Firebirds Wood Fired Grill - Charlotte - Northlake
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Sick staff prohibited in the workplace
Wood Grilled Salmon
Applewood-smoked bacon, mushrooms, tomatoes, egg, balsamic vinaigrette
Service was extremely lacking. Manager was good. Food was ok.
Kelly was awesome! Very helpful and made great suggestions!
Great experience. Excellent service. Food was good.
Steak cooked perfectly. Very simple menu. Decent atmosphere.
The whole meal was disgusting.. we had to ask for plastic everything after have 3 glasses left with dirt and things swimming around in it . The salad smelled spoiled & it was my birthday. This high place know better . Horrible experience
everything was excellent food very good nice atmosphere lovely waitress only problem I had they forgot my salad which was ok
Food and service was great just like our previous trips to this location as well as the Greenville location.
Super customer service. Great food! Will come back.
Best atmosphere and food deliciously seasoned.
Antonio was the server. He was quite busy therefore he kept forgetting things to get for our table. (Forget the bread, and lemons). We also had a sex on the beach drink made wrong twice from the bar. Food was undercooked. As someone that works in the restaurant industry, I thought at least the manager would have discounted something from our check. But nothing was done. I don’t think I’ll be coming back there. Service is everything.
The manager thank us for coming and if we need anything else.
Great job by everyone there. Would go back and recommend to others.
Table was not ready when we were taken to it. Hostess wiped it down but it was still very wet. Salad arrived after the entrees were served, not before. Felt rushed. Anniversary dinner, but no ambience or warmth. NUTS IN THE SALAD!!!! WHO DOES THAT? My husband is allergic so glad he didn't take a bite. So many other places to eat, so won't be rushing back.
We were disappointed in the front lobby staff. We are long time patrons of Firebirds and love the food. In a normal non-Covid year there has always been someone opening the door coming and going. That person was gone. Normally the hostess is pleasant. This hostess did not even acknowledge we were there and was quite unfriendly. Also, the manager use to often come by the table and ask how the food was. No one did that. We also waited quite a long time for our appetizer which came too close to the main dishes. The food was good as always and the waitress was pleasant but seemed over worked. We waited quite a while for our glasses to be refilled also. We will continue to go but hope for a more friendly visit next time.
We had such a great time, were treated fantastic and thoroughly enjoyed our time there and our dinner. Thanks!
Upon arrival, everything was as planned. I had additional guests arriving later but we were seated right away and given menus. No problem. The server took out drink order and no sooner than he did that our other guests arrived. My friend was given a drink and as she lifted the glass, the bottom fell out, spilling the beverage all over the table and on 4 of your party members. The manager came right over and assisted in the cleanup and even informed us that they would take care of any dry cleaning associated with the spill. It wasn’t until we were about to order that the server seemed to be upset or agitated and it definitely came through in his delivery. He wasn’t nasty but he just seemed to rush us along. It might have been a bad night for him. Anyway we order and waited an hour for our food to come out. As we were wrapping up, he basically told us the dishwasher likes to get finished and started clearing the table. I get it but our food took longer to get to our table. While he’s basically rushing us out, there is a table with a party of two who looks as if they were just taking their time but their server continued to wait on them with no attitude, even though it was closing time. Again he did not have an attitude but this was not my first time in that particular restaurant location but I do believe it will be my last.
Overall good. Service was good. I would have liked more flavor on my grilled salmon.
Quality of the food was not pleasing and the taste was limited
Everything was okay just that the waitress was not taking the initiative to bring a refill. We had to requested. It was a special event that we even mentioned.
Excessive wait for meal, offered bread and never brought it.
The appetizers were amazing my daughter loved the meatloaf. The waitress didn’t bring us utensils we had to ask. We also did have small plates for the appetizers. My steak was suppose to be medium well but was medium rare. I’d give it another try if I were to visit again mostly because I loved the crème brûlée cheesecake. I think it could be better
This is normally one of my favorites local spots to visit for a great cocktail and reasonably priced food. This past Friday was a total different experience. I was seated, and had to wait at least 15 minutes before my server put water on the table. It appeared that she was training someone, so I allowed some grace for that. The service was slow all night, but I tipped well nevertheless. Prior to my food arriving, I noticed that there was a large group (20+) of young adults/some older teens that came in and although they had tables, no one was sitting. They were standing and talking loudly in the aisle (where the servers could not walk). I asked the manager about it, unfortunately there was not much he could do with such a large group. I kindly asked for a box and took my food to go- it just didn't feel like a safe environment. ...Time to find a new favorite local spot.
Sat on patio. Our view was into the neighboring pizza restaurant- interestingly.
Had a wonderful meal and service was excellent. Our waitress attentive to all our needs.
Food was excellent and service was great. We go early because of grandchild.
Everything was great, the only downside was both of our steaks were cooked too done.
Had a great dinner date, thanks to the firebird staff.
Excellent service & a delicious dinner! Desserts are some of the best around Charlotte!
The food was good when I’ve been here before. Food this time wasn’t seasoned good. Second thing was the rating was a 90 for the restaurant. Will not go back anytime soon. Service was good.
Our waitress was very attentive!
Overall, the team at Firebirds did a great job during our dining experience. I will point out that one of our dishes, chicken pasta, was served at room temperature, and in our deserts didn’t taste fresh. Overall, great experience. Will definitely visit again!
Birthday dinner for significant other. Food was delicious and well prepared. Service was excellent and attentive.
We love going to Firebirds...Northlake
Unfortunately this time svc was crazy slow....lobster tail super tough and one filet which they reimbursed was well done when it was supposed to be medium. I think our server was new and needed help. We still will come back and we still tipped!!! :)
Food was amazing, we will definitely go back. Our waitress was fantastic as was the management. They checked multiple times on how we enjoyed our dinner and to thank us for dinning there. We'll definitely be going back.
It took longer than our reservation time to seat us as they were understaffed unfortunately.
Steaks got to the table before our salads made it out. Had to ask for refills 3 times.. Bread was not warm and no butter.. Not good service at all.
The service was outstanding, the food was incredible. Best meal I’ve had in a long time!!
From the minute my Dad and I entered the restaurant I knew it was not going to be a good experience. The seating options were poor and the host did not seem to be experienced; the servers were eating in the public area and not enough of them to serve. Had to send prime rib back, because it was raw and very poor quality. In this age of the virus, your store needs be on top of their game or you will be out of business.
We had a reservation and were seated promptly. The waiter came to our table right away. Complimentary bread was very good. Salad and entrees were served in a timely manner. Food was very good. Our waiter provided great service. We always enjoy Firebirds at Northlake.
Firebirds Wood Fired Grill - Charlotte - Northlake does offer delivery in partnership with Postmates and Uber Eats. Firebirds Wood Fired Grill - Charlotte - Northlake also offers takeout which you can order by calling the restaurant at (704) 295-1919.
Firebirds Wood Fired Grill - Charlotte - Northlake is rated 4.4 stars by 802 OpenTable diners.
Firebirds Wood Fired Grill - Charlotte - Northlake does offer gift cards which you can purchase here https://firebirdsrestaurants.com/gift-cards/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.