Firebirds Wood Fired Grill - Charlotte - Northlake

4.4
802 Reviews
$30 and under
American
Firebirds Wood Fired Grill is located at Northlake Mall near H & M. We are an American Restaurant and Steakhouse serving authentic wood-fired steaks, seafood, specialty cocktails and select wines. Join us for Happy Hour for drink specials all day Wednesday throughout the entire restaurant and bar bite specials Monday - Friday 4PM - 6:30PM at the FIREBAR® or on the patio. We offer top-notch service and upscale dining at a modest price. Reserve your table with us today.

Support Firebirds Wood Fired Grill - Charlotte - Northlake during COVID-19

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 802 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.4
service
4.4
ambience
4.2
value
Noise · Moderate
90% of people would recommend it to a friend
Sort by
Filters
DO
vipDONNAM
Orange County
2 reviews
Dined 7 days ago
Overall2food3service2ambience3

Service was extremely lacking. Manager was good. Food was ok.

A
Alesia
1 review
Dined on November 22, 2020
Overall5food5service5ambience5

Kelly was awesome! Very helpful and made great suggestions!

OT
vipOpenTable Diner
Charlotte
39 reviews
Dined on November 21, 2020
Overall4food4service5ambience5

Great experience. Excellent service. Food was good.

S
Shaston
1 review
Dined on November 20, 2020
Overall4food4service4ambience3

Steak cooked perfectly. Very simple menu. Decent atmosphere.

MB
MackaylinB
1 review
Dined on November 14, 2020
Overall1food3service1ambience1

The whole meal was disgusting.. we had to ask for plastic everything after have 3 glasses left with dirt and things swimming around in it . The salad smelled spoiled & it was my birthday. This high place know better . Horrible experience

AR
AngelaR
1 review
Dined on November 14, 2020
Overall4food3service4ambience3

everything was excellent food very good nice atmosphere lovely waitress only problem I had they forgot my salad which was ok

TT
TylerT
1 review
Dined on November 14, 2020
Overall5food5service5ambience5

Food and service was great just like our previous trips to this location as well as the Greenville location.

OT
OpenTable Diner
Orange County
1 review
Dined on November 14, 2020
Overall5food5service5ambience5

Wedding anniversary

OT
OpenTable Diner
1 review
Dined on November 11, 2020
Overall5food5service5ambience5

Super customer service. Great food! Will come back.

MN
MaryN
Charlotte
4 reviews
Dined on November 11, 2020
Overall5food5service5ambience5

Best atmosphere and food deliciously seasoned.

AG
AshleyG
1 review
Dined on November 11, 2020
Overall2food1service1ambience1

Antonio was the server. He was quite busy therefore he kept forgetting things to get for our table. (Forget the bread, and lemons). We also had a sex on the beach drink made wrong twice from the bar. Food was undercooked. As someone that works in the restaurant industry, I thought at least the manager would have discounted something from our check. But nothing was done. I don’t think I’ll be coming back there. Service is everything.

JL
JudyL
1 review
Dined on November 11, 2020
Overall5food5service5ambience5

The manager thank us for coming and if we need anything else.

c
cj686
Miami
1 review
Dined on November 8, 2020
Overall5food5service5ambience5

Great job by everyone there. Would go back and recommend to others.

KG
KearnyGirl
Charlotte
10 reviews
Dined on November 7, 2020
Overall2food4service3ambience1

Table was not ready when we were taken to it. Hostess wiped it down but it was still very wet. Salad arrived after the entrees were served, not before. Felt rushed. Anniversary dinner, but no ambience or warmth. NUTS IN THE SALAD!!!! WHO DOES THAT? My husband is allergic so glad he didn't take a bite. So many other places to eat, so won't be rushing back.

TS
TammyS
Charlotte
3 reviews
Dined on November 7, 2020
Overall3food5service3ambience3

We were disappointed in the front lobby staff. We are long time patrons of Firebirds and love the food. In a normal non-Covid year there has always been someone opening the door coming and going. That person was gone. Normally the hostess is pleasant. This hostess did not even acknowledge we were there and was quite unfriendly. Also, the manager use to often come by the table and ask how the food was. No one did that. We also waited quite a long time for our appetizer which came too close to the main dishes. The food was good as always and the waitress was pleasant but seemed over worked. We waited quite a while for our glasses to be refilled also. We will continue to go but hope for a more friendly visit next time.

