Firebirds Wood Fired Grill - Gilbert

Firebirds Wood Fired Grill - Gilbert reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   John VIP

   Milwaukee5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Caroline was wonderful such a great server. Thank you so much
   

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2. R

   Regina

   South Dakota3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service & delicious food! I highly recommend Chilean bass.
   

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3. l

   lisa

   Phoenix1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff made our anniversary dinner very special. Thank you!
   

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4. R

   Russ

   Phoenix2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner for our party of nine. Great service and the food was really good. Lobster queso, steaks and sides were very good.
   

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5. L

   LINDA

   Phoenix1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Have had previous good experiences at Firebirds, Gilbert Az but not sso last night. Ordered the Firebird's Spicy Chicken pasta (first time). Although it said "spicy" did not expect blow the top of you head off spicy. It also had a looong lasting after taste. One and done. Also, our server was very poor. Ordered a second beer and waited and waited. We were ready for check when the beer arrived and she wanted to point the blame at the bartender but you could tell it sat there for some time. It was a full house and the noise level kept us from being able to have a reasonable conversation. all in all, it was a bust.
   

   Firebirds Wood Fired Grill - GilbertResponded 4 days ago

   Hi Linda, Thank you for sharing your recent experience at Firebirds. I want to offer a sincere apology as the situation you described does not align with our usual standards of hospitality. Your feedback is essential, and I will ensure that your review is discussed with our leadership team.
   

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6. E

   Elizabeth VIP

   Phoenix34 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We had a disappointing birthday dinner for my husband. The food took so long to prepare that over an hour and 15 minutes after arriving when we still didn't have our food I had to just tell them to box mine up and I'd leave to go pick up our son from an event. I missed most of the dinner once it actually arrived for the remainder of the family. A family member's steak was significantly undercooked even after all of the food delays. The waitress was not friendly from the start and we had to ask for waters for the table. I ended up getting my salad to go and eating at 9pm by myself at home after having a 6:30 pm reservation at Firebirds. My salad was missing some ingredients when I got home. I had ordered a different salad dressing and no cheese because I cannot eat dairy, but no one at the restaurant told me that other ingredients would also need to be removed. It was mostly just chicken chunks and lettuce. We noted it was a birthday celebration on the Open table reservation and during the hour and 15 minutes that I was there no one on staff mentioned the birthday. The manager evidently took off most of the meal costs after I left the dinner and gave us a free cheesecake to go (I missed the dinner and he knew I can't eat dairy...) so it is great the manager took responsibility for all of the mishaps, but it was still very disappointing and we will not be celebrating any more special dinners at this Firebirds location.
   

   Firebirds Wood Fired Grill - GilbertResponded 4 days ago

   We appreciate you taking the time to share your experience, Elizabeth. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

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7. K

   Kevin

   Tucson1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great. They were shorthanded in the kitchen staff, and we overheard multiple complaints, but the manager and server handled themselves very well. It was our first experience here and it made a very good impression. We loved the cheesecake and my wife is already asking to go back for more.
   

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8. C

   Christopher

   Phoenix3 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Firebirds is just a very comfortable restaurant. The atmosphere is upscale without being pretentious or stuffy. The food is excellent and the wait staff are polite, attentive and friendly.
   

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9. A

   Antonio

   Seattle1 review

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good choices from the menu. This was our first opportunity to dine at this restaurant and we were not disappointed.
   

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10. A

    Adrinette

    Phoenix6 reviews

    5.0

    Dined on April 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful as always!! The best service and ambiance is always the best.
    

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