Firebirds Wood Fired Grill - Jacksonville
my visit at Firebirds Grill was OUTSTANDING this was my second visit with my family we all enjoyed the food. I'm sure we will visit again soon.
I need to start and let everyone know that everything didn’t go as planned. I ordered prime rib medium rare and it came out medium. Manager came out after the waiter took it back to the kitchen to let me know that due to the Coronavirus concerns they had only cooked one prime rib and it came out medium to medium well. I totally understand the concern and ordered a steak instead. My wife’s steak and side were excellent. When I received my steak it was perfectly cooked and tasted great. The mushrooms are some of the best I’ve ever had.
When we got our bill the manager had taken off my dinner. It wasn’t called for, but a nice surprise. Will definitely be going back soon.
Great food and service!
Overall I enjoy my visits here but on Saturday, 3/14 we had a server that though nice, was NOT attentive to my group of 6. We sat in the bar area due to our group size and it was 5:30 PM so it was not very busy. Not sure why it took forever to get our drink order and then our server rarely checked in on us for anything else we needed not to mention our second order of drinks. Also at the end of the night, she dropped the checks but again took forever to pick them up. It was the first time for some of the people in my party so after this visit I am not sure they will want to go back. Come on Firebirds, in todays environment, with all the options available, it is important to be aware of the service you give. Being nice will only get you so far, being attentive as well will get you a big tip and bring us back. Thanks.
We went for both happy hour and dinner. Logan was our waiter and he was superb. He deserves a raise! As always, food was excellent. 3 out of 4 had the prime rib and that’s some of the best we’ve had. The pretzel as an appetizer was to die for. Just wow on everything
We were lucky to have Kayla as our server. This was our second time with her and she’s great. Every request was met and with a smile. Our dinner included coconut shrimp on slaw and those tasty fried onion rings, both yummy. Then a ribeye and baked potato entree. The steak was cooked specifically to order. It was a great dinner and will be returning soon.
Great service...not so great everything else.
The service, while polite and fast, was very impersonal. I felt like everyone was in a rush. There was only one check on our satisfaction and that was when it was handed to us. I felt like I was at a big chain restaurant pushing bodies through the door. It wasn't a fine dining experience.
Marah was a good server, although there was quite a long wait for drink (from the bar) and bread to the table. That could have been better.
Steak cold and not medium but medium rare. Sauce cold also. Sent back , returned warm not hot, still medium rare. Ate on own as others had finished theirs. Yes deduction from tab however wife’s food also had cold sides and server basically ignored her issue.
We waited over 30min for a table we reserved. When we finally got sat, the food took an additional 45min to come out. It seriously put a damper on our anniversary plans. Genuinely disappointed by this first experience at your restaurant. Especially one of your supposed caliber. Unlikely to return.
My party arrive on time but we had to wait almost 25 mins to get a table. Than about 15 mins before anyone took our drink order. Took about hour for our meal to make to the table after placing our order. Some of the meals were cold. I was not happy with the service.
Food took 1 hours and 5 minutes to get serve. I order a beer it took 15 min to get serve.
Good food with good friends, made up for the slow service.
Ive been to firebirds around the country. I was excited to share
Excellent, as always.
We had a fabulous time! We did the $34.95 deal for appetizer, entree, and dessert! The tuna for an appetizer was done perfectly and the steaks were made exactly to our liking. We split the crepe brûlée cheesecake. Very tasty. Our server Gabby was very friendly and attentive. Not a problem at all. The manager came to the table & asked how everything was, which was a nice touch. Definitely going back.
The food was excellent and in large portions. The service was very good but perhaps our waitress had too many tables.
Everything was perfect including the staff
The service and the food was great!!
We made a reservation, and our table was not ready when we arrived. We were ok with night, as it was a busy night. We went to the bar instead. When a table was ready, the manager Leon did a good job of apologizing for our wait, and sent over a free app. At the end of the evening, he came by the table to check on us, and have a chat, and also brought us a freebie dessert. He made us feel welcome, and we didn’t mind being slightly inconvenienced.
