Firebirds Wood Fired Grill - Orange Village
AWESOME food...excellent service! Highly recommend for any occasion.
More wait staff than customers, but service to table very slow (friendly once came), but service and food delivery very slow. Food was very good.
Your employees ruined my birthday !!! From the hosts to the server… everything was trash and I know you all don’t care but I won’t be visiting this location.
Fabulous steaks that melt like butter in your mouth. My only problem was that we felt like we were on top of other tables with little privacy or room to relax.
Food was good. My waiter forgot to give me bread and when I actually received it, it was solid as a brick. He wasn't on top of his job, I kept having to ask for things that he should have remembered to do.
Poor service but good food.
I was made to wait for a booth, inspite of me leaving a special instructions. I even called the rep ahead to ensure we have a booth.
There were several booths available and empty right before my eyes and still they made us wait for almost 15 to 20 minutes..
Another gentleman came to help us. It was my husband's birthday and we had a special needs kid..
Later things went smooth..
My husband and I went to Firebirds for our anniversary dinner. He had steak with loaded baked potato and I had the salmon, parmesan mashed potatoes, and fresh veggies. Birth were made to perfection and delicious. The waitress also brought warm bread, which was also very good. The waitress was very helpful and attentive. We will definitely return.
The level of service behind the bar was absolutely awful. Bartenders messed everything thing up and completely ignored you when you were sitting at the bar. Once we were seated at the table the drinks were extremely slow as well and the server did not appear to be on top of it. Your customer service needs to improve for sure.
The folks that greeted us were good and the food was great! However, the rest of the experience was not so good and I can say that I would never recommend this as place if you want a great service!
Only one thing lowers my review from five stars across the board- salt. I had the BLT salad; the bacon was too salty. The rub on my filet was too salty; the filet was otherwise tasty. The outside of the stuffed baked potato was way too salty. Only my wife's prime rib and the bread, which was outstanding, were not salty. Tone down the salt, Firebirds.
Our server Paris was attentive and wonderful. The food was ready quickly and everything was delicious.
For a moderately upscale restaurant, I would expect something other than a stack of cocktail napkins when napkins were requested. My wife’s steak was over cooked and the shrimp that came with the steak did not come out until we were just about done with our meal. Very dissatisfied and will not be going back to this restaurant.
Great all around. Temps for steaks were mixed up, but not a huge deal.
Waited almost 20 minutes for a server.
However, once he came he provided excellent service.
Our table was lovely. The server, Lebron, was friendly, efficient, and on top of everything. We had prime rib, filets and a burger. All of our meat was cooked to perfection. They were out of a dessert choice but the two we got were phenomenal.
Great food with nice presentation. Coffee was also very good.
They seemed under staffed and the hostesses were very unorganized, but our server was very good. Prime rib was excellent! Burgers were excellent!
Good food made from scratch not like some other restaurants
Veggies served with entrees very bland, barely cooked.
It took 30 minutes to get water. 45 to get our drinks from the bar. Apparently there was a shortage of glasses, however we counted six tables near us that was not cleared off. It took 47 minutes to receive our food, which put us over an hour after our reservation.
We actually timed it.
We asked to speak to the manager who did apologize and paid for our dessert. He did genuinely apologize. He informed us that he was brought in from Cincinnati, Ohio to help the location run better.
Our waiter who was on his second day, came back several times before we received our food, but not one time after. I had to ask another employee for a water refill.
I am usually very understanding about food service issues. It was not our waiter's fault our food took so long. I remember making mistakes on my job at the beginning.
I am sharing my experience because if we went through an evening like this, others have as well. Due to the pandemic, everyone is suffering to find quality employees. This needs to be discussed and strategies need to be implemented.
Everything was great except my friend had requested a salad as a side dish and got potatoes au gratin. She asked for no seasoning on her salad and it was seasoned. Mine was fine.
It was my Anniversary. Had the devil eggs. They were salty my wife had the seafood pasta it had no taste. Our server was good great ambiance but the food wasn’t good.
Toughest prime rib I have ever had. Service was lacking.
All salad dressings need to be on the side of the entree.
Too much applied to Ahi Tuna Salad.
Impossible Burger was very good.
The restaurant did not have any napkins other than cocktail napkins!! Perhaps the manager could have sent someone to get a few packages to get through.
It took for me to find someone after waiting more than 15 minutes after being seated. The server was very nice, apologized for the wait and my drink was compensated. My food came out at a decent time but the temperature on my steak was not accurate and lobster tail was overdone. The flavor of the food was really good and my drink was refreshing. Server was great and accommodated for the mishaps.
Great experience. Food was delicious.
