Firebirds Wood Fired Grill - Niles

Firebirds Wood Fired Grill - Niles 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Melissa

   Cleveland1則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 4

   Food was too salty and we didn’t get what we ordered. Out of veggies and the carrots were not cooked. Waited 30 minutes for an iced tea. Not the servers fault. Overwhelmed and not enough help for a holiday with reservations at 545 and nene got to leave till 815
   

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2. R

   Rustina

   Las Vegas2則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 2
   4. 氛圍 2

   Had to keep asking for refills, never got refill of bread, and waited awhile for our food, some of the food was cold
   

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3. D

   Debbie

   Cleveland2則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Overall a good evening. Consistently good food and service. Reservation was accurate with a special request for a certain table. Will go back.
   

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4. B

   Beth Ann

   Columbus17則評論

   4.0

   在5天前用過餐

   1. 整體 4
   2. 食物 3
   3. 服務 4
   4. 氛圍 5

   Salad and steak were delicious. The baked potato was not as delightful, would recommend staying away and choosing another side.
   

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5. A

   Alexandria

   Cleveland1則評論

   5.0

   在2025年5月3日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   i came here to celebrate my graduation, and the experience was amazing. our servers were so kind and attentive… super friendly from the moment we sat down. they really made the night feel special, and i appreciated how thoughtful they were throughout the meal. great service makes all the difference, and they absolutely delivered. thank you for helping make my graduation dinner feel extra memorable!
   

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   Firebirds Wood Fired Grill - Niles已在7天前回覆

   Hi Alexandria, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

   請問這對你有幫助嗎？

6. A

   Alyse

   Pittsburgh6則評論

   3.0

   在2025年4月25日用過餐

   1. 整體 3
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   Steak was overdone and by the time I got a replacement my family was done eating
   

   Firebirds Wood Fired Grill - Niles已於2025年4月30日​回覆

   Hi Alyse, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

   請問這對你有幫助嗎？

7. R

   Robert VIP

   Raleigh24則評論

   3.0

   在2025年4月6日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 3
   4. 氛圍 3

   No vibe. Server was just ok. Did his job but did not feel totally welcomed. He asked other tables if they were celebrating anything but not us. Felt hurt by that.
   

   Firebirds Wood Fired Grill - Niles已於2025年4月7日​回覆

   Dear Robert, Thank you for taking the time to share your experience at Firebirds. We appreciate your feedback, as it helps us improve and provide the best possible experience for our guests. We’re sorry to hear that your visit didn’t fully meet your expectations.
   

   請問這對你有幫助嗎？

8. T

   Tracie

   Tampa2則評論

   1.0

   在2025年4月5日用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 1
   4. 氛圍 1

   It was not good. Server was not friendly. Salads came out before appetizers. Server never asked to fill up our drinks. Forks on floor and other wait staff and bussers walked right by…..poor training. Very busy but they need to handle it better. I was not pleased! Left disappointed!
   

   Firebirds Wood Fired Grill - Niles已於2025年4月8日​回覆

   We appreciate you taking the time to share your experience, Tracie. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

   請問這對你有幫助嗎？

9. M

   Michael

   Cleveland3則評論

   1.0

   在2025年3月29日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 5

   The service was terrible. We are accustomed to a certain level of service at this space. I would’ve rather had the fella who put the pepper on my salad as a server. They truly need to be more selective on who they are hiring.
   

   Firebirds Wood Fired Grill - Niles已於2025年4月2日​回覆

   Hi Michael, Thank you for sharing your recent experience at Firebirds. We sincerely apologize for any disappointment you may have felt. Your review will be shared with our leadership team.
   

   請問這對你有幫助嗎？

10. M

    Monica

    Columbus4則評論

    2.0

    在2025年3月29日用過餐

    1. 整體 2
    2. 食物 1
    3. 服務 2
    4. 氛圍 4

    The restaurant was highly recommended. Our hostess wasn’t very personable, and we had to ask for water. In a restaurant of this caliber, we are used to water being served right away. When I made the reservation, it asked if we were celebrating a special occasion. I noted twice that we were celebrating my son’s 20th birthday. I had to ask for his dessert at the end. He asked for it to go, and our hostess came back with it on a plate and said “sorry, I told them it was to go, but if you want a box I can get one” The food…we ordered three ribeyes. Two Cajun and one traditional aged. All three were burnt and overcooked. We ordered 2 medium and one medium well. It was hard to eat because the taste of it being burnt was overwhelming. Our son asked that we not say anything, so we paid and left. I will not visit this restaurant again.
    

    Firebirds Wood Fired Grill - Niles已於2025年4月2日​回覆

    We appreciate you taking the time to share your experience, Monica. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
    

    請問這對你有幫助嗎？