Firebirds Wood Fired Grill - Southaven

Firebirds Wood Fired Grill - Southaven reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Patrick

   Memphis/West TN2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the place I’ve been going since they open this location
   

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2. D

   D

   New Orleans1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The experience was nice , they were able to accommodate our party of 9 . Taylor our waitress was great . The only concern was our food had some issues the potatoes were salty , the salmon was bland with the sauce that was supposedly on it . The vegetables were bland as well.
   

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3. P

   Phejes3

   Las Vegas11 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never disappoints. Thank You for staying consistent.
   

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4. N

   Natasha

   Memphis/West TN1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was quite delightful. Zach, our server, was very good and attentative. Firebird is my new favorite restaurant! The food was delicious as always.
   

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5. B

   Bill VIP

   Mississippi12 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was PERFECT ! One of the managers, that I was talking with ( Cory ), Is such a nice guy. He is very professional, and treats me and my wife, like family. My server was excellent as well. I NEVER had a problem with this place, we love it !
   

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6. K

   Kathern

   Norfolk/Suffolk4 reviews

   5.0

   Dined on April 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was great! We came around 5 pm and it was quiet. Our waitress ( Marissa) was AMAZING and so attentive. We never had to ask for refills, because she on it. Will be back for the food and hospitality
   

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7. OT

   OpenTable Diner

   Memphis/West TN1 review

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Disappointing Easter Dinner Experience We had high hopes for our Easter dinner at Firebirds in Southaven, but unfortunately, the experience fell short. I specifically requested Easter-themed decor for our table in the reservation notes, and while I noticed other tables had some decorations, ours was completely bare. Service was another letdown. Our server was noticeably slow and seemed overwhelmed. She took our drink and appetizer orders at the same time as the server at the table next to us (who had even more guests), yet they received everything—waters, bar drinks, and appetizers—before we even got water. When our drinks finally arrived, the lemons in the water and sweet tea still had produce stickers on them, which is just careless. My food order came out wrong, although the overall food quality was decent. What stood out, again, was the contrast in service: I watched the server next to us carefully pack up her guests’ leftovers and return the boxes to the table, while ours simply handed us three boxes and a tiny bag and left us to do it ourselves. I did stop the manager to share concerns about the lemon stickers and the overall lackluster service. He said “sorry,” took the lemons, and walked off—no further apology, no attempt to make it right. We still left a $25 tip on a $186 bill, but this definitely wasn’t the experience we expected for a holiday meal. We won’t be returning anytime soon.
   

   Firebirds Wood Fired Grill - SouthavenResponded on April 23, 2025

   We appreciate you taking the time to share your experience. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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8. d

   dedrick

   Memphis/West TN2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good food and good vibes. Had to send a drink back because my son didn’t know what he was ordering but the waitress was very nice.
   

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9. D

   Douglas

   Memphis/West TN3 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Last night service just seemed slow. Food was great as always, but getting refills seemed to take forever, my wife's mixed drink never came, and it took 15-20 mins alone just to get our bill after we gave our credit card.
   

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10. L

    Lorie

    Memphis/West TN1 review

    1.0

    Dined on April 19, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We had reservations at 6:15, and we were not seated until 6:30. We were ignored until 6:55, and we were only approached because we were staring at staff waiting to be acknowledged. My tenderloin salad had raw steak. The burger was tasteless. We will not go back to Firebirds. This was our first and last trip.
    

    Firebirds Wood Fired Grill - SouthavenResponded on April 23, 2025

    Hi Lorie, Thank you for sharing your rating from your recent visit to Firebirds. Your feedback is important as we strive to improve our services.
    

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