Firebirds Wood Fired Grill - Richmond - Short Pump

Service was outstanding, the food was not. The chicken with pineapple entree, as well as the side of mixed veggies, were overcooked, poorly seasoned (bland),and poorly presented on the plate. The vegetables were tiny pieces of mushy broccoli and squash with a predominance of huge chunks of red pepper. There was a generous amount of chicken but it was not tasty, was dry, and served with about a teaspoon of watery thin sauce. Great front of house experience (our waiter and addition staff were awesome) but the kitchen was disappointing.

We were sick on Valentine's Day so we went out a week later. My wife got the ribeye and asked for it to be cooked med well. It was well done. No pink in the middle at all. She was so hungry she didn't send it back. She is also not the type to complain. Our appetizer, sides and our dessert and drinks were delicious. Our server was great.

This was our second time at Firebirds. The first time was lunch and it was amazing but this time the steak was a little dry, not much marinating seem to have happened. I think I’ve had a better steak at Cracker Barrel. Service and ambience were great but cannot rate the food or the value more than a three star because of the steak.

It was great service from the time we walked in until the time we left. The food was cooked perfectly. I have the salmon and my wife had the rib eye steak. We will be back very soon.

Good food & good service. Prices are a little high. My husband and I only visit 1-2 times a year, on special occasions.

The service was very good but one entree had to be sent back because it was cold and they forgot to add the chicken to my pasta - I didn’t say anything about the missing chicken at that point. I figured the kitchen was just busy and maybe they were having a bad day.

Excellent food and service—tables are close together and restaurant popular and noisy—overall good value —will definitely go again!

Made reservations through OpenTable which was a very simple and efficient. checked in at a reservation time waited less than 5 minutes for our table, greater was very friendly.
Food was prepared to order with no issues very good flavor. Wait staff was super effective and efficient without bothering.

I really enjoyed our time with my husband and son. The only downfall was that they had ran out of multiple wines that i had ordered. the only reason why we came there was because they carry a certain wine and they had ran out.

Our server Bradley provided superb service. A food item was not cooked corrextly and he took Initiative and corrected the issue pronto. We never felt neglected. Great service, great atmosphere, good food!

Went for dinner with my sister and daughter after the ballet. Enjoyed a good dinner and the blackberry mojo was delicious!!

First time I ever went, and it won't be last. Great food and service. Thanks for the professionalism on what was probably one of the busiest night of the year for you all.

Valentine gathering** Thankful for the ease to make a reservation using OpenTable. Arrived a few minutes early and did not have to wait long. The place was packed because of the holiday. Staff was awesome and very attentive. They were definitely prepared for the crowd!! There was a great variety for dinner options and there was also a “ couples special” Until next time...

Granted we know it was valentines day and very busy but that had to be the smallest 14 ounce ribeye I’ve ever seen. Kept waiting for the waiter to come back and check on us but I went ahead and had the steak which was cooked as I wanted. Timing seem to be off with our table and others were people were eating their appetizers and their entrées showed up. Waiters took the entrées back but makes you wonder how long it’s set under a heat lamp. In short not a wonderful experience for Valentines and likely will not return.

Very good food reasonably priced staff was attentive to our needs

Food was great service was excellent very family friendly

Great food, friendly knowledgeable service. Really good atmosphere.

Making the reservation through the Open Table app was very user friendly. Received the confirmation immediately. The table was ready upon arrival with immediate seating. Our server, Bradley, was great. Very personable and accommodating. His drink and food recommendations were spot on. Firebirds is great for large groups or a romantic dinner. Looking forward to our next visit to Firebirds.

Marcus was phenomenal. The food was good and the service was fast. I think pricing is a little high for a chain, portion size and quality.

Noisy near kitchen

I had the sesame encrusted Salmon; it was one of the best meals I have had. My husband and son had the ribs and said they were the best in town. They also had a great selection for a kids menu which kept everyone happy

Great night! Had a reservation for 6 and ended up with 7. Wait staff accommodated is and moved our group to a bigger table. Really did a great job and class act all around.

We had dinner there for my birthday. Everything was cooked perfectly and so delicious! Amazing meal! Would definitely recommend!

The service was subpar- we waited a while to order and some of the food was either over cooked or under cooked.

We’ve been coming here for our anniversary for the past 18 years, so I can usually speak to the excellence and customer service being outstanding here, but not so much this time. The food was not good at all and the service was just bewildering. I’m not sure if the menu changed but my favorite dish is the cilantro grilled chicken- always tender and delicious, but this time was pretty charred and had almost a rubbery texture- not appetizing in the least. The mashed potatoes were so full of large pieces of skin, it was just distracting. During our dining experience, our table neighbors and we were in a battle with the fruit flies hovering between our tables, enough ridiculous swatting that we made laughing comments to each other. Another weird moment was when we were literally halfway finished, the waiter returned and asked if we were thinking about dessert. That timing was so odd, and it wasn’t just that time, he returned three more times to ask if we had decided on a dessert. It was so pushy and made me feel like he was at the end of his shift and the no rush he kept saying was just in direct conflict with his words and actions. As you can infer from my statements, to say I was incredibly disappointed is an understatement. As I said, you guys have been our gold standard for many years, so this one (hopefully) anomaly won’t keep us from returning, but it’ll probably be with some apprehension that we return, to be honest.

The food and service was outstanding.
Our reservation was at 6:45 but we were not seated until 7:15.
Fruit flies were at our table area. Not terrible but annoying.
My wife got hit in the back of the head with a lemon slice from kids at another table. (They apologized)

I had already confirmed my reservation by text message the day prior. As I am driving to the restaurant, 5 minutes before the reservation I get another text saying may table is ready and am I on the way. I responded in the positive. Minutes later, I got a call from Firebirds asking if I still want the table. However, it is SO loud in there he could not hear me. Once we were seated our server could not hear us either. They need some serious work on the acoustics.

My baked potato tasted terrible and my family said that their food didn’t taste that good either. The waitress took forever to get a refill on my drink. Besides that she was extremely nice.

Great service awesome drinks very good food!!! One of my fav spots!

Very good food - a good variety. The service was on spot.

Great searing away from the bar as requested. Food and service were excellent. Great night!

Awesome Restuarant!!! We frequent there regularly and would definitely recommend for a great evening out!!

Took at least 40 min to get our food. Food arrived lukewarm. Insects flying around.

Food was okay. Historically good food. Tonight salmon was undercooked and kids meal (chicken tenders) overcooked. Typically a restaurant we love, but tonight, the food and service was not great.

Attentive service, great food. We had the 3 course special and were very pleased. Had food to take home.

Monday nights are "half-priced wine"nights at Firebirds, so of course my friends I and I dined that particular night. We took advantage of a short-term three-course special which was prepared perfectly to our order. Our waiter, Brian, provided the most congenial and excellent service, even going the extra mile to search for a particular vintage bottles of wine we requested. All in all, it was a very excellent experience.

Fruit Flies everywhere in the bar area restaurant area lobby area

This is the 2nd time we have ate here and this is the 2nd time that we have had bad service as well as terrible food. There were 4 of us eating. The 2 cheeseburgers were burnt and hard and my pineapple chicken was burnt and hard. Only good thing with that was the PINEAPPLE. Now the desserts were outstanding. Will not be back and will not refer to anyone to go.

Out with friends prior to a cotillion dance.

My mom’s birthday. Steaks were not seasoned well and cooked past requested temp. Drinks and firecracker shrimp were really good.