Firebirds Wood Fired Grill - Richmond - Short Pump

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1. OT

   OpenTable Diner

   Richmond

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food3service4ambience5

   Food was just ok. Nice ambiance though.

   Report
2. EP

   EPLewis

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   It was our first visit but not our last. The food, the services, the workers, everything about this restaurant was above my expectation. I highly recommend this restaurant to everyone.

   Report
3. KE

   KimberlyE

   Richmond

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Everything was delicious! We will definitely be back again soon.

   Report
4. OT

   OpenTable Diner

   Richmond

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food1service3ambience3

   It was horrible. One bad thing after another worst experience ever!! I had to send my broccoli back twice then there was some purple looking worm like thing in my bake potato and on top of all that I get soaked by a waiter dropping their whole tray down my back. It was supposed to be a happy occasion but instead all I had was tears smh

   Report
5. TM

   TMac

   Richmond

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Everything was cooked well, and the lemon layer cake was delicious!

   Report
6. K

   Kristen

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Great service and wonderful food. Ribeye, Filet mignon, burger, lobster cheese dip, steak and cheese rolls....all were fantastic. Mixed drinks were also great. Thanks for a lovely night.

   Report
7. B

   Bonita

   Richmond

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   We come here frequently, and enjoy the food and great service.

   Report
8. PJ

   PamJ

   Richmond

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Our server,

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9. AS

   AmyS

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Just a casual date night with hubby- so nice!

   Report
10. EY

    EYJaxon

    Raleigh

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    overall5food4service5ambience5

    We visited Firebirds in celebration of my daughters college graduation from VCU. I had no issues reserving a table for a party of 13. The service was great and the food was hot and delicious. Funny thing is we visited Firebirds in Gainesville, VA when she graduated high school. I can’t speak for all locations but this one was the best in my opinion.

    Report
11. AS

    AnthonyS

    Richmond

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Very elegant and our waitress Lauren always absolutely amazing! All the staff was great. The food was cooked perfectly.

    Report
12. H

    Hoos59

    Washington DC

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food4service3ambience4

    This is the first time in 65+ years there was no for the margarita!

    Report
13. JG

    JeffG

    Richmond

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food3service2ambience1

    We came to Firebirds to celebrate our Anniversary dinner, and the place was maybe 15% full. Hostess placed us at a table which backed up to the FB entrance and is separated by a wall wine rack which little uncontrolled kids are hollering through. Then the hostess sits a young mother with 2 little kids next to us. Their table and a large Party of 12+ are receiving multiple loaves of bread immediately upon sitting down. When I asked waiter for bread, he said, "he doesn't bring until entree ordered." In total frustration, at that point I asked him if I had "STUPID" stamped on my fore head, which he didn't get. Had we not has an e-gift certificate from our children, we would have left at that point, but instead asked to be moved to a new quieter table. Evening manager comes out and asks in a joking manner "what's the problem", as if he did not have a clue, or had been told. The he flippantly says you can sit any where you want", to which I replied that was not an option given to us by the hostess.

    Report
14. E

    Eric

    San Antonio

    1 review

    4.0

    1 review

    Dined on May 11, 2022

    overall4food2service4ambience4

    For a steakhouse selling an aged ribeye the steak was mediocre at best. Three steak was full of gristle and cooked unevenly. When she saw my face the waitress asked me how it was and I told her I’d was a poor cut of steak. She asked me “What do you want to do?” Well, I’ll tell you. I’m certainly not sending a steak back to the kitchen with that attitude. If the front of the house is impolite I cannot imagine what the back of the house was like. I told her that is not worth sending it back and she walked away. The service was generally attentive if not a bit cold and impersonal. Yes. My food came out on time but I was barely looking at the menu before she was pushing me to order. She went off for three minutes and asked me to order again. This isn’t a fast food restaurant its a steak house. Slow down a little. I won't be going back. There’s just too many good steak houses.

    Report
15. BT

    BridgetteT

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    Everything was very nice and our server Julia very attentive and professional

    Report
16. P

    Pam7

    Washington DC

    8 reviews

    4.0

    8 reviews

    Dined on May 8, 2022

    overall4food3service5ambience5

    I was disappointed in the food because I ordered the steak salad without blue cheese but it arrived with blue cheese. I sent it back and was told a new one would be made. However when it came back it was obvious the cheeses had just been scraped off. I could still see small crumbles and the steak was cold. By this time the rest of my party was well into their meals and I didn’t want to keep waiting so I kept it. Not as enjoyable as steak salads I’ve had at other Firebirds locations.

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Tabitha is a great server. She constantly checked on us and made sure everything was too our liking.

