Fire & Ice Restaurant

It was okay but not the best food in town. Service was very good. Very loud there

Great food! Great service! Nice atmosphere. They misunderstood one of our orders but comped a salad & recovered with the correct order very quickly. Kailey took good care of us.

My family and I were there for my grandma's birthday. The server was not great at keeping drinks filled, but the experience was great. The server even brought out a cheesecake for my grandma on her birthday at the end of the meal. The food tasted great and the portion sizes were perfect. They were not huge, but my meal filled me up just perfectly. I ordered the chimichurri steak tips and ordered it medium rare. The steak was cooked perfectly and the chimichurri sauce was delicious. We also had children and they were able to go run around outside in the courtyard while the adults finished conversing.

Besides the wait time from our appetizer to our dinner, we thoroughly enjoyed our first visit to Fire and Ice. The Crab Rangoon app was delicious, my Gochujang Duck was cooked perfectly and my husbands Pad Thai had the perfect amount of spice to it. Will definitely recommend to friends and family. Waitress was very friendly.

My husband and I revisited Fire & Ice on a recent getaway together. Our Server was top-o-the line and made the occasion absolutely delightful. The food and drink superb. An overall 5 star experience! Thanks! We live five hours south, but between our stay at The Oasis Hotel and Fire & Ice we'll definitely look forward to our next trip to Springfield! Claudia and Gary Lester.

For a fairly high end place the service wasn’t great but staff friendly and the food was only barely warm once received. Not sure if we’d visit again with the amount of choice in Springfield.

First of all, I Ordered a midnight oasis drink and waitress brought me the liquid oasis. Very good drink, but didn't offer to correct it.
Mine and my son's Med well filet mignon came out to the table med rare... I requested fingerling potatoes and was served mashed. Waitress brought the fingerling potatoes to the table by themselves. Sent plate with steaks back to cook some more and was gone for 15 min. Was.served med.rare.again along with the mashed and not fingerling potatoes. At this point I was HANGRY and wanted to leave!
Manager came to the table to apologize but was a major douchbag and didn't take ownership...made excuses that this never happens.... He never gave me his name... Waitress was Tanaray and was very sweet.

The food at Fire and Ice is exactly what the hotel would serve at a large convention. It looked and tasted like convention food--lukewarm, standardized, easy to cook for large crowds. Although the service was excellent, everything else was bland. We will not return.

We were there to celebrate college graduation. The food was wonderful. We had a large selection of appetizers: spinach and artichoke dip, calamari, and flash fried spinach. All great. We also needed a gluten free entree and they had several good selections. Everyone at our table was very happy with their meal.

We've been going there for special occasions for several years now and I am VERY disappointed with them to the point we may never go back. They moved their brunch to their convention center so they could serve more people. The food was average at best with little selection, including crab legs that must have been purchase frozen, thawed out, and served. Mine was almost frozen and had no flavor. There were about 200 people dining at the time we were, we waited about 15 minutes for drinks and I finally went and asked a guy that was setting up a table if someone could get us some water and tea. For this number of people they had ONE person making omelettes, I took one look at the line and walked off. Including tax and tip we spent $40 dollars a person and I've never felt so ripped off!!

Price was too expensive for the experience. We sat at a card table with over sized tablecloth. There were no crab forks for the crab and every time our coffee or tea was filled cost us $2.00 and we weren’t told this. It was a nice atmosphere and our waiter was nice but I won’t ever go to Fire and Ice for an advertised lunch or dinner event. It is way too expensive for the whole experience.

We have always had great food here but last visit my husband's steak was overcooked for his liking and fat was not trimmed. My Ahi was very good and reasonably priced. Kind of noisy.

Service was great. Our server was the best part about our experience. Food was ok but we were disappointed with atmosphere. When reading about it, we expected it to be a little more upscale.

Very good service, and food.. drinks, imo were a bit watered down.. but worth the experience overall .. will come back

I felt the food was overpriced which i expected it to more expensive then some other local restaurants but to charge that much and the food not even be good that's crazy I had to 30$ or so for steak that wasn't even cooked the way I wanted it then I had to make the choice to eat or send it back and wait almost another 45 mins for it to come back. We had the appetizer fried Calamary and the breading didn't even stay on at all and the red wine reduction sauce or whatever was all over my plate which I asked my sever was there any kind of sauce that came with that because I'm not one for sauces and she said no...for decoration I guess was terrible like why would you put that on there and set my potatoes and my Brussels sprouts and steak in that that was such a terrible idea! I just expected to have a nice date with my love but instead we had a not so good experience we talked about how we won't be back for sure.

