Firejacks - Basildon

Slow service considering it wasn’t busy
No side plates with our starters
Plates taken away whilst eating

The food and the service is great. Got the nachos and loaded waffle fries. A.M.A.Z.I.N.G

Firejacks hadn't got our booking through opentable, apparently not compatible with their pc system. So not a good start. Found it expensive as you have to pay for extras. Good nice but not worth it. Service very slow won't be going back

Been to the restaurant twice now and both times open table have not even made contact with firejacks so there is no point reserving at all never using this app again

Unfortunately after 6-6 trips we had our first bad one on Sunday. They had issues with the Open Table app and wasn't expecting us, the service was very slow and we just couldn't the attention of staff and when we asked for milkshakes as a treat for the kids were told they didn't have any milk... (there are supermarkets nearby) we will try it again.. but wanted to post a review in the hope management see that the standards which originally drew us in (i.e. super friendly staff, high levels of service etc) appear to be dipping.... hopefully just a blip.

Please book direct with restaurant as they do not receive bookings from Opentable, therefore there was no reservation for us. Luckily the staff found us a table on a very busy Saturday night.

Post cinema meal. Good food and value. Great service

Service was okay but we had to call for attention when it came to paying. Chicken was undercooked but they handled it well. Exchanged for a burger.

We used the online booking facility which was confirmed. However it was apparent that the restaurant was not made aware as when we arrived they advised that we did not.have a reservation.
This comms failure needs to be addressed.

Regards
Steve

Dining was amazing. Unfortunately it’s a shame that they didn’t recognise I’d booked a table via open table.

Something your end was an issue

Do not go here the food is disgusting, ordered a chicken burger and it was dry reheated small piece of chicken breast in a stale bun, and it was ready within 2 minutes of me ordering it!!! Worse than harvester I wouldn’t waste my money going here.

Service is excellent, warm and helpful. Staff seem genuinely interested in ensuring you're enjoying your visit. Kitchen a little less efficient with items missing from the dish and toppings not added but not bad enough to spoil the evening.

Recently went firejacks for an anniversary and have gotta say staff where lively and happy to help. Food came rather quickly and was one of the best steaks ive had for a while would definately recommend.

Had no record of my booking when we arrived, luckily got seated

Food awful, cold & even the pecan pie was hard as a rock , very disappointed ☹️

Very polite and attentive staff... Food came out cooked well and very hot. Everything was tasty

All round excellence!, welcoming and clean, great service, not to intrusive, well presented, fresh, tasty food. Wide variety of food and drinks. Ample portion sizes.
Good value for money.

Best sharing platter that I've had.
Steaks, burger and ribs were great too.
The staff were really happy to help us choose from the large selection of sauces available and were polite and enthusiastic throughout.

Great food & service, our waitress, Nicki was brilliant - very knowledgeable on the menu. Highly recommended.

Had a lovely meal, good food and plenty of it. Quite large portions so couldn't finish. A little heavy on the caesar sauce! My only criticism so can't be bad!

Went to Coast to coast on fathers day. The Manager who runs the restaurant must of overbooked for the day, when he found out that we had a booking via OpenTable he scowled at our group, muttered something under his breath, and huffed as if our presence was an issue in the restaurant. Can appreciate overbooking, however it doesn't mean that poor customer service should take priority. Surprisingly, as the top individual in the company, you would think that he would lead from the front.

Food(steak and burger) was over cooked and lacked flavour or seasoning. Kids Mac and Cheese contained cheese that was too strong for a child aged 8 and below

Pleasant evening

It was Mothers Day and the restaurant was clearly very busy. We still had great service and incredibly helpful staff despite the fact they were rushed off their feet. I love the very varied menu at this restaurant chain - there's something for everyone.

I received a call straight away from Coast to Coast to tell me that they did not have room for us. Not sure who your website gets its information from.

Thoroughly enjoyed the food and service.