Firebirds Wood Fired Grill - Gilbert

Firebirds Wood Fired Grill - Gilbert reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nichole

   Central Coast3 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Hugo did not come to greet us or offer her water or bread for at at least 10 minutes after seeing forgot my straw request three times over 15 minutes, forgot extra bread ask 2x, forgot carrot cake at end, for 40 min after brought final check and we sat 40 min after bill came. He remembered, as we took a table waiting…. As he never returned after dropping bill off. All around didn't listen. Hopefully he is new. But reduced this experience from a 6/7 to a 2/3.
   

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2. J

   Jen

   Phoenix1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is quickly becoming one of our family’s favorite places to gather. The food and service are always great.
   

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3. K

   Keith

   Las Vegas7 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Not good. Ran out of prime rib for the second time I visited. The service was terrible. Waited 20mins for our 1st drink. The server came back to our table and asked us if we were ready to order and we had not even been served our first drink yet! Then they changed servers Midway through our service. It was definitely not what I expected. It''s the third time we've been there and we continue to try to give it a chance because of the prime rib but we won't be back.
   

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4. M

   Maggie VIP

   Phoenix9 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Firebirds is the place our friends from out of town always ask to be taken to whenever they visit. The food is consistently great and the service always perfect. Our server, Kaylee, was so eager to help, but still allowing us time to chat and relax. Once again, a memorable and lovely evening.
   

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5. J

   Jane VIP

   Los Angeles55 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, super service, fair prices, and calm relaxing atmosphere.
   

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6. J

   John VIP

   Milwaukee5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Caroline was wonderful such a great server. Thank you so much
   

   Firebirds Wood Fired Grill - GilbertResponded 3 days ago

   Hi John, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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7. R

   Regina

   South Dakota3 reviews

   5.0

   Dined on May 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service & delicious food! I highly recommend Chilean bass.
   

   Firebirds Wood Fired Grill - GilbertResponded 4 days ago

   Hi Regina, Thank you for your fantastic review! We’re so grateful for your support and thrilled that you had a wonderful experience. We look forward to serving you again!
   

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8. l

   lisa

   Phoenix1 review

   5.0

   Dined on May 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff made our anniversary dinner very special. Thank you!
   

   Firebirds Wood Fired Grill - GilbertResponded 5 days ago

   Hi Lisa, Thank you so much for choosing to celebrate your Anniversary with us! We’re delighted to hear you had a great time and enjoyed the tasty food and attentive service. It’s always an honor to be part of such special moments. We truly appreciate your kind words and hope to welcome you back for more wonderful experiences in the future. Wishing you many more Happy Anniversaries!
   

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9. R

   Russ

   Phoenix2 reviews

   5.0

   Dined on April 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner for our party of nine. Great service and the food was really good. Lobster queso, steaks and sides were very good.
   

   Firebirds Wood Fired Grill - GilbertResponded 5 days ago

   Hi Russ, Your kind words made our day! Thank you for your support, and we’re so happy you had a great experience. We hope to see you again soon!
   

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10. L

    LINDA

    Phoenix1 review

    2.0

    Dined on April 29, 2025

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 5

    Have had previous good experiences at Firebirds, Gilbert Az but not sso last night. Ordered the Firebird's Spicy Chicken pasta (first time). Although it said "spicy" did not expect blow the top of you head off spicy. It also had a looong lasting after taste. One and done. Also, our server was very poor. Ordered a second beer and waited and waited. We were ready for check when the beer arrived and she wanted to point the blame at the bartender but you could tell it sat there for some time. It was a full house and the noise level kept us from being able to have a reasonable conversation. all in all, it was a bust.
    

    Firebirds Wood Fired Grill - GilbertResponded on May 1, 2025

    Hi Linda, Thank you for sharing your recent experience at Firebirds. I want to offer a sincere apology as the situation you described does not align with our usual standards of hospitality. Your feedback is essential, and I will ensure that your review is discussed with our leadership team.
    

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