Firebirds Wood Fired Grill - Charlotte - Southpark
Christmas Eve Special Menus & Offers
Celebrate with family & friends this Christmas Eve at Firebirds! Enjoy our Winter Features menu along with our regular dinner menu. Reserve your table today!
Tuesday, December 24, 2019
New Year's Eve Special Menus & Offers
Start your New Year's Eve celebration off with dinner at Firebirds! The last night to enjoy our Winter Features menu. Our regular dinner menu will also be available. Reserve your table today.
Tuesday, December 31, 2019
Family in toen
Our go-to restaurant, always great and excellent menu. Got seated by a big table with a couple of screaming kids which detracted from our usual enjoyment but still good and great service.
Everything was very good, however, we shared that it was one of our birthdays, and they didnt offer cake and ice cream. Kind of dissappointed with that.
Addendum to my review of the Northlake location written on 6/8..... We visited the Southpark location on 10/4 and I must say that the food, ambiance, and service were top notch. I had the steak kabobs, southwest potatoes and mixed veggies. Impeccable! The creme’ brûlée cheesecake was the star of the night. The restaurant was clean and it was not super loud where you couldn’t speak to your guests. I will definitely be back soon to the SP location!
The first half of our meal was excellent...not sure why, but service went downhill. The food was delicious but we had to wait for drink refill, to order dessert and to pay our check. It’s frustrating and disappointing.
Exceptional experience! Food, service and value unmatched!
Great experience overall! Food was really good and our server was great
Was disappointed with my visit recently. We went because I love the Colorado Chicken Salad and order it everytime. Even though I haven't been in awhile, I used to pay $12 and always had enough to take home. I understand price increase, but the salad was soggy with too much dressing and much smaller. Oh well! On a positive note, server was nice (although she recommended the wrong drink), but very attentive.
Hope to try again in the future.
Waitress was forgetful and super slow. Food was ok but didn’t wow me.
We had ten for a birthday and the food was not good. They brought out two steaks and were out of potatoes so it delayed the meal coming when everyone else was practically finished when the food came. When the potatoes came after the steaks they were hard and not cooked.
Service was not so good and waitress was not very attentive.
Server was not as attentive, had to ask another server for what we needed. It was not that busy so could not understand the delay. Kept getting sweet tea instead of unsweet tea. Just gave up on that. Good food..
Overall my experience wasn't bad, but not the best. Initially had to send my first order back. Salmon was over cooked, but the manager had another one prepared for me. That one was better, still not the best tho.
Never had a bad meal or experience at the Ballantyne location. First visit to this location, will never go back. Spent $89 including tip for a so so slalad, 2 un-flavorful steaks, 2 small baked potatoes, and a 5oz glass of wine. I felt as if we could have received a better steak anywhere. Our waiter was mono-tone, really gave off the impression that we were bothering him. Kept hearing the kitchen manager yelling at the staff, perhaps the reason for our waiters attitude? Kept having to chase gnats off of our food. Never once did the manager stop by and ask how things were, something that happens quite regularly at the Ballantyne location.
We made a reservation because the Ballantyne location is usually a long wait if you do not reserve a table, there was hardly a person in the place for a 5:15 time slot. Very, very disappointed in the entire experience. We had never experienced anything bad before, always could not wait to go again. I hope this is just a location issue?
Another thing that I noticed as I could see the grill through a big mirror on the opposing wall. You could see the cook holding steaks in his bare hands seasoning them, and then throwing them on the grill. I would think that touching the meat with your bare hands is not allowed? Anyway, the meal was the first part of our date night, and it really did not get any better from there.
Management is a class act, extremely professional and helpful.
Mediocre for the price
Food was very good. We both had steaks. Service was very inattentive and it was not close to a full house. 10 mins after being seated had to ask a manager where our server was. Even then beyond taking orders service was weak. Had to remind them about our drinks and although steaks were cooked great, we didn’t see our server from the time she delivered our drinks until she brought the check. So food very good service disappointing.
Great food, great service as usual. Very quiet. I can always carry on a normal conversation. Coming here is always a pleasure.
It was my first time at this location and I assume I got the youngest server with zero knowledge of alcohol. I asked for a sangria and ended up getting first a bottle of sparkling water and then a Random glass of wine. It took my waiter a while to come and get my order along with coming back multiple times to ask me what my drink was.
Fabulous food,Wonderful service! We will be back.
