Firebirds Wood Fired Grill - North Wales

Sort by

Filters

1. W

   Webster

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food3service2ambience5

   Our food took over almost 40 minutes to get to us. I get that they may have been busy but two of the four dishes were salad and the third dish was a burger. We saw people who came in after us get their food before us so not quite sure what was going on. Thank

   Report
2. MA

   MarilynA

   Philadelphia

   4 reviews

   vip
   1.0

   4 reviews

   Dined 4 days ago

   overall1food1service1ambience3

   Service extre

   Report
3. HP

   HaleP

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food2service3ambience3

   At a 5:30pm reservation your daily special NY Strip steak @$22 was Not available, Not acceptable to run out of daily special at 5:30pm.

   Report
4. B

   Battman

   Philadelphia

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food4service5ambience5

   Little slow getting our orders in but it was filling up quickly other then that we are we will definitely be returning

   Report
5. NH

   NancyH

   New York Area

   91 reviews

   vip
   5.0

   91 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Delicious family meal

   Report
6. JK

   JamesK

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food5service3ambience5

   Food was outstanding! Energy was great. If I could make a suggestion, we loved sitting by the big windows but when they were open ton of flys came in…I suggest perhaps installing screens to avoid other patrons complaining about the flies. Our server was friendly but once our dinner came he didn’t check on us once. I actually had to ask one of the hostess to grab our server for us. Other than that it was an enjoyable time.

   Report
7. DP

   DisappointedPatron

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   overall2food4service3ambience2

   We had 6:30 reservations but were not seated until 7:00p. No apologies - no acknowledgement from management. Our server tried his best but appeared to be overwhelmed. At times was MIA. Food was good. Steaks that were ordered as medium rare came as medium, but had a nice flavor and were still tender. We may try again, but not on a weekend.

   Report
8. K

   Katrina

   Philadelphia

   6 reviews

   2.0

   6 reviews

   Dined 5 days ago

   overall2food2service2ambience3

   Experience - horrible!! Reservation was for table of 4 at 6pm. Taken right on time - this was the highlight of the dining experience. Kaitlyn, our server was terrible. Too many tables and she was not versed on the menu. She could not answer simple entrée questions. The Prime Rib was over done which could not be eaten. The ribs were over done and tough. The mashed potatoes which came with the ribs were ice cold. When Kaitlyn finally came back to check on our dinners she said she would correct this. 40 minutes later hot potatoes arrived after the meal - what could be eaten of it was over. The kicker of the night the restaurant manager took the prime rib off the bill but still charged for the accompanying baked potato as a side price. Unbelievable!!! Stay away, not worth $$. We will NEVER return.

   Report
9. 2

   2funny

   Philadelphia

   78 reviews

   vip
   5.0

   78 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Great service. Very very good food. Love the atmosphere. Must try the signature Double Black Diamond martini.

   Report
10. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined 6 days ago

    overall3food3service3ambience4

    Server was just ok. Food was not hot when we got our entrees. Place is nice and usually crowded as it was when we were there. Overall it could have been better but we will go back.

    Report
11. LA

    LAG1

    1 review

    3.0

    1 review

    Dined on June 20, 2022

    overall3food2service3ambience3

    Bar service was extremely slow and the bartender broke glasses and dropped shakers several times. Our waitress was friendly and attentive but did not seem to have any idea about the menu or specials. The food was ok but nothing special for what they claim - strip steak was a rib eye, pasta was over seasoned and swimming in the sauce. No frills or extras.

    Report
12. DT

    DarTC

    1 review

    5.0

    1 review

    Dined on June 20, 2022

    overall5food5service5ambience5

    Wonderful experience from the host to the server. The food was delicious too!!!

    Report
13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 20, 2022

    overall5food5service5ambience5

    Great service and really good food! ALOT to choose from without over doing it! We ordered separate items and each item was very good ! Cooked just right with the right amount of pink on our stake and burgers! Very impressed!

    Report
14. d

    disney

    Philadelphia

    7 reviews

    vip
    2.0

    7 reviews

    Dined on June 19, 2022

    overall2food2service5ambience3

    dinners took 65 minutes to come, one steak was not cooked properly, vegetables were over cooked and mushy. cheesecake was served frozen and inedible.

    Report
15. OT

    OpenTable Diner

    San Francisco

    1 review

    vip
    1.0

    1 review

    Dined on June 19, 2022

    overall1food1service1ambience2

    Took over 2 hours for food to come. When it arrived, one of the entrees was raw.

    Report
16. D

    Danny

    New York Area

    5 reviews

    3.0

    5 reviews

    Dined on June 19, 2022

    overall3food2service4ambience5

    It was Father’s Day so even with a reservation it was a long wait … that was fine. What was not fine was host station telling people they were backed up because “people were sitting too long” and not rhat their kitchen was backed up. We were there for so much longer than we had hopes. It also bothered me that the they seemed to put a priority on take out over in house diners. If the food was better I might come back but this was likely a one and done. Great atmosphere though.

