Wasn’t very pleased to find out when we showed up for our reservation that the student discount was not available on the certain Monday we went. Would have loved to have known this beforehand as it was a friends birthday and we ended up not eating due to the prices and was left without a birthday dinner. Quite disappointed in the communication
I was a guest at your restaurant yesterday, Monday 2/19 (President’s Day), and unfortunately feel as if my party and I were mistreated. As a group of college students, we rarely go out to eat as we are all tight on money, but it was our friend’s birthday and we wanted to go somewhere affordable and fun to celebrate and your restaurant, seemed like a good option with advertised $10.99 college nights.
When we got to the restaurant, we were not informed of any pricing changes due to the holiday and proceeded to dine here, something we would not have done if we had known there was a pricing difference. We were not informed of the price until the end of our visit. The changes weren’t posted online, or on the menu or anywhere as a matter of fact.
At the end of our meal when we went to pay, we mentioned we were college students and our server told us the discount did not apply because it was a holiday bringing the meal out to be over double the price we were expecting, which is a crazy and unacceptable discrepancy. Having no other choice, we payed full price and left. We were quite shocked and upset and the unexpected check truly put a weight on our evening.
We would have been able to move past this, but upon coming home, we found out that our friends who were dining there to celebrate a different birthday on the same night, had received the discount, meaning on the same night we payed over $10 more for the same exact meal.
This deceit is entirely unprofessional and has lead my party to not want to dine at your restaurant anymore as a result. I really wish we had a different experience as we did enjoy the food.
My boyfriend and I are from Maine and we don’t have anything like this around here. We have Hibachi grills but that’s not the same. Fire and Ice is super fun- however, they closed at 10, and our reservation was at 9:30pm. For 21.50 a person, we didn’t get the value that we would have gotten if our reservation were earlier. I feel like if they are going to charge that much but close everything down 30 min after, then they shouldn’t allow reservations after a certain time. We ended up paying 60+ bucks but not being able to utilize the “all you can eat” experience, and we were only able to get one drink each because they were closing, and we didn’t get desert because by the time we were done our rushed meal they had packed the ice cream bar up. So I felt like it was just a wasted trip and it was my Boyfriends first time there, and he was less than impressed. Luckily, I’ve been there a few times and reassured him that next time we would go earlier and it would be better!
Had a reservation for 545 I wasn’t sat until 615. It was my sons birthday I asked to be sat away from the grill considering he is two and our table was literally right next to the grill. Disappointed as I often come here and recommend the place to others frequently.
Good time. Nice change to traditional restaurants.
The food was great. We did have to wait for about 20 minutes even though we had a reservation. That was frustrating because there was nowhere to sit and my grandparents were struggling standing for that long. Then the server was not very attentive. Would ask if anyone wanted refills and would walk away before the whole table could answer. It was also difficult to get the bill corrected as she didn’t know the policy on ages for children’s meals.
Liked the whole style of getting your own ingredients.
A friends dietary restrictions of Vegan were ownered as well, was really happy for it.
Overall our experience was ok. It was heavily packed with people. The tables barely had enough room to move. Very cramped. The food was ok. Because of the amount of people. I believe the cooks rushed through cooking the food. Potatoes were hard. Meat not completely cooked through. Etc. the waitresses busted their arses. Kudos go to them for their hustle with trying to keep up with the large crowd. I would recommend any first timers to this location go on a night when it isn’t as busy as Friday night was.
Place looks pretty nice always super lively, the food is fantastic and the experience makes it even better. Love going to eat there.
Noise level would have been good had the music not been so loud. Everyone was talking over the music which made the dining experience feel rushed. The table service was VERY slow and it wasn't even the peak hours yet as the restaurant appeared to be only about 1/2 full for most of our time there (it was almost full with a wait downstairs by the time we left however).
It was a great time! My best friends first time there and she’s already trying to go back. Everyone was friendly and the food was tasty..
The food is always fresh and delicious here. There were lots of people there that night so it was pretty packed. It's a pretty upbeat place and the variety is great. Our server was very busy but he was still awesome and gave amazing service with a smile. The guys cooking the food, super-impressed with how great they are! We don't come into the city often so this was a treat for us. The music was blasting a bit too loudly but the music itself was actually really good. Great Time!
Gotta love the food, but don't plan on having a conversation because it is a lively atmosphere. I wish there was a Fire and Ice in NH. I love this restaurant!!!
The reservation is terrible for small parties on friday and Saturday you still wait 15 plus minutes at least and I had my grandson with me 5yrs old standing for more then 25mins with a reservation that I made online and called it in also
Food was great, service was great! Very unique atmosphere and fun! Definitely go there hungry. Price was reasonable
While there was nothing glaringly wrong with our visit I just wasn't impressed with this place. My 15 year old daughter picked it for her birthday. She and her friends all loved it. My husband and I not so much. Food was just ok and ambiance is seriously lacking. Not the cleanest place either.
Was disappointed that Fire and Ice got rid of their birthday ice cream, was trying to surprise a friend for her birthday and it wasn't very until I asked another waitress that I found out they discounted the birthday ice cream (my waitress didn't say that to me). My waitress was also difficult to flag down to remove plates and receive the. Heck, but overall had a good time.
The wait staff was courteous and attentive, the cooks provided the usual outstanding show as they worked their way around the cooking surface, a fun place to eat.
Dinner is too costly compared to the lunch price.
Fire & Ice is always good for a fresh, healthy meal. I most enjoy the fact that one can chose the items you want to have for dinner and not be locked into a set menu. I always have something different each time I dine there. And the option of going back for more if you're still hungry is awesome.