Something happened since the last time we dined here. I believe the original founders recently sold out? The place was not very crowded for Sunday lunch/brunch, so maybe others are having the same deteriorating experiences? First all, restaurants, especially nicer restaurants, need to be careful with loud music. Odds are, not everyone will find one constant genre of music appealing, especially when it's blaring-loud "southern-fried red-neck rock-n-roll." Best to just keep the music off so people can converse without the blaring noise (this is not a Hard Rock Café). It was too loud to have a conversation at the table, and it took three requests (final request came with a promise to leave) to get it turned down. Food seemed "cheapened" compared to our last visit. Service was spotty, although the servers were very nice when they showed up.
Came here for the first time for a date night and was pretty disappointed. I will say our server was great and the staff was friendly. I ordered the 7oz bacon-wrapped filet with the Parmesan mashed potatoes (around $31). I've had much better filets from the grocery store for a fraction of the price. The flavor wasn't anything special and the "char" taste was overwhelming. When ordering a steak cooked medium, I would expect more juiciness and less of the char taste. The bacon was a thin small slice that didn't even wrap around the entire steak, and was falling off. The potatoes had a faint parmesan taste, but were bland so I had to use a lot of salt. Definitely did not meet the expectations I had for a $30+ dinner.
The food was great, the service was great and being with my friend over great food even better!
Firebirds is our favorite place to celebrate special occasions. The service, food, and atmosphere is truly the best. We ask for James to be our server each time we dine there. He is awesome!
Great birthday meal for my Mom and Tracy our service person was amazing!!!!
Food was tasty. Service wasn’t bad...
They did not honor our 8:00reservation. Telling us it would be a 20 minute wait. After my husband voices his displeasure, the manager opened another dining room. There were several people who’s reservations were not met. The server was very prompt took our drink orders and gave us our drink. We ordered food, my husband‘s steak was half grizzle and fat. It was inedible. My salmon was cold, it was not room temperature, it was cold. Because they were so busy we thought not to return our food. I don’t think I would revisit Firebirds in the evening because of their lack of professionalism
Great date night for folks tired of trendy. Professional wait staff, great food, and ambiance without raucous noise.
Dinner was absolutely wonderful. The service was beyond compare.
Excellent service, excellent food and an overall very pleasant dining experience!
Firebirds is consistently good. The salads are always fresh and the steaks are perfectly seasoned. They do larger, family style sides.
They also have an upscale kids menu; no frozen pizza here! My sons order ribs and steak.
We always enjoy dining here. They have a nice wine list and their signature Double Black Diamond cocktail is a sweet treat!
Very good experience, food was hot arriving to the table, drinks where on point. Waitress was very nice
Make sure you come in the entrance where the valet parking drop-off is located. Otherwise parking in the area is scarce. Overall the food was very good and the atmosphere nice.
Great food and service. Can’t wait to go again. Atmosphere is relaxed and chilled
We were seated upon arrival - no wait at all. Nice booth seating. Tables and booths are spaced well to provide decent privacy. Acoustics make keep the noise down but allow you to easily have private conversation. My ribeye was slightly saltier than I care for, but cooked perfectly to medium rare. The mashed potatoes were very good. Wife loved her veggie sandwich, but the cole slaw was completely dry - no dressing at all. Not sure if that was intentional or not. Had a fantastic bottle of pinot noir there that we are now looking for in stores.
Had a great meal!
We love this Firebirds. The staff is attentive and the atmosphere is relaxing. So glad we tried this location. The noise level at the Rae Road location is Horrible. You cannot hear what is being said clearly even at a table of four. The pit is the worst area to sit. Something needs to be done with the acoustics there. Several of our friends had stopped going because of this...thinking all locations were like that. We let them know about the Southpark location and we all enjoy going there.
Fairly regular visitor to Firebirds. Go to place with certain friends and very convenient to our home. Went on restaurant week and again several nights ago at last minute because of rib special and neither of us wanted to cook. Sat at table in middle of back section which is suboptimal for ambience and conversation but ran into old friends and may have missed them had we been in a booth. Food was excellent, quantity more tha adequate and service spot on. Turned out to be a great impromptu evening with my wife. Will continue to return regularly with anticipation of same experience.
The staff works well as a team. In my opinion that is the only way to provide great service.
The food was not very good. Prime rib was chewy and I got only a few grilled vegetables on the side. Plates were left on our table for a long time after eating. Overall just unsatisfactory.