PJ
PatriciaJ
1 review
Dined on November 6, 2020
Overall5food5service5ambience5

We had such a great time, were treated fantastic and thoroughly enjoyed our time there and our dinner. Thanks!

OT
OpenTable Diner
Charlotte
1 review
Dined on November 3, 2020
Overall4food4service1ambience5

Upon arrival, everything was as planned. I had additional guests arriving later but we were seated right away and given menus. No problem. The server took out drink order and no sooner than he did that our other guests arrived. My friend was given a drink and as she lifted the glass, the bottom fell out, spilling the beverage all over the table and on 4 of your party members. The manager came right over and assisted in the cleanup and even informed us that they would take care of any dry cleaning associated with the spill. It wasn’t until we were about to order that the server seemed to be upset or agitated and it definitely came through in his delivery. He wasn’t nasty but he just seemed to rush us along. It might have been a bad night for him. Anyway we order and waited an hour for our food to come out. As we were wrapping up, he basically told us the dishwasher likes to get finished and started clearing the table. I get it but our food took longer to get to our table. While he’s basically rushing us out, there is a table with a party of two who looks as if they were just taking their time but their server continued to wait on them with no attitude, even though it was closing time. Again he did not have an attitude but this was not my first time in that particular restaurant location but I do believe it will be my last.

TG
TarennaG
Charlotte
2 reviews
Dined on November 1, 2020
Overall4food3service5ambience4

Overall good. Service was good. I would have liked more flavor on my grilled salmon.

BH
BrendenH
Greensboro
1 review
Dined on November 1, 2020
Overall3food2service4ambience3

Quality of the food was not pleasing and the taste was limited

BM
BerryM
Charlotte
2 reviews
Dined on November 1, 2020
Overall4food5service3ambience4

Everything was okay just that the waitress was not taking the initiative to bring a refill. We had to requested. It was a special event that we even mentioned.

OT
OpenTable Diner
1 review
Dined on October 31, 2020
Overall2food4service1ambience2

Excessive wait for meal, offered bread and never brought it.

OT
OpenTable Diner
San Antonio
1 review
Dined on October 31, 2020
Overall2food2service2ambience5

The appetizers were amazing my daughter loved the meatloaf. The waitress didn’t bring us utensils we had to ask. We also did have small plates for the appetizers. My steak was suppose to be medium well but was medium rare. I’d give it another try if I were to visit again mostly because I loved the crème brûlée cheesecake. I think it could be better

PJ
PJMac
Miami
2 reviews
Dined on October 30, 2020
Overall3food5service5ambience3

This is normally one of my favorites local spots to visit for a great cocktail and reasonably priced food. This past Friday was a total different experience. I was seated, and had to wait at least 15 minutes before my server put water on the table. It appeared that she was training someone, so I allowed some grace for that. The service was slow all night, but I tipped well nevertheless. Prior to my food arriving, I noticed that there was a large group (20+) of young adults/some older teens that came in and although they had tables, no one was sitting. They were standing and talking loudly in the aisle (where the servers could not walk). I asked the manager about it, unfortunately there was not much he could do with such a large group. I kindly asked for a box and took my food to go- it just didn't feel like a safe environment. ...Time to find a new favorite local spot.

JO
vipJODBY
Memphis/West TN
38 reviews
Dined on October 26, 2020
Overall4food5service5ambience3

Sat on patio. Our view was into the neighboring pizza restaurant- interestingly.

M
Marcharee
Charlotte
18 reviews
Dined on October 25, 2020
Overall5food5service5ambience5

Had a wonderful meal and service was excellent. Our waitress attentive to all our needs.
Thank you

BS
BettyS
Charlotte
1 review
Dined on October 24, 2020
Overall4food4service5ambience4

Food was excellent and service was great. We go early because of grandchild.

