Firebirds Wood Fired Grill - Charlotte - Southpark
- Sick staff prohibited in the workplace
We sat down and the waitress forgot about us we had call someone over to ask when someone was going to help us, other than that the food was delicious.
Food was fantastic! Manager visited our table only to see how things were going, our server "Diva G" as named on the ticket was very attentive. Only not so positive I would mention is that the staff was noisey... cooks and servers. We would visit again! Thank you for the great service!
Food was absolutely delicious
The food and drinks are delicious. So was the service.
The two carnivores were very happy. Neither the waitress, manager nor chef were knowledgeable about how to accommodate a vegan. The menu offered nothing except salad type meals or a side of vegetables. Their menu offered a loaded baked potato which was not vegan. I simply wanted a vegan loaded baked potato on a bed of spinach. They had all the ingredients in the kitchen. Of course all waitstaff may not be versed in vegan food, but Charlotte has a strong vegan presence and the manager and chef could not do simple substitutions for me. I got a bowl of spinach, a baked potato, chives, and broccoli, all served separately. I had asked for garlic but they wouldn't add that for me. There was so much back and forth it was painful to order.
Amazing service! Alberto was so polite and accommodating.
Food is always good the wait staff was wonderful. We will be back again.
Our server, Charlie, was terrific. Food was delicious and prepared as ordered. We were there for lunch, not overly crowded, able to be seated in a nice quiet booth.
Great food great service 10/10
Really great food and service! Our waiter gave great wine suggestions too!
Poor slack ambience. Long wait times. Food burnt. Orders wrong. We went for a priv event. Very disappointed in the food. They ran out of baked potatoes. Steaks super small. Whole meal skimpy. Not sure what happened but the restaurant dropped the ball on this one
Once Ordered the food took a long time to come. The food was good but I wouldn’t say there was a lot of it.
We can always count on a great experience at the Firebirds at South Park.
The food could be better. But it’s a perfect spot to go for a friends birthday.
Good food with a variety of choices. Attentive service; server checking in regularly with status of our order and to see if we needed anything.
They messed up my whole night from my boyfriend food being not done well to having sour cream on his potato that he didn’t request. The waitress couldn’t take instructions at all. Very disappointed !!
Always a solid great consistent high value experience !
New Year’s Eve
Food and service was excellent. We did not feel rushed since it was New Years Eve and that has been our experience in the past at different places. Our server Ritchie was so friendly, attentive and provided a great dining experience. He made sure we were taken care but wasn’t intrusive, just a great experience,
Food was terrible. Too salty and poor quality.
Our annual New Year’s Eve family celebration
Food was a great as always - service was off - salad came in the middle of our meal - no water refills and it really wasn’t that busy.
Awesome experience! I rarely order steaks, but am so glad that I did this time. It was amazing!
Skylar was awesome. He really took care of me and my guest. Customer Service was on point . The food was so delicious. I was very impressed about quality of the food. We did not have wait long. Excellent.
My first time eating at Firebird and the food was excellent. I had the Salmon, it was cooked to perfection. My server however was not very good. Waited forever for drinks , no silverware, had to ask twice . And my guest had to wait for water. Maybe she was new. I would definitely recommend Firebirds
Our server was helpful and respectful to the fact it was our first visit. Food was delicious and very well presented.
I'll be honest I was less than impressed with the entire evening. We frequently visit the firebirds in ballantyne but had family in town staying in the city so decided to meet at the Sharon road location. To kick the night off we had reservations at 730, arrived 15 minutes ahead of time and was not seated until almost 750. We already had drinks at this point and unsure if the wait staff was confused but nobody came to welcome us or begin the evening process. We finally order and begin to mingle however our waiter only comes back once in a hour period to ask for a second round. Our food took over a hour to arrive and every single dish was mixed up missing sides dressings even as simple as a butter on the side for a steak. Not once throughout the evening did our table get cleaned we began to stack up bread plates, glasses, appetizers dishes. Personally I order the filet which is usually a hit. I don't believe I've ever had a filet so bad in my life. Tough to cut, bacon peeling off of it. Long story short firebirds has always been a place in which I take family from out of town, our experience at the Sharon road location is nothing like Ballantine. I will not be visiting this location again.
Service was very slow. Had to wait way to long for appetizer. Long wait between appetizer and entree. Long wait for waitress to return after meal and was not asked if we wanted dessert. Waited a very long time to get waitress attention to order dessert and then had to wait a long time to get takeout dessert. Overall a bad experience to celebrate a family birthday.
Let me start with, we arrived 5 minutes late for a reservation and visited during a downtime. The hostess, Emma, was away from the hostess station for the first ten minutes we were there and then asked why WE were late. When we said we’d been there waiting for her she insisted she had only been away from the station for two minutes. Which was absolutely not true! She proceeded to answer the phone leaving us waiting even longer and, when she finally seated us, she threw our menus on the table and walked away without a word. She was rude, dismissive, and incredibly unprofessional. When I shared what happened with a manager, it was stated that many customers complain about her! Why she remains in the position is a mystery! Shame on you Firebirds! I expect more for the price!
Waited over 30 minutes after we ordered! Waitress was very nice and apologetic . Food was good, but not great.
Service was outstanding, friendly, quick and knowledgeable. Food was well prepared and tasty. Overall excellent experience!
Wonderful! The steaks were delicious and the service was great.
Great. Weren’t enough servers to go around but they did a good job.
Seriously Firebirds…… You have one job! Ran out of baked potatoes at 1pm so substituted with beef barley soup. It was 80% fatty meat and broth. Literally not even 1 piece of barley to be found. Fish sandwich had 1 very small piece of fish. Next to no tarter sauce. Waitress didn’t come back in a reasonable amount time to address issues before it was too late to remedy. Really disappointing.
Restaurant was about half full…took almost an hour for our food to get out after ordering. My food…prime rib…was cold, sent back to heat up and didn’t get it back until after everyone was done with their dinner. Firebirds used to be a solid place, now has really gone down hill.
We had a great server! She did amazing and she made my fiancées birthday memorable and enjoyable! Such a great place for dinner.
Great service, seated right away and food was delicious.
Food was really good as was the service. I was expecting a little less of a bar atmosphere style restaurant and something a little more upscalish BUT it was good. The staff was very friendly and did a great job. Overall it was a good place to celebrate our anniversary
The food was excellent. I had the chicken pasta and the Double Black Diamond martini. Our server, Greg, was funny and helpful. Great personality!
The service was absolutely terrible. We waited for a very long time to even get drinks and it took a long time to get the appetizer and equally amount as long to get food. Our server rarely came back to our table to check things. We had to ask multiple times for refills, she finally brought ketchup for the fries after it was half way eaten. It was so very disappointing. The steaks were not cooked to request a temperature, but it took so long for the server to come check on anything it was too late to try to get them corrected.
Firebirds Wood Fired Grill - Charlotte - Southpark does offer delivery in partnership with Postmates and Uber Eats. Firebirds Wood Fired Grill - Charlotte - Southpark also offers takeout which you can order by calling the restaurant at (704) 366-3655.
Firebirds Wood Fired Grill - Charlotte - Southpark is rated 4.6 stars by 1262 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.