We have eaten at FB a number of times. The food is always good. This time we have to wait 35+ minutes to be seated. We had a reservation and arrived somewhat early but this seemed like a long time. But we went to the bar, had a drink and snack. Our waitress ask what we were doing and we total her waiting for our table and the arrived early for reservation issue as well. She went to the hostess and we were then seated almost immediately. It was still a pleasant experience.
Great dining experience. The only glitch was where upon arriving for a 6pm reservation was told seating would be delayed and it was for about 10 mins. During this time it was like watching a Chinese fire drill with multiple people looking like it was their first day working there. Food was outstanding as was the waitstaff member who took very attentive care of us.
Nice ambient, service was very good. Food was excellent; the black bean soup was extraordinary. Dessert was phenomenal.
Great food and atmosphere!
Love the food and atmosphere. Ask for Kayla when you go. She was so professional and very pleasant.
Great food, service and atmosphere. Our waitress stephanie was awesome!
Our waiter was excellent, always having a recommendation when asked. He was knowledgable of the food, it’s ingredients, and how it was prepared.
Service was awesome!
The staff is fantastic. They definitely don’t lack in customer service. The steak I got was quite sub par and the broccoli as a side was just steamed broccoli I got on the side was kinda eh. I would expect a half effort home cook dinner taste about the same. Wayyyyy too over priced.
First time visiting and the food was GREAT! It was expected to be a wait with it being Valentine’s Day but it wasn’t a long one. Our food came in a timely manner and everything was nice and hot. Our server was excellent as well..
Great restaurant...we had reservations at 7:00 and were seated within 10 minutes of our reservation. Our server was very pleasant and attentive. The cocktails were delivered to the table in a timely manner. The food was exceptional and prepared perfectly. My wife and I ordered steaks, baked potato, scalloped potatoes (which are exceptional), and sautéed mushrooms. Steaks were prepared perfectly with great seasoning. Overall, we had a great evening starting with great food!
The only issue I had was my reservations were for 7 pm we got there at 6:55 and still had to wait a bit. I asked for a booth when I made the reservations and got a table. Food and service were very good.
We had a excellent meal on Valentine's Day. Our server was very attentive and did a great job and the manager was walking around greeting everyone. A great Valentines meal at one of our favorite places.
Kitchen staff too loud. Order not cooked to specs. Order not exactly correct. Wine spilled on arm by waiter (accidently). Manager on duty comped 2 desserts, but I feel he could have compensated more. Also whole experience was just less than expected.
Had a terrific steak and baked potato. Drinks were perfect. I was pleasantly surprised by the bill. Will definitely return. Gabrielle was very helpful and patient
We arrived about 10 minutes ahead of our 6:30 reservation and was seated promptly. Myah our waitress came to the table a short time later for drink orders and appetizers. We settled on the Deviled Eggs. They were delicious. We were also visited by the restaurant manager, Leon. He was delightful and genuinely concerned about us having nothing short of an amazing dining experience. Our entree’s consisted of two very tender steaks, a 7oz filet, surf and turf also consisting of a 7oz steak. The lobster was cooked perfectly. Augratin and mashed potatoes rounded out our entree. Myah provided excellent service. Attentive but not intrusive. Overall we had a very enjoyable night. A big part of that is contributed to service provided by Leon and Myah. We owe you both a big ‘thanks’. Oh and we definitely plan to visit again.
Valentines dinner with my wife
Decided to try it out as a (pre)Valentines date night (mid-week). Had a reservation, but it wasn't necessary as they weren't too busy. Plenty of good menu options, and our meals were very good & generously portioned. I'd say the price was $$ out of $$$$. I don't see it becoming our new "go-to" restaurant, but we would both go again if we're looking for something different. Great service.