    Report
17. MP

    MichaelP

    San Francisco

    1 review

    1.0

    1 review

    Dined on June 19, 2022

    overall1food2service1ambience4

    Our server was non existent. The apps we ordered never came out. Dinner showed up 2 hours later. Steak was overlooked. It was a horrible Father's day experience.

    Report
18. JM

    JohnM

    Philadelphia

    7 reviews

    1.0

    7 reviews

    Dined on June 19, 2022

    overall1food1service2ambience2

    We had a 5:15 reservation. They seated us at 5:40. Our entree came at 7:45. No manager to be seen. They obviously overbooked which is the manager’s responsibility . The kitchen was overwhelmed and backed up. Our waitress was apologetic - they were not understaffed. When the food came out, the salmon was cold and the filet was over cooked. We just wanted to get out of there. No comps offered. It was every table not just ours.

    Report
19. OT

    OpenTable Diner

    Philadelphia

    9 reviews

    5.0

    9 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Father’s Day dinner. Very busy. Foot delicious

    Report
20. JM

    JackieM

    Philadelphia

    5 reviews

    2.0

    5 reviews

    Dined on June 19, 2022

    overall2food1service4ambience3

    Expected delays due it being a holiday. However, good service is not a reason to provide below par food. After a lengthy wait, the food arrived lukewarm and the chicken was not cooked thoroughly. Although the server continually informed us about delays, the wait time was ridiculous. I even heard customers who were using curbside service, complaining about wait times as well. I've been to Firebirds many times and have never had problems with food or service. They were not successful in managing take out orders and in house customers. In the end, everything was just fair. Thankfully this was the first really bad experience I've had with them so I will patronage them again, just not during holidays.

    Report
21. YK

    YuliyaK

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    It was our first time in the Firebird Wood Fired Grill and we liked it there so much! We celebrated Father’s Day and it was busy but everything under control and in the order. The waiter Dave was very professional and friendly. The food was so delicious ! Seafood and steak were fresh and melted in the mouth. And for desert together with piece of cake they provided fresh made confiture. I really recommend this place !

    Report
22. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    1.0

    2 reviews

    Dined on June 19, 2022

    overall1food1service3ambience2

    They were way off the mark this evening, the service,got there at4 15 for a 4 30 reservation, reserved specific table early in the week.At 4 30 ask host about table,she stated that people were lingering,no party were lingering I actually watched them seat another party at the table,I questioned host this time she stated since they had one more person than my party she had to give it to them. We sat another 20 minutes before she attempted to seat us in another section of restaurant, there were several tables available throughout, I rejected the table offered and was then given one next to the requested one. Everyone in this patio area except one table,had their food come late and cold. Each one of us sent our meals back in unison. It was a bad day for this Firebird,they are usually much better.

    Report
23. m

    murhoalpha

    Philadelphia

    56 reviews

    vip
    3.0

    56 reviews

    Dined on June 19, 2022

    overall3food4service3ambience3

    Made reservations, yet upon arrival 20 minute wait; the reason for reservation ‘reserve’ to be prompt; yet late seating. Then the order, many servers but seem unorganized, most hovering by the food station, not enough chef cook help for Father’s Day, a known routine special occasion, not adequately staffed, a management miscalculation? Our server seemed overly tired, also seemed stressed, apologetic of the slowness or unexpected crowd; not his fault. The food was good, but the steak with lobster or shrimp seem overpriced compared to The Capitol Grille or Ruth Christ’s Steakhouse, who has an edge on flavor. Noted water spill adjacent to the outside seating entryway next to removed dinnerware station. Servers, receptionist just walking to avoid it, a fall and slip hazard event waiting for an accident to follow. Really? Even guests are oblivious as the the establishment staff. Not a tidy, safe restaurant I’d like to be as disabled on a pair of crutches and leg braces walking along where wet areas continue to spread. Lucky for you, my son insisted he take me in on wheelchair for safety. What about others with walking canes? My first visit, unexpected poor showing. Just be candid, had similar experience in Bonefish Grille over ten years ago and never gone back since. Make it right. You ought to do better, you charge more than enough for it. Being disabled and understanding the hard work of the servers, tips typically given at 20% plus.

    Report
24. t

    ttjones0814

    Philadelphia

    19 reviews

    3.0

    19 reviews

    Dined on June 19, 2022

    overall3food2service5ambience3

    The food was cold and I had to send it back and it came back just warm. The waitress was nice.

    Report
25. SS

    SuzanneS

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service5ambience5

    Always a great time at Firebirds. A relaxed, yet special occasion place for us. Great food and service and love the side room with the fireplace.

    Report
26. DD

    DonnaD

    Philadelphia

    10 reviews

    5.0

    10 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Great Father’s Day experience. Good food, service and not a long wait.

    Report
27. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    3.0

    3 reviews

    Dined on June 19, 2022

    overall3food3service3ambience4

    We were a party of 4, stopped in at 8:10 pm on Saturday night, was asked if we had reservations and replied no. I was promptly told it would be at least a 45 minute wait (saw empty tables). We walked outside and returned with an open table reservation within one minute and was seated within 10 minutes???? Someone isn’t doing their job. Food was just ok and slow to serve and had to ask for utensils too… This is the first negative review I’ve ever written on open table, usually all the places are great.