OT
OpenTable Diner
Charlotte
1 review
Dined on October 21, 2020
Overall5food4service5ambience5

Everything was great, the only downside was both of our steaks were cooked too done.

OT
OpenTable Diner
Charlotte
1 review
Dined on October 18, 2020
Overall5food5service4ambience5

Had a great dinner date, thanks to the firebird staff.

S
Steve
1 review
Dined on October 17, 2020
Overall5food5service5ambience5

Excellent service & a delicious dinner! Desserts are some of the best around Charlotte!

OT
OpenTable Diner
1 review
Dined on October 17, 2020
Overall3food3service5ambience5

The food was good when I’ve been here before. Food this time wasn’t seasoned good. Second thing was the rating was a 90 for the restaurant. Will not go back anytime soon. Service was good.

C
Carolinagirl
San Francisco
1 review
Dined on October 16, 2020
Overall4food4service4ambience3

Our waitress was very attentive!

C
Chris
Charlotte
16 reviews
Dined on October 10, 2020
Overall5food3service4ambience4

Overall, the team at Firebirds did a great job during our dining experience. I will point out that one of our dishes, chicken pasta, was served at room temperature, and in our deserts didn’t taste fresh. Overall, great experience. Will definitely visit again!

KS
KeriaS
Charlotte
3 reviews
Dined on October 10, 2020
Overall5food5service5ambience5

Birthday dinner for significant other. Food was delicious and well prepared. Service was excellent and attentive.

G
Great
Charlotte
3 reviews
Dined on October 10, 2020
Overall2food2service2ambience5

We love going to Firebirds...Northlake
Unfortunately this time svc was crazy slow....lobster tail super tough and one filet which they reimbursed was well done when it was supposed to be medium. I think our server was new and needed help. We still will come back and we still tipped!!! :)

TL
TiffanyL
Greensboro
1 review
Dined on October 10, 2020
Overall5food5service5ambience5

Food was amazing, we will definitely go back. Our waitress was fantastic as was the management. They checked multiple times on how we enjoyed our dinner and to thank us for dinning there. We'll definitely be going back.

MM
vipMatthewM
Los Angeles
2 reviews
Dined on October 10, 2020
Overall4food5service5ambience4

It took longer than our reservation time to seat us as they were understaffed unfortunately.

JB
JBNoles
Charleston
3 reviews
Dined on October 9, 2020
Overall4food5service2ambience4

Steaks got to the table before our salads made it out. Had to ask for refills 3 times.. Bread was not warm and no butter.. Not good service at all.

OT
OpenTable Diner
Charlotte
6 reviews
Dined on October 9, 2020
Overall5food5service5ambience5

The service was outstanding, the food was incredible. Best meal I’ve had in a long time!!

CO
CONRADP
Charlotte
1 review
Dined on October 8, 2020
Overall1food1service2ambience2

From the minute my Dad and I entered the restaurant I knew it was not going to be a good experience. The seating options were poor and the host did not seem to be experienced; the servers were eating in the public area and not enough of them to serve. Had to send prime rib back, because it was raw and very poor quality. In this age of the virus, your store needs be on top of their game or you will be out of business.

r
viprreid
Charlotte
20 reviews
Dined on October 6, 2020
Overall5food5service5ambience5

We had a reservation and were seated promptly. The waiter came to our table right away. Complimentary bread was very good. Salad and entrees were served in a timely manner. Food was very good. Our waiter provided great service. We always enjoy Firebirds at Northlake.

FAQs

Firebirds Wood Fired Grill - Charlotte - Northlake does offer delivery in partnership with Postmates and Uber Eats. Firebirds Wood Fired Grill - Charlotte - Northlake also offers takeout which you can order by calling the restaurant at (704) 295-1919.

Firebirds Wood Fired Grill - Charlotte - Northlake is rated 4.4 stars by 802 OpenTable diners.

Firebirds Wood Fired Grill - Charlotte - Northlake does offer gift cards which you can purchase here https://firebirdsrestaurants.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Firebirds Wood Fired Grill - Charlotte - Northlake