    Report
18. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    We were seated by the kitchen and it was loud and a lot of commotion. We asked to be moved he refused. I asked the black manager he moved us no problem. Why was it a problem at first? Then we waited for a hour food was cold. Mother’s Day dinner ruined horrible experience. I won’t be going back

    Report
19. CD

    CDMJ

    Richmond

    5 reviews

    4.0

    5 reviews

    Dined on May 8, 2022

    overall4food5service5ambience4

    Love the place, and eat there a lot. But yesterday was TOO noisy

    Report
20. L

    Lyniece

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food1service1ambience1

    The service was awful my food was cold & my salmon wasn’t done in the inside

    Report
21. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service4ambience5

    Great overall. Just pricey.

    Report
22. J

    Jackie

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined on May 6, 2022

    overall5food5service5ambience5

    Our server-Lauren was on top of everything. Exceptional!! Made our guest of honor feel very special

    Report
23. u

    uvadelta

    Richmond

    39 reviews

    5.0

    39 reviews

    Dined on May 5, 2022

    overall5food5service5ambience5

    I no longer consume red meat, so I TRULY miss a good hamburger. I LOVE the Impossible Burger at Firebirds.

    Report
24. w

    will

    Richmond

    1 review

    4.0

    1 review

    Dined on May 5, 2022

    overall4food5service3ambience4

    Food was great but those cocktails were more like fountain drinks…

    Report
25. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 1, 2022

    overall4food5service4ambience4

    Very nice place, did a good job at keeping the birthday dinner a surprise to the surprise guest

    Report
26. ST

    ShellyT

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    Their food is ALWAYS amazing. Our last two dinings with them we have had amazing service. LOVE this place!

    Report
27. OT

    OpenTable Diner

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on April 30, 2022

    overall5food5service5ambience5

    Really good

    Report
28. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on April 26, 2022

    overall5food5service5ambience5

    We had Tabitha for our server. She was polite and professional. Food was served nice and hot!

    Report
29. CW

    CedricW

    1 review

    5.0

    1 review

    Dined on April 26, 2022

    overall5food5service5ambience5

    Food was delicious and service was outstanding. I had the striped bass and my wife had a steak. Both were seasoned to perfection. We are definitely adding this to our restaurant repertoire.

    Report
30. OT

    OpenTable Diner

    Richmond

    1 review

    3.0

    1 review

    Dined on April 24, 2022

    overall3food3service3ambience3

    The last 3 times I have been to Firebirds the hostess on duty have been incredibly rude. I thought that it was due to being short staffed during Covid, but their attitude has not changed. They act like they are doing you a favor to let you eat there. I arrived for my reservation 10 minutes early and was told we would not be seated until the reservation time. Then I requested to sit outside and they said, you can’t reserve outside so maybe. The restaurant was not even half full and the table we were seated at was empty when we arrived. Just not a welcoming atmosphere but once seated the wait staff is always very kind and accommodating. Don’t plan to return anytime soon.

    Report
31. D

    Dave

    Richmond

    8 reviews

    3.0

    8 reviews

    Dined on April 24, 2022

    overall3food3service2ambience4

    Server slow to refill lemonade. Steak in salad was skimpy. Similar salad at Longhorn is far superior.

    Report
32. JD

    JohnD

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    Great Service..Great Food..just a nice place to spend with friends and family for any occasion

    Report
33. LW

    LisaW

    1 review

    2.0

    1 review

    Dined on April 24, 2022

    overall2food1service4ambience3

    Appetizers were great. Lobster tail was overcooked and over seasoned. Broccoli overcooked. Husband received a filet that was as flat as a flat iron steak and grey. Overall, very disappointed with quality of cold food served.

    Report
34. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on April 22, 2022

    overall5food5service5ambience5

    Great time. Excellent food.

    Report
35. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on April 22, 2022

    overall5food5service5ambience5

    Excellent as always

    Report
36. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 20, 2022

    overall3food4service2ambience3

    Our waiter had a shadow in training yet we had to ask repeatedly to get the table cleared. When he did pick up he only took part of it, requiring me to ask him again. He seemed clueless on something so obvious to anyone with common sense.

    Report
37. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 20, 2022

    overall5food5service5ambience5

    Great food, fast service. Great time.

    Report
38. CB

    CherylB

    Richmond

    20 reviews

    4.0

    20 reviews

    Dined on April 17, 2022

    overall4food4service4ambience4

    The menu was good with different selections based on what you were looking for. The foot was good and everything arrived hot. Yeah it should arrive hot, but some restaurant's done understand this concept and you end up with warm or lukewarm food.

    Report
39. TS

    TheresaS

    Richmond

    9 reviews

    4.0

    9 reviews

    Dined on April 17, 2022

    overall4food4service4ambience4

    We thoroughly enjoyed our meal. The service and atmosphere was an added bonus

    Report
40. 2

    2happy

    Richmond

    4 reviews

    5.0

    4 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    Server was excellent. Food was really good. Steak cooked perfectly.

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