Firebirds Wood Fired Grill - North Wales

Firebirds Wood Fired Grill - North Wales reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Susanne

   Upstate NY8 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lunch specials are great. Lots of food for the money
   

   Is this helpful?

2. A

   Aileen

   Philadelphia75 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had brunch and it was very good.Started with Bloody Mary's they were very good, deviled eggs so good, 2 got the bacon and eggs and I got the steak and egg tacos with a side of potatoes. The potatoes were delicious! Oh and I can't forget the biscuits with triple berry sauce, I could have drank that sauce that's how good it was.
   

   Is this helpful?

3. W

   William

   Philadelphia1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the New York strip steak, 14 oz and my wife had the baby back ribs. Both met our expectations. Would recommend and we will visit again. The service of the staff met our expectations. Interactions were pleasant.
   

   Is this helpful?

4. S

   Stephanie

   Philadelphia6 reviews

   2.0

   Dined on April 19, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   I hate to have to write this as I am also in the business. We had quite a few mix ups. The food took a long time. We were celebrating a big birthday as I put in the notes and it felt very underwhelming. No one acknowledging the celebration until we said something. We had a four year old with us so when you are waiting for food that long any toddler will become restless. Finally apps came out and the cheesesteak rolls were cold and about two minutes later dinner came. My salad was wilted brown and inedible. Steak came out under cooked. Manager came by and took off some things from the bill. But In my opinion if this was settled in the restaurant I would not have to write this review. I just feel like this all could have been avoided by communicating that they lost our apps so we aren’t sitting there wondering. Just acknowledge they dropped the ball. We didn’t require much. Just the right food at the right temp and edible.
   

   Firebirds Wood Fired Grill - North WalesResponded today

   Thank you so much for sharing your review, Stephanie. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

   Is this helpful?

5. s

   stuart

   Baltimore5 reviews

   2.0

   Dined on April 19, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service extremely slow, and poor. It took just over an hour after being seated to get our entrees. Dessert took just as long. 2 1/2 hours for dinner, and the slow up was not from our party of 4. Steak was ordered medium rare, and came out medium well. I usually have a good experience at Firebirds and have dined there at least a dozen times in the past 2 years.
   

   Firebirds Wood Fired Grill - North WalesResponded today

   We appreciate you taking the time to share your experience, Stuart. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

   Is this helpful?

6. J

   John VIP

   Philadelphia12 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent, as always. Tonight's server, Sam, was great.
   

   Is this helpful?

7. C

   Christine

   Philadelphia2 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always have a great experience at the North Wales location! Good food & good service.
   

   Is this helpful?

8. K

   Kim

   Philadelphia1 review

   5.0

   Dined on April 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the vibes, the food and the service. I highly recommend
   

   Is this helpful?

9. I

   Inge

   New York City10 reviews

   2.0

   Dined on April 14, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Our waitress, Cameron was surly and unaccommodating when we asked for coffee and canceled our dessert. She turned a joyous birthday celebration into a sad and disappointing experience. None of us live close to Firebirds. We will not be making the long distance trek here for a long time. It’s a shame because the food was good and the hostess was kind.
   

   Firebirds Wood Fired Grill - North WalesResponded on April 15, 2025

   We appreciate you taking the time to share your experience, Inge. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

   Is this helpful?

10. D

    David VIP

    Philadelphia4 reviews

    4.0

    Dined on April 13, 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3

    Food was good, with some nice twists. Portions were large. Service was very good.
    

    Is this helpful?