Waitress was great and food was yummy. The bacon on our steak was pretty fatty and not as well cook as I would have liked, this 4 stars instead of 5. I must give a shout out to the staff as they were hustling and it is great to see that level of customer service.
The restaurant looked very nice, when we entered, and the staff was very accommodating to a last-minute change, to the original party size of the reservation. The whole group had nothing but great things to say about the food. Definitely going back again!
The bathroom was not clean. One toilet was flooded water was all over the floor. I did tell staff and the sink area was unclean.
The hostess acted like she didn't want to seat us and didn't give us silverware either. Our waiter spilled the drink all over the table. I had to ask her for napkins to clean it up. She barely wiped the table off. Our menus and clothes were covered in liquor. We had to ask multiple times for everything and it wasn't even busy. The waiter was friendly but the service wasn't that great. However, the food was good.
I love Firebirds. But I won't be going back for for a very long time. Received the wrong drinks twice. Didn't get my dinner salad. The steak was raw and I ordered it medium. And the manager didn't even come to our table. It was a bad night. We went there for our anniversary which we did the year prior. Our server was absent for 20 minute intervals. That's why I didn't get the steak cooked more.
Did not feel particularly clean. Plexiglass between booths looked like it had been wiped down with a dirty rag. Food was ok, but nothing special.
It was a totally lovely experience The hostess was friendly and very sweet. The server was helpful and extremely nice And the food was perfect. I’m bringing my friend there tomorrow night to celebrate her birthday, I think she will love it, I know I did. A big Thank you to the chef, great job!!
I took my boyfriend here for his birthday. When we first got there we waited 30 minutes, my boyfriend finally got up to let someone know we hadn’t been waited on. After we did finally receive service everything was great. Our server was really nice and she apologized for not getting to us sooner. We ended up receiving a free appetizer and dessert because of the wait which was nice of them. Both of our meals were delicious and the drinks too! Everything was really good! I’d definitely go back.
The hostess, waiter and trainee were pleasant and accommodating. They check periodically to see if we were okay or needed anything. The food came in a timely manner, was hot and delicious.
Great service from host and our amazing server Ray.
We went to celebrate our joint birthday (we are married). The meals were delicious - prime rib and Kobe meat loaf. The service was friendly and helpful. Because of short staffing, the restaurant was not a full capacity. Overall an excellent and enjoyable dining experience
My first visit to Firebirds and the host & server staff were all super kind, friendly and wonderful! The joyful experience ends there, as the front-of-house team is the only saving grace of Firebirds.
The food was beyond disappointing. And why not inform management? Because no one actually did anything wrong. Honestly, the menu, ingredients, and chef's abilities were just maxed out to their planned average levels—the intersection of mediocre ingredients sourced from industrialized farms, no chef creativity, an uninspired menu, and an overly commercialized approach. There was nothing unique or memorable about the bland and basic food. I am a simple home cook and could make a better meal and cocktail on any given night.
It's just a testament to the sad state of the American chain restaurant and Firebirds lives up to that disappointing state. I love paying for a good meal or cocktail—appreciating and savoring an inspired preparation using quality ingredients from creative menu. If this is what you are looking for, I wouldn't waste another dollar on Firebirds uninspiring, glorified fast casual food.
And of course the blame here is fully mine, not Firebirds. I knew what I was walking into and optimistically hoped for more. Reality won out.
inexperienced servers-otok forever to get our food-kitchen very slow-restaurant was not busy-midday lunchtime
My friends and I shared a wonderful evening at Firebirds Wood Fired Grill. Everything was excellent from beginning to end! The gentleman host at the door while juggling phone calls and guests coming in at the 5:00 dinner hour, handled all with ease and made everyone feel very welcome. Both the host and the server were were very accommodating. Our server was friendly and very attentive. The manager was great and stopped by to say hello. The food was excellent and the choice of summer cocktails are wonderful tasting and very creative! For me and my friends, Firebirds is the best restaurant in Pinecrest. This is an all occasion restaurant for Happy Hour, a date, celebration or group gathering! Don't miss a chance to dine and sip on a summer cocktail on the patio!
So delicious. There was no host so we stood up front for a bit but other than that, service was excellent!
Firebirds Wood Fired Grill - Orange Village does offer delivery in partnership with Postmates and Uber Eats. Firebirds Wood Fired Grill - Orange Village also offers takeout which you can order by calling the restaurant at (216) 910-9100.
Firebirds Wood Fired Grill - Orange Village is rated 3.9 stars by 1405 OpenTable diners.
Firebirds Wood Fired Grill - Orange Village does offer gift cards which you can purchase here https://firebirdsrestaurants.com/gift-cards/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.