Not enough help, waitress was nice but too busy, food was so-so, my husbands food came out lukewarm at best.

Very Nice Atmosphere, has the nice smell of a clean pool, food was really unique and tasty, service couldn't of been better.

Busy on a Friday night but was seated quickly. Were seated quickly and server was extremely helpful with menu. Was party of 4 and all enjoyed their entrees and appetizer.

First time there. Food was good, no surprises. Would definitely go back! Will recommend.

Was not as classy as I had hoped, but the food was pretty decent .

For the rave reviews we read online, I was disappointed. We had to track down a manager after sitting at our table for 10 minutes. Another 5 minutes to find a waiter. After that, it did go better. But it wasn't a four star meal and night by any means.

The wait was a little long for our food. The filet we ordered was sub-par. My wife got rare and I got medium rare and they were both very chewy and under seasoned. When I say under seasoned...we had to add copious amount of salt to make up for the lack luster taste and quality. Filet should be tender and juicy and succulent. Especially for the price. But what we got was akin to buying a steak at Denny’s. That being said, the overall experience was great. The sever was courteous and nice.
The drinks were good and the desert was the best part of our meal. We would go back, just not for the filet!

First time there. The food was awesome!! Waitress was great! It was our postponed Valentine Day dinner as Fire and Ice was booked up. Enjoyed it very much!! Thank you for your service!

Service was outstanding, the kitchen did a great job. It takes a very good chef to get the duck perfect and it was definitely done right.

The atmosphere was very loud and a little cold. Service was average. Our drinks from the cocktail menus took forever to be served. Food presentation and taste was pretty good but not outstanding for the prices charged. We wanted to give it a try, but will not return. Sorry FIre and Ice, we tried!

We spent New Years eve with you and my wife and I both had the Prime Rib special. The steaks were AMAZING!!! I felt like is was a good meal for a fair price. Will definitely be back and told 4 additional couples later that night how good the food was!

A group from my office took a co-worker out for her birthday - quick service and everyone liked the food. Good overall experience.

Graduation

The KC burger is the best burger I have ever had! I will definitely be going back!

Went here for a long overdue date night. It did not disappoint. Great service. Friendly staff. Filet Mignon that melts in the mouth and amazing drinks. Will go here again for Anniversary.

This was a major disappointment. The food was good but not special as the price might indicate it was. The ambiance was like a modern take on a bar. The wait staff was friendly but the service was slow. I will not be going back.

Everything was great until about 5 minutes before we got our check, then the group behind us started yelling obscenities as if it was close to last call. It was 5:30 in the evening and we had small children with us. The waitress apologized to us, but said nothing to the group. We were planning on staying fora bit longer for dessert but after this incident, we were just wanting to leave.

I had the Chicken Fried (Ribye) steak, very good, my date had the Pork Chops with sweet potatoes

Came in from out of town and saw good reviews. The food had gourmet taste at a reasonable price. However, they appeared short staffed. No hostess to confirm the reservation even though they had a "please wait to be seated" sign. Took about 10 minutes for a bartender to finally tell us to sit where we'd like. After that, the bartender was serving us and the bar patrons. The food definitely made up for it in the end, but not an all around great experience.

Fire and Ice was a pleasant surprise on my cross-country road trip. It is right across the street from the Best Western Coach House. A little hard to locate if you're walking, as it is associated with a hotel complex that is set back a bit from the road. Just keep going past the (unattended) gate house and look for the parking area and the hotel check-in area. The restaurant is in the same building and there is a sign. A nice, comprehensive continental menu. The brisket topped with onion straws and served with fresh squash and mashed potatoes was excellent. The server indicated the chef uses fresh local ingredients. Attentive and friendly service. Again, Fire and Ice was a pleasant surprise for me. Keep up the good work.

Great food and service. Celebrated parents 50th anniversary. Everyone enjoyed the meal and time together.

Great value. Friendly service. Food was very tasty.

Didn't care for it much. Food was mediocre, atmosphere was really unimpressive. Billed and prices as something it's not.

We celebrated our 14th wedding anniversary last night. My husband and I both loved our entrees. The portions were so big, we both had leftovers. When I made our reservation, I stated in the comments section that it was our Anniversary.
When we arrived the host sat us at a "special table" because of it being our anniversary. Our server, Kyle was fantastic! He said he had only been there for 3 weeks or so..but he did a great job! The restaurant even gave us a free dessert because of our celebration. We loved our experience from start to finish. We will definitely be back. Who knows, it may become our annual anniversary go to place.

Filet mignon / pork burger was overcooked and very dry. Disappointing.