was an 18% gratuity added to the check. Mind you there were only two of us and we only had one drink. I don’t know, it just wasn’t what I was expecting and the poor service made it even more sad.

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39. KH

    KristinH

    New York Area

    1 review

    1.0

    1 review

    Dined on December 14, 2022

    overall1food1service1ambience5

    The Christmas lights and decor was the only nice thing. The service was very slow. The drinks were small and took a very long time. The food tasted like a hospital cafeteria and everything was extremely overpriced. I would not return despite the nice view and decor.

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40. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on December 14, 2022

    overall2food1service2ambience3

    We went to the miracle pop up last night and I feel compelled to leave a review. I hate leaving poor reviews but it was so underwhelming and disappointing. It was absolutely freezing and there were not enough heat lamps to keep people comfortable. We waited an hour for a meat and cheese board that was supposed to look like a wreath. It was a couple pieces of meat, cheese, grapes and kale. I truly could have built a prettier and tastier board in 5 minutes. Drinks are $18 and no one in our group liked them. We ordered mulled hot wine that was served cold. They were out of 2 out of the 5 items on the food menu. We ordered the turkey sliders which had the pointy stem parts of the green beans on then. We had to pick them out of our teeth. Decorations were cute but no better than any other restaurant decorating for the holidays. It wasn’t worth feeling hungry, the huge bill or freezing our tails off. We left and went down the street to a cocktail bar with fantastic food, holiday themed drinks and beautiful decor for half the price. The staff were nice but did not seem attentive. They seemed overwhelmed and in over their heads. Sadly, we will not be back.

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