Firebirds Wood Fired Grill - Charlotte - Southpark
- Sick staff prohibited in the workplace
Our food was great but service was super slow. Our server was great though and tried to be sure we were satisfied (even if our food came out slowly)
Richard our waiter was great. Steaks were not cooked to ordered temperature, I accepted mine but my husband's had to be sent back. Potatoes were good, food was warm not hot as I would have wanted it. Otherwise everything else was amazing
Perfect Date Night. The food was amazing!
Was seated 20 minutes before waiter came by to introduce himself and brought water
Waited 45 minutes for food.
Understand labor shortages, but will not come back until corrected
If you want an amazing server that even though you know the menu, makes u feel like ur reading it for the first time. He is sweet and takes his time with ur table. Ask for Ricky!!!!
Amazing experience. The food and service were outstanding!
Service and food were good.
This was a great place to celebrate a family birthday! We had younger kids with us and the kids menu had great options and our server, Greg, was excellent, especially with the kids!
I chose Firebirds as centeral location for my business meeting. We traveled from different parts of the state and out of state to do a long and detailed business meeting. The staff were super about the team meeting for hours at the restaurant. Great food, great service. We had planned to have the meeting over a long lunch and then take a break and go elsewhere for dinner. Service and food were so great we stayed for dinner!
We received our soup and salad while we still had our appetizer. The server didn't make us taste the wine and just pour 2 large glasses. The steaks were over cook and not tender at all. To finish our dinner we got splash by ketchup falling on the floor from a server dropping it. My wife got some in her hair and and over her clothes. We alerted a server not ours because she was nowhere to be found. No manager in sight. To leave the restaurant we had to ask a bartender for a wine bag because the server didn't bring to us and was nowhere to be found again. We will not go back.
First time coming here, most definitely worth it!
The place is nice and the staff is friendly but when shown to the table it was still wet from being cleaned and we had to ask for it to be dried. The food did not live up to the descriptions on the menu. The “warm” appetizer and dessert was cold. The filet was over cooked and tough.
Our food was excellent and Roman and Jamie were the best!
My favorite restaurant. The best prime rib ever. Service was also great.
Arrived ten minutes early before scheduled reservation time and still had to wait additional twenty minutes to be seated. There were several clean empty tables available so didn’t understand why the wait. The service was fair. We had a slight mistake with our order. The steak was cooked medium well when requested medium. It took twenty five minutes to receive the steak at the temperature requested. The manager was apologetic and removed from bill. Overall I had a fair experience. I would come back and hope for better service.
Our server was outstanding and gave us excellent service. The food was good and very tasteful.
The food was great and we had Excellent service from our waiter, DeAndrea. He was personable, on-time, and friendly.
Lovely service. Delish food and excellent service!
We love taking the time to come to this place to eat, it has easily become our favorite place. BUT it is a treat for us to visit as the prices are little high. I get it, you have quality food and service. I will say our trip Saturday was great but almost not. On our way to the place I got an email that was very odd, it said thank you for coming bla bla bla.... I told my husband that is odd, we have not got there yet. Anyway get to the Hostess and she had trouble finding our reservation. What happened is they gave our spot to someone else. I can tell you there is only one of me...... Period...... But she grabbed another Lady to help and took Excellent care of us and got us (4) seated. We had a Excellent Waiter, I think he was Chris, I am so sorry I am terrible with names. We had our Best Friends along with us for dinner and it was really great! We did take advantage of the Queens Feast dinner option all but my Husband and we made sure to add to it so we would be able to spread the love. Thank you for a great place to eat and enjoy ourselves.
Will be back! Steaks and sides were delicious. Staff extremely friendly.
We came during queens feast week. Same great quality of food. Staff was friendly.
Had a reservation but they wouldn’t sit us in a booth even after asking. Appetizer was good but our salads lacked flavor and my steak was cooked way too done.
We ate at the bar and the service and friendliness was great. The Jambalaya looked good, with ample serving, but had very little flavor. I brought some home and seasoned it a little and it was a little better. The cocktails are very skimpy as compared to 131 Main and other places we go.
We went during Queen City Restaurant week and had filet and prime rib. Sides were great, servings large and our waiter made our first time there a great success!
Our server was so on his game. Said he had only been there 2 weeks but yet you felt like he was a seasoned employee. Quick with refills. Knew the answer to everything. We had no idea our reservation was 30min before closing and never for a minute did you get the feeling from him that he was rushing us out.
Food is always top shelf, the drinks and the desert A+
Wish there were more specials or deals to eat here more often!
Oh and they finally had a stout/porter in stock!
Cost outdoor tables, much much quieter than inside. Pineapple chicken, lobster queso and filet were great. Everyone super friendly. Limited wine list. Great neighborhood night.
The bread, carrot cake and chocolate cheesecake were great. We both had to send our prime rib back because it was too tough to cut. They replaced with filet mignon which was acceptable.
Found the place to noisy inside for us so opted for outside dining. Needed to ask for silverware and the people eating outside were bothered by many flies. Staff nice
We visited Firebirds during restaurant week and our food and service were very good.
Chris did a great job as our waiter
The food and service was excellent. Our waitress Karigan was awesome.
The experience was fabulous. I have to give our waiter, Rithie, 10 STARS! He was very courteous, professional and attentive!!! Our food was the best! One of the best steaks I have even had before. Will be back!
We are glad we did Queens Feast at Firebirds. The value for what you get is really good.
We had an appetizer, wonderful meal and dessert for $35. It was so good and the service and people were so nice. We really enjoyed it and would definitely go back.
Jaz was our server and was very attentive.
The service was exceptional and food was more than satisfactory.
Staff was extremely friendly and we got our food so fast! Love it, and will definitely be back!
We have had less than good experiences at other Firebird Restaurants. The experience at Southpark Firebird’s was wonderful! The waiter was new but very flexible and a great personality. The food and wine were exquisite. We did the Queen’s Feast Restaurant Week special and all 4 of us had amazing meals. Location a little far for us, but definitely plan to return when we can. Thanks to the entire staff for a truly enjoyable evening.
Good meal for queens feast restaurant week. Firebirds is always solid and a good valuep
Hillary our server was awesome
The food and service is always excellent. This is our go-to restaurant in the Charlotte area.
Went for restaurant week and had a great meal. Only a short delay being seated. Very busy.
Firebirds Wood Fired Grill - Charlotte - Southpark does offer delivery in partnership with Postmates and Uber Eats. Firebirds Wood Fired Grill - Charlotte - Southpark also offers takeout which you can order by calling the restaurant at (704) 366-3655.
Firebirds Wood Fired Grill - Charlotte - Southpark is rated 4.5 stars by 1055 OpenTable diners.
Firebirds Wood Fired Grill - Charlotte - Southpark does offer gift cards which you can purchase here https://firebirdsrestaurants.com/gift-cards/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.