    Report
28. JH

    JamieH

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Our server Dave was amazing! It was our first time and everything he recommended was amazing.

    Report
29. BG

    BrendaG

    Philadelphia

    9 reviews

    5.0

    9 reviews

    Dined on June 18, 2022

    overall5food5service5ambience5

    We absolutely love this restaurant. This visit was to celebrate my husband’s birthday. Olivia was our server and she was absolutely amazing…very attentive and friendly along with the other staff. The food was delicious. I will definitely go back again.

    Report
30. EG

    EdGrivner

    Philadelphia

    12 reviews

    2.0

    12 reviews

    Dined on June 18, 2022

    overall2food2service1ambience3

    Last two times were not so great. We dines at Firebirds about a month ago and service was not so great. Took forever to get out seats despite having reservations. Waitress was slow to take our order, deliver drinks and bring our food. We gave it another try on Father's Day and were extremely disappointed. Once again we waited forever for out table despite having reservations. Service was much better, but food and drinks were horrible. We ordered the potato soup and waited forever for them to arrive. When they did, all of them were lukewarm at best despite the plates being HOT. Maybe microwaved and not what we would expect for the price. We mentioned it to our waitress and it took forever for the waitress and waited forever for them to be taken away and replaced. When the replacements arrived, they were even colder than the first ones. When our food arrived, the steak was to the correct temperature, but the size of it did not reflect the price. Two burgers were ordered medium and we received them medium rare. The sea bass was cooked well, but the skin was burnt, not crispy. The first order of sangria was great, but the second one had about half the fruit as the first glass. Firebirds is not the same quality as they were in the past. Service and food are far below what is expected. We are going to take a break from this restaurant for a while and not recommend them to anyone. What could be a special experience is wrought with disappointment.

    Report
31. d

    debbies

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    waiter was awesome! loved him!!! He was very informative and nice.

    Report
32. LC

    LaurelleC

    Philadelphia

    4 reviews

    5.0

    4 reviews

    Dined on June 18, 2022

    overall5food4service5ambience5

    Our server Harry L. Provided excellent service and the food was delicious.

    Report
33. RG

    RegularGuy

    Philadelphia

    38 reviews

    vip
    5.0

    38 reviews

    Dined on June 18, 2022

    overall5food5service5ambience5

    Firebirds does not disappoint. All of us had fish dishes, which in my opinion are harder to prepare than meat ones. The fish was cooked perfectly. The desserts are generous and not to be missed.

    Report
34. BH

    BrowessbyHannah

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    My husband and I came here for the first time for Father’s Day. The food and service was great! Definitely will be back to try other items on the menu. The bread and lobster queso were delicious. Ordered the aged ribeye and prime rib and both were good.

    Report
35. JP

    JoanP

    Philadelphia

    1 review

    3.0

    1 review

    Dined on June 18, 2022

    overall3food1service5ambience5

    Seafood dip was fishy. My grandson did not get all his food. My sons salmon was burnt and dry. My sea bass tasted a little fishy. Waiter was awesome

    Report
36. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    From the moment we sat down it felt like we were the only ones in the restaurant. Our server was Harry & he was absolutely wonderful. Talked about all the drinks and the food and the dessert. Stopped by regularly to check on us. Best experience @ firebirds I’ve ever had

    Report
37. ES

    EllenS

    1 review

    5.0

    1 review

    Dined on June 17, 2022

    overall5food5service5ambience3

    My husband had grilled bass and I had a salad with seared sushi tuna. Both good sized portions and delicious. Our waiter Harry was wonderful even when I broke my cocktail glass. The only negative was the level of noise. The survey described it as energetic; we would call it intrusive and even uncomfortable.

    Report
38. OT

    OpenTable Diner

    Philadelphia

    16 reviews

    5.0

    16 reviews

    Dined on June 17, 2022

    overall5food4service5ambience5

    Everything was good but the broccoli was cold and the steak on the salad was cold and it was ordered with no cheese but came with cheese and it was fixed.

    Report
39. C

    Curlyeats

    Philadelphia

    34 reviews

    vip
    1.0

    34 reviews

    Dined on June 16, 2022

    overall1food2service1ambience3

    Unfortunately our dinner was not good at all. We waited an hour to get our food. That was much too long. The bread that was brought to us was the best part of the meal. We had a lovely young waiter, however he was telling us how short staffed the restaurant was and that the head chef had recently quit. He told us how so many keep quitting and it is impossible to adequately service the customers. When our food finally arrived, the only item on my plate that was hot was the broccoli. The salmon and French fries were not hot. The salmon was tasty, but probably had been sitting around. My husband’s prime rib was very sub par. Although he ordered it medium rare, it came out well done and also was not hot. His au gratin potatoes were burnt on the top. His meat was not hot. All in all, we will never go back to this restaurant.

    Report
40. PP

    PandP

    Philadelphia

    9 reviews

    5.0

    9 reviews

    Dined on June 16, 2022

    overall5food5service4ambience4

    Food is outstanding we hate to wait a little bit for our dinner but I’m kind of glad because that means that they’re busy and I would want to see this place keep going

    Report