Firebirds Wood Fired Grill - Jacksonville

Firebirds Wood Fired Grill - Jacksonville reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. P

   Pamela

   Jacksonville1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Love the vibes, over all the food and drinks were a little over priced but it was okay I will recommend
   

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2. S

   Shametra

   Jacksonville1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First timers and absolutely loved the food! Our waitress, Mariah was amazing—great customer service, attentive and prompt. Great personality and attitude. She was always checking to make sure we had what we needed. If you ever visit, make sure to get the three course, price was reasonable and the options were good. The creme brûlée cheesecake is so good! We were in town for our anniversary and we enjoyed dining here! 10/10, will definitely recommend.
   

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3. C

   Chris

   Los Angeles1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’re always happy with the taste and quality of the food and the servers at Firebirds. Today the manager helped us out and was so kind and patient.
   

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4. G

   Ginger

   Unspecified1 review

   5.0

   Dined on April 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great, lobster queso was delicious. Salmon and shrimp seasoned and prepared well. Mashed potatoes tasted homemade.
   

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5. D

   Davis

   Charleston3 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Overall good experience, steak was decent, beautiful atmosphere, very romantic.
   

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6. V

   Vanessa

   Orlando1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and our server Melissa was excellent! Our daughter has severe food allergies and she was able to coordinate between the chef, manager, and my daughter to get her a delicious dish!
   

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7. T

   Toni

   Jacksonville2 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We have been to Firebirds several times and always enjoyed it. I realize today was Easter but our service was very slow. We were there for over an hour and didn’t even get our bread for an hour after seating. When we received our food it was all at room temperature , not even hot. I’m sure this was just an off day. We were there for over 2 1/2 hours and when they gave our bill (we had 3 separate bills) the charges were incorrect. They did fix this and apologized. This won’t stop us from returning. We spent most of the time we were there just waiting. We have been there for Easter in the past and did not have this problem.
   

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8. A

   Angelique

   Jacksonville1 review

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good experience. First time. Server was pleasant and attentive.
   

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9. K

   Katrice

   Orlando2 reviews

   2.0

   Dined on April 13, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Brea was cold. Salmon and shrimp entree came with 2 shrimp. Steak was tough
   

   Firebirds Wood Fired Grill - JacksonvilleResponded on April 15, 2025

   Hi Katrice, Thank you for sharing your recent experience at Firebirds. I want to offer a sincere apology as the situation you described does not align with our usual standards of hospitality. Your feedback is essential, and I will ensure that your review is discussed with our leadership team.
   

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10. A

    Amanda

    Tampa1 review

    2.0

    Dined on April 12, 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    Our waiter was terrible. Got apps and drinks pretty quickly and then everything went south from there. Order three salads and our meal came but never got any salads. We asked for butter and when we called the manager over it had already been 15 mins. It took the manager 30 seconds. Asked for boxes and that proceeded to take another 15 minutes.
    

    Firebirds Wood Fired Grill - JacksonvilleResponded on April 14, 2025

    Dear Amanda, Thank you so much for sharing your review. We’re sorry to hear about your experience and truly appreciate your feedback. Rest assured, it will be shared with our team to help us improve moving forward. Thank you again for bringing this to our attention.
    

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