Firebirds Wood Fired Grill - Niles

Firebirds Wood Fired Grill - Niles reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Alyse

   Pittsburgh6 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Steak was overdone and by the time I got a replacement my family was done eating
   

   Firebirds Wood Fired Grill - NilesResponded 1 day ago

   Hi Alyse, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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2. R

   Robert VIP

   Raleigh24 reviews

   3.0

   Dined on April 6, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   No vibe. Server was just ok. Did his job but did not feel totally welcomed. He asked other tables if they were celebrating anything but not us. Felt hurt by that.
   

   Firebirds Wood Fired Grill - NilesResponded on April 7, 2025

   Dear Robert, Thank you for taking the time to share your experience at Firebirds. We appreciate your feedback, as it helps us improve and provide the best possible experience for our guests. We’re sorry to hear that your visit didn’t fully meet your expectations.
   

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3. T

   Tracie

   Tampa2 reviews

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   It was not good. Server was not friendly. Salads came out before appetizers. Server never asked to fill up our drinks. Forks on floor and other wait staff and bussers walked right by…..poor training. Very busy but they need to handle it better. I was not pleased! Left disappointed!
   

   Firebirds Wood Fired Grill - NilesResponded on April 8, 2025

   We appreciate you taking the time to share your experience, Tracie. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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4. M

   Michael

   Cleveland3 reviews

   1.0

   Dined on March 29, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   The service was terrible. We are accustomed to a certain level of service at this space. I would’ve rather had the fella who put the pepper on my salad as a server. They truly need to be more selective on who they are hiring.
   

   Firebirds Wood Fired Grill - NilesResponded on April 2, 2025

   Hi Michael, Thank you for sharing your recent experience at Firebirds. We sincerely apologize for any disappointment you may have felt. Your review will be shared with our leadership team.
   

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5. M

   Monica

   Columbus4 reviews

   2.0

   Dined on March 29, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   The restaurant was highly recommended. Our hostess wasn’t very personable, and we had to ask for water. In a restaurant of this caliber, we are used to water being served right away. When I made the reservation, it asked if we were celebrating a special occasion. I noted twice that we were celebrating my son’s 20th birthday. I had to ask for his dessert at the end. He asked for it to go, and our hostess came back with it on a plate and said “sorry, I told them it was to go, but if you want a box I can get one” The food…we ordered three ribeyes. Two Cajun and one traditional aged. All three were burnt and overcooked. We ordered 2 medium and one medium well. It was hard to eat because the taste of it being burnt was overwhelming. Our son asked that we not say anything, so we paid and left. I will not visit this restaurant again.
   

   Firebirds Wood Fired Grill - NilesResponded on April 2, 2025

   We appreciate you taking the time to share your experience, Monica. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

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6. R

   Richard

   Cleveland4 reviews

   5.0

   Dined on March 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   service was quick and efficient- dinner was very good
   

   Firebirds Wood Fired Grill - NilesResponded on April 2, 2025

   HI Richard, Your kind words made our day! Thank you for your support, and we’re so happy you had a great experience. We hope to see you again soon!
   

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7. P

   Pat

   Cleveland2 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made a reservation to celebrate a birthday. Our table was ready when we arrive and the hostess put a vase of fresh flowers on the table because of the occasion. Our server came within a couple minutes & took our drink order. He returned and took our dinner orders. He was very attentive and returned several times during our stay to check our food order and if we needed anything. The food was very good. Only issue was I ordered a loaded baked potato without sour cream. Server took it back to the kitchen and returned within a couple minutes with a correct potato. It was a very pleasant evening of celebration!
   

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8. J

   Justin

   Pittsburgh2 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I forgot my food at the restaurant 😩. But my food and service was amazing
   

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9. OT

   OpenTable Diner

   Pittsburgh1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lauren was a wonderful waitress. Great service, food and atmosphere. All that they did for my boyfriend’s birthday celebration is very appreciated from the balloons to the dessert. Top notch restaurant! Will definitely be back!
   

   Firebirds Wood Fired Grill - NilesResponded on March 26, 2025

   We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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10. J

    Justin

    Pittsburgh2 reviews

    5.0

    Dined on March 8, 2025

    1. Overall 5
    2. Food 1
    3. Service 5
    4. Ambience 5

    Great service from the waiter and management were amazing. The kitchen disappointed me this evening, this is one of my favorite restaurant
    

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