Firebirds Wood Fired Grill - Surprise

Firebirds Wood Fired Grill - Surprise reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Debbie

   Phoenix2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jacob was an outstanding server. Went above and beyond to make our visit extra special.
   

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2. F

   Floyd

   Denver23 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food came out warm. Three times now. Twice semi wRm food & once forgot one meal out of five. ?????
   

   Firebirds Wood Fired Grill - SurpriseResponded 2 days ago

   Hi Floyd, Thank you so much for your review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team.
   

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3. K

   Kris

   Phoenix1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and our servers were excellent. They really took care of our large party and went out of their way to make a special occasion memorable.
   

   Firebirds Wood Fired Grill - SurpriseResponded 2 days ago

   Hi Kris, Thank you so much for your review! We truly appreciate your support and are so glad to hear you had a great experience. We look forward to serving you again!
   

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4. C

   Chris

   Phoenix1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the most amazing waiter very patient with my mom who had to send her salad back twice because it was too spicy ugh that’s my 83 year-old mom. Sorry he was amazing. Kept a smile. Everybody was so kind they even were so kind to bring her out a little birthday treat. We love this place. Thank you.
   

   Firebirds Wood Fired Grill - SurpriseResponded 1 day ago

   Hi Chris, Thanks for your review! We’re always striving for excellence and appreciate any feedback on how we can make your next visit even better. Hope to see you again soon!
   

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5. C

   Carolyn

   San Francisco3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful meal outside on the patio. It was a large group and they handled us beautifully. Will be back!
   

   Firebirds Wood Fired Grill - SurpriseResponded 3 days ago

   Hi Carolyn, Your kind words made our day! Thank you for your support, and we’re so happy you had a great experience. We hope to see you again soon!
   

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6. K

   Kathryn

   Chicago18 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Chrystal was a great server. Food portions too large. Normal person cannot finish. Salads for $20+ range expensive. Plus you can't eat leftover salad that is dressed the next day. Cut down portion size and drop prices. Acoustics are troublesome; noisy and hard to carry on table conversation.
   

   Firebirds Wood Fired Grill - SurpriseResponded 3 days ago

   Hi Kathryn, Thank you so much for your review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team.
   

   1 person found this helpful

7. B

   Bob

   Phoenix6 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server Crystal did a great job...celebrated our anniversary
   

   Firebirds Wood Fired Grill - SurpriseResponded 3 days ago

   Hi Bob, Thank you so much for your review! We truly appreciate your support and are so glad to hear you had a great experience. We look forward to serving you again!
   

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8. C

   Christopher

   Phoenix1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   My wife and I have wanted to eat at this location for a while now. Her birthday came up and I thought it would be a great opportunity to try it out. I made reservations for the night and had to wait 10 minutes to be seated at the smallest table in the whole place. We asked to be moved to booth and they complied. Unfortunately it was next to a huge party where they were loud , rude and obnoxious the whole time. As good as the service and food were, it was not worth the experience. To my wife and I, it was not worth the visit.
   

   Firebirds Wood Fired Grill - SurpriseResponded 4 days ago

   Dear Christopher, Thank you for taking the time to share your experience at Firebirds. We appreciate your feedback, as it helps us improve and provide the best possible experience for our guests. We’re sorry to hear that your visit didn’t fully meet your expectations.
   

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9. B

   Bob

   Phoenix3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined at Firebirds celebrating my wife’s birthday. The service was fantastic and our steaks were prepared perfectly to temperature. You could not ask for more.
   

   Firebirds Wood Fired Grill - SurpriseResponded 3 days ago

   Hi Bob, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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10. J

    Jim

    Phoenix7 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Olivia, our server was excellent. Professional, attentive, knowledgeable and pleasant.
    

    Firebirds Wood Fired Grill - SurpriseResponded 3 days ago

    Hi Jim, Your kind words made our day! Thank you for your support, and we’re so happy you had a great experience. We hope to see you again soon!
    

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