Was not as classy as I had hoped, but the food was pretty decent .
For the rave reviews we read online, I was disappointed. We had to track down a manager after sitting at our table for 10 minutes. Another 5 minutes to find a waiter. After that, it did go better. But it wasn't a four star meal and night by any means.
The wait was a little long for our food. The filet we ordered was sub-par. My wife got rare and I got medium rare and they were both very chewy and under seasoned. When I say under seasoned...we had to add copious amount of salt to make up for the lack luster taste and quality. Filet should be tender and juicy and succulent. Especially for the price. But what we got was akin to buying a steak at Denny’s. That being said, the overall experience was great. The sever was courteous and nice.
The drinks were good and the desert was the best part of our meal. We would go back, just not for the filet!
First time there. The food was awesome!! Waitress was great! It was our postponed Valentine Day dinner as Fire and Ice was booked up. Enjoyed it very much!! Thank you for your service!
Service was outstanding, the kitchen did a great job. It takes a very good chef to get the duck perfect and it was definitely done right.
The atmosphere was very loud and a little cold. Service was average. Our drinks from the cocktail menus took forever to be served. Food presentation and taste was pretty good but not outstanding for the prices charged. We wanted to give it a try, but will not return. Sorry FIre and Ice, we tried!
We spent New Years eve with you and my wife and I both had the Prime Rib special. The steaks were AMAZING!!! I felt like is was a good meal for a fair price. Will definitely be back and told 4 additional couples later that night how good the food was!
A group from my office took a co-worker out for her birthday - quick service and everyone liked the food. Good overall experience.
The KC burger is the best burger I have ever had! I will definitely be going back!
Went here for a long overdue date night. It did not disappoint. Great service. Friendly staff. Filet Mignon that melts in the mouth and amazing drinks. Will go here again for Anniversary.
This was a major disappointment. The food was good but not special as the price might indicate it was. The ambiance was like a modern take on a bar. The wait staff was friendly but the service was slow. I will not be going back.
Everything was great until about 5 minutes before we got our check, then the group behind us started yelling obscenities as if it was close to last call. It was 5:30 in the evening and we had small children with us. The waitress apologized to us, but said nothing to the group. We were planning on staying fora bit longer for dessert but after this incident, we were just wanting to leave.
I had the Chicken Fried (Ribye) steak, very good, my date had the Pork Chops with sweet potatoes
Came in from out of town and saw good reviews. The food had gourmet taste at a reasonable price. However, they appeared short staffed. No hostess to confirm the reservation even though they had a "please wait to be seated" sign. Took about 10 minutes for a bartender to finally tell us to sit where we'd like. After that, the bartender was serving us and the bar patrons. The food definitely made up for it in the end, but not an all around great experience.
Fire and Ice was a pleasant surprise on my cross-country road trip. It is right across the street from the Best Western Coach House. A little hard to locate if you're walking, as it is associated with a hotel complex that is set back a bit from the road. Just keep going past the (unattended) gate house and look for the parking area and the hotel check-in area. The restaurant is in the same building and there is a sign. A nice, comprehensive continental menu. The brisket topped with onion straws and served with fresh squash and mashed potatoes was excellent. The server indicated the chef uses fresh local ingredients. Attentive and friendly service. Again, Fire and Ice was a pleasant surprise for me. Keep up the good work.
Great food and service. Celebrated parents 50th anniversary. Everyone enjoyed the meal and time together.
Great value. Friendly service. Food was very tasty.
Didn't care for it much. Food was mediocre, atmosphere was really unimpressive. Billed and prices as something it's not.
We celebrated our 14th wedding anniversary last night. My husband and I both loved our entrees. The portions were so big, we both had leftovers. When I made our reservation, I stated in the comments section that it was our Anniversary.
When we arrived the host sat us at a "special table" because of it being our anniversary. Our server, Kyle was fantastic! He said he had only been there for 3 weeks or so..but he did a great job! The restaurant even gave us a free dessert because of our celebration. We loved our experience from start to finish. We will definitely be back. Who knows, it may become our annual anniversary go to place.
Filet mignon / pork burger was overcooked and very dry. Disappointing.
We want online to view the restaurant before making a reservation. The Online presented tables with Linen, etc...a more formal look. In actuality...more a open area in front of the Grill and Bar area...Very noisy. Steaks were great as was all the main entrees and starters. Just would not do this again.
Good food. Steak and sides tasty. Mac n cheese appetizer unique and delicious! Ambiance not so great right next to pool with loud noises frequently.
Very dark dining room. Food was average. Bar atmosphere was better but wouldn't dine there again.
Went for the Valentines Day special ... everything was very nice and wine specials were both good.
A little more then I wanted to pay. Food was great service was great very very noisy
Special occasions only. I couldn't afford to go all the time.
Great food, great service, and a great place to eat overall!
It was a wonderful New Year's Eve dinner. The food was delicious and the staff very friendly
Great food, interesting variety of selections, server was wonderful!! We were initially put off by it being inside a Ramada Inn, but it was actually very nice and very fun.
Holiday drive in very festive. Went home hungry with Mahi-mahi dinner. Room temp was too cold for my wife. Service was good.
Food was excellent. Service was good, not overly intrusive which was nice as it was a business meeting, but could have been a little more attentive. Would definitely return and recommend.
The server was very attentive and addressed the special needs of my dinner guests. Food was great. All was great except reservation was canceled by restaurant even though honored. Had to call to get corrected. *sad face*
We went to have a birthday lunch and it was great. My mom really did enjoy the food and she told me that we need to go back again.
This is a great place with a view of the hotel atrium. The service and food are great. The wine list and drink specials are exceptional and the happy hour prices are great.
The noise from the bar was distracting, made it kind of hard to hear our own coversations. Food was excellent, service was perfect, price was hard to beat for the quality.
We think that the place is too small. It is fancy but it is too small. The food was testy but small portion and take a little too much time to wait for the food. The server was good.
We have been enjoying Fire and Ice since it first opened, and have recommended it to several of our friends. We took our son (from California)and he was very impressed with the restaurant, expecially the ice bar.
This was our first time dining at Fire & Ice and we had a wonderful time. The food was fantastic, as was the service. The chef visited our table and the entire staff was very attentive to our needs. The restaurant is very retro-chic and the ice bar was awesome. We cannot wait to come back and have recomended the restaurant to all of our friends!
The ice bar is a must see and very unique. I had the dry aged certified angus strip and it was the best steak I have eaten in Springfield. My wife really enjoyed the sea bass and we where both blown away by the presentation. We look forward to eating at Fire & Ice again so we can try some of the other menu items that cought our attention.
The food was over priced for the quality.