Firejacks - Stevenage

Staff very polite and attentive. Food was great and very fast service. Overall great, thank you.

The staff are very friendly and helpful.
The design of the table we sat at was faulty and a drink slid off of the table because the table top is at an angle. Although this caused some wet trouser legs, the staff were quick to help us and replaced the drink free of charge.
The food was served hot, but wasn’t full of flavour, and the choice is limited. However the new menu is coming, so it could all change... 🤞🏼

Nice but have a discount code... bit toppy

Good food, great service

Think they forgot our order. Had to wait nearly an hour for the food!!!
Was very nice when it finally arrived

Everything was going well, our waitress was lovely and the cocktails were nice. When our food came it was brought over by a different member of staff. We noticed it was the wrong food, we ordered shrimp starter to come with the mains but she had brought over mozzarella sticks (they might have been called mozzarella fingers or something like that). When I mentioned this to her the lady shouted ‘mozzarella sticks’ at me three times as I tried to hand them back. I was a bit shocked and it caused a bit of a scene as other guests started to look over. She then came back with the shrimp and at this point we noticed we had been given regular fries instead sweet potato that ordered so I told her this, she then did and overegragerated puff of her cheeks, rolled her eyes and walked away, no apology at all. My partner and I just looked at each other is shock! I have had bad service before but this was crazy, almost unbelievable. I called our waitress over and explained, at this point I was a combination of shocked, angry and embarrassed. I explained we would like to leave, we had lost our appetite and also felt conscious that other guests were looking over to see what was going on which made us uncomfortable. The manger then came over and offered us the whole meal for free and promised to deal with the rude waitres. But we declined as we just wanted to leave. Easily my worst ever restaurant experience!

Ate here twice last week. Had good service and nice lunch both times. Easy parking

Ordered a tonic water with ice and Lemon, was given a warm empty glass so waited for that to be changed. Waiter seemed to be on a different planet and unkempt. Collected empty plates while we were still eating. Needs re training, never happened before but will still be back. Happy New Year!

* extremely noisy.
* 2 steaks ordered, 1 medium/1 medium rsre. Waitress asked us who ordered which - then gave us the wrong ones! My partner had covered his with mustard before we realised so we were unable to swap.
* My partner was advised by the waitress that a particular drink on the menu was a beer - but it turned out to be a lager, which he wanted to avoid.

Family Christmas get together- food & service was excellent. Lively fun atmosphere. Great family dining

I went with my 8 year old. Simple menu choice, prompt service, clean plates from both of us.

Was really disappointed with the service. We sat for 15 min's before anyone would take even our drink order and that was done by the bartender as he felt bad for us waiting so long. The waitresses were gather at one end of the bar this entire time with their phones out sharing pictures and whatever between each other.

A manager was nowhere to be found through all of this, so was very appreciative for the bartender. After 30 minutes, our waitress finally came to the table to take our order. I must say, that the food came out within another 15 minutes and the order was correct.

Both of us had ordered a burger and when we picked them up, noticed that the buns were ice cold, like they had just came out of the refrigerator. The meat was warm, but the cold bun really put us off. When we finished the meal, I used their website to pay our bill as I wasn't prepared to wait for our server to return with a check. This worked on the first try.

I was really looking forward to eating here as I had always enjoyed the food and service when it was Coast to Coast, but it seems the same level of service, menu selection, and quality was left out in favour of saving money. Eat here at your own risk!

I live 45 minutes from Stevenage, but have become a repeat customer already! I had pre-theatre dinner with my mum and the food and service were fab. The cocktails are good value and actually taste of the alcohol they contain rather than a feeble whiff as you get at other restaurants.

I will definitely be visiting again.

Poor service, cold food and people were sending food back

A bit over priced for the food you get. I would say food was average but not amazing.

Excellent service from our waitress Rebecca. The quality of the food and drinks is well above average for the typical American themed restaurant. The tables are spacious and you are not penned in with other diners. Very good value for money. Will definitely visit again.

Second time here and just as good as the first. Only one niggle - sweet potato fries were cold but steak was lovely

Friendly staff, amazing food and made my husbands birthday lunch special

Amazing food as always and excellent service from Beth who was working her first shift with a section all to herself!

First visit & will be back.
Couldn't fault the service from the moment we stepped in the door.
Food was delicious

We came for my daughters birthday. The food was lovely, steak was cooked perfectly .
Bit noisy though.
The waitress was lovely and very helpful, I think her name was Hayley.

Another spectacular visit to Firejacks! Incredible service and food and an amazing atmosphere! Plus the value is SO GOOD!

The food was excellent the staff were attentive and delivered a very friendly outstanding service the dining area was a very clean and chilled environment able to see meal being prepared cocktails and milkshakes were absolutely gorgeous will definitely be going back and would definitely recommend to anyone whether it's a family affair or a night out with mates

Really good food with lots of variety! Service was great and it's really good value! The atmosphere is great and nicely decorated!

Great food and quick service as well

Nice meal. Decent value and really very good service.

Ordered cocktails, looked and tasted like a fruit squash. The steak fajita was very fatty and oily, chips were tasteless and dry. Service was good. I've been to Coast to Coast a few times over the years, always expecting it to have improved, I won't be going back again.

Service was good and the ambience was nice, however the food was, at best, poor. The burger buns were stale and frozen. The waffle was rubbery. The sweet potato fries were cold

All the above lead to a poor eating experience and not what I was expecting. I doubt I will return, due to the disappointment

Visited on Mother’s Day with my wife and 2 children. The service was excellent. We were very surprised at how quickly the main meals came out. The food was good quality and the children’s menu excellent value with a good selection.
The Happy Hour cocktails were also good value and quality, but I feel that a larger selection of drinks could be added to the Happy Hour menu.
The menu isn’t the cheapest, and a few of the items I feel are overpriced compared to local alternatives - for example the 10oz Ribeye at £24.
Overall a good experience and will visit again