Firebirds Wood Fired Grill - St. Charles
I had a reservation at 8 o’clock and arrived exactly at that time. When I got there, the hostess was gone and there was a long line of people waiting to be checked in which took a while because the hostess checked everyone and led them to their table herself, leaving the check in spot unmanned. When she got to me she told me they were running 15 minutes late on reservations. We were not seated until 8:30, a full 30 minutes after our reservation. I noticed several other parties who also had reservations and waited longer than they were told they’d be waiting. I would have appreciated a more accurate estimate on the wait time because I would have just decided to eat somewhere else entirely, especially being in an area with several other restaurants nearby within walking distance. When we were seated, their was no silverware at our table and we couldn’t get a hold of anyone to ask until our food came out. Our waitress seemed very busy and we only saw her when she took our order and when she came with the check. All in all, it was a very hectic experience service-wise which is disappointing because the food itself was excellent.
It was a good experience and the food was excellent I would recommend the restaurant to anyone people where nice and the service was excellent
Steak was overcooked. Waitress told us they could make a certain drink, couldn't do it even after using google. Had 3 different people serve us. For spending $80 on two meals (that was the cost without drinks) it was lackluster at best. Hopefully it was a one off deal, but for my first visit....could have had a better experience at Dennys.
Celebrating our friends anniversary
It was an awesome experience! I was in town for a conference and this restaurant was recommended! Loved it!
There seems to be no allowance for the noise level. It can be difficult to hear the people at your table.
Enjoyed Firebirds. Everyone had a good time. Will go back again.
Great food and service. Love the wait staff. Very smooth and professional.
The food was great, however the prices changes after we received our meal and the it wasn't ajusted even after we brought it to the waitresses attention. First time and we are not looking forward to returning.
not sure what 'noise level' is for in survey, are you referring to actual loudness?? If so no issues there. Only issue was price maybe a tad high but not a big complaint since food was very good.
Flavorful food- made exactly how we ordered. My only negative was that it took 20 minutes to FINALLY get our drinks, and my wine glass came out dirty. Server was polite and made sure to fix the issue asap. Dinner and dessert were great!
Everything you could want in a dinner! Reservations are a must and there still could be a wait, but it's always been worth it! Ladies especially love the double black diamond martinis......
I planned a family afternoon dinner for my husband's birthday. When we arrived, everything was fine and we even informed the hostess that a few people couldn't make it or would be late. The hostess said "no problem" and proceeded to get our table ready. Then the manager came out and told us that we were late and our entire party should've been their for 3:00pm meal...the restaurant was not full at all. Then he proceeded to argue with my husband and got upset when my husband asked a question. I ordered the salmon and unfortunately It was raw on the inside. But the manager had the chef cook me another one to go, as well as took care of that item on our bill, which was very nice of him. I just dont think I will be rushing back anytime soon.
We arrived before our reservation time and sat at the bar. We enjoyed the happy hour drink specials.
We had side salads with our meal, and both the spinach and the mixed greens had wonderful flavors and textures. The cilantro chicken entree was large and had cheese sauce and onion rings on top. The strip steak was tasty with little fat to trim. The waiter even took it back for a little extra cooking even though I didn't ask him to. The overall service was excellent.
I loved it here first of all !😆 I went for my birthday dinner.. annd it’s very fancy .. dimmed lighting .. and an amazing scenery with elegant touches 🥰our waitress was very sweet and she kept a smile on her face 24/7! She checked up on us and when I wasn’t happy with how my steak came out ((too rare I asked for medium but was very good and not hard to bite it especially since it wasn’t a file mignon)) she had no problem or attitude with taking it back and even surprised me with a special birthday treat 😭💕 it was amazing and the manager gave us a tip on where the best picture taking spot was lol. you get FREE refills on whatever drink you ordered which I didn’t know with that type of restaurant. The prices were nice and everything was good the first time 😆 I recommend EVERYONE try it and I most definitely will be back ! Special occasion or not 🤷🏾♀️
This is one of the BEST steak places in st louis! Perfect for anniversaries, date nights, or just a night out with friends and family.
Great food and service was great as well. Entertained business guests
Good place to meet friends. Not romantic but good food and upbeat.
The food, the atmosphere, the service were all excellent! From the time we walked into Firebirds until we left. I would recommend it to anyone looking for a good enjoyable evening!
This was my first time eating at Firebirds. It’s right near a movie theater we go to frequently so finally decided to try it. When I made my online reservation and entered my birthdate, they immediately sent me a $10 off coupon for my birthday, which was nice. My friend and I both got the Kobe beef meatloaf and Parmesan mashed potatoes and pecan green beans. Everything was fantastic. I normally do not eat green beans but these were amazing. My nephew got the turkey club which he also loved. The service was great. Only mark down for us was a fairly heavy smoke smell in the restaurant from the smoker which stayed on our clothes. Would not keep me from going back though. Will definitely eat there again.
Great ambience and service the food was delicious and the wine list was also good.
The quality of the steak was not worth the price. The menu did not offer enough variety.
Morgan was our waitress and she was amazing! She is so nice and helpful.
Excellent food, best salmon ever! excellent service. Lunch prices are best.
Messed up our reservation times and basically said it was not their fault and did bare minimal to correct. Just wait in line... not good for business meeting with potential client.
I would’ve rated the food higher had there been some off menu option for Lent. We were limited to basically the salmon, which was good, but it would be nice to have other Lenten options for your customers. Just a suggestion.
It was our first time there and first time trying firebirds and it was delicious! Our serve was outgoing and engaged in conversation and really enjoyable!
It was a nice experience. Only issue was dirty dishes. Asked for replacement and received with no problem. Dishwasher probably needs to be serviced. Excellent food and good service.
The food was excellent. The kitchen did make a booboo by serving raw carrots when they should have been cooked. Problem was rectified very quickly. No worries.
Great atmosphere. Great place. Go here.
Great food and service was excellent!
The past 6 times at Firebirds Wood Fired Grill, the food was amazing (steak and fish). I was really disappointed this time when I ordered the Prime Rib. I will stick with the filet mignon in the future.
We went to Firebirds to celebrate my husband’s birthday. I loved the fried spinach! Everyone enjoyed their dinner and had a wonderful time.
I have been here a few times and it has been great every time. The food is amazing. Everyone is always very nice and welcoming. I always recommend firebirds to people
This was our first time back after having a bad experience in the fall. The manager introduced himself and welcomed us back while apologizing for our previous experience. The server was very attentive and hustled to give our 7 top great service. We had a couple small snags from the kitchen, but our server and manager worked quickly to overcome them. The experience was great, this will definitely be back in our rotation for special occasions.
My second time there. Love the ambiance and decor, friendly staff and the food was excellent. Somewhat noisy but it's all good.
Had a great evening. The food was excellent and service was very good. thank you
Wonderful food! Our server was very nice and he came to our table just enough but not so much we were annoyed. The music for a Tuesday evening was pretty loud though. The front concierge was over worked- saw him cleaning off tables and problem solving for multiple groups- he needed assistance. We would DEFINITELY come back!